HSP Group

• Evaluate, implement, and guide the effective use of AI tools within the software development lifecycle. • Establish best practices for AI development, coding assistance, coding agents, AI testing, documentation, debugging, and engineering workflow optimization. • Train engineers to become "architects of intent" rather than just writers of code—focusing on providing clear, high-level, context-rich goals, constraints, and validation criteria for AI agents to execute. • Institutionalize a culture of validation, requiring human engineers to thoroughly review, test, and understand AI-generated code to reduce risk of production issues. • Deploy multi-agent workflows using dedicated agent teams (e.g., separate agents for planning, coding, and testing) operating in parallel to automate end-to-end tasks like PR generation, refactoring, or legacy modernization. • Integrate agents directly into error monitoring systems and bug reporting (Jira) to automatically ingest stack traces, locate the root cause across the codebase, and generate a verified PR with a corresponding regression test prior to engineering triaging the ticket. • Prioritize refactoring for high modularity, deterministic testing, and explicit documentation to ensure agents can navigate, understand, and safely modify code, treating codebase health as the foundation for AI capability. • Mentor members of the Engineering team, supporting their growth, accountability, and day-to-day effectiveness using AI tools. • Partner closely with Product Management, CX leaders, and other stakeholders to translate business needs into high-quality technical solutions. • Ensure AI development meets a high bar for software quality, security, scalability, and reliability. • Design scalable AI/ML pipelines using LLMs, RAG, and agentic frameworks and integrate AI APIs into customer-facing applications and workflows. • Develop reusable accelerators, templates, and reference architectures to be leveraged by the broader engineering team.

• Evaluate, implement, and guide the effective use of AI tools within the software development lifecycle. • Establish best practices for AI development, coding assistance, coding agents, AI testing, documentation, debugging, and engineering workflow optimization. • Train engineers to become "architects of intent" rather than just writers of code—focusing on providing clear, high-level, context-rich goals, constraints, and validation criteria for AI agents to execute. • Institutionalize a culture of validation, requiring human engineers to thoroughly review, test, and understand AI-generated code to reduce risk of production issues. • Deploy multi-agent workflows using dedicated agent teams (e.g., separate agents for planning, coding, and testing) operating in parallel to automate end-to-end tasks like PR generation, refactoring, or legacy modernization. • Integrate agents directly into error monitoring systems and bug reporting (Jira) to automatically ingest stack traces, locate the root cause across the codebase, and generate a verified PR with a corresponding regression test prior to engineering triaging the ticket. • Prioritize refactoring for high modularity, deterministic testing, and explicit documentation to ensure agents can navigate, understand, and safely modify code, treating codebase health as the foundation for AI capability. • Mentor members of the Engineering team, supporting their growth, accountability, and day-to-day effectiveness using AI tools. • Partner closely with Product Management, CX leaders, and other stakeholders to translate business needs into high-quality technical solutions. • Ensure AI development meets a high bar for software quality, security, scalability, and reliability. • Design scalable AI/ML pipelines using LLMs, RAG, and agentic frameworks and integrate AI APIs into customer-facing applications and workflows. • Develop reusable accelerators, templates, and reference architectures to be leveraged by the broader engineering team.

• Join our dynamic and growing team at HSP Group as a Principal AI Engineer. • In this role, you'll lead the adoption of AI across the engineering function — designing agentic workflows, building RAG systems, and guiding engineers to become architects of intent rather than just writers of code. • You'll work directly with technology and engineering leadership to prototype and deploy AI-powered solutions, translating business problems into scalable architectures from proof-of-concept through to production. • You will partner closely with Engineering management, Product, CX, and other business stakeholders to deliver secure, scalable, customer-centric AI solutions.

• Create Project Plans, onboarding/transition plans, RAIDS logs, and SteerCo reports. • Forecast onboarding and Go Live dates to ensure services are launched on time and within budget. • Liaise with local HSP experts and service providers, maintaining strong relationships and open communication. • Serve as a Single Point Of Contact (SPOC) for customers and an escalation point of contact for GSAs. • Provide excellent customer-centric service. • Act as an ‘Account Manager to coordinate satisfactory resolution to critical issues associated with service delivery or account management post-implementation. • Proactively monitor the overall status of service delivery, aligning with Global Services Associate and Operations Director as necessary for customers. • Adhere to SLAs in terms of responsiveness and quality where applicable. • Update and maintain BAU related systems ensuring data accuracy and timeliness. • Create Service tickets and verify data provided by Customers and Local Service Partners (LSP). • Monitor Calendars to ensure Customers and LSPs meet all deadlines. • Update a regional and/or service line-specific knowledge base. • Provide feedback on team processes and other business improvement initiatives. • Actively train and onboard team members on Implementation or BAU related activities. • Respond to customer ad hoc queries, ensuring appropriate teams are involved in the event of either escalations or opportunities for service add-ons. • Track and forecast pre-defined key account metrics. • Support operational projects and contribute to the ongoing development and scaling of the HR Administration function. • Perform additional duties as assigned

