• Develop system architectures and data flows for biologics, pharmaceutical, and advanced therapy manufacturing (DCS, PLC/SCADA, MES, historians, network layers) • Develop product recipe strategies across the full application layer of ERP, MES and DCS Batch • Ensure architecture supports scalability, cybersecurity, data integrity, and multi-product flexibility • Lead the creation, review, and approval of: URS (User Requirements Specifications), FRS (Functional Requirements Specifications), DS / DDS (Design Specifications), Functional & Control Narratives, Recipe Design Documentation (ISA-88 compliant) • Configure, program, and deploy Digital System within the manufacturing environment • Support integration of OEM skids: bioreactors, chromatography systems, filtration skids, CIP/SIP, and fill finish equipment • Lead deviation investigations, CAPAs, and risk assessments related to Digital systems • Serve as SME for troubleshooting, system optimization, batch failure analysis, and performance enhancements • Collaborate with IT/OT, process engineering, MSAT, quality, and capital project teams to deliver integrated system solutions • Mentor junior engineers and act as technical SME during audits and regulatory inspections

• Assist in building and maintaining security automation workflows and playbooks in SOAR platforms to streamline investigation, triage, and response actions • Develop PowerShell and Python scripts for security enrichment, remediation, and basic forensic functions • Assist with SIEM query integration into automated workflows to provide context for security investigations • Learn AI workflow concepts and assist with implementation under guidance • Apply data parsing techniques using JSON and Regular Expressions for security data manipulation • Partner with SOC analysts and engineering teams to identify high-value automation opportunities • Proactively collaborate with Falcon Complete SOC analysts to gather feedback and identify automation opportunities • Maintain version control of automation scripts and workflows using Git platforms • Support initiatives to improve operational efficiency and contribute ideas for analyst productivity improvements • Stay current with emerging technologies in SOAR, automation, and AI, and evaluate their application to MDR operations

• Build and deploy AI-powered agents that call, text, and email leads on behalf of clients • Create and optimize workflow automations using platforms such as n8n, Make, or similar tools • Integrate AI systems with CRMs like HubSpot, Zoho, Salesforce, and GoHighLevel using APIs and webhooks • Design prompts and conversational flows that make AI interactions feel human and sales-focused • Troubleshoot automation issues, debug workflows, and improve system performance • Handle client onboarding and support requests directly • Collaborate closely with the founder on new automation strategies and feature improvements • Analyze workflow performance and continuously optimize AI behavior and conversion rates • Maintain documentation for automations, integrations, and client implementations

• Modernize the automation portfolio by delivering new and enhanced workflows using Microsoft Power Platform (Power Automate Cloud, Power Automate Desktop where needed) and supported Azure services as appropriate • Partner with business stakeholders to understand processes and identify migration priorities • Assess existing automation use cases end-to-end (triggers, dependencies, data sources, credentials, SLAs) and translate them into Power Platform solution designs that improve reliability, observability, and maintainability • Partner with cross-functional teams (operations, IT, development, security, business owners) to validate requirements, define acceptance criteria, and ensure automations meet business and compliance needs • Establish and maintain delivery standards for automation artifacts, including solution packaging, environment strategy (Dev/Test/Prod), release approvals, and documentation • Implement version control for all automation artifacts using Git with proper branching strategies • Participate in the peer review process to ensure changes meet standards prior to release • Develop RPA workflows using Power Automate Desktop (attended) and Power Automate Cloud flows (unattended), applying structured logic, error handling, and reusable components • Implement workflow logic using expressions and data transformations (Power Fx, JSON parsing, string/date manipulation, validation rules) • Build and maintain API-based integrations using HTTP/REST actions (OAuth/API keys where applicable), including robust handling of timeouts, throttling, and error responses • Create supporting scripts/utilities as needed (e.g., PowerShell) to enable unattended execution and handle file/system tasks related to automation • Manage solution dependencies, connection references, and environment variables across deployments • Implement a repeatable deployment process for Power Platform solutions (Dev/Test/Prod promotion, release checklist, smoke tests, rollback steps), using available tools (Power Platform pipelines and/or Azure DevOps as appropriate) • Implement a phased rollout approach for new Microsoft-based workflows, including parallel validation, controlled cutovers, and post-release stabilization as required • Architect solutions for high-frequency unattended work (every 30 minutes, hourly, daily) with automatic recovery and retry logic • Implement document processing automation with OCR capabilities for extraction from PDFs, scanned images, and forms • Integrate with Microsoft 365 (SharePoint, Teams, Outlook, Excel), Azure services, SQL databases, and third-party APIs • Provision, configure, and maintain the automation execution environment (Windows automation host/VM including PAD prerequisites, browser versions, automation dependencies, and scheduled task health; IT Support owns OS patching, network, and firewall changes) • Manage service accounts/permissions required for unattended runs in coordination with IT/security; maintain connection references and credential rotation procedures • Ensure proper handling of secrets, API keys, and connection credentials — never hardcoded, always vaulted • Ensure sensitive data is handled using platform-native security controls and organizational standards • Stabilize and operationalize existing automations (runbooks, alerts, failure triage) while delivering new Power Automate workflows • Implement monitoring and alerting using Power Automate run history + Teams/email; integrate with existing monitoring when available • Configure proactive alerts for failures, performance degradation, and anomalies with appropriate escalation paths • Maintain operations runbooks for incident response, troubleshooting procedures, and known issue workarounds • Provide production support and continuous improvements for business-critical automations, including failure triage, stakeholder communication, and coordination of escalations with IT/security/vendors as needed; provide support during business hours and coordinate after-hours response for critical workflows per IT policy • Conduct root cause analysis (RCA) for production incidents and implement preventive measures • Ensure adequate logging/audit trails to support troubleshooting and compliance requirements • Maintain audit logs for automation activities as supported by the platform and organizational policy • Build exception handling with intelligent retry logic, exponential backoff, and clear escalation/disable rules for repeatedly failing runs • Analyze automation metrics to identify optimization opportunities and capacity planning needs • Implement continuous improvement cycles based on operational data and user feedback • Create comprehensive technical documentation: solution architecture, process design documents, deployment guides, and operational runbooks • Provide training and support to end users on migrated automation processes • Participate in architecture reviews and knowledge sharing sessions with the broader IT team.