MEM

Role Description Are you a strategic, technically skilled underwriting professional who loves building high‑performing processes, mentoring others, and shaping the future of underwriting operations? MEM Insurance is seeking a collaborative and forward‑thinking Underwriting Technical Manager to join our team. In this role, you will blend deep underwriting subject‑matter expertise with operational leadership—designing and maintaining systems, ensuring compliance, optimizing workflows, and strengthening underwriting quality across the organization. You’ll lead critical initiatives, champion continuous improvement, and serve as a trusted partner to underwriting, IT, compliance, actuarial, and external stakeholders. If you’re energized by improving processes, building technical excellence, and supporting a culture of innovation and inclusivity, we’d love to meet you. Qualifications - Bachelor’s degree in Business Administration, Insurance, Finance, or a closely related field, or an equivalent combination of education and experience. - CPCU preferred. - 7+ years of Commercial Lines underwriting experience, including workers’ compensation, with increasing responsibility. - 1–2 years of leadership experience (formal or informal) preferred. Requirements - Lead MEM’s Underwriting Quality Assurance program, analyzing results to identify trends, risks, and training needs. - Develop and maintain QA methodologies, standards, and reporting that align with underwriting guidelines and compliance expectations. - Provide oversight and direction on quality trends and corrective actions that strengthen consistency and performance. - Lead development and delivery of underwriting training; serve as a technical expert and resource on complex issues. - Maintain underwriting guidelines, manuals, procedures, and authority statements. - Provide leadership to the Underwriting System Support Staff, ensuring efficient day‑to‑day operations. - Partner with IT to evaluate, plan, and implement system enhancements and issue resolutions that improve efficiency and eliminate redundant work. - Lead or support cross‑functional projects that advance process and technology improvements. - Identify emerging system or operational issues and collaborate with business partners to develop effective solutions. - Serve as a high‑level technical underwriting authority, evaluating and approving complex or high‑value accounts within assigned authority. - Administer and oversee NCCI and proprietary rules, rates, and forms for Workers Compensation. - Draft proprietary endorsements and coverage language; maintain manuals, policy forms, and statistical coding. - Analyze exposures, inspection reports, financials, and risk characteristics to determine coverage and pricing. - Review premium, loss, and performance trends to support profitable growth and participate in rate review analyses. - Monitor, evaluate, and communicate impacts of legislative or regulatory changes on underwriting practices. - Partner with Legal and Compliance to ensure regulatory alignment and timely adoption of new requirements. - Serve as the primary underwriting contact for fronted policies, coordinating annual file reviews, meetings, and follow‑up actions. - Track placement of facultative reinsurance and support related reviews and documentation. - Serve as backup for department business continuity and disaster recovery planning. - Assist in developing and executing strategic objectives with long‑term impact on underwriting performance. - Lead initiatives to streamline workflows, reduce administrative burdens, and improve underwriting agility. - Represent underwriting in enterprise initiatives, including rate reviews, state filing reviews, and cross‑functional process improvements. - Provide coaching and mentorship to underwriters and leaders on complex accounts and technical matters. - Identify development opportunities to elevate technical acumen across the underwriting department. - Create communication strategies that effectively share updates, changes, and outcomes with stakeholders. - Foster an innovative, inclusive culture that embraces diversity, collaboration, and continuous improvement. - Lead MEM’s responses to NCCI inspection reports. - Provide analytical and administrative support for ad hoc reviews, research, and operational analysis. - Lead special projects that enhance underwriting performance and operational excellence. Benefits - Health Plans: Medical, Dental, and Vision, including fertility benefits, fully paid preventative care, and adult orthodontia. - Annual Performance Based Bonus. - Employer-Paid Life and Disability Benefits: Life Insurance (3x base salary), AD&D, Short and Long-term Disability. - Wellness and Recognition Program: Employer-paid incentives for employees and spouses. - Flexible Spending Account and Dependent Care options. - Health Savings Account: Generous employer contribution. - Generous PTO, 11 Holidays + 4 Early Releases, 16 Hours Volunteer Time Off, 20 Days Paid Parental Leave, Marriage, Bereavement, and Jury Duty leave. - Employee Assistance Programs. - 401k Retirement Plan: Employer match and profit sharing. - Adoption Assistance and Tuition Assistance.

