eClinical Solutions

Role Description You will make an impact: - As the Project Manager, you will be responsible for managing scope, facilitating the delivery of quality products and services, and fostering relationships with eCS teams, clients, and partners. - Project Managers partner with functional subject matter experts and project stakeholders to align expectations, disseminate project information, and create project plans for high quality Biometrics Services consultation and delivery to our clients within their clinical trials. - Successful Project Managers will be individuals who are open to continuous learning, adapt easily to different individual and team dynamics, and are meticulous in documentation. - Project Managers are expected to be familiar with Clinical Trial industry standards, eCS services offerings, products, and processes, and project management techniques and best practices. Accelerate your skills and career within a fast-growing company while impacting the future of healthcare. Your day to day: - Project Management - Delivery Management: Facilitate project planning, execution, and delivery of contracted scope in assigned projects. - Timeline creation and management. - Project Meetings and Documentation. - Communication - Align expectations and messaging across internal and external project stakeholders. - Ensure identification and engagement of appropriate stakeholders. - Socialization of scope, current activity status, and decisions. - Scope and Financial Management - Track delivery against contracted scope, initiate change management activities as needed, monitor and maintain project financials, Invoicing. - Escalation, Risk, and Reporting responsibilities. - Partner with internal and external management and teams to identify project goals, needs, gaps, and solutions for success. - Client and Account Support - Management/Leadership Insight: Collate and report on requested project metrics, client feedback, and input to Organizational Process Assets. - Audit, sales, and other ad hoc client engagement requests as needed. - Team and Business Support - Adherence to industry and organization requirements (SOPs, GCP, Mandatory Training, Timesheets, System Usage, etc). - Support Operational Key Results and Business Unit Objectives and KPIs through participation and adherence to initiatives and directives. Qualifications - Bachelor’s degree or equivalent work experience preferred. - 2+ years of project management experience preferred. - Professional Services delivery experience, including scope and financial management. - Clinical Trial Industry, EDC/Database implementation, Data Management, and/or Biostatistical and Programming Services knowledge preferred. - Interest in PMP Certification. Requirements - Exceptional multitasking, time management, and prioritization skills. - Written and verbal communication skills to successfully engage and build relationships with stakeholders of all levels. - Drive and self-sufficiency to adapt to a growing organization, continuous improvement initiatives, and enable success with a one team mentality. - Ability to learn new processes, technologies, and concepts. - Commitment to utilizing operational standards, PMI methodologies and best practices with a focus on process efficiencies and revenue growth opportunities. Technical Skills - Proficient with Microsoft Suite applications, Project Management and Financial Software, and File Management Systems. - Some knowledge of ICH/GCP guidelines, 21 CFR Part 11, clinical trial methodology and domains, CRO partnerships, and secure data management standards is highly desired. Benefits - Accelerate your skills and career within a fast-growing company while impacting the future of healthcare. - eClinical is a winner of the 2025 Top Workplaces USA Award for Remote Work! - Numerous Top Workplaces Culture Excellence Awards celebrating our exceptional company vision, values, and work-life balance. Pay Range US Pay Ranges: $80,000 — $100,000 USD

