MEM

Role Description Are you a strategic underwriting leader who thrives on developing talent and shaping portfolio performance? MEM Insurance is seeking an experienced Underwriting Manager to lead and elevate our underwriting team. In this role, you will guide the team toward an appetite-led, portfolio-driven approach to decision-making—ensuring that every underwriting decision supports profitable growth and long-term success. You will serve as the critical bridge between leadership strategy and day-to-day execution, translating organizational direction into clear, actionable guidance for your team. This is a highly visible leadership opportunity for someone who enjoys building underwriting excellence, engaging with market and portfolio data, and helping others grow their judgment and confidence. Essential Duties and Responsibilities - Underwriting Leadership and Strategy - Translate MEM’s underwriting appetite and strategic direction into clear guidance that drives consistent, portfolio-aligned decision-making. - Lead the team to think beyond individual transactions, ensuring underwriting decisions reflect broader portfolio outcomes. - Monitor book-of-business composition, identifying trends, concentrations, and opportunities for proactive strategic adjustments. - Contribute to underwriting strategy discussions using insights from market conditions, loss trends, and portfolio performance. - Coach underwriters to strengthen judgment and decision-making aligned to performance and profitability goals. - Operational Leadership - Oversee daily underwriting operations to ensure alignment with department objectives and broader business goals. - Manage risk selection, pricing, and reinsurance decisions within authority to maintain quality and profitability. - Balance workload across the team to deliver strong service levels and consistent results. - Partner with underwriting leadership to ensure consistent execution of best practices across the organization. - Underwriting Quality and Governance - Ensure underwriting decisions align with company guidelines, authority levels, and compliance expectations. - Analyze historical loss data and financial trends to inform risk selection and portfolio strategy. - Support the development and evolution of underwriting guidelines based on market and business needs. - Lead quality assurance efforts by reviewing underwriting work, identifying improvement opportunities, and driving corrective actions. - Maintain strong documentation standards and audit readiness. - People Leadership and Talent Development - Develop underwriting judgment within the team, empowering individuals to make confident, independent decisions. - Create tailored development plans that support growth at every stage of an underwriter’s career. - Lead meaningful performance conversations focused on decision quality, consistency, and alignment with strategy. - Identify hiring, promotion, and role alignment opportunities that strengthen overall team capability. - Cross-Functional Collaboration - Build strong relationships with agency partners and Sales Executives to grow in-appetite business. - Collaborate across departments—including Safety, Claims, Finance, and Sales—to drive aligned outcomes. - Lead coordination on complex accounts through account reviews and cross-functional engagement. - Represent underwriting with professionalism and clarity to internal and external stakeholders. - Analytical and Strategic Contribution - Provide insights and recommendations on profitability, premium planning, and portfolio performance. - Support strategic initiatives that enhance underwriting operations and competitiveness. - Contribute to improvements in underwriting tools, systems, and processes. Qualifications - Bachelor’s degree in Business Administration, Insurance, Finance, or related field (or equivalent experience). - CPCU or AU designation preferred. - Valid driver’s license required. - 6+ years of underwriting experience, with property and casualty experience preferred. - Demonstrated ability to lead, develop, and motivate a team. - Strong communication skills with the ability to translate complex concepts into clear direction. Benefits - Health Plans: Medical, Dental, and Vision, including fertility benefits, fully paid preventative care, and adult orthodontia. - Employer-Paid Life and Disability Benefits: Life Insurance (3x base salary), AD&D, Short and Long-term Disability. - Wellness and Recognition Program: Employer-paid incentives for employees and spouses. - Flexible Spending Account and Dependent Care options. - Health Savings Account: Generous employer contribution. - Time Away from Work: Generous PTO, 11 Holidays + 4 Early Releases, 16 Hours Volunteer Time Off, 20 Days Paid Parental Leave, Marriage, Bereavement, and Jury Duty leave. - Employee Assistance Programs. - 401k Retirement Plan: Employer match and profit sharing. - Adoption Assistance and Tuition Assistance.

