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The perfect design for every bathroom
Delivery Operations Manager
Location
Canada
Posted
25 days ago
Salary
$75K - $100K / year
Seniority
Senior
Job Description
Delivery Operations Manager
Arbi Arredobagno
• Lead and manage a team of Delivery Operations Analysts, including hiring, performance management, development, and daily coaching. • Own team KPIs including on-time go-live rates, time-to-resolution, implementation cycle times, and client satisfaction scores. • Build and maintain operational cadence — weekly standups, sprint reviews, stakeholder reporting, and escalation management. • Identify bottlenecks and process gaps across the delivery lifecycle and implement scalable fixes. • Serve as the escalation point for high-priority or at-risk client accounts. • Serve as the operational lead for onboarding newly acquired companies into the organization's systems, processes, and culture. • Design and execute integration playbooks covering tools, workflows, reporting structures, and team harmonization. • Partner with cross-functional teams (Finance, IT, HR, Legal, Business Units) to manage change across acquired entities. • Lead stakeholder workshops and training sessions to align acquired teams to current operating standards. • Track integration milestones, risks, and dependencies — reporting progress to senior leadership throughout the transition. • Build and maintain governance frameworks for project delivery, including SOPs, templates, RACI models, and escalation protocols. • Apply professional services and business consulting project lifecycle to standardize delivery methodology across the team and client base. • Drive continuous improvement initiatives around people and processes. • Develop and maintain a centralized project management infrastructure to ensure delivery visibility across all active accounts. • Oversee team usage of JIRA, Salesforce, and Microsoft Dynamics 365 (D365) — ensuring data accuracy, process compliance, and cross-system consistency. • Build and maintain operational dashboards and reporting frameworks using Power BI or equivalent tools. • Define and enforce data governance practices across delivery tools to eliminate duplication and ensure real-time accuracy.
Job Requirements
- 5+ years of experience in delivery operations, professional services, or implementation management — with at least 2 years in a people management role – Nice to have
- Demonstrated experience managing and mentoring a team of analysts or operations specialists.
- Hands-on experience supporting M&A onboarding, company integration, or large-scale organizational change management.
- Strong process improvement background with the ability to document, analyze, and redesign operational workflows.
- Active hands-on experience with JIRA (ops workflow management, not just ticketing), Salesforce, and Microsoft Dynamics 365.
- Proficiency in data reporting tools such as Power BI or equivalent.
- Excellent English communication skills — written and verbal — with the ability to present to VP-level and above.
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