HSP Group

• Handle day-to-day CoSec tasks, including Incorporations, De-Registrations, organizing and attending Annual General Meetings (AGMs), Confirmation Statement preparation, Corporate record keeping, managing compliance and filings, share allotments, corporate change management, amongst other tasks for our customers’ UK subsidiaries and branches. • Build and maintain strong relationships with our customers, providing excellent service and solutions to their outsourcing needs. • Support the wider Legal Entity Management Team with global portfolios, provide expertise on Legal Entity Management best-practice and drive team success.

• Lead strategic client onboarding, implementation, consulting, and transformation programs across HSP's global service offerings. • Accountable for successful project delivery, customer satisfaction, team leadership, and maintaining strong governance across a portfolio of complex multi-country engagements. • Ensure projects are delivered on time, within scope, budget, and quality expectations. • Act as the senior escalation point and trusted advisor for strategic clients. • Drive continuous improvement initiatives across the Special Projects function. • Collaborate with Sales, Marketing, Operations, and Product leadership to support strategic growth initiatives. • Lead, coach, and develop project managers and consultants within the Special Projects organization. • Oversee the onboarding and implementation of global client engagements across Payroll, Accounting, Legal Entity Management, HR, Tax, and related service lines.

• Lead strategic client onboarding, implementation, consulting, and transformation programs. • Accountable for successful project delivery, customer satisfaction, team leadership, and maintaining strong governance. • Provide executive oversight for a portfolio of high-impact client consulting, onboarding, transition, and transformation projects. • Establish and maintain project governance frameworks, delivery methodologies, and reporting standards. • Ensure projects are delivered on time, within scope, budget, and quality expectations. • Lead the development and review of project plans, transition roadmaps, RAID logs, governance documentation, and executive Steering Committee reporting. • Act as the senior escalation point and trusted advisor for strategic clients. • Build and maintain strong relationships with customers, partners, and key stakeholders. • Lead executive business reviews, governance meetings, and customer status updates. • Drive continuous improvement initiatives across the Special Projects function. • Develop scalable delivery processes, project frameworks, and best practices to enhance client outcomes and operational efficiency. • Collaborate with Sales, Marketing, Operations, and Product leadership to support strategic growth initiatives.

• Lead strategic client onboarding, implementation, consulting, and transformation programs across HSP's global service offerings. • Accountable for successful project delivery, customer satisfaction, team leadership, and maintaining strong governance across a portfolio of complex multi-country engagements. • Provide executive oversight for a portfolio of high-impact client consulting, onboarding, transition, and transformation projects. • Establish and maintain project governance frameworks, delivery methodologies, and reporting standards. • Ensure projects are delivered on time, within scope, budget, and quality expectations. • Lead the development and review of project plans, transition roadmaps, RAID logs, governance documentation, and executive Steering Committee reporting. • Serve as the senior escalation point and trusted advisor for strategic clients. • Build and maintain strong relationships with customers, partners, and key stakeholders. • Ensure seamless transition of projects into Business-as-Usual (BAU) operational teams. • Drive continuous improvement initiatives across the Special Projects function. • Develop scalable delivery processes, project frameworks, and best practices to enhance client outcomes and operational efficiency. • Collaborate with Sales, Marketing, Operations, and Product leadership to support strategic growth initiatives. • Lead, coach, and develop project managers and consultants within the Special Projects organization. • Oversee the onboarding and implementation of global client engagements across Payroll, Accounting, Legal Entity Management, HR, Tax, and related service lines. • Support strategic initiatives and special assignments as required.

• Act as the primary point of contact for clients, ensuring timely and accurate delivery of legal entity management services. • Maintain accurate records of client information and ensure all documentation is up to date and complete. • Monitor and manage legal compliance requirements for clients, including annual filings and other regulatory requirements. • Coordinate with internal teams and external service providers to ensure timely delivery of services. • Develop and maintain relationships with clients to understand their needs and provide customized solutions. • Provide guidance to clients on legal entity management best practices. • Support the development and implementation of new services and processes to improve the client experience.

• Act as the primary point of contact for clients, ensuring timely and accurate delivery of legal entity management services. • Maintain accurate records of client information and ensure all documentation is up to date and complete. • Monitor and manage legal compliance requirements for clients, including annual filings and other regulatory requirements. • Coordinate with internal teams and external service providers to ensure timely delivery of services. • Develop and maintain relationships with clients to understand their needs and provide customized solutions. • Provide guidance to clients on legal entity management best practices. • Support the development and implementation of new services and processes to improve the client experience.

• Act as the primary point of contact for clients, ensuring timely and accurate delivery of legal entity management services. • Maintain accurate records of client information and ensure all documentation is up to date and complete. • Monitor and manage legal compliance requirements for clients, including annual filings and other regulatory requirements. • Coordinate with internal teams and external service providers to ensure timely delivery of services. • Develop and maintain relationships with clients to understand their needs and provide customized solutions. • Provide guidance to clients on legal entity management best practices. • Support the development and implementation of new services and processes to improve the client experience.