Role Description Are you detail-oriented and passionate about accuracy? MEM Insurance is seeking a Premium Audit Consultant I to join our team. In this role, you will conduct virtual premium audits to verify policyholders’ business records, payroll information, and risk classifications. You’ll analyze financial documents, apply NCCI guidelines, and produce clear, detailed audit worksheets. Beyond auditing, you’ll educate policyholders on insurance principles and build strong relationships. This is an excellent opportunity to grow your expertise through training, collaboration, and staying current on industry updates. Essential Duties and Responsibilities - Perform Virtual Premium Audits: - Examine policyholders’ business records thoroughly and on time. - Determine proper risk classification, premium basis, and scope of operations to ensure accurate premium adjustments. - Prepare Detailed Audit Worksheets: - Collect financial documentation and use audit software to create clear, comprehensive worksheets that reconcile payroll and tax reports. - Research and Apply Guidelines: - Utilize NCCI manuals, internal policies, and external resources to ensure correct classifications and compliance with rules. - Identify and Communicate Changes: - Document unusual exposures or changes impacting premiums and refer items to Underwriting for clarification. - Manage Audit Workflow: - Independently schedule appointments, follow up, and maintain progress reports to track audit status. - Consult with Policyholders: - Explain audit results and basic insurance principles, fostering understanding and trust. - Build Relationships: - Respond promptly and professionally to internal and external stakeholders, resolving issues effectively. - Professional Development: - Stay informed on state determinations, NCCI updates, and participate in corporate training and peer collaboration. Qualifications - Bachelor’s degree in Accounting, Finance, Business Administration, or related field (or equivalent experience). - Valid driver’s license required. - 1–2 years in premium auditing, accounting, or related insurance functions. Benefits - Health Plans: - Medical, Dental, and Vision - Includes fertility benefits, fully paid preventative care, and adult orthodontia. - Employer-Paid Life and Disability Benefits: - Life Insurance (3x base salary), AD&D, Short and Long-term Disability. - Wellness and Recognition Program: - Employer-paid incentives for employees and spouses. - Flexible Spending Account and Dependent Care options - Health Savings Account: - Generous employer contribution. - Time Away from Work: - Generous PTO, 11 Holidays + 4 Early Releases, 16 Hours Volunteer Time Off, 20 Days Paid Parental Leave, Marriage, Bereavement, and Jury Duty leave. - Employee Assistance Programs - 401k Retirement Plan: - Employer match and profit sharing. - Adoption Assistance and Tuition Assistance

Role Description Are you early in your actuarial career and excited to turn data into meaningful business insights? MEM Insurance is seeking an Actuarial Analyst to join our growing Finance team. In this role, you will support pricing, reserving, and analytical initiatives that directly influence business decisions. Working closely with the Actuarial Director and cross-functional partners, you’ll contribute to impactful analyses, develop your technical expertise, and build a strong foundation in workers’ compensation and property-casualty insurance. This is an excellent opportunity to grow your actuarial career in a collaborative, supportive environment where learning and curiosity are encouraged every day. Essential Duties and Responsibilities: - Actuarial & Pricing Support - Support quarterly reserve analyses, including preparing and validating data and analyzing claims trends such as frequency, severity, and loss development. - Assist with pricing activities, including data preparation for rate indications and class ratemaking. - Support rate implementation, testing, and rate filings, including analysis of NCCI loss cost filings. - Partner with Claims, Underwriting, and Compliance teams to gather inputs and support actuarial deliverables. - Data Analysis & Model Execution - Extract, clean, and validate data from multiple sources to support actuarial analysis. - Perform foundational statistical analyses and summarize results for actuarial review. - Maintain and update actuarial tools, models, and recurring reports. - Identify data inconsistencies or unusual trends and escalate appropriately. - Business Support & Insight Development - Respond to internal requests for data and analysis from cross-functional partners. - Assist in developing reports, dashboards, and tools that support underwriting and operational decisions. - Identify emerging patterns and trends in data and contribute to insight development. - Build foundational knowledge of insurance products, risk drivers, and business operations. - Communication & Collaboration - Prepare clear summaries, reports, and