Zip HQ

• Conduct quantitative analysis, ROI modeling, and benchmarking to define the measurable impact of Zip. • Build and present C-suite level business cases to CFOs, CPOs, and finance leaders. • Build self-serve tooling for our go-to-market teams, including the operational aspects that make them scalable. • Drive internal initiatives: build scalable business value frameworks, train sales teams on value advisory, and codify best practices. • Stand up the intake, triage, and reporting layers, including engagement-tier routing, deal triage dashboards, and KPI tracking for the Business Value function. • Serve as a strategic advisor to our Go-to-Market, Product, and Enterprise Transformation teams.

Title: Senior Product Designer, Global Payments Location: San Francisco Location San Francisco Employment Type Full time Location Type Hybrid Department Design OverviewApplication About Zip Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before. The world’s most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they’ve saved over $8 billion and processed over $500 billion in spend. Zip’s team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA. Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups. Your Role We're looking for a Senior Product Designer to own product design for our Global Payments team, the group that moves money for Zip's customers worldwide: over $30 billion in payouts and counting. The team is building Zip's next generation of payment rails, from direct bank integrations to new provider partnerships, and you'll own the product experience on top of them: how enterprises schedule, track, and trust payments at global scale. This role carries more product thinking than most design seats; you'll shape direction, not just execute it, and we're looking for someone who reads that as the draw. As the team's AI investments open up later this year, you'll shape those too. Please note, we are looking for someone who will be able to come into our San Francisco office on a hybrid basis (3 days / week). You will - Own the end-to-end payments experience: scheduling, tracking, and the failure and retry states where trust in money movement is won or lost. - Shape product direction: frame the problem, write the brief when there isn't one, and drive decisions with evidence alongside engineering. - Partner closely with engineers, and with PM and go-to-market stakeholders across P2P, to brainstorm, define, and implement new features and offerings. - Design the experience layer of new payment rails as direct bank integrations and new providers come online, including how customers migrate without fear. - Run your own research: get in front of customers through our SE, CS, and Sales partners, and test your work with the finance teams who move real money through these flows. - Participate in regular design reviews with the broader design team. Qualifications - 5+ years of experience designing complex B2B or workflow products; payments or fintech experience is a strong plus. - Experience shipping at least one full product or significant feature end to end as the lead designer. - Experience driving product decisions in ambiguous territory: you can frame a problem, align partners, and move without waiting for a spec. - Experience running your own research: finding the right customers, asking the right questions, and turning what you hear into design decisions. - Experience iterating closely with engineers on both UX and visual design to get the details just right. - A point of view: you can defend design decisions with PMs and engineers, and change your mind when the evidence says you should. - Fluency in Figma and prototyping tools. - Understanding of the technical constraints of building web applications. Nice to haves - You build with AI tools in your own workflow, prototyping with Claude, Figma Make, Cursor, or whatever gets your ideas into something clickable fastest. - Experience designing for operations-heavy users: AP, treasury, or finance teams who live in these tools eight hours a day. The salary range for this role is $160,000 - $220,000. The salary for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise. Perks & Benefits At Zip, we’re committed to providing our employees with everything they need to do their best work. - Start-up equity - 100% health, vision & dental coverage options - Catered breakfast, lunch, & dinner - Flexible PTO - ClassPass membership - Monthly commuter benefit - Team building events & happy hours - Home office stipend - Phone/internet reimbursement - Hybrid model + 5 flexible remote days per quarter - Paid parental leave - Fertility benefits - Employee Assistance Program (EAP) - Unlimited AI token usage We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!

• Partner with Zip’s leadership to define hiring needs • Source a large pipeline of high quality candidates • Effectively source and attract a diverse pool of candidates • Vet and screen candidates • Manage interviewing process from start to finish • Lead compensation conversations and negotiation • Track recruiting metrics and performance

• Develop and own the learning journey post-onboarding for our Commercial Sales and Business Development Representative Teams and own change management end to end • Design, implement, and optimize learning programs including technical enablement, leadership development, and first 90 day programs • Partner with subject-matter experts including PMM, Advisory, Services and Sales Leadership to build and maintain training content and other learning experiences • Identify skills gaps use data, feedback, and performance insights to recommend actionable development plans for teams and individuals • Own your learning journey using tools such as LMS platforms and learning analytics dashboards • Facilitate enablement sessions and workshops for employees and leaders at all levels • Measure program effectiveness using KPIs, feedback, and performance outcomes, and continuously iterate to improve • Design and implement competency frameworks including certification paths to ensure employees are meeting and beating goals

Role Description Be at the forefront of how Zip transforms enterprise procurement through AI. As an AI Forward Deployed Engineer, you will: - Embed directly inside our most strategic accounts to uncover operational problems. - Build working solutions using Zip's agent infrastructure and AppStudio. - Own a small book of enterprise accounts end-to-end, expanding the scope of what we are solving. - Measure success by solving the customer's highest-priority problems. - Work across procurement, finance, legal, and risk workflows. - Be mission-driven, move fast, and drive outcomes for customers. - Earn trust quickly inside an enterprise with domain knowledge and technical fluency. You will: - Embed with enterprise customers to understand procurement and adjacent workflows. - Build and deploy AI agent solutions configured to the customer's specific environment. - Own the customer relationship and manage parallel workstreams across a small portfolio of accounts. - Surface the next problem worth solving with commercial instinct. - Produce architecture documentation capturing what was built and why. - Feed structured learnings back to product and engineering. - Represent Zip on-site at customer locations when required. Qualifications - 3+ years working directly with SAP Ariba. - Direct experience building with AI: AI agents or automated workflows using Claude, N8N, Make, Zapier, or similar. - A track record of owning complex customer engagements independently. - Enough technical fluency to build integrations and diagnose workflow failures. Requirements - The salary range for this role is $130,000- $170,000 OTE. - The salary is determined based on job-related factors including location, relevant experience, education, or particular skills and expertise. Benefits - 📈 Start-up equity - 🦷 Health, vision & dental coverage - 🍽️ Catered lunches & dinners for hybrid employees - 🚍 Commuter benefit for hybrid employees - 🚠 Team building events & happy hours - 🌴 Flexible PTO - 💻 Apple equipment plus home office budget

