Whizz

• Efficiently handle a large number of calls, ensuring a high level of service • Proactively provide in-depth details about our electric bikes, arrange appointments and manage deliveries • Address customer concerns and objections diligently, ensuring their satisfaction and trust in our services • Use proven selling techniques to turn potential customers into loyal clients

• Manage end-to-end employee lifecycle processes, including onboarding and offboarding for both onsite and remote employees (via Deel), from offer stage through termination. • Process payroll in Gusto, including timesheet review, payroll adjustments, data validation, and ensuring payment accuracy. • Monitor employee attendance, productivity, and performance metrics. • Create, maintain, and adjust monthly work schedules using internal scheduling systems. • Coordinate daily communication with store managers, remote employees, and operational teams across multiple locations. • Administer company policies and internal procedures, including PTO/sick leave tracking, attendance compliance, and handbook updates. • Prepare and manage employee documentation, including notices, disciplinary actions, policy updates, operational announcements, and employment-related records. • Support workforce planning and scheduling coverage to ensure operational continuity and proper staffing levels. • Maintain accurate and confidential employee records and support daily HR and operational processes in a fast-paced environment. • Coordinate with external platforms and vendors, including Deel and Gusto, regarding payroll, contractor management, and employee support matters. • Assist leadership with operational reporting, workforce analytics, turnover tracking, and employee data management.

• Manage end-to-end employee lifecycle processes, including onboarding and offboarding for both onsite and remote employees (via Deel), from offer stage through termination. • Process payroll in Gusto, including timesheet review, payroll adjustments, data validation, and ensuring payment accuracy. • Monitor employee attendance, productivity, and performance metrics. • Create, maintain, and adjust monthly work schedules using internal scheduling systems. • Coordinate daily communication with store managers, remote employees, and operational teams across multiple locations. • Administer company policies and internal procedures, including PTO/sick leave tracking, attendance compliance, and handbook updates. • Prepare and manage employee documentation, including notices, disciplinary actions, policy updates, operational announcements, and employment-related records. • Support workforce planning and scheduling coverage to ensure operational continuity and proper staffing levels. • Maintain accurate and confidential employee records and support daily HR and operational processes in a fast-paced environment. • Coordinate with external platforms and vendors, including Deel and Gusto, regarding payroll, contractor management, and employee support matters. • Assist leadership with operational reporting, workforce analytics, turnover tracking, and employee data management.

• Manage end-to-end employee lifecycle processes, including onboarding and offboarding for both onsite and remote employees (via Deel), from offer stage through termination. • Process payroll in Gusto, including timesheet review, payroll adjustments, data validation, and ensuring payment accuracy. • Monitor employee attendance, productivity, and performance metrics. • Create, maintain, and adjust monthly work schedules using internal scheduling systems. • Coordinate daily communication with store managers, remote employees, and operational teams across multiple locations. • Administer company policies and internal procedures, including PTO/sick leave tracking, attendance compliance, and handbook updates. • Prepare and manage employee documentation, including notices, disciplinary actions, policy updates, operational announcements, and employment-related records. • Support workforce planning and scheduling coverage to ensure operational continuity and proper staffing levels. • Maintain accurate and confidential employee records and support daily HR and operational processes in a fast-paced environment. • Coordinate with external platforms and vendors, including Deel and Gusto, regarding payroll, contractor management, and employee support matters. • Assist leadership with operational reporting, workforce analytics, turnover tracking, and employee data management.

• Track and analyze daily performance (points, KPIs, efficiency) across all mechanics • Maintain and update performance tracking systems and reports • Follow up directly with underperforming mechanics to identify issues and drive improvement • Provide daily performance summaries and insights to management • Support disciplinary processes (notices, attendance tracking, call-outs, etc.) • Assist with scheduling, coverage planning, and cross-location staffing • Own and maintain inventory tracking system for parts and accessories across all locations • Analyze stock levels, usage trends, and forecast demand • Initiate and manage transfer requests between warehouse and stores • Prevent stock shortages through proactive planning and communication • Support and oversee inventory counts and audits • Plan and coordinate transfers of bikes, batteries, and parts between locations • Work closely with logistics to ensure readiness on both shipping and receiving sides • Monitor bike availability across locations and align supply with demand • Oversee movement of damaged bikes, batteries, and scrap • Communicate daily with store teams to align on priorities and production targets • Assign workload to key locations (especially main warehouse/store with highest mechanic capacity) • Monitor repair flow, turnaround time, and operational bottlenecks • Ensure stores are properly equipped to meet demand and avoid lost sales • Onboard new mechanics on ERP basics and operational workflows • Train store managers on inventory tools and transfer request processes • Provide ongoing support and guidance on systems and procedures • Act as a bridge between stores, logistics, procurement, legal, and leadership • Resolve operational issues and conflicts in real time • Support escalation handling and critical decision-making • Track decommissioned bikes and maintain structured reporting • Monitor fleet health, availability, and repair pipeline • Support leadership with data for operational decisions • Manage key B2B client (DutchX) operations end-to-end • Coordinate repairs, logistics, and communication with client • Handle escalations and ensure service quality • Align internal teams to support client needs