basic visualizations of analytical results. - Communicate findings in a structured and easy-to-understand way. - Collaborate with team members and stakeholders to support deliverables and timelines. - Incorporate feedback to continuously improve work quality and effectiveness. - Professional Development & Standards - Ensure work is accurate, well-documented, and aligned with actuarial and regulatory standards. - Progress toward actuarial credentials through exam completion. - Develop technical knowledge in actuarial methods, data analysis, and modeling. - Participate in training and development opportunities to build capability. Qualifications - Bachelor’s degree in Business Administration, Mathematics, Statistics, Insurance, Finance, Economics, or a related field required. - Progress toward actuarial credentials (minimum of 2 actuarial exams completed). - Workers’ compensation experience preferred. - No licenses required. Benefits - Health Plans: Medical, Dental, and Vision - Includes fertility benefits, fully paid preventative care, and adult orthodontia. - Annual Performance Based Bonus - Employer-Paid Life and Disability Benefits: Life Insurance (3x base salary), AD&D, Short and Long-term Disability. - Wellness and Recognition Program: Employer-paid incentives for employees and spouses. - Flexible Spending Account and Dependent Care options - Health Savings Account: Generous employer contribution. - Time Away from Work: Generous PTO, 11 Holidays + 4 Early Releases, 16 Hours Volunteer Time Off, 20 Days Paid Parental Leave, Marriage, Bereavement, and Jury Duty leave. - Employee Assistance Programs - 401k Retirement Plan: Employer match and profit sharing. - Adoption Assistance and Tuition Assistance

Role Description The Compliance Manager plays a critical role in safeguarding the organization’s adherence to regulatory requirements and industry standards by overseeing regulatory monitoring, managing rate and form filings, audit preparation, and compliance readiness. This role involves actively identifying compliance needs, coordinating and delivering necessary training, and ensuring that all employees understand relevant regulations. As part of Risk Management and Corporate Governance, the Compliance Manager assesses and mitigates potential risks, ensuring alignment with internal policies and legal standards. This role requires a proactive, detail-oriented approach to continuously improve compliance processes, reduce risk, and support the organization’s commitment to ethical and compliant operations. Qualifications - A bachelor’s degree in business administration, finance or a related field is preferred. Advance degree a plus. - An Institutes or AICP designation preferred (ARM, ARC, ACP, CCP). - 5+ years of professional experience in insurance operations and compliance/risk management. - 3+ years of experience researching state insurance laws, regulations and state license requirements and facilitating state insurance department filings. Requirements - Serve as administrator for MEM’s Code of Conduct hotline. - Maintain MEM’s web portal page and investigator data with third party vendor and ensure reports of concern are received and investigated. - Oversee submissions of all state regulatory filings by coordinating and submitting all, annual rate, rule and form filings, business entity filings with the Secretary of State, NAIC license/expansion filings, biographical affidavits for directors and officers, and corporate governance annual disclosures. - Prepare or facilitate responses to regulator inquiries and objections to filings. - Draft and edit policy forms, endorsements, notices and related correspondence for regulatory filing and approval. - Monitor and communicate status of filings to internal business partners. - Collaborate with internal departments to develop, implement, and maintain regulatory compliance policies and procedures. - Lead the Compliance Committee and ensure the Committee regularly updates and maintains compliance with the Compliance Calendar. - Ensure legal and regulatory changes are monitored and any business impacts are understood. - Provide compliance research and support to MEM for various regulatory jurisdictions as required. - Respond to or coordinate responses to regulatory inquiries as required, such as complaints and market conduct inquiries. - Maintain required logs and documentation. - Maintain relationships with associations or industry groups to stay abreast of regulatory requirements and industry compliance trends. - Conduct regular compliance audits and risk assessments to identify potential regulatory issues. - Resolve issues arising from audits and refer serious or contentious issues to the Director of Legal and Compliance. - Work with IT in the development of compliance training and education for MEM employees related to data security. - Participate as a member of the Business Continuity Team actively contributing in matters related to Records and Information