AAA-The Auto Club Group

Role Description The CIC Support Specialist will have accountability for daily timekeeping, performance tracking, and reporting for a group of direct operation associates. - Utilize available systems to manage all time entries, attendance, and performance tracking for your area of responsibility. - Identify and resolve timecard exceptions daily. - Partner with lines of business to ensure performance management activities are supported. - Handle general inquiries and provide support to supervisors, managers, and directors regarding time entries, attendance, and performance results. - Research and resolve escalated and/or complex issues. - Coordinate with cross-functional teams to ensure prompt input of all vital agent information. - Offer suggestions, advice, and solutions regarding existing processes and procedures. - Maintain a strong working knowledge of all company timekeeping practices, performance expectations, and attendance guidelines. - Exhibit expertise in the systems used and participate in continuous update and improvement discussions. - Monitor and report on employees’ performance against policies and expectations. - Audit and report employees’ leave time including PTO, LOA, ADA, and Holiday time off. - Conduct training and provide guidance to new employees on department policies and expectations. - Produce and distribute daily, weekly, and on-demand reports. - Understand all metrics and initiatives that drive an employee’s contribution to their department’s success. - Maintain professional relationships with supervisors, managers, directors, employee relations, payroll, and all other stakeholders. - Ensure all timecards are reviewed and approved prior to payroll deadlines. Qualifications - High school diploma or equivalent. - Proficient computer skills particularly in the use of Microsoft applications; Excel, Word, and Outlook. - 1+ Years Contact Center Experience. - Experience with workforce management software required; working knowledge of NICE IEX preferred. - Excellent communication (written and verbal) skills. - Exceptional time management and organizational skills. - Ability to interact professionally with others. - Ability to develop practical solutions and simplify existing procedures. - Strong analytical, problem-solving, and research skills. - Prioritize competing demands/requests within given time constraints. - Process a high volume of transactions accurately. - Ability to maintain a high level of integrity and confidentiality. - Ability to work independently and to identify and resolve routine problems. Requirements - Prior experience working in a timekeeping system preferred. Benefits - Competitive salary of $41,034 to $63,835 annually with an annual bonus potential based on performance. - 401k Match. - Medical. - Dental. - Vision. - PTO. - Paid Holidays. - Tuition Reimbursement. Company Description The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. - ACG belongs to the national AAA federation and is the second largest AAA club in North America. - Invests in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce. - Creates an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints.

Role Description It’s a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD. Position Description: - Responds to member/customer requests for emergency road service in a call center environment. - Obtains information regarding type of service required (e.g. vehicle location, type of problem, etc.). - Provides basic information regarding Emergency Road Service benefits in accordance with Customer Interaction Model. - Performs geographical location spotting to determine potential service providers. - Communicates with contractors to provide information regarding member location, vehicle, type of problem, etc. and obtains estimated time of arrival. - Enters data into D2000 database and documents all relevant details. - Notifies member of estimated time of arrival and name of contractor. - May communicate with contractor if service not provided within specified time period and update member on status as necessary. - Recognize, promote and process membership sales opportunities. - Verifies completed status of call and closes out on system. You can make a difference by helping our members during stressful situations. Come to the rescue by: - Providing superior customer service during every member interaction. - Responding to a high volume of emergency road service requests in a call center environment. - Responding to member needs with empathy and understanding while gathering information and providing solutions to get members back on the road. - Analyzing member accounts to determine additional products and services that benefit the member. - Exceeding performance metrics by following our detailed call intake process and efficiently working through calls in a timely fashion. To prepare you for this exciting opportunity, we offer: - Full-time paid Training beginning Wednesday, June 17, 2026. - Hours during Virtual Training Monday through Friday from 10:00 am – 6:30 pm EST/9:00 am - 5:30 pm CST. - Afternoon, evening, weekend shifts available after training (start and end times may shift slightly based on business needs, flexibility will be required to accommodate occasional schedule slides). - Voluntary overtime opportunities. As a reward for your passion and commitment, we offer: - Remote Customer Service Representative will earn $19.00 per hour with shift premium for evening periods and weekends. - Performance based incentives. - $250 Perfect Attendance bonus after 90-days of incident free attendance. - Bi-Lingual a plus (Must be fluent in Spanish and English). Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include: - 401k Match. - Medical. - Dental. - Vision. - PTO. - Paid Holidays. - Tuition Reimbursement. - Corporate Incentive Program. - Complimentary AAA membership. - Employee Referral Bonus. - Employee recognition program. This position will require that you have the following equipment for training and job performance: - High Speed Internet access with minimum speeds of 100mb. - Ability to connect to a router/modem with Ethernet cable. - Personal cell phone or home phone. - Ability to download company apps on cell phone or tablet. - Ear phones/buds or headset, preferred but not required. Qualifications - High school diploma or equivalent. - Must qualify, obtain, and maintain all applicable state licenses required for selling and/or servicing Auto Club Group products. - 6 months of Customer Service Experience. - Providing customers service in a professional manner and de-escalating situations. - Accurately inputting information into various fields using a PC keyboard. - Navigating through a PC and/or automated processing system. - Reading and comprehending various Customer Care service tools (manuals, work models, etc.). - Performing mathematical calculations including adding, subtracting, percentages, etc. Requirements - Telephone etiquette. - Basic Computer skills. - Ability to operate and navigate a laptop or PC often while using multiple applications to include the Internet, Google Maps, Email, company applications and more. - Ability to toggle back and forth between applications. - North American geographical relationships. - Road condition reporting terminology. - Strong communication skills demonstrated through the effective use of the Customer Interaction Model. - Strong interpersonal skills. - Strong written communications skills needed to respond in a professional manner to member/customer inquiries. - Effective listening skills. - Accurately enter information on a personal computer. - Identify and resolve customer service issues/requests or transfer to appropriate customer advocate. - Represent the Customer Care Department in a professional and positive manner. - Maintain accurate records. - Understand, read and reconcile payment history. - Read maps and use travel related tools (i.e., directional cues). Preferred Qualifications - College level coursework in Business, Marketing, Geography or other related field and/or applicable professional/technical certification courses. - Experience in a call center environment - minimum 6 months. - Remote work. - Customer service environment. - Promoting ACG products and services. - Identifying and responding to customer needs through cross-selling and up-selling products. Work Environment - Irregular hours to include various shifts, weekends and/or holidays. - This is a remote call center position. Call Center employees work remote full-time. - An exception to this would be in the case of connectivity or service level issues, in which employees would be required to report temporarily to a designated ACG facility (if located <50 miles from an office) until connectivity or service levels are restored. Company Description The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance. AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

It’s a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time Exempt/Non Exempt: Hourly Job Description: We’re Hiring: Remote Insurance & Membership Sales Agents Are you driven by results, energized by connecting with people, and ready to take control of your income, working from home? We’re looking for passionate, self-motivated individuals to join our high-volume sales team, selling insurance and memberships in a personalized, tailored way that puts our members first. What’s in it for you? 100% remote work, within approved footprint states Uncapped earning potential, the more you sell, the more you earn Warm leads and a steady flow of sales opportunities A supportive team environment with coaching, mentorship, and career growth The satisfaction of helping people protect what matters most Compensation Compensation snapshot Base salary: $36,000 per year; $17.33 per hour Eligible for Overtime Uncapped earning potential through incentives and commissions, strong upside for high performers. Tenured agents – after 1 year – may earn $60k+, with top producers potentially earning $90k+ Pay structure & training pay Hourly pay during paid training: starting at $17.33/hour (training runs 10–12 weeks). Fully paid, structured training with hands-on coaching and ramp support. Successful completion is required for continued employment. After training, you transition to base + incentive-eligible pay with unlimited commission potential. Primary Duties and Responsibilities - Answer inbound calls from members and handle outbound outreach to existing members to review and sell insurance and membership products. - Determine customers’ insurance needs through probing and offer tailored coverage solutions. - Explain coverage limits, deductibles, payment options, policy language, and servicing provisions clearly. - Respond to current policyholder inquiries and requests. - Generate and follow up on leads using established lead management rules. - Cross-sell to existing accounts, work sales campaigns, and develop networking referrals. - Ensure applications meet agency and carrier guidelines, reducing E&O exposure. - Sell additional