Title: Senior Global Program Manager Job Category: Operations Requisition Number: SENIO005388 - Full-Time - Hybrid - TechnoServe Headquarters Arlington, VA 22209, USA - Travel Required: Yes About TechnoServe: At TechnoServe, we believe that everyone deserves the opportunity to build a better life. For over 50 years, we have given smallholder farmers and entrepreneurs the skills, connections, and confidence to lift themselves out of poverty. We leverage the power of markets and the private sector to create sustainable economic growth to benefit people and the planet. Our unique mix of business solutions, deep knowledge of local contexts, and data-driven insights is helping to fight poverty across Africa, Asia, and Latin America. TechnoServe staff are local–95% are from the countries in which they work. We put a high premium on collaboration and entrepreneurship. We hold ourselves and each other to the highest standards of integrity and transparency. And we focus on delivering lasting impact for our mission. Job Summary: The Senior Global Program Manager supports the Global Operations Team in ensuring high-quality project execution and operational excellence across our global portfolio of projects. This is a dynamic role that requires a combination of skills across operations, project management, process design and improvement, data analytics, planning, and communications. Primary Functions & Responsibilities: Project Delivery - Support the Chief Operating Officer in identifying the need for and designing tools, systems, and resources that support improved and consistent project delivery. - Lead organization-wide project quality and delivery initiatives designed to establish standards and share best practices. - Lead implementation of TechnoServe’s global annual Program Quality survey; analyze and communicate the results; and generate and implement recommendations for improvements. - Support the implementation of TechnoServe’s annual planning process for programs by coordinating with senior leadership, country, and program teams to develop annual program quality targets. - Analyze annual program quality plans and targets to ensure global teams are in alignment with TechnoServe’s strategy. - Oversee the monitoring of program budget execution across Regions and Practices. - Provide on-going monitoring and analysis of key indicators, identifying performance gaps, risks and areas for improvement. Operations Management - Partner with the Chief Operating Officer in the continual evaluation of operational processes to identify areas of improvement. - Develop and implement project management tools and processes related to sub-awardee management, budget planning and management, and program management. - Collaborate with internal stakeholders to implement and lead operational improvement initiatives. - Liaise with HR, Finance, Grants and Contracts, Procurement, and other departments to identify and resolve policy clarity and interpretations and/or recurring issues affecting program success - Design, develop, and roll-out project start-up and closeout guidelines. Surge Support - Provide on-demand “surge” support to projects and country teams to support program implementation and success both in-country and remotely including: - Lead start-ups and closeouts and ensure that standards established in the Program Management Manual are followed. - Support program implementation through work planning, strategic planning, knowledge management capture, or other technical support. - Assist with financial analysis and budget realignment to ensure accurate financial management. - Provide capacity-building support and other training to project staff and broader team members. - Step in, as needed, to temporarily fill vacancies for key positions within the program teams. Basic Qualifications: - A minimum of 10 years of experience in international development or operations management with a Bachelor’s Degree, or 7 years experience with an advanced degree. - Program implementation experience. - Experience in financial analysis, as well as process analysis and improvement. - Experience in change management and consensus building. Preferred Qualifications: - Experience in emerging markets in Africa - Proficiency in French Required Languages: English Fluency required. French language skills are strongly preferred. Travel: Up to 20 % international travel. Knowledge, Skills and Abilities: - Strong project management skills. - Excellent written and verbal communication and interpersonal skills. - Demonstrated ability to work independently, flexibility and responsively. - Able to prioritize to meet deadlines, and to adapt to changing conditions. NOTE: This position is based in the United States. The preference is for candidates who are located within a commutable distance to our Arlington, VA Headquarters, who can work from HQ on a hybrid schedule. The current hybrid schedule is two days per week in the office, and three days from home. Remote candidates from approved US states may also be considered. Candidates must have US work authorization at the time of application. TechnoServe will not provide sponsorship for this position. We encourage all qualified individuals who share TechnoServe's vision of improving the lives of others through proven business solutions to apply. With our commitment to diversity, we are proud to be an equal opportunity employer and affirmative action employer and do not discriminate on the basis of gender, race, color, ethnicity, religion, sexual orientation, gender identity, age, HIV/AIDS status, protected veteran status, disability and all other protected classes. We are also proud of our commitment to protecting staff, partners, and beneficiaries from abuse and exploitation and thoroughly vet all final candidates through rigorous background and reference checks. Travel Required Yes. Up to 20%