Management. - Maintain an active role in the corporate governance model throughout the year. - Serve as member of the Business Continuity and Corporate Data Security Incident Response Team. - Conduct risk assessments to evaluate product, compliance, or operational risks. - Coordinate an annual data security breach exercise with relevant stakeholders to drive readiness. - Serve on the Emerging Risks Team to identify and mitigate new and emerging risks. Benefits - Health Plans: Medical, Dental, and Vision, including fertility benefits, fully paid preventative care, and adult orthodontia. - Annual Performance Based Bonus. - Employer-Paid Life and Disability Benefits: Life Insurance (3x base salary), AD&D, Short and Long-term Disability. - Wellness and Recognition Program: Employer-paid incentives for employees and spouses. - Flexible Spending Account and Dependent Care options. - Health Savings Account: Generous employer contribution. - Generous PTO, 11 Holidays + 4 Early Releases, 16 Hours Volunteer Time Off, 20 Days Paid Parental Leave, Marriage, Bereavement, and Jury Duty leave. - Employee Assistance Programs. - 401k Retirement Plan: Employer match and profit sharing. - Adoption Assistance and Tuition Assistance.

Role Description Are you a relationship‑driven sales professional who thrives on building partnerships and driving profitable growth? MEM Insurance is seeking a Senior Sales Executive in the Kansas City Metro to join our Sales team and play a key role in expanding our agency footprint and strengthening our most strategic agency relationships. In this revenue‑generating role, you will focus on outbound sales activity, agency development, and multi‑state growth initiatives. You will serve as a trusted partner to agencies, underwriters, and internal teams—guiding opportunities from initial engagement through binding and long‑term retention. This role is ideal for an experienced insurance professional who enjoys autonomy, collaboration, and making a measurable impact. At MEM, we believe strong relationships—both external and internal—are the foundation of sustainable success. If you are passionate about growing business the right way while representing a company that values its people as much as its customers, we’d love to meet you. - Drive profitable growth through outbound calls, in‑person agency visits, and strategic relationship management with assigned agency partners. - Develop, manage, and execute agency business plans aligned with annual corporate objectives, including submission flow, premium growth, and retention. - Build and maintain strong relationships with agency partners, policyholders, and internal stakeholders to support long‑term success. - Partner closely with underwriting to evaluate, price, and bind new business, while supporting agencies through the submission process. - Serve as the primary liaison between agency partners and MEM teams, ensuring clear communication and timely resolution of questions or concerns. - Lead agency onboarding, training, performance reviews, and annual planning conversations to maximize mutual growth opportunities. - Develop and manage a pipeline of new agency relationships, including state expansion initiatives aligned with MEM’s strategic plans. - Collaborate with Underwriting, Claims, Loss Prevention, and Premium Consultation teams to deliver a seamless and differentiated customer experience. - Monitor marketplace trends, competitive offerings, and pricing dynamics, sharing insights to support rate making and market strategy. - Utilize Salesforce and agency management tools to track agency activity, opportunities, and performance metrics. - Represent MEM at industry events, promotional activities, and agent association meetings. - Ensure all activities are performed in alignment with MEM’s policies, procedures, and commitment to safety and service excellence. Qualifications - Bachelor’s degree required, or an equivalent combination of education and experience. - Insurance designations such as INS, CIC, CPCU, or similar coursework are highly desirable, but not required. - Valid driver’s license required. - 10+ years of experience in the insurance industry with a focus on underwriting and/or sales. Benefits - Health Plans: Medical, Dental, and Vision including fertility benefits, fully paid preventative care, and adult orthodontia. - Annual Performance Based Bonus. - Employer-Paid Life and Disability Benefits: Life Insurance (3x base salary), AD&D, Short and Long-term Disability. - Wellness and Recognition Program: Employer-paid incentives for employees and spouses. - Flexible Spending Account and Dependent Care options. - Health Savings Account: Generous employer contribution. - Generous PTO, 11 Holidays + 4 Early Releases, 16 Hours Volunteer Time Off, 20 Days Paid Parental Leave, Marriage, Bereavement, and Jury Duty leave. - Employee Assistance Programs. - 401k Retirement Plan: Employer match and profit sharing. - Adoption Assistance and Tuition Assistance.