• Partner with Zip’s leadership to define hiring needs and ideal candidate profiles • Source a large pipeline of high quality candidates across 3-4 high business priority roles at a given time • Effectively source and attract a diverse pool of candidates • Engage with a high bar of candidates, vet and screen them, and manage interviewing and hiring process from start to finish • Lead compensation conversations and negotiation • Do whatever it takes to close the best candidates + deliver a great interviewing experience • Track recruiting metrics and performance to continuously improve the recruiting processes

• Effectively identify and attract Software Engineering, Product & Design candidates • Source a large pipeline of high quality candidates across evergreen or high priority roles • Engage exceptional technical candidates, engage and vet them, and manage interviewing and hiring processes, keeping candidate experience top of mind • Partner with Zip’s leaders to define hiring needs and ideal candidate profiles • Partner closely with cross-functional team members to land successful • Track recruiting metrics and performance to continuously improve Zip's recruiting processes

• Serve as the central point of contact for inbound RFx requests (RFPs, RFIs, RFQs, security questionnaires), logging, tracking, and triaging submissions in the intake system. • Apply qualification criteria to assess fit, resource requirements, and deadlines, and route opportunities to the right owners with clear context. • Coordinate contributions from sales, subject-matter experts, legal, finance, and leadership to keep proposal timelines on track. • Draft, edit, and assemble proposal content, ensuring a consistent voice, factual accuracy, and compliance with submission requirements. • Manage reviews, approvals, and version control through to final submission. • Support a team of RFx contractors on quality assurance, serving as a first point of contact for questions, blockers, and at-risk deadlines. • Contribute to the content repository following internal content management processes.

• You’ll work closely with our Engineering, Product, and Design (EPD) teams while reporting to Engineering to design, maintain, and iterate on Zip-owned ERP and integration templates that power scalable, repeatable customer implementations. • Architect & standardize Workday integrations: Design, maintain, and iterate on Zip’s core Workday Financials and Procurement integration templates, ensuring they deliver scalable, repeatable, and robust customer implementations. • Bridge product & the field: Work closely with Engineering, Product, and Design (EPD) to ensure integration templates stay perfectly aligned with core product architecture, field insights, and emerging customer needs. • Turn nuance into scale: Analyze complex customer implementations to identify reusable data mapping patterns and system nuances, converting bespoke solutions into standardized internal assets. • Support pre-sales engineering: Partner with account teams during pre-sales to design and vet integration architectures, ensuring prospective customers are set up for smooth, best-practice deployments. • Drive technical implementation excellence: Define, document, and champion technical solution consulting best practices, raising the technical bar and driving consistency across all implementations. • Become a Multi-ERP expert: Leverage your existing Workday, P2P, and financial systems expertise to build deep fluency across additional ERP ecosystems, ultimately becoming the ultimate subject matter expert on integration architecture, data models, and Zip’s App Studio. • Build for permanent scale: Approach every technical challenge with an engineering mindset - designing and executing a solution thoroughly once so that future implementations happen effortlessly. You balance high-level architectural design with a willingness to dive directly into API configurations and template modifications to get the job done right.

• You’ll work closely with our Engineering, Product, and Design (EPD) teams while reporting to Engineering to design, maintain, and iterate on Zip-owned ERP and integration templates that power scalable, repeatable customer implementations. • Architect & standardize Jaggaer integrations: Design, maintain, and iterate on Zip’s core Jaggaer (Sourcing, eProcurement, and Invoicing) integration templates, ensuring they deliver scalable, repeatable, and robust customer implementations. • Bridge product & the field: Work closely with Engineering, Product, and Design (EPD) to ensure integration templates stay perfectly aligned with core product architecture, field insights, and emerging customer needs. • Turn nuance into scale: Analyze complex customer implementations to identify reusable data mapping patterns and system nuances, converting bespoke solutions into standardized internal assets. • Support pre-sales engineering: Partner with account teams during pre-sales to design and vet integration architectures, ensuring prospective customers are set up for smooth, best-practice deployments. • Drive technical implementation excellence: Define, document, and champion technical solution consulting best practices, raising the technical bar and driving consistency across all implementations. • Become a Multi-ERP expert: Leverage your existing Jaggaer, P2P, and procurement systems expertise to build deep fluency across additional ERP ecosystems, ultimately becoming the ultimate subject matter expert on integration architecture, data models, and Zip’s App Studio. • Build for permanent scale: Approach every technical challenge with an engineering mindset - designing and executing a solution thoroughly once so that future implementations happen effortlessly. You balance high-level architectural design with a willingness to dive directly into API configurations and template modifications to get the job done right.