products such as credit cards, memberships, and other vital offerings. - Participate in performance planning and continuous improvement initiatives. Benefits - Fully paid training (10–12 weeks). - Medical, dental, and vision benefits. - 401(k) with employer match. - Paid parental leave, adoption assistance, PTO, holidays, CEO, and volunteer days. - Tuition assistance, certification reimbursement, AAA membership, and employee discounts. Training & Schedule - Training Start Date: April 27, 2026 - Training Schedule: Mon–Fri, 9:00 AM – 5:30 PM ET - Attendance is critical during training; successful completion is required for continued employment. Start and end times may vary occasionally due to business needs. - After training, you will transition to your regular production schedule - Production Schedule: - Begins after training. There are three shift patterns to choose from: - Monday, Tuesday, Wednesday, Thursday, Friday: 12:30 pm – 9:00 pm - Monday, Tuesday, Wednesday, Friday, Saturday: 9:30 am – 6:00 pm - Monday, Wednesday, Thursday, Friday, Saturday: 7:50 am – 4:20 pm - If you are looking for a role with structure, support, and a clear path to success, this is an excellent opportunity to grow your career with ACG Qualifications Required: - High School diploma or equivalent. - State Property & Casualty insurance sales license (or ability to obtain). - Demonstrated sales success and computer proficiency. Preferred: - 2+ years of call consultative sales experience. - Bachelor’s degree in business, Sales, or Marketing. Let’s grow together. Apply now or share with someone who’d be a great fit! Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Auto Club Group visit www.aaa.com Important Note: ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.

It’s a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time Exempt/Non Exempt: Hourly Job Description: Position Description Primary Duties and Responsibilities: This position is responsible for selling travel to AAA Members and non-Members in a professional and service oriented manner while supporting the ACG preferred partner program. Answers incoming phone calls, responds to Internet inquiries, and outbound calls to consult and sell cruise and tour travel services, air, car and hotel travel services to AAA members and other clients, abiding by the policies and procedures of AAA Auto Club Group and the Travel Agency business unit at all times. Home computer access is required. Actively seeks out opportunities to establish and strengthen client relationships to influence, promote and increase awareness of travel products and services that are offered through AAA. - Consultation and sale of cruise, tour related services, air, car and hotel to AAA members and non-member customers providing the highest level of customer service. Reviews and responds to all customer inquiries regarding travel. Support the AAA Auto Club Group’s Travel preferred partner program. Meet or exceed expected sales levels. Maintain proficiency in all automation programs operated by AAA Auto Club Group inclusive of but not limited to POS, AAA SignaTours, IP Agent, home access process and Microsoft Office products. Also maintain awareness of aaa.com products and services. - Follow accounting procedures and policies and ensures that all Accounting documents and client files are completed accurately and timely. - Participate in industry programs, product knowledge seminars, training programs and Fam trips. Required Qualifications Education: - High School Diploma or the equivalent. - Must qualify, obtain, and maintain all applicable state licenses required for selling and/or servicing Auto Club Group products. Experience: - Previous successful sales experience. Knowledge and Skills: - Knowledge and/or experience using GDS system or similar reservation system. - Excellent communication customer service skills - Good organizational and follow-up skills. - Ability to aggressively pursue sales and develop client following. - Ability to meet and exceed established minimum adjusted sales goal. - Strong relationship building skills. - Must be organized with ability to manage time effectively. - Basic knowledge of PC navigation, Internet usage, sending and receiving emails, toggling between applications, and other skills and computer knowledge is required. Preferred Qualifications - Prior travel industry experience is preferred. - MS Office applications knowledge is preferred. How We Reward Our Employees: In addition to a competitive starting salary, ACG offers excellent and comprehensive benefits packages: - Hourly rates starting at $16.02 - Fully paid training - Medical, dental, and vision benefits - 401k with employer match - Paid parental leave and adoption assistance - Paid Time Off (PTO), company-paid holidays, CEO days, and floating holidays - Paid volunteer day annually - Tuition assistance program, professional certification reimbursement program, and other professional development opportunities - AAA Membership - Discounts, perks, rewards, and much more! Work Environment This is a call center position where employees work remotely full-time. Must have a dedicated workspace free from distractions. Must work non-standard hours, such as evenings and Saturdays, must be flexible for shift that is assigned. Important Note: The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfil these requirements. #appcast Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Auto Club Group visit www.aaa.com Important Note: ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.