Role Description Are you a strategic, technically skilled underwriting professional who loves building high‑performing processes, mentoring others, and shaping the future of underwriting operations? MEM Insurance is seeking a collaborative and forward‑thinking Underwriting Technical Manager to join our team. In this role, you will blend deep underwriting subject‑matter expertise with operational leadership—designing and maintaining systems, ensuring compliance, optimizing workflows, and strengthening underwriting quality across the organization. You’ll lead critical initiatives, champion continuous improvement, and serve as a trusted partner to underwriting, IT, compliance, actuarial, and external stakeholders. If you’re energized by improving processes, building technical excellence, and supporting a culture of innovation and inclusivity, we’d love to meet you. Qualifications - Bachelor’s degree in Business Administration, Insurance, Finance, or a closely related field, or an equivalent combination of education and experience. - CPCU preferred. - 7+ years of Commercial Lines underwriting experience, including workers’ compensation, with increasing responsibility. - 1–2 years of leadership experience (formal or informal) preferred. Requirements - Lead MEM’s Underwriting Quality Assurance program, analyzing results to identify trends, risks, and training needs. - Develop and maintain QA methodologies, standards, and reporting that align with underwriting guidelines and compliance expectations. - Provide oversight and direction on quality trends and corrective actions that strengthen consistency and performance. - Lead development and delivery of underwriting training; serve as a technical expert and resource on complex issues. - Maintain underwriting guidelines, manuals, procedures, and authority statements. - Provide leadership to the Underwriting System Support Staff, ensuring efficient day‑to‑day operations. - Partner with IT to evaluate, plan, and implement system enhancements and issue resolutions that improve efficiency and eliminate redundant work. - Lead or support cross‑functional projects that advance process and technology improvements. - Identify emerging system or operational issues and collaborate with business partners to develop effective solutions. - Serve as a high‑level technical underwriting authority, evaluating and approving complex or high‑value accounts within assigned authority. - Administer and oversee NCCI and proprietary rules, rates, and forms for Workers Compensation. - Draft proprietary endorsements and coverage language; maintain manuals, policy forms, and statistical coding. - Analyze exposures, inspection reports, financials, and risk characteristics to determine coverage and pricing. - Review premium, loss, and performance trends to support profitable growth and participate in rate review analyses. - Monitor, evaluate, and communicate impacts of legislative or regulatory changes on underwriting practices. - Partner with Legal and Compliance to ensure regulatory alignment and timely adoption of new requirements. - Serve as the primary underwriting contact for fronted policies, coordinating annual file reviews, meetings, and follow‑up actions. - Track placement of facultative reinsurance and support related reviews and documentation. - Serve as backup for department business continuity and disaster recovery planning. - Assist in developing and executing strategic objectives with long‑term impact on underwriting performance. - Lead initiatives to streamline workflows, reduce administrative burdens, and improve underwriting agility. - Represent underwriting in enterprise initiatives, including rate reviews, state filing reviews, and cross‑functional process improvements. - Provide coaching and mentorship to underwriters and leaders on complex accounts and technical matters. - Identify development opportunities to elevate technical acumen across the underwriting department. - Create communication strategies that effectively share updates, changes, and outcomes with stakeholders. - Foster an innovative, inclusive culture that embraces diversity, collaboration, and continuous improvement. - Lead MEM’s responses to NCCI inspection reports. - Provide analytical and administrative support for ad hoc reviews, research, and operational analysis. - Lead special projects that enhance underwriting performance and operational excellence. Benefits - Health Plans: Medical, Dental, and Vision, including fertility benefits, fully paid preventative care, and adult orthodontia. - Annual Performance Based Bonus. - Employer-Paid Life and Disability Benefits: Life Insurance (3x base salary), AD&D, Short and Long-term Disability. - Wellness and Recognition Program: Employer-paid incentives for employees and spouses. - Flexible Spending Account and Dependent Care options. - Health Savings Account: Generous employer contribution. - Generous PTO, 11 Holidays + 4 Early Releases, 16 Hours Volunteer Time Off, 20 Days Paid Parental Leave, Marriage, Bereavement, and Jury Duty leave. - Employee Assistance Programs. - 401k Retirement Plan: Employer match and profit sharing. - Adoption Assistance and Tuition Assistance.

