Whizz

• Monitor and track overdue accounts, using established protocols to secure timely payments. • Maintain accurate and up-to-date records of delinquent accounts, incl. payment arrangements, communications and invoices. • Provide exceptional customer service to balance high customer satisfaction with effective collections efforts. • Collaborate with other departments to resolve customer issues and disputes efficiently. • Prepare and provide regular reports on debt collection activities and progress. • Adhere to all state and federal collection laws and regulations, ensuring compliance in all activities.

• Monitor and track overdue accounts, using established protocols to secure timely payments. • Maintain accurate and up-to-date records of delinquent accounts, incl. payment arrangements, communications and invoices. • Provide exceptional customer service to balance high customer satisfaction with effective collections efforts. • Collaborate with other departments to resolve customer issues and disputes efficiently. • Prepare and provide regular reports on debt collection activities and progress. • Adhere to all state and federal collection laws and regulations, ensuring compliance in all activities.

• Monitor and track overdue accounts, using established protocols to secure timely payments. • Maintain accurate and up-to-date records of delinquent accounts, incl. payment arrangements, communications and invoices. • Provide exceptional customer service to balance high customer satisfaction with effective collections efforts. • Collaborate with other departments to resolve customer issues and disputes efficiently. • Prepare and provide regular reports on debt collection activities and progress. • Adhere to all state and federal collection laws and regulations, ensuring compliance in all activities.

• Efficiently handle a large number of calls, ensuring a high level of service • Proactively provide in-depth details about our electric bikes, arrange appointments and manage deliveries • Address customer concerns and objections diligently, ensuring their satisfaction and trust in our services • Use proven selling techniques to turn potential customers into loyal clients

• Efficiently handle a large number of calls, ensuring a high level of service • Proactively provide in-depth details about our electric bikes, arrange appointments and manage deliveries • Address customer concerns and objections diligently, ensuring their satisfaction and trust in our services • Use proven selling techniques to turn potential customers into loyal clients

• Manage end-to-end employee lifecycle processes, including onboarding and offboarding for both onsite and remote employees (via Deel), from offer stage through termination. • Process payroll in Gusto, including timesheet review, payroll adjustments, data validation, and ensuring payment accuracy. • Monitor employee attendance, productivity, and performance metrics. • Create, maintain, and adjust monthly work schedules using internal scheduling systems. • Coordinate daily communication with store managers, remote employees, and operational teams across multiple locations. • Administer company policies and internal procedures, including PTO/sick leave tracking, attendance compliance, and handbook updates. • Prepare and manage employee documentation, including notices, disciplinary actions, policy updates, operational announcements, and employment-related records. • Support workforce planning and scheduling coverage to ensure operational continuity and proper staffing levels. • Maintain accurate and confidential employee records and support daily HR and operational processes in a fast-paced environment. • Coordinate with external platforms and vendors, including Deel and Gusto, regarding payroll, contractor management, and employee support matters. • Assist leadership with operational reporting, workforce analytics, turnover tracking, and employee data management.

• Manage end-to-end employee lifecycle processes, including onboarding and offboarding for both onsite and remote employees (via Deel), from offer stage through termination. • Process payroll in Gusto, including timesheet review, payroll adjustments, data validation, and ensuring payment accuracy. • Monitor employee attendance, productivity, and performance metrics. • Create, maintain, and adjust monthly work schedules using internal scheduling systems. • Coordinate daily communication with store managers, remote employees, and operational teams across multiple locations. • Administer company policies and internal procedures, including PTO/sick leave tracking, attendance compliance, and handbook updates. • Prepare and manage employee documentation, including notices, disciplinary actions, policy updates, operational announcements, and employment-related records. • Support workforce planning and scheduling coverage to ensure operational continuity and proper staffing levels. • Maintain accurate and confidential employee records and support daily HR and operational processes in a fast-paced environment. • Coordinate with external platforms and vendors, including Deel and Gusto, regarding payroll, contractor management, and employee support matters. • Assist leadership with operational reporting, workforce analytics, turnover tracking, and employee data management.