Role Description Are you an experienced workers’ compensation claims leader who loves developing talent and solving complex problems? MEM Insurance is looking for a Claims Manager to lead a team of seasoned claims professionals handling higher-complexity workers’ compensation claims. In this role, you’ll blend hands-on technical guidance with people leadership—coaching your team on complex coverage, litigation strategy and high‑exposure claims while fostering a culture of accountability, collaboration and continuous improvement. Reporting to the Claims Operations Manager, you will oversee day-to-day operations for a complex claims team, drive consistent, high‑quality outcomes, and champion process enhancements that improve the experience for our policyholders, injured workers and internal partners. If you’re energized by mentoring others, making strategic decisions and shaping how complex claims are managed, this is a great opportunity to make a meaningful impact on our organization and the customers we serve. Qualifications - Bachelor’s Degree preferred; a combination of education and relevant experience will be considered. - 10–15 years of progressive workers’ compensation claim experience, including handling higher‑complexity claims. - Minimum of 1 year of experience in a leadership role or in a capacity heavily involved in planning, managing and organizing resources. - Professional designations such as SCLA, CPCU and/or AIC are beneficial. - Valid driver’s license required. - Claim adjusting license beneficial, but not required. Requirements - Lead, coach and develop a high-performing team of experienced workers’ compensation claims professionals managing higher complexity claims, setting clear expectations and fostering a culture of learning, ownership and results. - Provide hands-on technical oversight for claims involving significant financial exposure, complex coverage issues, litigation and extended life cycles, guiding strategy and key claim decisions. - Conduct regular quality assurance and POA sessions on high‑exposure and complex claims, delivering targeted feedback to strengthen technical accuracy, reserve adequacy, settlement strategies and overall claim outcomes. - Monitor workloads and staffing levels to ensure balanced caseloads, effective workflow management and alignment with departmental objectives; recommend staffing or resource adjustments as needed. - Review and approve reserves, settlements and payments above adjuster authority, ensuring decisions comply with company standards, statutory regulations and overall claims strategy. - Use performance metrics and claim outcomes to evaluate team effectiveness, identify trends, and implement action plans that improve results, efficiency and consistency. - Enhance onboarding, training and ongoing development programs so new and existing team members quickly build and deepen advanced skills such as reserve analysis, litigation management, negotiation and complex claims resolution. - Drive continuous improvement and innovation by identifying opportunities to streamline workflows, leveraging technology and automation tools, and removing barriers that impact productivity and service. - Promote strong cross-functional collaboration with CompLegal, Risk Services and other internal partners to ensure a unified, proactive approach to claims strategy and execution. - Serve as a visible, trusted leader and liaison between senior leadership and the team, keeping employees informed of organizational goals, initiatives and process updates while aligning team efforts with MEM’s vision, mission and values. Benefits - Health Plans: Medical, Dental, and Vision including fertility benefits, fully paid preventative care, and adult orthodontia. - Employer-Paid Life and Disability Benefits: Life Insurance (3x base salary), AD&D, Short and Long-term Disability. - Wellness and Recognition Program: Employer-paid incentives for employees and spouses. - Flexible Spending Account and Dependent Care options. - Health Savings Account: Generous employer contribution. - Time Away from Work: Generous PTO, 11 Holidays + 4 Early Releases, 16 Hours Volunteer Time Off, 20 Days Paid Parental Leave, Marriage, Bereavement, and Jury Duty leave. - Employee Assistance Programs. - 401k Retirement Plan: Employer match and profit sharing. - Adoption Assistance and Tuition Assistance.

