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Jobs for Humanity

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IT Helpdesk Technician

IT SupportIT SupportFull TimeRemoteJuniorTeam 11-50Since 2020H1B No SponsorCompany SiteLinkedIn

Location

Colombia

Posted

34 days ago

Salary

0

Seniority

Junior

Bachelor Degree1 yr expEnglish

Job Description

IT Helpdesk Technician

Jobs for Humanity

• Manage user mailboxes, distribution lists, and shared mailboxes in 365 Administration. • Implement and manage MFA for users to enhance security. • Manage provision access for all company applications, ensuring users have the appropriate permissions. • Coordinate the onboarding process, ensuring all IT requirements are set up for new hires. • Configure and prepare new and existing PCs for deployment, ensuring all software meets company standards. • Install, update, and troubleshoot software applications as needed. • Triage incoming helpdesk tickets and assign them based on priority and expertise needed. • Resolve Level 1 to Level 2 support tickets, escalating as needed.

Job Requirements

  • Bachelor’s degree in Information Technology, Computer Science, or a related field.
  • 1–3 years of experience in IT support or helpdesk roles.
  • Familiarity with Microsoft 365 administration, including Exchange, MFA, and user provisioning.
  • Working knowledge of IT hardware, Windows OS, and common enterprise software.

Benefits

  • Opportunities to learn and develop every day through a wide range of programs.
  • Internal digital platforms that promote self-learning.
  • Development programs according to Leadership skills.
  • Specialized training according to the role.
  • Learning experiences with internal and external providers.
  • Recognition programs for seniority, behavior, leadership, moments of life, among others.
  • Financial wellness programs that will help you reach your goals in all stages of life.
  • A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
  • Benefits for families including WellnessLine, thousands of Agreements and Discounts, Scholarship programs for children, Aid Plans for different moments of life, among others.

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