• Track and analyze daily performance (points, KPIs, efficiency) across all mechanics • Maintain and update performance tracking systems and reports • Follow up directly with underperforming mechanics to identify issues and drive improvement • Provide daily performance summaries and insights to management • Support disciplinary processes (notices, attendance tracking, call-outs, etc.) • Assist with scheduling, coverage planning, and cross-location staffing • Own and maintain inventory tracking systems for parts and accessories across all locations • Analyze stock levels, usage trends, and forecast demand • Initiate and manage transfer requests between warehouse and stores • Prevent stock shortages through proactive planning and communication • Support and oversee inventory counts and audits • Plan and coordinate transfers of bikes, batteries, and parts between locations • Work closely with logistics to ensure readiness on both shipping and receiving sides • Monitor bike availability across locations and align supply with demand • Oversee movement of damaged bikes, batteries, and scrap • Communicate daily with store teams to align on priorities and production targets • Assign workload to key locations (especially main warehouse/store with highest mechanic capacity) • Monitor repair flow, turnaround time, and operational bottlenecks • Ensure stores are properly equipped to meet demand and avoid lost sales • Onboard new mechanics on ERP basics and operational workflows • Train store managers on inventory tools and transfer request processes • Provide ongoing support and guidance on systems and procedures • Act as a bridge between stores, logistics, procurement, legal, and leadership • Resolve operational issues and conflicts in real time • Support escalation handling and critical decision-making • Track decommissioned bikes and maintain structured reporting • Monitor fleet health, availability, and repair pipeline • Support leadership with data for operational decisions • Manage key B2B client (DutchX) operations end-to-end • Coordinate repairs, logistics, and communication with the client • Handle escalations and ensure service quality • Align internal teams to support client needs

• Track and analyze daily performance (points, KPIs, efficiency) across all mechanics • Maintain and update performance tracking systems and reports • Follow up directly with underperforming mechanics to identify issues and drive improvement • Provide daily performance summaries and insights to management • Support disciplinary processes (notices, attendance tracking, call-outs, etc.) • Assist with scheduling, coverage planning, and cross-location staffing • Own and maintain inventory tracking system for parts and accessories across all locations • Analyze stock levels, usage trends, and forecast demand Initiate and manage transfer requests between warehouse and stores • Prevent stock shortages through proactive planning and communication • Support and oversee inventory counts and audits • Plan and coordinate transfers of bikes, batteries, and parts between locations • Work closely with logistics to ensure readiness on both shipping and receiving sides • Monitor bike availability across locations and align supply with demand • Oversee movement of damaged bikes, batteries, and scrap • Communicate daily with store teams to align on priorities and production targets • Assign workload to key locations (especially main warehouse/store with highest mechanic capacity) • Monitor repair flow, turnaround time, and operational bottlenecks • Ensure stores are properly equipped to meet demand and avoid lost sales • Onboard new mechanics on ERP basics and operational workflows • Train store managers on inventory tools and transfer request processes • Provide ongoing support and guidance on systems and procedures • Act as a bridge between stores, logistics, procurement, legal, and leadership • Resolve operational issues and conflicts in real time • Support escalation handling and critical decision-making • Track decommissioned bikes and maintain structured reporting • Monitor fleet health, availability, and repair pipeline • Support leadership with data for operational decisions • Manage key B2B client (DutchX) operations end-to-end • Coordinate repairs, logistics, and communication with client • Handle escalations and ensure service quality • Align internal teams to support client needs

• Track and analyze daily performance (points, KPIs, efficiency) across all mechanics • Maintain and update performance tracking systems and reports • Follow up directly with underperforming mechanics to identify issues and drive improvement • Provide daily performance summaries and insights to management • Support disciplinary processes (notices, attendance tracking, call-outs, etc.) • Assist with scheduling, coverage planning, and cross-location staffing • Own and maintain inventory tracking system for parts and accessories across all locations • Analyze stock levels, usage trends, and forecast demand • Initiate and manage transfer requests between warehouse and stores • Prevent stock shortages through proactive planning and communication • Support and oversee inventory counts and audits • Plan and coordinate transfers of bikes, batteries, and parts between locations • Work closely with logistics to ensure readiness on both shipping and receiving sides • Monitor bike availability across locations and align supply with demand • Oversee movement of damaged bikes, batteries, and scrap • Communicate daily with store teams to align on priorities and production targets • Assign workload to key locations (especially main warehouse/store with highest mechanic capacity) • Monitor repair flow, turnaround time, and operational bottlenecks • Ensure stores are properly equipped to meet demand and avoid lost sales • Onboard new mechanics on ERP basics and operational workflows • Train store managers on inventory tools and transfer request processes • Provide ongoing support and guidance on systems and procedures • Act as a bridge between stores, logistics, procurement, legal, and leadership • Resolve operational issues and conflicts in real time • Support escalation handling and critical decision-making • Track decommissioned bikes and maintain structured reporting • Monitor fleet health, availability, and repair pipeline • Support leadership with data for operational decisions • Manage key B2B client (DutchX) operations end-to-end • Coordinate repairs, logistics, and communication with client • Handle escalations and ensure service quality • Align internal teams to support client needs