Role Description MEM Insurance is seeking an HR Intern to join our Human Resources team and gain hands-on experience in a collaborative, people-first environment. This internship offers meaningful exposure to HR operations, systems implementation, and employee support while contributing to initiatives that directly impact our employees and business. This role is ideal for someone eager to learn how Human Resources supports both employees and organizational success while working in a culture that values teamwork, accountability, and continuous improvement. Essential Duties and Responsibilities - Support the implementation of the Paylocity system by serving as a project coordinator, partnering closely with the Project Manager and HR team members to track tasks, timelines, and deliverables. - Provide administrative and coordination support for HR operations, ensuring accuracy, organization, and timely follow-through. - Serve as a front-line point of contact for employee and customer inquiries, delivering responsive and professional service. - Assist with the coordination and maintenance of employee certification programs. - Support employee recognition and rewards initiatives, including preparation and tracking of program updates. - Assist with management updates and internal communications, including WHAM publishing and related content support. - Collaborate with team members to support ongoing HR initiatives and special projects as assigned. Internship Experience and Development - Receive shared training and mentorship from experienced HR professionals, including direct support from team members. - Gain exposure to HR systems, employee programs, and real-world HR operations within an insurance organization. - Participate in a two-way performance review at the conclusion of the internship to reflect on accomplishments, learning outcomes, and overall experience. Qualifications - Pursuing education in Human Resources or a related field. Company Culture and Values At MEM Insurance, we are committed to our vision, mission, and values. We foster a culture of collaboration, integrity, and innovation. Our team is passionate about delivering exceptional service to our customers while supporting each other’s growth and success. We believe in accountability, continuous learning, and creating an environment where employees feel valued and empowered. Diversity Statement MEM Insurance is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We believe that varied perspectives drive innovation and strengthen our ability to serve our customers and communities. Notice Regarding Use of Artificial Intelligence MEM may use artificial intelligence (AI) tools to more efficiently facilitate and assist in decisions involving recruitment, hiring, promotion, renewal of employment, selection for training or apprenticeship, discharge, discipline, tenure, or the terms, privileges, or conditions of employment. Any such use of AI tools will comply with all applicable laws.

Role Description Are you a detail-oriented professional with a passion for helping others and navigating complex situations? MEM Insurance is seeking a Claims Representative to join our collaborative and mission-driven Claims team. In this role, you’ll manage a caseload of moderately complex workers’ compensation claims, ensuring quality care for injured workers while protecting the financial integrity of our policyholders. You’ll work closely with internal teams, policyholders, and external partners to investigate claims, develop return-to-work strategies, and negotiate fair settlements. If you thrive in a fast-paced environment and are committed to making a meaningful impact, we’d love to hear from you. - Investigate and manage moderately complex workers’ compensation claims, ensuring compliance with state laws and MEM guidelines. - Analyze statements and records to determine compensability and communicate findings to stakeholders. - Collaborate with Nurse Case Managers and external vendors to oversee medical case management, including lifetime care planning and permanent restrictions. - Develop tailored Return-to-Work (RTW) strategies in partnership with policyholders, ensuring accommodations align with medical restrictions. - Calculate and issue accurate disability benefits in accordance with statutory requirements. - Identify and investigate potential fraud or abuse in coordination with the Special Investigation Unit. - Establish and maintain appropriate claim reserves, adjusting as needed based on evolving claim circumstances. - Negotiate settlements within authority levels and collaborate with legal counsel on litigated claims. - Ensure Medicare compliance, including coordination of Medicare Set-Aside Trusts when applicable. - Maintain thorough documentation and data accuracy in all claim files and systems. - Provide timely updates on high-exposure or high-profile claims to management. - Collaborate cross-functionally with Underwriting, Premium Consultation, and Loss Prevention teams. - Deliver exceptional service to internal and external customers, including policyholders and producers. - Participate in workflow improvement initiatives and support onboarding of new team members. - Stay current with workers’ compensation laws and best practices through ongoing training and development. Qualifications - 2–4 years of claims handling experience, with a strong preference for workers’ compensation experience. - Associate in Claims (AIC) designation preferred. - Texas All-Lines Adjuster License preferred. Benefits - Health Plans: Medical, Dental, and Vision including fertility benefits, fully paid preventative care, and adult orthodontia. - Employer-Paid Life and Disability Benefits: Life Insurance (3x base salary), AD&D, Short and Long-term Disability. - Wellness and Recognition Program: Employer-paid incentives for employees and spouses. - Flexible Spending Account and Dependent Care options. - Health Savings Account: Generous employer contribution. - Time Away from Work: Generous PTO, 11 Holidays + 4 Early Releases, 16 Hours Volunteer Time Off, 20 Days Paid Parental Leave, Marriage, Bereavement, and Jury Duty leave. - Employee Assistance Programs. - 401k Retirement Plan: Employer match and profit sharing. - Adoption Assistance and Tuition Assistance.