Title: Manager Risk Adjustment Program Location: USA-FL Remote Full Time Job Description: Description At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility and clinical excellence. Position details: Location: Tampa, FL (Remote - Must Reside in the State of Florida) Status: Full Time, Salaried Shift Hours: M-F, 8:00 am - 5:00 pm The Manager Risk Adjustment Program: Leads and implements risk adjustment strategies, operations and program development across BayCare PHSO and BayCare Plus consistent with BayCare goals and objectives. Uses provider performance metrics and data to identify program/provider opportunities and gaps. Works with physician/facility practices and key stakeholders to provide measurable and actionable solutions to meet and maintain best-practice documentation and HCC (Hierarchical Condition Category) and ICD-10 coding practices. As a subject matter expert and preceptor, provides on-going supervision, education and training of risk adjustment team members related to coding and documentation responsibilities. Works with BayCare Leadership to evaluate and adopt risk adjustment technology solutions. Minimum Qualifications: Required Education and Credentials: Bachelor’s degree in business, technology, healthcare OR related disciplines required; and at least one of the following active certifications: Certified Professional Coder (CPC); Certified Risk Adjustment Coder (CRC); Certified Coding Specialist (CCS); or Registered Health Information Technician (RHIT). Preferred Education and Credentials: Master’s degree in business, technology, healthcare OR related disciplines Required Experience: Minimum of three (3) years of relevant experience managing a risk adjustment program OR department with direct supervisory responsibility and budgetary accountability required, and minimum of five (5) years of management/leadership experience for a healthcare organization. Preferred Experience: Two (2) or more years of experience in a lead risk adjustment role working with OR for Medicare Advantage health plans. *Any equivalent combination of education and experience that provides the required knowledge, skills, and abilities to perform the essential duties and responsibilities of the position. BayCare Values: Demonstrate a consistent commitment to BayCare Health System’s core values of trust, respect, and dignity in all interactions with patients, families, team members, and the community, supporting our shared responsibility to achieve excellence in the communities we serve. Leadership Competencies Communication: Communicates in a clear, authentic, and transparent manner to meet the needs of others to ensure messages are received and mutually understood. Emotional Intelligence: Demonstrates self-awareness and manages one’s emotions. Recognizes and responds constructively to others’ emotions and builds meaningful relationships. Talent and Team Development: Develops team members and teams by empowering them, setting clear expectations, providing learning opportunities, and supporting ongoing growth. Change Champion: Demonstrates a commitment to enhance performance by engaging and promoting change, continuous improvement, adaptability, and innovation. Collaboration: Collaborates by sharing responsibility, transparent exchange of information, and collective problem-solving to achieve mutually beneficial solutions. Results Driven: Takes ownership of outcomes by setting clear, measurable goals and aligning team efforts and resources to achieve them. Inclusion and Belonging: Creates an inclusive environment that values all perspectives, respects individuality, and fosters an environment where all feel a sense of belonging. Equal Opportunity Employer Veterans/Disabled

Role Description The Chief Digital and Data Office (CDDO) is seeking a Principal Project-Program Manager to lead the day-to-day CDDO delivery of the Contact Center Transformation (CCT) program. This role is vital to achieving our enterprise objective of $1B in SG&A reduction by 2028 through digital capabilities and AI expansion. You will be responsible for the granular oversight of program activities, ensuring that CDDO fulfills its delivery accountabilities with precision and transparency. Your focus will be on the active management of delivery plans, identifying and collaborating to resolve roadblocks, and ensuring clear visibility into our workstreams' progress. By coordinating closely across internal teams and external partners, you will ensure that dependencies are managed and milestones are met to drive the successful shift to digital and enhanced self-service channels. If you are located in MN, you will have the flexibility to work remotely* as you take on some tough challenges. Primary Responsibilities: - Direct the day-to-day coordination of program milestones, ensuring all workstreams within the CDDO portfolio remain aligned and on schedule. - Maintain detailed delivery plans and provide granular visibility into progress, ensuring all stakeholders have accurate and timely information on project health. - Proactively manage project-level dependencies and facilitate the resolution of daily operational issues that could impact delivery timelines. - Actively track and mitigate risks, ensuring that potential bottlenecks are identified early and addressed through collaborative problem-solving across teams. - Partner with workstream leaders and external delivery teams to synchronize activities and ensure CDDO’s accountabilities are met with high quality. - Leverage enterprise-approved AI tools to evaluate delivery