Senior Database Engineer eClinical Solutions is transforming clinical development with elluminate®, our Clinical Data Cloud, helping life sciences organizations unify, analyze, and unlock the value of their data faster than ever before. By combining a modern cloud platform with expert data services, we empower smarter decisions across the clinical trial lifecycle—accelerating innovation that ultimately improves patient outcomes. Our engineering teams build enterprise-grade, revenue-generating products at the intersection of cloud, data, analytics, and emerging AI technologies. If you’re excited about building sophisticated software that makes a real-world impact in healthcare, this is the place to do it. You will make an impact: As a Senior Database Engineer, you will be a key member of the elluminate product development team. You will ensure that the data layer of our next-generation cloud platform is optimized for performance, scalability, and security. You will be responsible for managing and maintaining our SQL Server databases, supporting data integrations, and working closely with software engineers to develop and maintain robust and efficient data architectures.  Your day to day: - Manage, maintain, and optimize SQL Server databases, ensuring performance, availability, and security - Manage, maintain, and optimize Databricks databases, ensuring performance, availability, and security - Manage, maintain, and optimize document databases, ensuring performance, availability, and security - Collaborate with the Software Engineering team to design and implement database structures and queries that meet the needs of our applications - Review and analyze query code to identify and resolve performance issues, ensuring efficient database operations - Monitor and tune database systems for optimal performance and reliability - Conduct database migrations, upgrades, backups, and recovery processes as needed - Assist the development team in troubleshooting and optimizing queries, stored procedures, and performance bottlenecks - Contribute to database design and data modeling to support application features and data integrity - Ensure database systems comply with security standards, particularly in highly regulated environments like life sciences - Provide technical support for existing elluminate product releases, diagnosing and resolving database-related issues - Assist in developing and documenting database management best practices - Support software developers in integrating C# and Entity Framework solutions with SQL Server databases (nice to have) - Implement backup and recovery strategies to protect data and ensure business continuity - Conduct regular database health checks, performance tuning, and maintenance tasks to optimize system performance - Stay updated with the latest database technologies and trends, recommending improvements to enhance database performance and security - Document database processes, procedures, and architecture to ensure knowledge transfer and continuity - Other duties as assigned Take the first step towards your dream career. Here is what we are looking for in this role. Education & Experience - Bachelor’s degree in computer science, Information Systems, or a related field, or equivalent work experience preferred - 5+ years of experience in SQL Server database administration, including performance tuning, backups, restores, and replication preferred Professional Skills - Excellent problem-solving skills and attention to detail - Strong communication and collaboration skills, particularly in cross-functional teams - Experience with cloud databases and data architecture in distributed/ha environments is a plus - Excellent knowledge of English Technical Skills - Strong knowledge of database management principles, relational data models, and T-SQL for creating complex queries and stored procedures - Experience with database design, implementation, and optimization - Knowledge of C# and Entity Framework is a nice-to-have, providing additional value for collaboration with development teams - Familiarity with database security best practices, particularly for sensitive data in clinical trials and life sciences - Proficient in writing and optimizing complex SQL queries and stored procedures - Ability to identify performance issues and implement effective solutions for SQL Server, Databricks, and document database performance tuning. - Ability to work with architecture team to chose the best technology for the problem. Accelerate your skills and career within a fast-growing company while impacting the future of healthcare. We have shared our story, now we look forward to learning yours! eClinical is a winner of the 2025 Top Workplaces USA Award for Remote Work! We have also received numerous Top Workplaces Culture Excellence Awards celebrating our exceptional company vision, values, and work-life balance. See all the details here: https://topworkplaces.com/company/eclinical-solutions/ eClinical Solutions is a people first organization. Our inclusive culture values the contribution that diversity brings to our business. We celebrate individual experiences that connect us and that inspire innovation in our community. Our team seeks out opportunities to learn, grow and continuously improve. Bring your authentic self, you are welcome here! We are proud to be an equal opportunity employer that values diversity. Our management team is committed to the principle that employment decisions are based on qualifications, merit, culture fit and business need. #LI-AB1 Pay Range US Pay Ranges $132,000—$165,000 USD

• Actively works with product and engineering to design and build breakthrough AI-powered and agentic capabilities for our clients using LLMs, agentic workflows, and modern DL/ML techniques • Design, prototype, develop, and test LLM-powered applications, agentic workflows, and predictive models using Python and modern AI frameworks to power critical product capabilities • Work with both structured and unstructured clinical trial data, including patient reports, trial documentation, and free text notes • Ideate, design, prototype, and develop solutions such as multi-agent workflows, RAG-based applications, document intelligence and summarization pipelines, and intelligent process automation • Design, prototype, and develop solutions using modern AI frameworks and libraries such as LangChain, LangGraph, LlamaIndex, PyTorch, Hugging Face Transformers, and scikit-learn • Champion AI-driven development practices across the team — using AI coding assistants and agentic dev tools to accelerate prototyping, code generation, testing, and review • Build and maintain LLM, agentic, and ML pipelines, including prompt engineering, orchestration logic, and evaluation harnesses • Apply relevant evaluation frameworks, guardrails, and statistical measures for performance, quality, and error analysis of AI systems • Drive the entire workflow of multiple AI engineering projects • Enhance the experience and efficiency of our elluminate software platform users • Work with our Engineering team to integrate AI capabilities into our elluminate software platform • Work with the MLOps/AIOps team to deploy LLM, agentic, and ML systems in production and to track performance, cost, and quality • Consult with and assist our software development and biometrics teams to consume the results of these AI systems • Ensure data quality throughout all stages of acquisition and processing • Serve as Subject Matter Expert in Generative AI, agentic systems, and applied Machine Learning • Keep up to date with the latest research and tooling in LLMs, agentic AI, and ML • Educate other team members in modern AI techniques and best practices • Publish and present work and contribute to company’s intellectual property