Role Description Are you a relationship‑driven sales professional who thrives on building partnerships and driving profitable growth? MEM Insurance is seeking a Senior Sales Executive in the St. Louis Metro to join our Sales team and play a key role in expanding our agency footprint and strengthening our most strategic agency relationships. In this revenue‑generating role, you will focus on outbound sales activity, agency development, and multi‑state growth initiatives. You will serve as a trusted partner to agencies, underwriters, and internal teams—guiding opportunities from initial engagement through binding and long‑term retention. This role is ideal for an experienced insurance professional who enjoys autonomy, collaboration, and making a measurable impact. At MEM, we believe strong relationships—both external and internal—are the foundation of sustainable success. If you are passionate about growing business the right way while representing a company that values its people as much as its customers, we’d love to meet you. - Drive profitable growth through outbound calls, in‑person agency visits, and strategic relationship management with assigned agency partners. - Develop, manage, and execute agency business plans aligned with annual corporate objectives, including submission flow, premium growth, and retention. - Build and maintain strong relationships with agency partners, policyholders, and internal stakeholders to support long‑term success. - Partner closely with underwriting to evaluate, price, and bind new business, while supporting agencies through the submission process. - Serve as the primary liaison between agency partners and MEM teams, ensuring clear communication and timely resolution of questions or concerns. - Lead agency onboarding, training, performance reviews, and annual planning conversations to maximize mutual growth opportunities. - Develop and manage a pipeline of new agency relationships, including state expansion initiatives aligned with MEM’s strategic plans. - Collaborate with Underwriting, Claims, Loss Prevention, and Premium Consultation teams to deliver a seamless and differentiated customer experience. - Monitor marketplace trends, competitive offerings, and pricing dynamics, sharing insights to support rate making and market strategy. - Utilize Salesforce and agency management tools to track agency activity, opportunities, and performance metrics. - Represent MEM at industry events, promotional activities, and agent association meetings. - Ensure all activities are performed in alignment with MEM’s policies, procedures, and commitment to safety and service excellence. Qualifications - Bachelor’s degree required, or an equivalent combination of education and experience. - Insurance designations such as INS, CIC, CPCU, or similar coursework are highly desirable, but not required. - Valid driver’s license required. - 10+ years of experience in the insurance industry with a focus on underwriting and/or sales. Benefits - Health Plans: Medical, Dental, and Vision, including fertility benefits, fully paid preventative care, and adult orthodontia. - Annual Performance Based Bonus. - Employer-Paid Life and Disability Benefits: Life Insurance (3x base salary), AD&D, Short and Long-term Disability. - Wellness and Recognition Program: Employer-paid incentives for employees and spouses. - Flexible Spending Account and Dependent Care options. - Health Savings Account: Generous employer contribution. - Generous PTO, 11 Holidays + 4 Early Releases, 16 Hours Volunteer Time Off, 20 Days Paid Parental Leave, Marriage, Bereavement, and Jury Duty leave. - Employee Assistance Programs. - 401k Retirement Plan: Employer match and profit sharing. - Adoption Assistance and Tuition Assistance.