• Act as a central operational lead within the HR Administration function • Support the delivery of high-quality HR administrative services across a global customer portfolio • Coordinate onboarding and employee lifecycle activities • Oversee day-to-day HR administration operations • Maintain strong relationships with customers, partners, and internal stakeholders • Serve as a key escalation point to ensure consistent service delivery standards • Manage onboarding, support ongoing lifecycle administration, and ensure timely service delivery in collaboration with internal teams and external partners • Align processes with Global Services Associate and Operations Director as necessary for customers • Adhere to SLAs in terms of responsiveness and quality where applicable • Train and onboard team members on Implementation or BAU related activities

• Win New Logos: Drive new business with VC/PE-backed companies, tech innovators, and multinational HQs (50–1,500 employees). • Sell Strategic Solutions: Position HSP’s global services — HR, payroll, project consulting, global accounting, Employer of Record (EoR), compliance, tax, and entity setup — as mission-critical to international growth. • Engage Senior Stakeholders: Build trusted relationships with stakeholders across Finance, HR, Legal, Ops, and the C-Suite. • Own the Full Sales Cycle: Prospect, run discovery, design solutions, negotiate, and close. • Leverage Ecosystem: Tap into New York’s PE, VC, and professional services networks to source opportunities and accelerate pipeline. • Be a Market Builder: Represent HSP at industry events, finance/VC forums, and executive roundtables as a thought leader in global expansion. • Deliver with Excellence: Partner with Solution Architects and Delivery teams to ensure smooth handoffs and client satisfaction.

About Us HSP Group is the premier provider of global expansion solutions, helping high-growth companies simplify the complex challenges of operating internationally. We deliver a seamless experience across legal entity setup, global HR, payroll, compliance, tax, and advisory, enabling our clients to scale faster, stay compliant, and reduce risk in every market they enter. With venture-backed tech firms expanding at unprecedented speed, HSP is uniquely positioned to become their trusted global partner. Job Description This is a remote role. We are seeking a Director of Sales to spearhead our growth in the San Francisco Bay Area, focusing on the fast-moving world of VC- and PE-backed technology companies. This is a highly visible, quota-carrying role where you’ll own a critical market and help some of the most innovative startups and scale-ups in the world expand across borders. This role is ideal for a strategic hunter who thrives in fast-paced environments, excels at building C-level relationships, and is energized by closing complex, consultative deals. You’ll have the backing of marketing, partnerships, and solutioning resources — but the spotlight (and rewards) will be yours. Responsibilities: - Win New Logos: Identify, develop, and close new business with VC- and PE-backed technology companies (50–1,500 employees) across the Bay Area and beyond. - Sell Strategic Solutions: Position HSP’s global services — HR, payroll, project consulting, global Accounting Employer of Record (EoR), compliance, tax, and entity setup — as mission-critical to international expansion. - Engage Senior Stakeholders: Build trusted relationships with decision-makers across Finance, HR, Operations, Legal, and the C-Suite. - Own the Full Sales Cycle: Prospect, run discovery, craft tailored solutions, negotiate, and close. - Leverage Ecosystem: Tap into Bay Area’s PE, VC, and professional services networks to source opportunities and accelerate pipeline. - Be a Market Builder: Represent HSP at Bay Area events, VC networking forums, and industry meetups, positioning yourself as a thought leader in global expansion. - Deliver with Excellence: Partner with Solution Architects and Delivery teams for smooth client onboarding and long-term success. Qualifications and Requirements: - 5–8 years of B2B sales experience, including at least 2+ years selling into technology companies in the VC/PE-backed ecosystem. - Consistent track record of exceeding quota in a new business (hunter) role. - Experience selling complex, high-value services or SaaS to Finance, HR, or Ops leaders. - Familiarity with global operations (payroll, entity management, EoR, entity setup, compliance) strongly preferred. - Strong network in the Bay Area tech/VC community is a plus. - Exceptional consultative selling, negotiation, and relationship-building skills. - CRM proficiency (Salesforce preferred) and mastery of modern prospecting tools (LinkedIn Sales Navigator, Outreach, etc.). Why Join HSP Group? - Impact & Visibility: Own a high-growth region and directly influence HSP’s trajectory. - Cutting-Edge Market: Work at the intersection of tech innovation and global expansion — with a client base that’s scaling fast and going global. - Support & Resources: Backed by a global team of experts, solution architects, and marketing support. - Flexibility & Growth: Remote-first culture with the freedom to work how you thrive, plus a clear career path as HSP scales. - Purpose-Driven: Be part of a company that helps businesses expand responsibly and compliantly worldwide. If you’re a driven sales leader who wants to make your mark in the heart of the innovation economy, we’d love to meet you. Join our #HSPGlobalSolutionTeam and help us power the next wave of global growth.

