Title: Senior Subject Matter Expert Location: Atlanta Job Description: Who are we? At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries. Senior Subject Matter Expert (SME) –PAYplusUSA (PPUSA) Location: Atlanta, GA Product: FinastraPAYplusUSA Client Environment: U.S. Banking Client Employment Type: Full-time Role Overview The Senior PPUSA Subject Matter Expert (SME) is a seasoned professional responsible for providing deep functional and technicalexpertisein Finastra’sPAYplusUSA solution in a production banking environment. This role supports a U.S. bank client and plays a critical part in complex issue resolution, configuration advisory, and client engagement. The SME works independently with minimal guidance and acts as a trusted advisor across Finastra and client teams. Key Responsibilities Functional & Product Expertise - Provide in-depth subject matterexpertisein FinastraPAYplusUSA across configuration, processing flows, and production operations - Apply strong conceptual and practical knowledge of PPUSA with working knowledge of related payment platforms - Act as a product authority for complex configurations, system options, and payment processing behavior Issue Investigation & Problem Solving - Lead investigation of complex L2/L3 production issues including defect triage and root cause analysis - Recreate issues using GUI, database analysis, and trace logs - Analyze PPUSA core tables, business flows, traces, and system behavior - Review end-to-end payment processing flows anddetermineconfiguration vs. code-related issues - Execute solutions and support QA/L2 during validation Client & Stakeholder Engagement - Participate in client escalation calls - Explain complex technical issues clearly to client and internal stakeholders - Provide structured status updates, risk assessments, and next steps - Act as a trusted advisor to PAS Leads, Advisors, and bank stakeholders Operational Impact & Collaboration - Own end-to-end accountability for assigned PPUSA processes or operational objectives - Work closely with L1, L2, QA, Product Management, and Development teams - Operatewithin broad guidelines while exercising sound professional judgment Required Skills & Experience Technical Expertise - Strong hands-on experience with FinastraPAYplusUSA (mandatory) - Recent relevant PPUSA experience within the last four years - Strong skills in trace analysis, database investigation, and rule configuration Professional Skills - Ability to solve complex problems using analysis of multiple data sources - Works independently with minimal guidance - Strong analytical and decision-making skills Business & Communication Skills - Understanding of U.S. payment processing and banking operations - Awareness of market best practices and Finastra’s competitive positioning, Finastra ecosystem - Strong written and verbal communication skills - Comfortable interacting with senior client and internal stakeholders Career Level This is a senior, seasoned individual contributor role. Career progression typically focuses on depth ofexpertise, client impact, and platform mastery rather than people management. We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold: · Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave. · Well-being: Access Confidential one-on-one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive - Inside and Outside of work. · Medical, life & disability insurance, retirement plan, lifestyle and other benefits* · Sustainability: Benefit from paid time off for volunteering and donation matching. · DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra). · Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool. · Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best. *Specific benefits may vary by location. At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves. Be unique, be exceptional, and help us make a difference at Finastra! Applicants for this position need to be located in posted location or their immediate surrounding areas. Due to the requirements of this position, this job posting is not available for, and Finastra will not be considering any applicants who currently reside in New York City or California.

Role Description The Workforce Management Specialist plays a critical role in ensuring the efficient and effective operation of support teams. Their primary responsibility is focused on scheduling and real-time optimisation to meet service level agreements (SLAs) and operational goals. Additionally, the successful candidate will be required to assist in workload forecasting based on business needs, leveraging historical data and current trends to support accurate staffing plans. - Create and maintain agent schedules that align with forecasted workload, operational requirements, and employee preferences, ensuring compliance with labour laws and company policies. - Monitor real-time data, including ticket volumes, live messaging queues, and agent availability, to ensure optimal coverage and adherence to SLAs. - Proactively address staffing gaps or workload fluctuations by reallocating resources or making adjustments to assignments. - Track and report on schedule adherence, attendance, and productivity metrics. - Identify and escalate real-time issues (e.g., volume surges, system outages) to appropriate stakeholders and execute contingency plans as needed. - Recommend and implement process improvements or automation opportunities to enhance workforce management efficiency. - Assist in the development of accurate short-term and long-term workload forecasts by analysing historical data, current trends, and external factors. - Collaborate with stakeholders to translate forecasts into actionable staffing plans and schedules. - Generate and share detailed reports on team performance, operational efficiency, and adherence to KPIs. - Identify trends, bottlenecks, and areas for improvement using data insights and collaborate with teams to implement solutions. Qualifications - Proven experience in workforce management, including real-time monitoring, scheduling, and forecasting in a multi-department or multi-site environment. - Strong analytical and problem-solving skills, with the ability to interpret and act on data insights. - Experience with workforce management tools/software (e.g., NICE, Teleopti, Assembled, or similar) is preferred. - Proven ability to manage time-sensitive, high-pressure situations effectively. - Strong written and verbal communication skills, with the ability to communicate complex information clearly to stakeholders at all levels. - Fluency in English is required. - Experience working in a remote or distributed team is a plus. - A proactive approach to process improvements and a willingness to stay updated on industry best practices. Requirements - You'll report to: Senior Director, CX Strategy & Business Operations - Team: [Operations] - [Customer Experience] - Location: EMEA - Start date: As soon as possible Benefits - Work from anywhere - Flexible paid time off - Flexible working hours (we are async) - 16 weeks paid parental leave - Mental health support services - Stock options - Learning budget - Home office budget & IT equipment - Budget for local in-person social events or co-working spaces