Role Description Are you an experienced claims professional ready to take on complex cases and make a meaningful impact? MEM Insurance is seeking a seasoned Claims Representative to join our dynamic Claims team. In this role, you will manage a caseload of high-exposure workers’ compensation claims, oversee advanced medical case management, and develop tailored Return-to-Work plans. You’ll collaborate with vocational consultants, legal counsel, and internal teams to ensure compliance, negotiate settlements, and deliver exceptional service to our policyholders. This position offers the opportunity to work independently while providing leadership on complex claims and contributing to workflow improvements. Essential Duties and Responsibilities - Manage complex workers’ compensation claims involving high financial exposure, sensitive issues, or extended life cycles. - Investigate coverage and compensability, ensuring thorough documentation and compliance with state statutes. - Oversee advanced medical case management, including coordination with Nurse Case Managers and external vendors. - Develop and implement Return-to-Work plans for high-risk claims, collaborating with vocational consultants and legal counsel. - Identify and investigate potential fraud and subrogation opportunities, partnering with the Special Investigation Unit. - Establish and maintain accurate claim reserves within authority levels, ensuring timely responsiveness to changing circumstances. - Evaluate and negotiate settlements within approved authority levels, including structured settlements and Medicare compliance. - Collaborate with legal counsel to manage litigation and ensure adherence to MEM guidelines. - Maintain accurate system data and prepare reports for management on high-profile claims. - Foster cross-departmental collaboration with Underwriting, Premium Consultation, and Loss Prevention. - Provide mentorship and training to junior adjusters, supporting professional growth and team development. Qualifications - High school diploma or equivalent required; bachelor’s degree preferred. - Associate in Claims (AIC) designation preferred. - Valid driver’s license required; Texas-All Lines license preferred. - 3–5 years of claims handling experience, primarily in Workers’ Compensation. Missouri experience preferred. Benefits - Health Plans: Medical, Dental, and Vision, including fertility benefits, fully paid preventative care, and adult orthodontia. - Employer-Paid Life and Disability Benefits: Life Insurance (3x base salary), AD&D, Short and Long-term Disability. - Wellness and Recognition Program: Employer-paid incentives for employees and spouses. - Flexible Spending Account and Dependent Care options. - Health Savings Account: Generous employer contribution. - Time Away from Work: Generous PTO, 11 Holidays + 4 Early Releases, 16 Hours Volunteer Time Off, 20 Days Paid Parental Leave, Marriage, Bereavement, and Jury Duty leave. - Employee Assistance Programs. - 401k Retirement Plan: Employer match and profit sharing. - Adoption Assistance and Tuition Assistance.

Role Description Are you a seasoned claims professional with a passion for navigating complex cases? MEM Insurance is seeking a Senior Claims Representative to join our Claims team. In this pivotal role, you’ll manage high-exposure workers’ compensation claims, lead investigations into coverage and fraud, and collaborate across departments to drive strategic outcomes. You’ll be a key decision-maker, a mentor to junior adjusters, and a champion of process improvement—all while ensuring exceptional service and regulatory compliance. Essential Duties and Responsibilities: - Claims Handling & Administration: - Manage highly complex claims involving significant financial exposure, legal intricacies, and extended life cycles. - Conduct advanced investigations into coverage and compensability, including nuanced statutory interpretations. - Oversee medical case management for catastrophic injuries and lifetime care needs. - Review and authorize large or complex medical bills, negotiating adjustments to control costs. - Return-to-Work Management: - Develop comprehensive RTW strategies in collaboration with policyholders, legal counsel, and vocational consultants. - Ensure precision in benefit calculations for high-exposure claims, addressing tax and compliance risks. - Strategically deploy investigative efforts aligned with broader claims strategy. - Claims Investigation & Loss Prevention: - Lead investigations into complex fraud cases and collaborate with the Special Investigations Unit. - Conduct subrogation analysis and negotiate with third-party insurers or attorneys for maximum recovery. - Settlements & Negotiation: - Partner with legal