• Act as the primary point of contact for clients, ensuring timely and accurate delivery of accounting and tax services. • Monitor and manage accounting and tax compliance requirements for clients, including tax and statutory filings. • Provide guidance to clients on accounting and tax best practices. • Coordinate with internal teams and local service providers to ensure timely delivery of services. • Develop and maintain excellent relationships both with clients and local service providers/teams to understand their needs and provide customized solutions with a proactive approach. • Support the development and implementation of new services and processes to improve the client experience. • Maintain accurate records of client information and ensure all documentation is up to date and complete by leverage the Systems include but not limited to Salesforce, SharePoint, FreshDesk, Microsoft Teams, and any other related software systems. • Create service tickets and sense check data provided by customers and/or local service providers/teams. Monitor the status of assigned tasks and tickets, provide regular updates where required. • Respond to customer ad hoc queries, ensure appropriate teams are involved in the event of either escalations or opportunities for service add-ons. • Build and maintain region and/or service line specific knowledge base. • Additional duties as assigned.

About Us HSP Group is the premier provider of global expansion services, helping companies simplify the complex challenges of operating internationally. We deliver a seamless experience across legal entity setup, global HR, payroll, compliance, tax, and advisory, enabling our clients to scale faster, stay compliant, and reduce risk in every market they enter. With scale-up organizations and innovative technology firms expanding at unprecedented speed, HSP is uniquely positioned to become their trusted global partner. Job Description This is a remote role. The role of Senior Global Service Associate (‘GSA’) forms the backbone of the HSP Group Customer service delivery experience. Acting as the primary contact point for our customers, the Senior Global Service Associate will perform and coordinate the delivery of accounting and tax compliance services. To be successful within this role, the Senior Global Service Associate should have solid knowledge in both accounting and tax and should have been involved in managing customer relationships. Responsibilities: - Act as the primary point of contact for clients, ensuring timely and accurate delivery of accounting and tax services. - Monitor and manage accounting and tax compliance requirements for clients, including tax and statutory filings. - Provide guidance to clients on accounting and tax best practices. - Coordinate with internal teams and local service providers to ensure timely delivery of services. - Develop and maintain excellent relationships both with clients and local service providers/teams to understand their needs and provide customized solutions with a proactive approach. - Support the development and implementation of new services and processes to improve the client experience. - Maintain accurate records of client information and ensure all documentation is up to date and complete by leverage the Systems include but not limited to Salesforce, SharePoint, FreshDesk, Microsoft Teams, and any other related software systems. - Create service tickets and sense check data provided by customers and/or local service providers/teams. Monitor the status of assigned tasks and tickets, provide regular updates where required. - Respond to customer ad hoc queries, ensure appropriate teams are involved in the event of either escalations or opportunities for service add-ons. - Build and maintain region and/or service line specific knowledge base. - Additional duties as assigned. Qualifications: - 5 years minimum experience with Accounting and Tax in a customer facing service delivery capacity. - Certified Public Accountant (CPA) a plus. - Experience with IFRS and US GAAP. - Experience with market accounting systems such as Netsuite, Xero, SAGE Intacct, QuickBooks, or others. - General understanding of the differences and complexities of Bookkeeping, Accounts Payable & Receivable Processes, Management Reporting, Consolidation services, and the like across multiple jurisdictions. Requirements: - Strong customer facing skills. - Excellent communication skills, both written and verbal. - Excellent analytical and problem-solving skills. - Project management and/or onboarding experience. - Proficiency in Microsoft suite – Word, Excel, PowerPoint, Visio. - Dependable, consistent performer with a positive attitude and an ability to listen and work collaboratively across an organisation. - Self-motivated, detail orientated and driven with the ability to meet deadlines. - Ability to adapt to an evolving environment. - Works well with a team environment and be a proactive contributor to the overall success of the team. - Ability to manage multiple business relationships effectively and harmoniously. If you’re a driven individual who wants to make your mark in the heart of the innovation economy, we’d love to meet you. Join our #HSPGlobalSolutionTeam and help us power the next wave of global growth.

• Act as the primary point of contact for clients, ensuring timely and accurate delivery of accounting and tax services. • Maintain accurate records of client information and ensure all documentation is up to date and complete. • Monitor and manage accounting and tax compliance requirements for clients, including tax and statutory filings. • Coordinate with internal teams and external service providers to ensure timely delivery of services. • Develop and maintain relationships with clients to understand their needs and provide customized solutions. • Provide guidance to clients on accounting and tax best practices. • Support the development and implementation of new services and processes to improve client experience. • Ensuring that customers are set up in BAU related systems and all internal trackers are kept up to date. • Update and Maintain BAU related systems ensuring accuracy and timeliness of data.  Systems include, but are not limited to, FreshDesk, Salesforce, SharePoint, Monday, Microsoft Teams, and any other related software systems. • Create service tickets and review data provided by customers and/or LSPs. • Monitor calendars and ensure that customers and LSPs meet all deadlines.  • Develop and maintain excellent relationships with both LSPs and customers. • Respond to customer ad hoc queries, ensure appropriate teams are involved in the event of either escalations or opportunities for service add-ons. • Monitor the status of assigned tasks and tickets, providing regular updates where required. • Adhere to SLAs in terms of responsiveness and quality where applicable. • Build and maintain region and/or service line specific knowledge base. • Provide excellent customer-centric service. • Manage and give input on team processes and other business improvement initiatives. • Additional duties as assigned.