• Lead the annual budgeting process across all business units and global entities. • Develop and maintain monthly, quarterly, and annual forecasts. • Partner with business leaders to understand operational drivers and forecast future performance. • Monitor actual performance against budget and forecast, identifying key variances and trends. • Support long-range strategic planning and multi-year financial projections. • Provide financial analysis and recommendations to support strategic and operational decisions. • Analyze revenue, profitability, spending, utilization, headcount, pricing, and operational metrics. • Develop financial models to evaluate new business opportunities, investments, acquisitions, and strategic initiatives. • Identify financial risks and opportunities and recommend mitigation strategies. • Partner with senior leadership to drive financial accountability and performance management. • Prepare monthly and quarterly financial reporting packages for executive leadership. • Develop dashboards and key performance indicator (KPI) reporting. • Present financial results, trends, and recommendations to leadership teams. • Manage cross-functional financial initiatives from planning through execution. • Coordinate activities among Finance, Operations, HR, Sales, IT/Technology, and other departments. • Establish project timelines, milestones, and deliverables. • Drive process improvements and standardization across financial planning activities. • Support implementation and optimization of financial systems, reporting tools, and planning processes. • Improve financial reporting capabilities through automation and technology, including the implementation of cutting-edge AI solutions. • Maintain and enhance financial models, reporting tools, and forecasting methodologies. • Partner with Finance, Sales Operations and IT teams to improve data integrity and reporting efficiency. • Identify opportunities to streamline planning and reporting processes. • Enhance the company’s financial reporting capabilities, in collaboration with IT, systems, and other cross-functional teams, to integrate financial data from HSP’s accounting (Accounting Seed), CRM (Salesforce.com), and other systems, into an Enterprise Performance Management (“EPM”) system (for example, Planful, Workday Adaptive or OneStream) to help streamline and facilitate effective financial reporting.

Role Description This is a remote role. The role of Senior Global Service Associate (‘GSA’) forms the backbone of the HSP Group Customer service delivery experience. Acting as the primary contact point for our customers, the Senior Global Service Associate will perform and coordinate the delivery of accounting and tax compliance services. - Act as the primary point of contact for clients, ensuring timely and accurate delivery of accounting and tax services. - Monitor and manage accounting and tax compliance requirements for clients, including tax and statutory filings. - Provide guidance to clients on accounting and tax best practices. - Coordinate with internal teams and local service providers to ensure timely delivery of services. - Develop and maintain excellent relationships both with clients and local service providers/teams to understand their needs and provide customized solutions with a proactive approach. - Support the development and implementation of new services and processes to improve the client experience. - Maintain accurate records of client information and ensure all documentation is up to date and complete by leveraging systems including but not limited to Salesforce, SharePoint, FreshDesk, Microsoft Teams, and any other related software systems. - Create service tickets and sense check data provided by customers and/or local service providers/teams. Monitor the status of assigned tasks and tickets, providing regular updates where required. - Respond to customer ad hoc queries, ensuring appropriate teams are involved in the event of either escalations or opportunities for service add-ons. - Build and maintain region and/or service line specific knowledge base. - Additional duties as assigned. Qualifications - 5 years minimum experience with Accounting and Tax in a customer facing service delivery capacity. - Certified Public Accountant (CPA) a plus. - Experience with IFRS and US GAAP. - Experience with market accounting systems such as Netsuite, Xero, SAGE Intacct, QuickBooks, or others. - General understanding of the differences and complexities of Bookkeeping, Accounts Payable & Receivable Processes, Management Reporting, Consolidation services, and the like across multiple jurisdictions. Requirements - Strong customer facing skills. - Excellent communication skills, both written and verbal. - Excellent analytical and problem-solving skills. - Project management and/or onboarding experience. - Proficiency in Microsoft suite – Word, Excel, PowerPoint, Visio. - Dependable, consistent performer with a positive attitude and an ability to listen and work collaboratively across an organisation. - Self-motivated, detail oriented and driven with the ability to meet deadlines. - Ability to adapt to an evolving environment. - Works well with a team environment and be a proactive contributor to the overall success of the team. - Ability to manage multiple business relationships effectively and harmoniously. Company Description HSP Group is the premier provider of global expansion services, helping companies simplify the complex challenges of operating internationally. We deliver a seamless experience across legal entity setup, global HR, payroll, compliance, tax, and advisory, enabling our clients to scale faster, stay compliant, and reduce risk in every market they enter. With scale-up organizations and innovative technology firms expanding at unprecedented speed, HSP is uniquely positioned to become their trusted global partner.

• Evaluate, implement, and guide the effective use of AI tools within the software development lifecycle. • Establish best practices for AI development, coding assistance, coding agents, AI testing, documentation, debugging, and engineering workflow optimization. • Train engineers to become "architects of intent" rather than just writers of code—focusing on providing clear, high-level, context-rich goals, constraints, and validation criteria for AI agents to execute. • Institutionalize a culture of validation, requiring human engineers to thoroughly review, test, and understand AI-generated code to reduce risk of production issues. • Deploy multi-agent workflows using dedicated agent teams (e.g., separate agents for planning, coding, and testing) operating in parallel to automate end-to-end tasks like PR generation, refactoring, or legacy modernization. • Integrate agents directly into error monitoring systems and bug reporting (Jira) to automatically ingest stack traces, locate the root cause across the codebase, and generate a verified PR with a corresponding regression test prior to engineering triaging the ticket. • Prioritize refactoring for high modularity, deterministic testing, and explicit documentation to ensure agents can navigate, understand, and safely modify code, treating codebase health as the foundation for AI capability. • Mentor members of the Engineering team, supporting their growth, accountability, and day-to-day effectiveness using AI tools. • Partner closely with Product Management, CX leaders, and other stakeholders to translate business needs into high-quality technical solutions. • Ensure AI development meets a high bar for software quality, security, scalability, and reliability. • Design scalable AI/ML pipelines using LLMs, RAG, and agentic frameworks and integrate AI APIs into customer-facing applications and workflows. • Develop reusable accelerators, templates, and reference architectures to be leveraged by the broader engineering team.