Role Description A global advisory and consulting organization is seeking a senior-level Business Operations consulting lead to support complex sourcing and operational transformation engagements. This role focuses heavily on business process outsourcing strategy, operational improvement initiatives, and large-scale sourcing advisory work across finance, procurement, shared services, and related business functions. The Principal Consultant will lead client engagements from strategy through execution, working closely with executive stakeholders to: - Assess current operations - Develop recommendations - Manage delivery - Drive successful outcomes This person will also play a role in identifying additional client opportunities and supporting broader business development efforts. This is a contract opportunity with potential for future full-time consideration. Additional Details: - Remote position with approximately 25–50% travel - Candidates must currently reside in Canada - Independent contractors are welcome - No third-party vendors or agencies please Qualifications - 5–15 years of experience across business operations consulting, outsourcing advisory, shared services, finance/accounting operations, procurement, or related transformation environments - Strong understanding of sourcing models, outsourcing agreements, service delivery structures, and operational optimization - Experience working within or alongside large consulting firms, advisory organizations, or outsourcing providers is highly valued - Ability to lead executive-level conversations and translate complex operational issues into practical business recommendations - Strong financial acumen, including budgeting, process cost analysis, and business case development - Experience managing complex consulting engagements and cross-functional delivery teams - Knowledge of sourcing contracts, SLAs, vendor management, and proposal development - Strong presentation and communication skills with executive audiences - PMP certification and prior consulting delivery leadership experience are considered strong pluses Requirements - Lead large, complex consulting engagements focused on business operations, sourcing strategy, and operational transformation - Advise clients on shared services, global business services (GBS/GCC), outsourcing models, and hybrid delivery structures - Help clients evaluate and optimize service delivery, operational efficiency, and vendor relationships - Build and manage detailed financial models, budgets, business cases, and operational analyses - Support RFP development, statement of work creation, SLA definition, and sourcing contract negotiations - Evaluate outsourcing provider proposals and guide clients toward the best-fit solutions - Develop sourcing and negotiation strategies that align with client objectives - Partner directly with senior client executives and service provider leadership teams - Manage project scope, timelines, staffing, risk, reporting, and overall delivery quality - Contribute to sales pursuits, intellectual property development, and internal consulting initiatives - Bring practical understanding of AI and Agentic AI applications within business process environments Education - Bachelor's degree required - MBA or advanced degree preferred

• Lead and manage a team of Delivery Operations Analysts, including hiring, performance management, development, and daily coaching. • Own team KPIs including on-time go-live rates, time-to-resolution, implementation cycle times, and client satisfaction scores. • Build and maintain operational cadence — weekly standups, sprint reviews, stakeholder reporting, and escalation management. • Identify bottlenecks and process gaps across the delivery lifecycle and implement scalable fixes. • Serve as the escalation point for high-priority or at-risk client accounts. • Serve as the operational lead for onboarding newly acquired companies into the organization's systems, processes, and culture. • Design and execute integration playbooks covering tools, workflows, reporting structures, and team harmonization. • Partner with cross-functional teams (Finance, IT, HR, Legal, Business Units) to manage change across acquired entities. • Lead stakeholder workshops and training sessions to align acquired teams to current operating standards. • Track integration milestones, risks, and dependencies — reporting progress to senior leadership throughout the transition. • Build and maintain governance frameworks for project delivery, including SOPs, templates, RACI models, and escalation protocols. • Apply professional services and business consulting project lifecycle to standardize delivery methodology across the team and client base. • Drive continuous improvement initiatives around people and processes. • Develop and maintain a centralized project management infrastructure to ensure delivery visibility across all active accounts. • Oversee team usage of JIRA, Salesforce, and Microsoft Dynamics 365 (D365) — ensuring data accuracy, process compliance, and cross-system consistency. • Build and maintain operational dashboards and reporting frameworks using Power BI or equivalent tools. • Define and enforce data governance practices across delivery tools to eliminate duplication and ensure real-time accuracy.

• Enable commercial strategy execution across Precision AQ through data, insights, and operational rigor • Own sales forecasting and pipeline governance, ensuring high levels of accuracy, quality, and forward‑looking visibility • Develop and evolve executive‑level dashboards and reporting that clearly communicate performance trends, risks, and opportunities • Drive commercial initiatives (e.g., Go-to-Market motion scale, pipeline hygiene composite score baseline) and insights forward, shaping leadership discussions and decision‑making • Partner with Business Group and Practice Area leaders to support go‑to‑market planning, account planning, performance tracking, and operational alignment • Lead continuous improvement of sales processes, operating rhythms, and productivity • Evaluate, select, and implement sales operations enabling technologies, including Salesforce enhancements, plugins, automation tools, and GenAI capabilities • Serve as the commercial business owner for Salesforce, ensuring strong data governance, usability, and adoption • Identify blockers to growth and mobilize cross‑functional solutions to improve commercial effectiveness

• Enable commercial strategy execution across Precision AQ through data, insights, and operational rigor • Own sales forecasting and pipeline governance, ensuring high levels of accuracy, quality, and forward‑looking visibility • Develop and evolve executive‑level dashboards and reporting that clearly communicate performance trends, risks, and opportunities • Drive commercial initiatives (e.g., Go-to-Market motion scale, pipeline hygiene composite score baseline) and insights forward, shaping leadership discussions and decision‑making • Partner with Business Group and Practice Area leaders to support go‑to‑market planning, account planning, performance tracking, and operational alignment • Lead continuous improvement of sales processes, operating rhythms, and productivity • Evaluate, select, and implement sales operations enabling technologies, including Salesforce enhancements, plugins, automation tools, and GenAI capabilities • Serve as the commercial business owner for Salesforce, ensuring strong data governance, usability, and adoption • Identify blockers to growth and mobilize cross‑functional solutions to improve commercial effectiveness