Role Description As a Creative Operations Senior Manager, you’ll serve as a strategic project management lead for brand-driven creative programs and high-impact special initiatives. You’ll own projects end to end—driving clarity, accountability, and execution in a fast-paced, high-volume environment. This role requires strong cross-functional leadership, the ability to navigate diverse working styles, and a passion for continuous improvement. - Resource management including resource allocation based on upcoming work - Work directly with various teams to understand project requests, gather requirements, define objectives, deliverables, and delivery dates, plan resources, and develop a clear and actionable project plan - Set expectations with internal and external teams and handle prioritization for work that comes through the creative team - Lead and monitor changes in scope, prioritization, schedules, and costs across complex multimedia projects - Facilitate project-related team meetings (i.e. kick-offs, status, internal/client reviews, etc.), communicating action steps ensuring all team members have up-to-date reports and project milestones - Deep dive into project requirements gaining understanding of needs for projects that may at times be ambiguous - Continually work to optimize process and workflow - Understand when (and why) to raise issues, facilitate meetings, and ensure the team receives clear direction for next steps - Develop project scopes, budgets, and timelines involving all relevant team members - Establish positive relationships with internal teams and various partners while leading multiple work-streams with competing priorities Qualifications - 7+ years of experience leading complex, multi-stage creative or marketing projects within design, advertising, or brand teams - Shown ability to lead senior partners, set clear expectations, and prioritize competing workstreams in high-velocity environments - Strong project management expertise, including scope definition, resourcing, budgeting, timelines, and change management - Deep understanding of creative workflows across digital, video, web, social, and mobile, with a proven grasp of creative standards - Highly analytical and meticulous, with the ability to use data, metrics, and tools (e.g., project management software, Excel) to drive decisions, improve processes, and scale operations Requirements - Agency experience (preferred) Benefits - Competitive pay - Generous time off - Parental leave - Healthcare - Retirement savings program - Remote work options - Paid holidays - Paid Wellness days - Employee stock purchase plan - Discretionary cash bonus scheme that pays 10% of base salary based on individual and company performance Company Description GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. - We prioritize integrating diversity, equity, inclusion, and belonging principles into the core of how we work every day. - We embrace our diverse culture and offer a range of Employee Resource Groups. - GoDaddy is proud to be an equal opportunity employer.

• Own and continuously improve the operational framework for BeyondTrust's partner program, including program tiers, rules of engagement, incentive structures, and deal registration processes. • Serve as the primary operational liaison between the Partner/Channel organization and Revenue Operations, ensuring alignment on strategy, data, and tooling. • Partner with the VP of Field Operations to build and maintain a scalable partner operations function capable of supporting growth across regions and partner segments. • Build and maintain dashboards and reporting cadences that provide visibility into partner pipeline, bookings, deal registration activity, and attainment against targets. • Define and track KPIs for partner performance, including sourced and influenced revenue, partner-attached deal rates, time-to-close, and partner health scores. • Deliver actionable insights to field leadership and executive stakeholders to support QBRs, board reporting, and planning cycles. • Work with GTM Systems to lead the administration and optimization of partner-facing platforms (e.g., PRM, CRM, deal registration portals) in coordination with Sales Operations and IT. • Identify and close operational gaps that create friction in the partner journey, from onboarding to co-selling to renewal and expansion. • Drive process standardization and documentation across the partner lifecycle.

Role Description We are seeking an experienced and results-driven Workforce Management (WFM) Supervisor to lead intraday and workforce planning operations within a fast-paced contact center environment. The ideal candidate will possess strong analytical abilities, excellent communication skills, and advanced Excel knowledge to support operational performance, staffing optimization, and business objectives. This role is responsible for supervising WFM functions, driving efficiency, and partnering closely with operations leadership. - Supervise daily Workforce Management operations, including real-time monitoring, scheduling, and staffing optimization. - Lead and support a team of RTAs, schedulers, and/or workforce analysts. - Monitor service levels, staffing performance, adherence, occupancy, and forecast accuracy. - Analyze trends and provide recommendations to improve operational efficiency and resource utilization. - Develop and maintain reports, dashboards, and performance metrics using Excel and WFM tools. - Communicate staffing risks, operational impacts, and action plans to leadership teams. - Collaborate with Operations, Training, and HR to support hiring plans, attrition management, and staffing strategies. - Ensure schedules align with business needs while balancing employee experience and operational goals. - Conduct coaching, performance management, and development sessions with team members. - Identify process improvement opportunities and implement best practices within WFM operations. Qualifications - 2+ years of Workforce Management experience in a contact center environment. - Previous leadership or supervisory experience preferred. - Advanced Microsoft Excel skills, including formulas, pivot tables, charts, and reporting analysis. - Strong verbal and written communication skills. - Excellent analytical, organizational, and problem-solving abilities. - Ability to manage multiple priorities in a fast-paced environment. - Experience with workforce management systems and reporting tools preferred. - High attention to detail and ability to make data-driven decisions. Requirements - Experience with forecasting, scheduling, and real-time management. - Strong stakeholder management and cross-functional collaboration skills. - Ability to present operational insights and recommendations to leadership. - Proactive mindset with strong decision-making abilities.

• Own customer-facing communications across the full customer lifecycle, from onboarding through ongoing payment operations. • Manage KYB and KYC document collection, application tracking. Follow up proactively on stalled or incomplete applications. • Communicate approval notifications and provide post-approval guidance on account setup, testing, and settlement expectations. • Own first-line resolution for payment inquiries: transaction status, failed payouts, delayed settlements, deposit matching, account configuration, and wallet setup. • Provide accurate settlement time estimates and rail-specific guidance • Serve as primary backup for liquidity operations. Process manual cross-border transactions independently. • Own ticket hygiene across all customer channels: tagging, categorization, status updates, SLA tracking, and closure workflows. • Participate in daily queue monitoring. Proactively identify and claim tickets without waiting to be tagged. Flag tickets approaching SLA thresholds. • Help maintain the customer support knowledge base and onboarding FAQ. Document new edge cases and resolution patterns weekly. • Track and report operational metrics: open tickets, response times, SLA compliance, ticket volume by channel, and personal escalation rate. • Escalate selectively: compliance policy questions, complex entity structures, complex liquidity operations, provider-level disputes, and issues requiring banking partner coordination.