• Manage the overall relationship and expectations of their assigned clients • Leverage relationship with existing clients to obtain additional business and references for other services by providing high client satisfaction • Oversight of project management activities for all phases of the project lifecycle, which may include planning, tracking and completion of project deliverables • Provide consultant services for clients to determine scope of training needs and provide direction in determining the best solutions based on the client's business needs • Analyze and design training and documentation solutions in the context of the appropriate job roles, responsibilities, business process and procedures for eClinical and clients • Develop training solutions using authorware tools like Captivate or Articulate • Deliver training through instructor-led, virtual classrooms, and e-learning formats • Ensure compliance with eClinical and industry quality standards, guidelines and procedures • Develop personal training expertise to support the goals of eClinical • Other duties as assigned

• Independently lead and drive elluminate® implementation projects throughout the project lifecycle by consistently using PMI-compliant and eCS-required methodologies, standards and best practices • Successfully manage multiple software implementation projects simultaneously, ensuring that proper documentation is developed and maintained, that project risks are mitigated with a collaborative team approach and that client satisfaction remains at the forefront of all efforts • Collaborate with internal and external subject matter experts to deliver seamless elluminate integration, rapid system adoption and end-user utilization, and the highest quality of professional services to our client • Other duties as assigned

• Support customer transition activities from implementation or managed services into a more self-sufficient operating model • Assist in assessing customer readiness across people, process, governance, and technology • Contribute to transition plans and customer success milestones • Guide customer teams on elluminate usage, workflows, and operational best practices • Deliver customer enablement sessions and knowledge transfer activities • Advise customers on operational processes and responsibilities related to elluminate ownership and usage • Support governance processes for data ingestion, quality, access, and analytics consumption • Assist in the development of SOPs, playbooks, and internal documentation aligned to elluminate workflows • Help align elluminate capabilities with customer business objectives and clinical data strategies • Engage effectively with different user persons (clinical data managers, medical monitors, clinical scientists, and study teams) to drive workflow adoption and operational alignment. • Develop strong expertise in elluminate functionality, configuration options, and recommended usage patterns • Translate platform capabilities into practical business processes and user guidance • Collaborate with Product, Customer Success, and Professional Services teams to share customer feedback and adoption insights • Identify opportunities for customers to expand or deepen use of elluminate capabilities • Define KPIs and success metrics to measure customer maturity and independence • Proactively mitigate adoption risks and identify gaps in customer capability or understanding • Support renewal and expansion conversations through demonstrated value realization • Work closely with Implementation, Managed Services, Customer Success, and Support teams to ensure smooth handoffs • Contribute to the development of standardized transition frameworks, templates, and enablement materials • Other duties as assigned.