Role Description Are you an experienced workers’ compensation claims leader who loves developing talent and solving complex problems? MEM Insurance is looking for a Claims Manager to lead a team of seasoned claims professionals handling higher-complexity workers’ compensation claims. In this role, you’ll blend hands-on technical guidance with people leadership—coaching your team on complex coverage, litigation strategy and high‑exposure claims while fostering a culture of accountability, collaboration and continuous improvement. Reporting to the Claims Operations Manager, you will oversee day-to-day operations for a complex claims team, drive consistent, high‑quality outcomes, and champion process enhancements that improve the experience for our policyholders, injured workers and internal partners. If you’re energized by mentoring others, making strategic decisions and shaping how complex claims are managed, this is a great opportunity to make a meaningful impact on our organization and the customers we serve. Qualifications - Bachelor’s Degree preferred; a combination of education and relevant experience will be considered. - 10–15 years of progressive workers’ compensation claim experience, including handling higher‑complexity claims. - Minimum of 1 year of experience in a leadership role or in a capacity heavily involved in planning, managing and organizing resources. - Professional designations such as SCLA, CPCU and/or AIC are beneficial. - Valid driver’s license required. - Claim adjusting license beneficial, but not required. Requirements - Lead, coach and develop a high-performing team of experienced workers’ compensation claims professionals managing higher complexity claims, setting clear expectations and fostering a culture of learning, ownership and results. - Provide hands-on technical oversight for claims involving significant financial exposure, complex coverage issues, litigation and extended life cycles, guiding strategy and key claim decisions. - Conduct regular quality assurance and POA sessions on high‑exposure and complex claims, delivering targeted feedback to strengthen technical accuracy, reserve adequacy, settlement strategies and overall claim outcomes. - Monitor workloads and staffing levels to ensure balanced caseloads, effective workflow management and alignment with departmental objectives; recommend staffing or resource adjustments as needed. - Review and approve reserves, settlements and payments above adjuster authority, ensuring decisions comply with company standards, statutory regulations and overall claims strategy. - Use performance metrics and claim outcomes to evaluate team effectiveness, identify trends, and implement action plans that improve results, efficiency and consistency. - Enhance onboarding, training and ongoing development programs so new and existing team members quickly build and deepen advanced skills such as reserve analysis, litigation management, negotiation and complex claims resolution. - Drive continuous improvement and innovation by identifying opportunities to streamline workflows, leveraging technology and automation tools, and removing barriers that impact productivity and service. - Promote strong cross-functional collaboration with CompLegal, Risk Services and other internal partners to ensure a unified, proactive approach to claims strategy and execution. - Serve as a visible, trusted leader and liaison between senior leadership and the team, keeping employees informed of organizational goals, initiatives and process updates while aligning team efforts with MEM’s vision, mission and values. Benefits - Health Plans: Medical, Dental, and Vision including fertility benefits, fully paid preventative care, and adult orthodontia. - Employer-Paid Life and Disability Benefits: Life Insurance (3x base salary), AD&D, Short and Long-term Disability. - Wellness and Recognition Program: Employer-paid incentives for employees and spouses. - Flexible Spending Account and Dependent Care options. - Health Savings Account: Generous employer contribution. - Time Away from Work: Generous PTO, 11 Holidays + 4 Early Releases, 16 Hours Volunteer Time Off, 20 Days Paid Parental Leave, Marriage, Bereavement, and Jury Duty leave. - Employee Assistance Programs. - 401k Retirement Plan: Employer match and profit sharing. - Adoption Assistance and Tuition Assistance.

