Role Description We are scaling our customer base and need an Account Manager who can own the customer experience across a portfolio of active client accounts. This role is responsible for communication, campaign coordination, onboarding, quality control, reporting, retention, and overall account success. The Account Manager oversees approximately 15 active client accounts and acts as the day-to-day strategic and operational contact for each client. You will work closely with leadership and our remote production team to ensure high-quality marketing execution, strong communication, timely lead routing, and long-term client retention. What you'll do - Serve as the primary point of contact for assigned client accounts - Lead weekly client communication via Slack, Loom, email, and scheduled calls - Review and approve marketing content prior to publication - Coordinate with internal production and support teams to ensure timely execution - Monitor client performance metrics and prepare monthly reporting summaries - Manage onboarding for new client accounts - Maintain strong organization, responsiveness, and client satisfaction - Identify opportunities for account growth and retention This role is measured on outcomes, not activity. Primary metric: - Monthly customer composite score - Each client completes a short monthly survey (3–5 Likert questions covering communication, content quality, results, responsiveness, and overall satisfaction). - Scores are averaged into a composite score per client, then weighted across the AM’s portfolio - Survey is sent automatically — not by the AM directly. - Customers do not know scores affect compensation. - Bonus is paid quarterly using a 3-month trailing composite, with the lowest single month dropped before averaging. - This is the central performance signal for the role. Secondary metrics - Annual retention rate of accounts under management (target 85%+) - Cost per acquisition outcomes per client (move-ins, tours, investor calls — milestone-appropriate) - Onboarding cycle time (target: client fully active by week 6) - Account growth rate (% of accounts that upgrade or add scope over time) Qualifications - 3+ years of agency, account management, client services, or digital marketing experience - Experience managing multiple client accounts simultaneously - Strong written and verbal communication skills - Highly organized with strong attention to detail - Comfortable working independently in a remote environment - Senior care, healthcare, hospitality, or real estate marketing experience - Agency experience preferred - Familiarity with Slack, Monday.com, Canva, Mailchimp, or Google Workspace Benefits - Compensation: $70,000 base + performance commission (OTE $106K+) - Medical, dental insurance - PTO and paid holidays - Remote-first flexibility - Company-provided software and equipment - Professional development support

Role Description You, as the Channel Account Manager will have enterprise channel experience and proven strategic channel relationships. The Channel Account Manager role is a dedicated resource to our strategic partners, acting as a trusted advisor and valued business consultant and will govern the overall relationship between the strategic partner and ReversingLabs. - Provide administrative oversight. - Act as an advocate of ReversingLabs within the strategic partner ecosystem. - Act as an advocate of the partner within ReversingLabs. - Establish deep relationships with key strategic partner stakeholders. - Collaborate with local channel sales directors & regional sales directors to manage business objectives and action plans. - Engage in strategic sales opportunities to drive profitable revenue growth for both ReversingLabs and our partner(s). - Focus on driving new channel relationships into the Regional Channel Manager territories. - Collaborate with regional sales directors to find partners/relationships within the targeted account list. What You Will Do - Responsible for creating, developing, and managing to joint business plan with assigned strategic partner(s). - Identify key initiatives and targeted sellers associated. - Develop marketing and technological activities to support initiatives in the field. - Assist with and monitor execution of field plan activities. - Provide monthly key performance indicator (KPI) reports to strategic partner and channel stakeholders. - Review business plan engagement level(s), funnel, and sales related to targeted sellers for each joint initiative during quarterly business reviews (QBRs). - Regularly identify opportunities for business plan enhancement, make changes accordingly, monitor for performance, repeat as necessary. - Perform quarterly business review (QBR) with assigned strategic partner(s). - Overall sales and revenue performance against strategic partner target(s). - Review current business plan initiatives, targeted sellers, activities, and performance (both seller and channel manager). - Add value – Proactively bring ideas to improve performance, drive profitable revenue, increase ease of doing business (contests, reporting/visibility, solutions, process changes, etc.). - Identify, communicate, and jointly develop a plan to address sales & revenue trends as needed with strategic partner(s). - Sales/Revenue breakdown (examples): - Seller Participation - Product - Contract Term - New Logo Attainment - Large Deal Quantity - Develop national/regional market coverage plans and initiatives. - Drive recruitment initiatives where applicable for underdeveloped markets. - Develop onboarding programs and strategies. - Strategic sellers – work with channel manager on general onboarding process. - Work with marketing to develop and deliver welcome package to include (examples): Personal letter, giveaways, strategic product material. Qualifications - A disciplined and proven customer-centric sales process. - Demonstrated Channel Sales experience with a track record of exceptional achievement. - Experience in a complex sales environment, managing large, visible, demanding customer accounts. - The right Attitude – self-starter, motivated, committed, responsive, proactive, get-stuff-done. - The right Aptitude – problem solver, innovator, anticipates and navigates through issues/obstacles. - The right Abilities – domain knowledge, strong track record of success, customer focused, collaborative. Benefits - Base Salary $130,000 – $140,000 plus performance-based bonus or commission (role-dependent), a comprehensive Total Rewards package and equity. - 401(k) with both Traditional and Roth options to support your long-term financial goals. - Flexible Spending Accounts (Health Care & Dependent Care) to help maximize tax savings. - Exceptional medical coverage, ReversingLabs covers nearly 90% of premiums across all coverage levels. - Health Reimbursement Arrangement (HRA), reimbursing your medical deductible. - 100% Employer-paid dental, vision, disability, and life insurance. - Voluntary benefits including life insurance, Hospital Indemnity, and Accident coverage. - Pet insurance. - Complimentary Calm app membership to support mindfulness, focus, and better sleep. - Flexible PTO. - Quarterly Wellness Weekends. - Remote work stipend. - Volunteer Time Allowance, 8 paid hours annually. - Continuous learning and development with full access to Udemy Business. - Clear paths for advancement and ongoing career development. - A collaborative, innovative, and remote-first environment. Company Description ReversingLabs was founded in 2009 with the mission to offer the ultimate threat detection solutions. Our security products are used by some of the largest organizations in the world, including 2 of the top 3 banks, 4 of the top 6 software companies, and 2 of the top 6 insurance companies. We are committed to an inclusive and diverse team. ReversingLabs is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

