• Maintain and optimize a secure low-code application platform and its associated infrastructure across cloud-hosted IL environments • Develop and implement automation workflows for provisioning, configuration management, and continuous integration/delivery • Create and manage Infrastructure as Code (IaC) templates and scripts using Terraform, CloudFormation, or Ansible • Integrate automated compliance, patching, and scanning processes aligned with RMF and DISA STIG requirements • Implement and sustain CI/CD pipelines to support rapid, secure delivery of applications and system updates • Automate performance monitoring, alerting, and logging through tools such as CloudWatch, ELK Stack, or Grafana • Manage system hardening and vulnerability remediation workflows to ensure continuous compliance • Support cloud services and resources including compute, networking, and storage configurations across IL2–IL5 environments • Collaborate with platform engineers and security teams to ensure automation processes support Zero Trust and RMF standards • Develop scripts to streamline data synchronization, backup, and recovery processes • Maintain technical documentation including architecture diagrams, deployment guides, and automation scripts • Participate in Agile sprint activities and Continuous Service Improvement (CSI) initiatives

• Develop system architectures and data flows for biologics, pharmaceutical, and advanced therapy manufacturing (DCS, PLC/SCADA, MES, historians, network layers) • Develop product recipe strategies across the full application layer of ERP, MES and DCS Batch • Ensure architecture supports scalability, cybersecurity, data integrity, and multi-product flexibility • Lead the creation, review, and approval of: URS (User Requirements Specifications), FRS (Functional Requirements Specifications), DS / DDS (Design Specifications), Functional & Control Narratives, Recipe Design Documentation (ISA-88 compliant) • Configure, program, and deploy Digital System within the manufacturing environment • Support integration of OEM skids: bioreactors, chromatography systems, filtration skids, CIP/SIP, and fill finish equipment • Lead deviation investigations, CAPAs, and risk assessments related to Digital systems • Serve as SME for troubleshooting, system optimization, batch failure analysis, and performance enhancements • Collaborate with IT/OT, process engineering, MSAT, quality, and capital project teams to deliver integrated system solutions • Mentor junior engineers and act as technical SME during audits and regulatory inspections

• Assist in building and maintaining security automation workflows and playbooks in SOAR platforms to streamline investigation, triage, and response actions • Develop PowerShell and Python scripts for security enrichment, remediation, and basic forensic functions • Assist with SIEM query integration into automated workflows to provide context for security investigations • Learn AI workflow concepts and assist with implementation under guidance • Apply data parsing techniques using JSON and Regular Expressions for security data manipulation • Partner with SOC analysts and engineering teams to identify high-value automation opportunities • Proactively collaborate with Falcon Complete SOC analysts to gather feedback and identify automation opportunities • Maintain version control of automation scripts and workflows using Git platforms • Support initiatives to improve operational efficiency and contribute ideas for analyst productivity improvements • Stay current with emerging technologies in SOAR, automation, and AI, and evaluate their application to MDR operations

• Build and deploy AI-powered agents that call, text, and email leads on behalf of clients • Create and optimize workflow automations using platforms such as n8n, Make, or similar tools • Integrate AI systems with CRMs like HubSpot, Zoho, Salesforce, and GoHighLevel using APIs and webhooks • Design prompts and conversational flows that make AI interactions feel human and sales-focused • Troubleshoot automation issues, debug workflows, and improve system performance • Handle client onboarding and support requests directly • Collaborate closely with the founder on new automation strategies and feature improvements • Analyze workflow performance and continuously optimize AI behavior and conversion rates • Maintain documentation for automations, integrations, and client implementations