Role Description MEM Insurance is seeking an HR Intern to join our Human Resources team and gain hands-on experience in a collaborative, people-first environment. This internship offers meaningful exposure to HR operations, systems implementation, and employee support while contributing to initiatives that directly impact our employees and business. This role is ideal for someone eager to learn how Human Resources supports both employees and organizational success while working in a culture that values teamwork, accountability, and continuous improvement. Essential Duties and Responsibilities - Support the implementation of the Paylocity system by serving as a project coordinator, partnering closely with the Project Manager and HR team members to track tasks, timelines, and deliverables. - Provide administrative and coordination support for HR operations, ensuring accuracy, organization, and timely follow-through. - Serve as a front-line point of contact for employee and customer inquiries, delivering responsive and professional service. - Assist with the coordination and maintenance of employee certification programs. - Support employee recognition and rewards initiatives, including preparation and tracking of program updates. - Assist with management updates and internal communications, including WHAM publishing and related content support. - Collaborate with team members to support ongoing HR initiatives and special projects as assigned. Internship Experience and Development - Receive shared training and mentorship from experienced HR professionals, including direct support from team members. - Gain exposure to HR systems, employee programs, and real-world HR operations within an insurance organization. - Participate in a two-way performance review at the conclusion of the internship to reflect on accomplishments, learning outcomes, and overall experience. Qualifications - Pursuing education in Human Resources or a related field. Company Culture and Values At MEM Insurance, we are committed to our vision, mission, and values. We foster a culture of collaboration, integrity, and innovation. Our team is passionate about delivering exceptional service to our customers while supporting each other’s growth and success. We believe in accountability, continuous learning, and creating an environment where employees feel valued and empowered. Diversity Statement MEM Insurance is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We believe that varied perspectives drive innovation and strengthen our ability to serve our customers and communities. Notice Regarding Use of Artificial Intelligence MEM may use artificial intelligence (AI) tools to more efficiently facilitate and assist in decisions involving recruitment, hiring, promotion, renewal of employment, selection for training or apprenticeship, discharge, discipline, tenure, or the terms, privileges, or conditions of employment. Any such use of AI tools will comply with all applicable laws.

Role Description Are you a detail-oriented professional with a passion for helping others and navigating complex situations? MEM Insurance is seeking a Claims Representative to join our collaborative and mission-driven Claims team. In this role, you’ll manage a caseload of moderately complex workers’ compensation claims, ensuring quality care for injured workers while protecting the financial integrity of our policyholders. You’ll work closely with internal teams, policyholders, and external partners to investigate claims, develop return-to-work strategies, and negotiate fair settlements. If you thrive in a fast-paced environment and are committed to making a meaningful impact, we’d love to hear from you. - Investigate and manage moderately complex workers’ compensation claims, ensuring compliance with state laws and MEM guidelines. - Analyze statements and records to determine compensability and communicate findings to stakeholders. - Collaborate with Nurse Case Managers and external vendors to oversee medical case management, including lifetime care planning and permanent restrictions. - Develop tailored Return-to-Work (RTW) strategies in partnership with policyholders, ensuring accommodations align with medical restrictions. - Calculate and issue accurate disability benefits in accordance with statutory requirements. - Identify and investigate potential fraud or abuse in coordination with the Special Investigation Unit. - Establish and maintain appropriate claim reserves, adjusting as needed based on evolving claim circumstances. - Negotiate settlements within authority levels and collaborate with legal counsel on litigated claims. - Ensure Medicare compliance, including coordination of Medicare Set-Aside Trusts when applicable. - Maintain thorough documentation and data accuracy in all claim files and systems. - Provide timely updates on high-exposure or high-profile claims to management. - Collaborate cross-functionally with Underwriting, Premium Consultation, and Loss Prevention teams. - Deliver exceptional service to internal and external customers, including policyholders and producers. - Participate in workflow improvement initiatives and support onboarding of new team members. - Stay current with workers’ compensation laws and best practices through ongoing training and development. Qualifications - 2–4 years of claims handling experience, with a strong preference for workers’ compensation experience. - Associate in Claims (AIC) designation preferred. - Texas All-Lines Adjuster License preferred. Benefits - Health Plans: Medical, Dental, and Vision including fertility benefits, fully paid preventative care, and adult orthodontia. - Employer-Paid Life and Disability Benefits: Life Insurance (3x base salary), AD&D, Short and Long-term Disability. - Wellness and Recognition Program: Employer-paid incentives for employees and spouses. - Flexible Spending Account and Dependent Care options. - Health Savings Account: Generous employer contribution. - Time Away from Work: Generous PTO, 11 Holidays + 4 Early Releases, 16 Hours Volunteer Time Off, 20 Days Paid Parental Leave, Marriage, Bereavement, and Jury Duty leave. - Employee Assistance Programs. - 401k Retirement Plan: Employer match and profit sharing. - Adoption Assistance and Tuition Assistance.