Role Description The Corporate Sales Account Manager (Nashville, TN) is responsible for being customer driven and growth oriented to drive business and capitalize on opportunities that result in increased revenue within the corporate segment. Communicates opportunities, challenges, and market trends within assigned territory. This position plays a crucial role in assisting Hertz to achieve strategic growth initiatives by increasing revenue through new account development and by expanding business with existing corporate accounts. - Participate in B2B sales activities that result in increased market share and profitable revenue growth. - Partner with existing corporate accounts to expand relationships, provide continual support of their rental needs, and communicate new/existing products, services, and programs. - Negotiate contract renewals with existing designated Hertz accounts improving contribution margins and delivering improved economics and profitable revenue that contributes to the company EBITDA. - Create relationships with assigned competitive accounts to capitalize on new business opportunities and improve Hertz designation and market share in assigned competitive targets. - Utilize technology and relationships to prospect effectively and grow pipeline accounts. - Strategize internally by communicating opportunities, challenges, and market trends affecting assigned accounts and executing a course of action. - Report on activity and provide documentation relevant to account administration. Qualifications - Bachelor’s level degree or equivalent experience. - Two or more years of large account management experience. - Possesses demonstrated and proven revenue growth experience within a sales territory over an extended period of time. - Excellent business/financial acumen. - Exceptional communication and networking skills. - Strong PC skills – Salesforce experience a plus. - A valid U.S. Driver’s License. - Service Industry Experience a plus. - Ability to influence. - Flexible and adaptable; ability to work effectively in ambiguous situations. - Excellent verbal and written communication skills. - Results driven, ability to make decisions and help solve problems. - Ability to work under minimal supervision with a goal-oriented mindset. - Ability to see the big picture and leverage critical thinking and decision-making skills. - Excellent organization, time management, and prioritization skills. Benefits - This role provides On Target Earning potential of $90-110k; which includes a quarterly and annual bonus plan. - Company Vehicle for business and personal use. - 40% off any standard Hertz Rental. - Paid Time Off. - Medical, Dental & Vision plan options. - Retirement programs, including 401(k) employer matching. - Paid Parental Leave & Adoption Assistance. - Employee Assistance Program for employees & family. - Educational Reimbursement & Discounts. - Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness. - Perks & Discounts – Theme Park Tickets, Gym Discounts & more. Company Description The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran.

• Identify and research potential vendors • Develop and sustain long term relationships with vendors. • Develop and submit proposals for new projects, keeping budgets, costs, and margins in mind • Procure and onboard vendors while maintaining contractual documentation • Verify vendor job completion and customer satisfaction/job approval • Approve vendor work completion for payment • Approve work orders for customer invoicing • Other duties as assigned