Role Description The Workforce Management Specialist plays a critical role in ensuring the efficient and effective operation of support teams. Their primary responsibility is focused on scheduling and real-time optimisation to meet service level agreements (SLAs) and operational goals. Additionally, the successful candidate will be required to assist in workload forecasting based on business needs, leveraging historical data and current trends to support accurate staffing plans. - Create and maintain agent schedules that align with forecasted workload, operational requirements, and employee preferences, ensuring compliance with labour laws and company policies. - Monitor real-time data, including ticket volumes, live messaging queues, and agent availability, to ensure optimal coverage and adherence to SLAs. - Proactively address staffing gaps or workload fluctuations by reallocating resources or making adjustments to assignments. - Track and report on schedule adherence, attendance, and productivity metrics. - Identify and escalate real-time issues (e.g., volume surges, system outages) to appropriate stakeholders and execute contingency plans as needed. - Recommend and implement process improvements or automation opportunities to enhance workforce management efficiency. - Assist in the development of accurate short-term and long-term workload forecasts by analysing historical data, current trends, and external factors. - Collaborate with stakeholders to translate forecasts into actionable staffing plans and schedules. - Generate and share detailed reports on team performance, operational efficiency, and adherence to KPIs. - Identify trends, bottlenecks, and areas for improvement using data insights and collaborate with teams to implement solutions. Qualifications - Proven experience in workforce management, including real-time monitoring, scheduling, and forecasting in a multi-department or multi-site environment. - Strong analytical and problem-solving skills, with the ability to interpret and act on data insights. - Experience with workforce management tools/software (e.g., NICE, Teleopti, Assembled, or similar) is preferred. - Proven ability to manage time-sensitive, high-pressure situations effectively. - Strong written and verbal communication skills, with the ability to communicate complex information clearly to stakeholders at all levels. - Fluency in English is required. - Experience working in a remote or distributed team is a plus. - A proactive approach to process improvements and a willingness to stay updated on industry best practices. Requirements - You'll report to: Senior Director, CX Strategy & Business Operations - Team: [Operations] - [Customer Experience] - Location: EMEA - Start date: As soon as possible Benefits - Work from anywhere - Flexible paid time off - Flexible working hours (we are async) - 16 weeks paid parental leave - Mental health support services - Stock options - Learning budget - Home office budget & IT equipment - Budget for local in-person social events or co-working spaces

Role Description Sporticulture is seeking a detail-oriented and strategic Liquidation Specialist to manage the end-to-end process of liquidating excess, aged, and overstock inventory. This role is critical to recovering maximum value from surplus product while keeping our inventory lean and our operations efficient. The ideal candidate is analytical, commercially minded, and highly organized — someone who can identify the right channels, negotiate favorable terms, and execute liquidation plans with speed and precision. If you are a proactive, data-driven professional who thrives in a fast-paced environment and can turn excess inventory into recovered revenue, this is your opportunity to make a measurable impact at a growing consumer products company. Qualifications - Proven experience in liquidation, inventory management, wholesale buying/selling, or a closely related field - Strong negotiation skills with a track record of closing favorable deals - Solid analytical skills — comfortable working with data, spreadsheets, and inventory reports - Excellent organizational skills with the ability to manage multiple liquidation projects simultaneously - Strong written and verbal communication skills in English - Ability to work independently and make sound commercial decisions with minimal supervision - Experience in consumer products, licensed merchandise, retail, or e-commerce industries (preferred) - Familiarity with liquidation marketplaces and platforms (e.g., B-Stock, Direct Liquidation, BULQ, Amazon Liquidations) (preferred) - Experience working with ERP systems such as Microsoft Dynamics 365 Business Central (preferred) - Background in supply chain, procurement, or wholesale distribution (preferred) - Experience building or managing vendor/buyer relationships in a remote environment (preferred) - Knowledge of licensed sports merchandise or seasonal consumer goods (preferred) Requirements - Must be available to work within US business hours (overlap required) - Reliable high-speed internet connection and a suitable remote work setup - Proficiency in Microsoft Excel or Google Sheets for data tracking and reporting - Comfortable using project management and communication tools (e.g., Teams, Slack, Asana) - High attention to detail and a results-driven mindset - Ability to handle confidential commercial information with discretion Benefits - Competitive salary based on experience - Opportunities for growth within a dynamic and collaborative team