• Provide day-to-day leadership, operational oversight, and strategic direction for Clinical Data Management teams delivering end-to-end data management services across global programs and studies. • Ensure high-quality, timely, and cost-effective delivery of clinical data management services that meet customer expectations, contractual commitments, and organizational objectives. • Drive operational excellence through effective planning, resource management, risk management, financial oversight, and performance monitoring. • Establish, monitor, and report on key operational metrics related to quality, productivity, utilization, customer satisfaction, delivery predictability, revenue, and margin performance. • Proactively identify, escalate, and resolve operational, quality, and delivery risks that may impact customer outcomes or business performance. • Build, develop, mentor, and retain high-performing Clinical Data Management professionals through effective coaching, performance management, and career development. • Foster a culture of accountability, collaboration, innovation, continuous improvement, and customer focus across the Clinical Data Management organization. • Lead workforce planning, resource forecasting, succession planning, and organizational capability development to support current and future business needs. • Ensure Clinical Data Management activities are conducted in compliance with SOPs, ICH/GCP guidelines, regulatory requirements, and applicable quality standards while maintaining inspection readiness. • Partner with customers, internal stakeholders, and cross-functional teams to ensure successful execution of programs and delivery of exceptional customer outcomes. • Develop and maintain strong customer relationships through consultative partnership, delivery excellence, transparency, and responsiveness. • Serve as a senior escalation point for customer concerns and ensure timely resolution of issues impacting delivery, quality, or customer satisfaction. • Lead the modernization of Clinical Data Management operations through the adoption and operationalization of AI/ML-enabled data review, advanced analytics, automation, and Risk-Based Quality/Data Management (RBQM/RBDM) methodologies. • Lead initiatives that modernize clinical data review processes and transition teams from traditional review approaches to scalable, intelligent, and human-in-the-loop workflows. • Partner with Clinical Data Management leadership, Product, Technology, and other stakeholders to execute strategies that evolve data management capabilities and operating models. • Champion adoption of the elluminate platform and related technologies, ensuring capabilities are effectively embedded into operational workflows and deliver measurable value to customers and the organization. • Identify opportunities to improve efficiency, scalability, data quality, and speed of insight through innovative technologies, process improvements, and data-driven approaches. • Serve as a Clinical Data Management subject matter expert, contributing to strategic initiatives, customer engagements, innovation efforts, and the advancement of modern data management practices. • Support business development activities through proposal support, customer presentations, strategic consulting, and participation in sponsor engagements. • Provide regular updates to Clinical Data Management leadership regarding operational performance, organizational health, risks, opportunities, and key transformation initiatives.

• Design, develop, test, and deploy scalable, secure, and highly interactive web applications • Own and evolve core platform modules, from concept through release and support • Influence application and system architecture with a focus on performance, reliability, security, and maintainability • Lead by example through clean, well-tested code, thoughtful design reviews, and pragmatic technical decisions • Collaborate closely with Product Management, QA, and other engineers throughout the SDLC • Provide technical mentorship and guidance to other engineers on the team • Diagnose and resolve complex production issues across distributed systems • Ensure solutions meet eClinical Solutions quality standards and applicable industry regulations • Contribute to technical documentation including design specs, acceptance criteria, and release notes.

• Manage, maintain, and optimize SQL Server databases, ensuring performance, availability, and security • Manage, maintain, and optimize Databricks databases, ensuring performance, availability, and security • Manage, maintain, and optimize document databases, ensuring performance, availability, and security • Collaborate with the Software Engineering team to design and implement database structures and queries that meet the needs of our applications • Review and analyze query code to identify and resolve performance issues, ensuring efficient database operations • Monitor and tune database systems for optimal performance and reliability • Conduct database migrations, upgrades, backups, and recovery processes as needed • Assist the development team in troubleshooting and optimizing queries, stored procedures, and performance bottlenecks • Contribute to database design and data modeling to support application features and data integrity • Ensure database systems comply with security standards, particularly in highly regulated environments like life sciences • Provide technical support for existing elluminate product releases, diagnosing and resolving database-related issues • Assist in developing and documenting database management best practices • Support software developers in integrating C# and Entity Framework solutions with SQL Server databases (nice to have) • Implement backup and recovery strategies to protect data and ensure business continuity • Conduct regular database health checks, performance tuning, and maintenance tasks to optimize system performance • Stay updated with the latest database technologies and trends, recommending improvements to enhance database performance and security • Document database processes, procedures, and architecture to ensure knowledge transfer and continuity • Other duties as assigned

• Take ownership for the design, implementation, and support of AI-enabled products • Design, prototype, develop, and field predictive models and analytical approaches • Dive into data to discover hidden patterns and conduct error/deviation analysis • Ensure data quality throughout all stages of acquisition and processing • Visualize, analyze, and build predictive models with the data • Consult with and assist internal and external stakeholders to consume the results of AI-enabled models