teams to negotiate complex settlements and manage litigation processes. - Oversee Medicare compliance initiatives, including Medicare Set-Asides and CMS engagement. - Identify opportunities for structured settlements and lead negotiations. - Reporting: - Produce strategic reports on high-profile claims to guide management decisions. - Maintain system data integrity and prepare claims for Corporate Plan of Action meetings. - Collaboration: - Lead cross-departmental efforts to improve claims handling and risk management. - Resolve escalated customer service issues and support high-value accounts. - Participate in workflow improvement initiatives and committees. - Team Leadership: - Mentor and coach junior and intermediate adjusters. - Review escalated claims and provide actionable feedback. - Support workforce development and succession planning. Qualifications - Bachelor’s degree in business or related field preferred, or equivalent industry experience. - 7–10 years of claims handling experience, with high exposure to Workers’ Compensation. - Associate in Claims (AIC), AIM, or CPCU designation preferred or ability to obtain. - Texas All-Lines license preferred. - Valid driver’s license required. Benefits - Health Plans: Medical, Dental, and Vision, including fertility benefits, fully paid preventative care, and adult orthodontia. - Employer-Paid Life and Disability Benefits: Life Insurance (3x base salary), AD&D, Short and Long-term Disability. - Wellness and Recognition Program: Employer-paid incentives for employees and spouses. - Flexible Spending Account and Dependent Care options. - Health Savings Account: Generous employer contribution. - Time Away from Work: Generous PTO, 11 Holidays + 4 Early Releases, 16 Hours Volunteer Time Off, 20 Days Paid Parental Leave, Marriage, Bereavement, and Jury Duty leave. - Employee Assistance Programs. - 401k Retirement Plan: Employer match and profit sharing. - Adoption Assistance and Tuition Assistance.

Role Description Are you motivated by helping people through moments that matter while delivering excellent service behind the scenes? MEM Insurance is seeking a Medical‑Only Claims Representative to join our Claims team. In this role, you will manage a caseload of workers’ compensation medical‑only claims, ensuring timely, compliant, and thoughtful handling from first notice through closure. You will play a critical role in coordinating quality medical care, maintaining accurate claim documentation, and collaborating with internal partners to deliver positive outcomes for injured workers, policyholders, and our organization. At MEM, we believe strong claims handling is built on teamwork, accountability, and continuous learning. This position offers the opportunity to grow your claims expertise while being supported by a collaborative culture that values both our customers and our employees. Essential Duties and Responsibilities - Manage a caseload of medical‑only workers’ compensation claims, ensuring compliance with applicable state regulations and MEM guidelines. - Investigate assigned claims for coverage, document coverage analyses, and promptly notify the appropriate teams of any potential issues requiring further review. - Oversee the medical aspects of each claim to support quality, appropriate, and cost‑effective care, including coordination with network providers, Utilization Management, and Nurse Case Management when appropriate. - Review and process medical bills accurately and timely while maintaining complete and well‑documented claim files. - Identify claims that involve increased complexity, potential compensability issues, subrogation, fraud, or Medicare exposure, and escalate or refer those claims to the appropriate internal partners. - Establish, maintain, and adjust claim reserves in a timely and well‑documented manner that reflects current claim exposure and corporate standards. - Identify and investigate potential third‑party liability and document subrogation opportunities to support recovery efforts. - Maintain accurate system data and file documentation to support regulatory compliance, reporting requirements, and data integrity. - Collaborate closely with internal teams across MEM, including Underwriting, Premium Consultation, Safety & Risk Services, and Corporate Claims, to support effective claim outcomes. - Communicate claim status clearly and professionally to policyholders, producers, and internal stakeholders, responding promptly to questions, concerns, or service needs. - Manage workload effectively to meet productivity and service standards, prioritizing tasks to move claims toward timely resolution. - Participate in ongoing training, legal updates, and state‑specific education to remain current on