• Track and analyze daily performance (points, KPIs, efficiency) across all mechanics • Maintain and update performance tracking systems and reports • Follow up directly with underperforming mechanics to identify issues and drive improvement • Provide daily performance summaries and insights to management • Support disciplinary processes (notices, attendance tracking, call-outs, etc.) • Assist with scheduling, coverage planning, and cross-location staffing • Own and maintain inventory tracking system for parts and accessories across all locations • Analyze stock levels, usage trends, and forecast demand Initiate and manage transfer requests between warehouse and stores • Prevent stock shortages through proactive planning and communication • Support and oversee inventory counts and audits • Plan and coordinate transfers of bikes, batteries, and parts between locations • Work closely with logistics to ensure readiness on both shipping and receiving sides • Monitor bike availability across locations and align supply with demand • Oversee movement of damaged bikes, batteries, and scrap • Communicate daily with store teams to align on priorities and production targets • Assign workload to key locations • Monitor repair flow, turnaround time, and operational bottlenecks • Ensure stores are properly equipped to meet demand and avoid lost sales • Onboard new mechanics on ERP basics and operational workflows • Train store managers on inventory tools and transfer request processes • Provide ongoing support and guidance on systems and procedures • Act as a bridge between stores, logistics, procurement, legal, and leadership • Resolve operational issues and conflicts in real time • Support escalation handling and critical decision-making • Track decommissioned bikes and maintain structured reporting • Monitor fleet health, availability, and repair pipeline • Support leadership with data for operational decisions • Manage key B2B client (DutchX) operations end-to-end • Coordinate repairs, logistics, and communication with client

Position: Operations Lead (Remote) Location: Remote Whizz is an NYC-based mobility company on a mission to help the fast-growing and underserved segment of gig workers acquire and use expensive electric vehicles to boost their profits when traditional financing is not an option. We believe that everyone deserves the opportunity to access reliable and convenient mobility solutions, regardless of their financial or credit history. That's why we offer a range of vehicle ownership and financing options that are designed to democratize access and drive success for our customers. Our ultimate goal is to make transportation for delivery drivers as seamless and hassle-free as possible, so they can focus on what matters most: delivering top-quality service to their customers. Operations Lead — Role Overview The Operations Lead is responsible for day-to-day operational performance across all store locations, with a strong focus on mechanics productivity, inventory management, logistics coordination, and cross-functional alignment. This role acts as a central point of coordination between stores, warehouse, logistics, and leadership. Core Responsibilities Mechanics Performance Management Track and analyze daily performance (points, KPIs, efficiency) across all mechanics. Maintain and update performance tracking systems and reports. Follow up directly with underperforming mechanics to identify issues and drive improvement. Provide daily performance summaries and insights to management. Support disciplinary processes (notices, attendance tracking, call-outs, etc.). Assist with scheduling, coverage planning, and cross-location staffing. ⸻ Inventory & Stock Management Own and maintain inventory tracking system for parts and accessories across all locations. Analyze stock levels, usage trends, and forecast demand Initiate and manage transfer requests between warehouse and stores. Prevent stock shortages through proactive planning and communication. Support and oversee inventory counts and audits. ⸻ Logistics & Fulfillment Coordination Plan and coordinate transfers of bikes, batteries, and parts between locations. Work closely with logistics to ensure readiness on both shipping and receiving sides. Monitor bike availability across locations and align supply with demand. Oversee movement of damaged bikes, batteries, and scrap. ⸻ Operations Oversight Communicate daily with store teams to align on priorities and production targets. Assign workload to key locations (especially main warehouse/store with highest mechanic capacity). Monitor repair flow, turnaround time, and operational bottlenecks. Ensure stores are properly equipped to meet demand and avoid lost sales. ⸻ Training & Onboarding Onboard new mechanics on ERP basics and operational workflows. Train store managers on inventory tools and transfer request processes. Provide ongoing support and guidance on systems and procedures. ⸻ Cross-Functional Coordination Act as a bridge between stores, logistics, procurement, legal, and leadership. Resolve operational issues and conflicts in real time. Support escalation handling and critical decision-making. ⸻ Asset Tracking & Reporting Track decommissioned bikes and maintain structured reporting. Monitor fleet health, availability, and repair pipeline. Support leadership with data for operational decisions. ⸻ Account Management (B2B) Manage key B2B client (DutchX) operations end-to-end Coordinate repairs, logistics, and communication with client. Handle escalations and ensure service quality. Align internal teams to support client needs.