• Manage end-to-end employee lifecycle processes, including onboarding and offboarding for both onsite and remote employees (via Deel), from offer stage through termination. • Process payroll in Gusto, including timesheet review, payroll adjustments, data validation, and ensuring payment accuracy. • Monitor employee attendance, productivity, and performance metrics. • Create, maintain, and adjust monthly work schedules using internal scheduling systems. • Coordinate daily communication with store managers, remote employees, and operational teams across multiple locations. • Administer company policies and internal procedures, including PTO/sick leave tracking, attendance compliance, and handbook updates. • Prepare and manage employee documentation, including notices, disciplinary actions, policy updates, operational announcements, and employment-related records. • Support workforce planning and scheduling coverage to ensure operational continuity and proper staffing levels. • Maintain accurate and confidential employee records and support daily HR and operational processes in a fast-paced environment. • Coordinate with external platforms and vendors, including Deel and Gusto, regarding payroll, contractor management, and employee support matters. • Assist leadership with operational reporting, workforce analytics, turnover tracking, and employee data management.

• Track and analyze daily performance (points, KPIs, efficiency) across all mechanics • Maintain and update performance tracking systems and reports • Follow up directly with underperforming mechanics to identify issues and drive improvement • Provide daily performance summaries and insights to management • Support disciplinary processes (notices, attendance tracking, call-outs, etc.) • Assist with scheduling, coverage planning, and cross-location staffing • Own and maintain inventory tracking system for parts and accessories across all locations • Analyze stock levels, usage trends, and forecast demand • Initiate and manage transfer requests between warehouse and stores • Prevent stock shortages through proactive planning and communication • Support and oversee inventory counts and audits • Plan and coordinate transfers of bikes, batteries, and parts between locations • Work closely with logistics to ensure readiness on both shipping and receiving sides • Monitor bike availability across locations and align supply with demand • Oversee movement of damaged bikes, batteries, and scrap • Communicate daily with store teams to align on priorities and production targets • Assign workload to key locations (especially main warehouse/store with highest mechanic capacity) • Monitor repair flow, turnaround time, and operational bottlenecks • Ensure stores are properly equipped to meet demand and avoid lost sales • Onboard new mechanics on ERP basics and operational workflows • Train store managers on inventory tools and transfer request processes • Provide ongoing support and guidance on systems and procedures • Act as a bridge between stores, logistics, procurement, legal, and leadership • Resolve operational issues and conflicts in real time • Support escalation handling and critical decision-making • Track decommissioned bikes and maintain structured reporting • Monitor fleet health, availability, and repair pipeline • Support leadership with data for operational decisions • Manage key B2B client (DutchX) operations end-to-end • Coordinate repairs, logistics, and communication with client • Handle escalations and ensure service quality • Align internal teams to support client needs

• Track and analyze daily performance (points, KPIs, efficiency) across all mechanics • Maintain and update performance tracking systems and reports • Follow up directly with underperforming mechanics to identify issues and drive improvement • Provide daily performance summaries and insights to management • Support disciplinary processes (notices, attendance tracking, call-outs, etc.) • Assist with scheduling, coverage planning, and cross-location staffing • Own and maintain inventory tracking systems for parts and accessories across all locations • Analyze stock levels, usage trends, and forecast demand • Initiate and manage transfer requests between warehouse and stores • Prevent stock shortages through proactive planning and communication • Support and oversee inventory counts and audits • Plan and coordinate transfers of bikes, batteries, and parts between locations • Work closely with logistics to ensure readiness on both shipping and receiving sides • Monitor bike availability across locations and align supply with demand • Oversee movement of damaged bikes, batteries, and scrap • Communicate daily with store teams to align on priorities and production targets • Assign workload to key locations (especially main warehouse/store with highest mechanic capacity) • Monitor repair flow, turnaround time, and operational bottlenecks • Ensure stores are properly equipped to meet demand and avoid lost sales • Onboard new mechanics on ERP basics and operational workflows • Train store managers on inventory tools and transfer request processes • Provide ongoing support and guidance on systems and procedures • Act as a bridge between stores, logistics, procurement, legal, and leadership • Resolve operational issues and conflicts in real time • Support escalation handling and critical decision-making • Track decommissioned bikes and maintain structured reporting • Monitor fleet health, availability, and repair pipeline • Support leadership with data for operational decisions • Manage key B2B client (DutchX) operations end-to-end • Coordinate repairs, logistics, and communication with the client • Handle escalations and ensure service quality • Align internal teams to support client needs