• Serve as the first point of contact for all IT-related inquiries via phone, email, and ticketing system • Create, update, and manage support tickets in our IT service management system • Troubleshoot and resolve basic hardware, software, and network issues • Perform basic account management tasks including password resets, account unlocks, and permission modifications in Microsoft 365 • Assist users with Microsoft Office 365 applications (Outlook, Teams, Word, Excel, PowerPoint, etc.) • Guide users through basic troubleshooting steps for hardware and software issues • Document solutions thoroughly for knowledge base development • Escalate complex issues to Level 2

Title: Sr. Lead, Enterprise Architecture Location: United States, Baltimore, Maryland Requisition ID: 165825 Remote, Full Time Job Description: Values & Innovation At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate. Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we're here, and fueling everything we do. Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better. If you are a current Under Armour teammate, apply to this position on the Internal Career Site Here. Purpose of Role The Under Armour Enterprise Architecture team is responsible for ensuring alignment between architectural roadmaps, business strategies, and supporting enterprise transformation activities. The team is currently seeking a Sr Lead Enterprise Architect with a specialization in Security and Infrastructure. This role helps ensure the application portfolio aligns with business needs, enterprise standards and industry best practices. The architect produces detailed documentation for applications, projects, processes, governance, patterns, principles and integrations. This role also partners closely with technical leaders, solution architects and stakeholders to ensure alignment, integrate new technologies, rationalize redundant applications, produce architecture roadmaps, provide insight into industry trends and drive innovation. The ideal candidate has extensive experience as a lead engineer or solutions architect in the Cyber Security and Infrastructure spaces (operations, compute & storage, networking and cloud infrastructure) as well as experience operating within TOGAF or similar Enterprise Architecture framework. Your Impact - Design scalable, secure, and high-performance solutions aligned with business goals - Develop technical architecture, data flows and diagrams for new initiatives, current state and target system architectures - Develop and socializes multi-horizon roadmaps and capability maps aligned to business strategy, value streams and funding cycles - Guide and educate on architecture strategy, integration standards, and industry trends across a varied composable commerce ecosystem - Communicate complex technical concepts to non-technical stakeholders - Mentor lead engineers and solution architects in modern architecture practices, composable design, and documentation quality - Translate business requirements into technical specifications - Build prototypes for new initiatives and evolving business needs - Assist in discovery and RFx processes - Support audit and compliance activities - Produce clear, auditable artifacts and lead architecture reviews - Contribute to cybersecurity, privacy and AI governance workflows - streamline intake, clarify decision criteria and reduce cycle time - Stay current with industry trends and hands on development Qualifications - 14 years of relevant experience OR Bachelor's degree+10 years of relevant experience OR Master's degree+8 years of relevant experience - Domain Expertise: Proven expertise architecting enterprise infrastructure solutions across production operations, compute and storage, networking, and cloud infrastructure. Deep understanding of reliability, scalability, observability, resiliency, disaster recovery, and secure operating patterns across on-prem, SaaS, and hybrid environments. Experience with cloud platforms, core infrastructure services, network architecture, automation, and governance practices that enable stable, highly available, and supportable enterprise systems. - Technical Proficiency: Skilled in performance engineering, observability, secure system design (zero-trust, privacy), relational databases, Git, command line, and modeling tools. - Strategic Influence: Effective at aligning cross-functional stakeholders, driving consensus in matrixed environments, and connecting architecture decisions to business outcomes and value realization. - Global Systems Leadership: Experience launching and supporting highly available, mission-critical systems worldwide; familiar with RFx processes and enterprise-grade resiliency patterns. - Communication & Storytelling: Exceptional ability to translate complex technical topics for non-technical audiences through clear writing and executive-level storytelling. Can assess and understand technology's business impacts and optimize the user journey for a seamless experience. Workplace Location - Location: Candidates must reside within a commutable distance to our corporate headquarters in Baltimore, Maryland, as periodic on-site attendance may be required - Travel: Possible travel to regional offices, conferences, and trainings - Sponsorship Eligibility: UA does not offer sponsorship of job applicants for employment-based work authorization for this position at this time. Relocation - No relocation provided Base Compensation $155,000.00-$200,000.00 USD Most new hires fall within this range and have the opportunity to earn more over time. Initial placement within the salary range, however, is based on an individual's relevant knowledge, skills and experience for the position. UA is committed to helping our teammates succeed and advance in their careers. Base salary is only one component of our competitive Total Rewards package. Benefits & Perks - Paid "UA Give Back" Volunteer Days: Work alongside your team to support initiatives in your local community - Under Armour Merchandise Discounts - Competitive 401(k) plan matching - Maternity and Parental Leave for eligible and FMLA-eligible teammates - Health & fitness benefits, discounts and resources- We offer teammates across the country programs to promote physical activity and overall well-being

• Day-to-day helpdesk administration • Identity and Access Management • Endpoint security and compliance • SaaS administration • Internal tooling and automation development • Light DevOps support

Role Description This is a full-time position, based on an India Standard time zone (approx. GMT+5:30) supporting our IT environment and global workforce. The role is fully remote with normal working hours of Monday to Friday, 9am - 6pm; out-of-hours on-call may also be required. The purpose of this role is to deliver smooth IT operations at Crimson, ensuring we have: - Fit-for-purpose systems - Sensible policies - Prompt support As one of our IT Technicians, you will be the first line of defence for our staff and customers, helping make sure that we can keep changing the world, student by student. You will: - Attend to global support requests that arise during your work-day - Troubleshoot problems and actively identify ways to make our IT environment more streamlined and efficient - Engage in project work and sometimes after-hours work - Manage and configure IT systems - Oversee IT project management & implementation - Onboard and deprovision accounts for systems such as Slack, Google Workspace, Zoom, and Salesforce - Provide front-line troubleshooting and support for all systems and any hardware issues - Monitor our Service Desk solution and Slack channels for IT support requests - Proactively find solutions to common problems and create guides and documentation Qualifications - Diagnostic mindset - Customer service focus - 2+ Years managing Google Workspace, Office 365 or similar cloud-hosted productivity suites - Great English written and verbal communication skills - Ability to pass a police background check as you may be working with students Benefits - Huge professional growth opportunities - “like drinking from a firehose” - Great culture - diverse, fast-paced and self-initiated - Small and close-knit team - Career progression opportunities