Global Service Manager – HR Administration

Location

Spain

Posted

18 days ago

Salary

0

Seniority

Senior

Bachelor Degree4 yrs expEnglish

Job Description

Global Service Manager – HR Administration

HSP Group

• Act as a central operational lead within the HR Administration function • Support the delivery of high-quality HR administrative services across a global customer portfolio • Coordinate onboarding and employee lifecycle activities • Oversee day-to-day HR administration operations • Maintain strong relationships with customers, partners, and internal stakeholders • Serve as a key escalation point to ensure consistent service delivery standards • Manage onboarding, support ongoing lifecycle administration, and ensure timely service delivery in collaboration with internal teams and external partners • Align processes with Global Services Associate and Operations Director as necessary for customers • Adhere to SLAs in terms of responsiveness and quality where applicable • Train and onboard team members on Implementation or BAU related activities

Job Requirements

  • 4-6 years minimum experience HR Administration, HR Operations, People Operations, EOR, or related operational service delivery environments.
  • Experience managing onboarding and employee lifecycle administration activities across multiple countries or regions.
  • Strong project coordination and stakeholder management experience.
  • Experience working directly with customers and external partners in a service delivery environment.
  • Very strong English communication skills, both written and verbal.
  • Proficiency in a second language is a plus.
  • Experience in flexible working/work from home.
  • Excellent analytical and problem-solving skills.
  • Project management experience, mainly with Payroll implementations.
  • Account Management experience.
  • Proficiency in Microsoft suite – Word, Excel, PowerPoint, Visio, etc.
  • Experience with a HRIS, CRM system (Microsoft 365, Salesforce) is a plus

Benefits

  • Remote work
  • Global team events

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