Role Description Quest Software is seeking a Senior Specialist, Global HR Operations to support and evolve our global HR Operations model. This role is based in the United States and operates with a global mindset, partnering across the Americas, EMEA, and APJ. This is a highly collaborative, hands-on role focused on operational excellence, process consistency, and scalable HR service delivery. We are looking for someone who can operate beyond regional boundaries, bringing a thoughtful and enterprise-wide approach to HR Operations. You will partner closely with HR Business Partners, HRIS, Payroll, Legal, and global HR Operations colleagues to support employee lifecycle processes, improve operational consistency, and help drive more integrated ways of working across regions. This role is ideal for a strong HR Operations professional who enjoys solving operational challenges, improving processes, and influencing positive change within a global environment. Responsibilities What You’ll Do - Global HR Operations & Service Delivery - Support HR Operations processes across the employee lifecycle, including onboarding, offboarding, job changes, leaves of absence, organizational changes, and compliance activities. - Deliver high-quality operational support while ensuring accuracy, consistency, and a strong employee experience. - Serve as a key point of contact for complex employee and manager inquiries requiring thoughtful resolution and operational judgment. - Partner across regions to promote globally aligned approaches and reduce siloed or inconsistent ways of working. - Process Improvement & Operational Excellence - Identify process gaps, inefficiencies, and opportunities for standardization across HR Operations workflows. - Help drive scalable and sustainable operational practices that improve consistency and service delivery globally. - Support process documentation, knowledge management, and operational governance efforts. - Contribute to automation and workflow improvement initiatives in partnership with HRIS and other cross-functional teams. - Systems, Data & Compliance - Partner with HRIS, Payroll, and IT teams to support data integrity and effective system workflows. - Support audits, reporting, and compliance activities with a strong attention to detail and operational accuracy. - Assist in maintaining operational controls and ensuring employee data is processed consistently and compliantly. - Cross-Functional Collaboration - Partner closely with HR Business Partners and global HR Operations colleagues to support business priorities and operational alignment. - Collaborate with Finance, Legal, Payroll, and Talent teams to support accurate and compliant employee administration. - Participate in global projects and initiatives that support the continued evolution of the HR Operations function. - Continuous Improvement - Identify process gaps and inefficiencies, and work with leadership to implement improvements. - Promote a “one HR Operations team” mindset, helping to reduce siloed approaches and increase global consistency. - Contribute to scaling the HR Operations model as the organization grows. Qualifications - 5+ years of progressive experience in HR Operations, HR Shared Services, or related HR operational roles. - Strong understanding of employee lifecycle operations and HR process administration. - Experience working in a global environment with cross-regional collaboration. - Demonstrated ability to influence and build alignment without direct authority. - Strong operational and process-oriented mindset with attention to detail and consistency. - Comfortable navigating ambiguity and balancing regional needs with global standards. - Strong communication, organization, and stakeholder management skills. - Experience with HR systems such as Dayforce preferred. Benefits - Competitive pay, annual bonuses, and top-performer recognition. - Comprehensive health, family, and retirement benefits. - Flexible work options, generous PTO, and wellness programs. - Professional growth through learning platforms, mentorship, and leadership programs. - Inclusive teams that reflect the world we serve, supported by Employee Resource Groups and our Equality & Inclusion Council.

Role Description As a PACE Pharmacy Technician, you will be assisting patients in receiving needed medications to help manage rare and/or chronic diseases. You’ll be empowered to engage patients, insurance companies, and multiple departments to process orders and ensure timely shipment of medications. This role is very detail oriented, and you’ll spend the majority of your day working on our computer system. Here’s a little more on how you’ll make a difference: - Accurately enter prescriptions into our system. - Ensure that the medication prescription is accurately entered for evaluation under insurance coverage and correct dispensing. - Interact directly with healthcare providers, researching issues with pharmacists and doctors’ offices. - Provide guidance to patients about medication coverage. - Juggle multiple tasks without sacrificing attention to detail. Qualifications - High School Diploma, or GED required. - Minimum of six months related experience. - Valid Pharmacy Technician license/certification/registration as required by state laws. - Pharmacy Technician Certification preferred. - Microsoft Office proficiency and data entry skills. - RxHome experience a plus. - Basic math skills (addition/subtraction/multiplication). - Strong attention to detail, accuracy and quality. - Excellent verbal and written communication skills. Requirements - Work Schedule: Monday through Friday working 2 days Morning shift (7 AM to 4 PM CT or 8 AM to 5 PM CT) AND 3 days working evening shift (10 AM to 7 PM CT) OR 5 days week working 10 AM to 7 PM CT. - If working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. Benefits - Health coverage effective day 1 (including medical, dental, vision). - Holiday, PTO and OT pay. - 401K with company match. - Tuition reimbursement. - Fun, friendly and unique culture – bring your whole self to work every day! - Growth and advancement potential.

• Architect the HR Service Delivery Experience. You will take ownership of escalated queries from Tier 1 & 2 through ServiceNow, acting as a high-level problem solver. • Manage the end-to-end documentation for the employee lifecycle, including drafting Promotion Letters, Contract Annexes, and managing critical platform access for the workforce. • Drive the Global Talent & Performance Engine. You will partner effectively with COEs to lead the execution of annual cycles, including Goal Setting, Performance Evaluations, and Mid-Year Reviews. • Turn data into action by leading the IM Listening (Climate Survey) action planning to improve organizational health. • Lead Regional Compliance and Training Standards. You will ensure the North American workforce remains compliant by overseeing Mandatory Training deployments and providing expert coaching on HR policies, laws, and government regulations.

• Serves as a primary liaison between the People Team and Business Unit managers to ensure alignment and delivery of high quality, consistent HR practices. • Promotes positive employee relations by facilitating conflict resolution, investigating misconduct, and recommending remedies aligned with Conservancy policies, SOPs, competencies, and values. • Provides strategic consultation on organizational structure, job creation or elimination, and operational efficiencies, while ensuring managers understand employment laws, regulations, divisional/regional best practices and internal policies. • Participates in strategic planning and goal setting to align HR priorities with business objectives. • Coaches managers and staff on setting objectives, delivering meaningful and timely feedback, and fostering a culture of continuous development and high performance. • Advises on managing performance issues, including terminations, with attention to business impact and legal risk and in collaboration with HR legal and senior HR staff. • Assists managers in developing job descriptions and provides salary guidance. • Conducts annual equity analysis and ensures equitable promotion and compensation decisions. • Builds out compensation practices that are equitable, fiscally sound, and aligned with organizational policies. • Collaborates with Learning and Development to assess training needs, builds hiring manager capabilities, delivers HR-related training, and supports HR team members / liaisons in managing administrative HR functions. • Contributes to enterprise-wide initiatives such as compensation structures, culture and engagement programs, talent acquisition strategies, and staff development. • Leads or participates in cross-functional project teams to support organizational priorities. • Supervises, coaches and empowers a team of HR Generalists dedicated to providing exceptional service and support.