Role Description Are you a relationship‑driven sales professional who thrives on building partnerships and driving profitable growth? MEM Insurance is seeking a Senior Sales Executive in the St. Louis Metro to join our Sales team and play a key role in expanding our agency footprint and strengthening our most strategic agency relationships. In this revenue‑generating role, you will focus on outbound sales activity, agency development, and multi‑state growth initiatives. You will serve as a trusted partner to agencies, underwriters, and internal teams—guiding opportunities from initial engagement through binding and long‑term retention. This role is ideal for an experienced insurance professional who enjoys autonomy, collaboration, and making a measurable impact. At MEM, we believe strong relationships—both external and internal—are the foundation of sustainable success. If you are passionate about growing business the right way while representing a company that values its people as much as its customers, we’d love to meet you. - Drive profitable growth through outbound calls, in‑person agency visits, and strategic relationship management with assigned agency partners. - Develop, manage, and execute agency business plans aligned with annual corporate objectives, including submission flow, premium growth, and retention. - Build and maintain strong relationships with agency partners, policyholders, and internal stakeholders to support long‑term success. - Partner closely with underwriting to evaluate, price, and bind new business, while supporting agencies through the submission process. - Serve as the primary liaison between agency partners and MEM teams, ensuring clear communication and timely resolution of questions or concerns. - Lead agency onboarding, training, performance reviews, and annual planning conversations to maximize mutual growth opportunities. - Develop and manage a pipeline of new agency relationships, including state expansion initiatives aligned with MEM’s strategic plans. - Collaborate with Underwriting, Claims, Loss Prevention, and Premium Consultation teams to deliver a seamless and differentiated customer experience. - Monitor marketplace trends, competitive offerings, and pricing dynamics, sharing insights to support rate making and market strategy. - Utilize Salesforce and agency management tools to track agency activity, opportunities, and performance metrics. - Represent MEM at industry events, promotional activities, and agent association meetings. - Ensure all activities are performed in alignment with MEM’s policies, procedures, and commitment to safety and service excellence. Qualifications - Bachelor’s degree required, or an equivalent combination of education and experience. - Insurance designations such as INS, CIC, CPCU, or similar coursework are highly desirable, but not required. - Valid driver’s license required. - 10+ years of experience in the insurance industry with a focus on underwriting and/or sales. Benefits - Health Plans: Medical, Dental, and Vision, including fertility benefits, fully paid preventative care, and adult orthodontia. - Annual Performance Based Bonus. - Employer-Paid Life and Disability Benefits: Life Insurance (3x base salary), AD&D, Short and Long-term Disability. - Wellness and Recognition Program: Employer-paid incentives for employees and spouses. - Flexible Spending Account and Dependent Care options. - Health Savings Account: Generous employer contribution. - Generous PTO, 11 Holidays + 4 Early Releases, 16 Hours Volunteer Time Off, 20 Days Paid Parental Leave, Marriage, Bereavement, and Jury Duty leave. - Employee Assistance Programs. - 401k Retirement Plan: Employer match and profit sharing. - Adoption Assistance and Tuition Assistance.