workers’ compensation laws and industry best practices. - Serve as a resource and support to teammates, contributing to a positive, collaborative team environment. Qualifications - High School diploma or equivalent required - Bachelor’s degree preferred - Associate in Claims (AIC) or other insurance designation preferred - Valid driver’s license required - One (1) or more years of experience in a customer service environment, with some exposure to medical terminology Benefits - Health Plans: Medical, Dental, and Vision, including fertility benefits, fully paid preventative care, and adult orthodontia. - Annual Performance Based Bonus - Employer-Paid Life and Disability Benefits: Life Insurance (3x base salary), AD&D, Short and Long-term Disability. - Wellness and Recognition Program: Employer-paid incentives for employees and spouses. - Flexible Spending Account and Dependent Care options - Health Savings Account: Generous employer contribution. - Generous PTO, 11 Holidays + 4 Early Releases, 16 Hours Volunteer Time Off, 20 Days Paid Parental Leave, Marriage, Bereavement, and Jury Duty leave. - Employee Assistance Programs - 401k Retirement Plan: Employer match and profit sharing. - Adoption Assistance and Tuition Assistance

Are you someone who takes pride in keeping things organized, supporting others, and delivering excellent service? MEM Insurance is seeking a Claims Care Advocate to provide essential administrative and workflow support within our Claims Department. In this role, you will be a vital partner to Claims Operations, Subrogation and Technical Services, and Nurse Case Management, while also serving as a key point of contact for our policyholders and external partners. As a Claims Care Advocate, you will help ensure claims processes move smoothly and efficiently by managing records, coordinating requests, supporting adjusters, and responding to customer inquiries with professionalism and care. This role is ideal for someone who enjoys variety in their day, values teamwork, and takes pride in contributing to a high-quality customer experience. Essential Duties and Responsibilities - Provide comprehensive administrative and workflow support across Claims Operations, Subrogation, Litigation Technical Services, and Nurse Case Management. - Serve as a primary point of contact for internal and external inquiries, delivering timely, accurate, and professional responses via phone, email, fax, chat, and web portals. - Manage and process requests for claim-related documentation, including wage statements, earnings affidavits, medical records, offer letters, rating requests, and records requests through third-party vendors. - Index, process, and maintain claim files to ensure all required information is accurately captured for efficient claims review and regulatory compliance. - Support claim intake activities by gathering necessary information, identifying initial compensability considerations, and documenting claims in accordance with established procedures. - Coordinate and process time-sensitive external requests, including Division of Workers’ Compensation forms, OSHA reports, police reports, conservation records, death certificates, and driver’s license suspensions. - Prepare and distribute claim files to attorneys, subrogation adjusters, and other partners as needed. - Manage activities within ClaimCenter queues and ImageRight to ensure timely document handling and task completion. - Coordinate logistics for injured workers and claims staff, including IME scheduling, follow-up appointments, transportation arrangements, and hotel reservations. - Partner with external vendors such as CorVel, OneCall, Metro Reporting, and HomeLink to support claims operations. - Manage certified mailings and collections-related activities, including monthly expense reconciliation. - Promote MEM Insurance services to policyholders, producers, medical providers, injured workers, and attorneys when appropriate. - Act in accordance with MEM Insurance’s vision, mission, and values in all interactions and work activities. Qualifications Education - High school diploma or equivalent required - Bachelor’s degree preferred Licenses - Valid driver’s license required Experience - One or more years of experience in a professional office environment - Prior exposure to Workers’ Compensation or a similar industry is preferred Company Culture and Values At MEM Insurance, we are committed to our vision, mission, and values. We foster a culture of collaboration, integrity, and innovation. Our team is passionate about delivering exceptional service to our customers while supporting each other’s growth and success. We believe in accountability, continuous learning, and creating an environment where