data, helping to optimize workflows and identify opportunities for increased team productivity. - Facilitate regular execution-focused meetings to drive progress, ensure task completion, and maintain alignment across cross-functional teams. - Use enterprise-approved AI tools to automate program tracking, streamline status reporting, and enhance the visibility of daily program activities. Qualifications - Undergraduate degree or equivalent experience. - 6+ years of experience in program or project management within a complex, large-scale enterprise environment. - 5+ years of experience in the active management of detailed delivery plans and cross-functional workstream coordination. - Demonstrated experience in identifying and resolving complex dependencies and daily operational risks. - Advanced proficiency in enterprise project management platforms to drive daily execution. - Proven track record of providing high levels of visibility into project progress through detailed reporting and milestone tracking. Requirements - Bachelor’s degree or 4+ years of equivalent project management leadership experience. - Experience delivering projects within digital transformation, consumer experience, or automation-focused programs. - Proven solid analytical skills with a focus on operational delivery and process improvement. - Proven ability to thrive in an environment requiring high-touch coordination and active involvement in daily project details. Benefits - Comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). Company Description At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

• Ensures all program requirements and/or objectives are correctly gathered, understood and properly translated for execution. • Builds teams to address the project goals and objectives for multiple and/or enterprise-level projects. • Collaborates with customer (internal or external) from requirements gathering through product acceptance stages. • Aligns the program team to customer needs by establishing milestones, goals, and objectives based on input from all functional areas and stakeholders within the enterprise project. • Reviews project schedules with functional project managers and project coordinators assigned to projects. • Provides guidance and motivation to project teams to successfully achieve project goal and corporate initiatives. • Communicates project objectives in terms of overall strategic business objectives. • Serves as interface with customers, vendors, stakeholders and project sponsor(s). • Devises creative solutions to critical customer and user needs. • Manages development of project plans with focus on achievement of project goals and corporate initiatives, including project-specific Key Performance Indicators (KPI’s) or metrics. • Monitors projects' Key Performance Indicators (KPI) and manages the work within scope, quality, time and cost constraints. • Obtains and summarizes current project information and milestone status versus project performance baseline. • Drives project/program tasks to completion in accordance with the project schedule. • Coordinates the efforts of the team to develop an integrated project plan and risk analysis with action plans to mitigate the risks. • Manages resource capacity and time tracking allocated to enterprise-level project. • Performs Financial Management and analysis of costs for enterprise-level projects and programs including Capital Expenditures Requests (CER’s) travel, training, resources allocation and other project related costs. • Forecasts project budget and labor needs for current and future site needs. • Remains accountable for overall program success - including cost, schedule, quality, and scope management. • Holds team accountable for individual and team results. • Balances the cost, schedule and time-frames against the enterprise level project requirements. • Reports project status, issues and implemented solutions as well as evaluations and assessments of the results. • Provides leaders with updates, including greatest opportunities for improvement. • Recognizes potential problem areas against the plan and identify and implement alternative solutions. • Identifies best cost solutions to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems). • Provides key stakeholders with regular project performance status, variances to plan, and identification of corrective actions (if required). • Participates in the exchange of ideas and information within the department and with other Jabil facilities to ensure best practices are shared throughout the company. • Drives continuous improvement through trend reporting analysis and metrics management. • Demonstrates a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively, making customer issues a priority. • Coaches others through difficult decision making situations. • Designs and facilitates training related to implementation of enterprise initiatives. • Engages and collaborates with customers within Jabil to obtain greater understanding of customer needs. • Drives relevant, concise and effective communication through a variety of mediums. • Designs clear and consistent messages for a variety of diverse audiences, ensuring relevance and effectiveness of delivery. • Works closely with communications, stakeholders , and management to stay informed of important company information to evaluate and measure program effectiveness and impact on the business. • Complies with and follows all procedures within the company security policy. • Leads teams across different regions and time zones. • Travels to different regions depending on program requirements. • Identifies and understand interdependencies across multiple sites and functional areas.