employees feel valued and empowered. Diversity Statement MEM Insurance is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We believe that varied perspectives drive innovation and strengthen our ability to serve our customers and communities. Total Rewards Overview - Health Plans: Medical, Dental, and Vision Includes fertility benefits, fully paid preventative care, and adult orthodontia. - Annual Performance Based Bonus - Employer-Paid Life and Disability Benefits: Life Insurance (3x base salary), AD&D, Short and Long-term Disability. - Wellness and Recognition Program: Employer-paid incentives for employees and spouses. - Flexible Spending Account and Dependent Care options - Health Savings Account: Generous employer contribution. - Time Away from Work: Generous PTO, 11 Holidays + 4 Early Releases, 16 Hours Volunteer Time Off, 20 Days Paid Parental Leave, Marriage, Bereavement, and Jury Duty leave. - Employee Assistance Programs - 401k Retirement Plan: Employer match and profit sharing. - Adoption Assistance and Tuition Assistance Notice Regarding Use of Artificial Intelligence MEM may use artificial intelligence (AI) tools to more efficiently facilitate and assist in decisions involving recruitment, hiring, promotion, renewal of employment, selection for training or apprenticeship, discharge, discipline, tenure, or the terms, privileges, or conditions of employment. Any such use of AI tools will comply with all applicable laws. Job Details

Role Description Are you a highly organized professional who thrives on supporting senior leaders and keeping complex operations running smoothly? MEM Insurance is seeking an experienced Underwriting Coordinator to provide high-level administrative and operational support to the Assistant Vice President of Underwriting (AVP, UW). In this trusted role, you will serve as a key partner to underwriting leadership, helping streamline processes, manage critical reporting, and ensure clear communication across underwriting teams. Your attention to detail, professionalism, and discretion will directly support our ability to deliver on MEM’s vision, mission, and values—while contributing to a collaborative, people-first workplace. Essential Duties and Responsibilities - Provide comprehensive administrative and operational support to the AVP, Underwriting in alignment with MEM’s vision, mission, and values. - Maintain a high level of professionalism while handling sensitive and confidential information, ensuring timely communication and follow-through on priorities. - Monitor and analyze the Application Workflow Report across all underwriting departments, identifying issues and sharing insights, potential causes, and recommendations with underwriting leadership. - Prepare and deliver monthly financial and operational reports, including Rolling 12 and Budget Variance Reports, for underwriting leadership review. - Develop periodic and special reports using internal systems such as Guidewire, ImageRight, and iNet, as requested by the AVP, UW. - Manage assigned projects, coordinating across teams to meet deadlines and support departmental initiatives. - Coordinate travel arrangements for underwriting team members, including registrations, lodging, air and ground transportation, and detailed itineraries. - Assist with planning and organizing underwriting department meetings, working with internal partners and external vendors to coordinate facilities, speakers, and catering. - Prepare and submit expense reports for underwriting leadership and team members. - As capacity allows, provide part-time support to the Underwriting Service Assistant (USA) function after training. - Perform other related duties as assigned. Qualifications - Bachelor’s degree preferred. - Five or more years of progressively responsible administrative or office support experience required. - Experience within an insurance environment, such as an agency office or property and casualty carrier, is highly desired. Benefits - Health Plans: Medical, Dental, and Vision, including fertility benefits, fully paid preventative care, and adult orthodontia. - Annual Performance Based Bonus. - Employer-Paid Life and Disability Benefits: Life Insurance (3x base salary), AD&D, Short and Long-term Disability. - Wellness and Recognition Program: Employer-paid incentives for employees and spouses. - Flexible Spending Account and Dependent Care options. - Health Savings Account: Generous employer contribution. - Generous PTO, 11 Holidays + 4 Early Releases, 16 Hours Volunteer Time Off, 20 Days Paid Parental Leave, Marriage, Bereavement, and Jury Duty leave. - Employee Assistance Programs. - 401k Retirement Plan: Employer match and profit sharing. - Adoption Assistance and Tuition Assistance.