It’s a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time Exempt/Non Exempt: Hourly Job Description: Position Description Primary Duties and Responsibilities: Responds to member/customer requests for emergency road service in a call center environment. Obtains information regarding type of service required (e.g. vehicle location, type of problem, etc.). Provides basic information regarding Emergency Road Service benefits in accordance with Customer Interaction Model. Performs geographical location spotting to determine potential service providers. Communicates with contractors to provide information regarding member location, vehicle, type of problem, etc. and obtains estimated time of arrival. Enters data into D2000 database and documents all relevant details. Notifies member of estimated time of arrival and name of contractor. May communicate with contractor if service not provided within specified time period and update member on status as necessary. Recognize, promote and process membership sales opportunities. Verifies completed status of call and closes out on system. You can make a difference by helping our members during stressful situations. Come to the rescue by: - Providing superior customer service during every member interaction. - Responding to a high volume of emergency road service requests in a call center environment. - Responding to member needs with empathy and understanding while gathering information and providing solutions to get members back on the road. - Analyzing member accounts to determine additional products and services that benefit the member. - Exceeding performance metrics by following our detailed call intake process and efficiently working through calls in a timely fashion. To prepare you for this exciting opportunity, we offer: - Full-time paid Training beginning Wednesday, May 13, 2026. - Hours during Virtual Training Monday through Friday from 10:00 am – 6:30 pm EST/9:00am - 5:30pm CST - Afternoon, evening, weekend shifts available after training (start and end times may shift slightly based on business needs, flexibility will be required to accommodate occasional schedule slides) - Voluntary overtime opportunities As a reward for your passion and commitment, we offer: - Remote Customer Service Representative will earn $19.00 per hour with shift premium for evening periods and weekends. - Performance based incentives - $250 Perfect Attendance bonus after 90-days of incident free attendance - Bi-Lingual a plus -- Subsidy for bilingual skills (Must be fluent in Spanish and English) - Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include: - 401k Match - Medical - Dental - Vision - PTO - Paid Holidays - Tuition Reimbursement - Corporate Incentive Program - Complimentary AAA membership - Employee Referral Bonus - Employee recognition program This position will require that you have the following equipment for training and job performance: - High Speed Internet access with minimum speeds of 100mb - Ability to connect to a router/modem with Ethernet cable - Personal cell phone or home phone - Ability to download company apps on cell phone or tablet - Ear phones/buds or headset, preferred but not required Supervisory Responsibilities: none Required Qualifications Education: - High school diploma or equivalent - Must qualify, obtain, and maintain all applicable state licenses required for selling and/or servicing Auto Club Group products Experience: - 6 months of Customer Service Experience - Providing customers service in a professional manner and de-escalating situations - Accurately inputting information into various fields using a PC keyboard - Navigating through a PC and/or automated processing system - Reading and comprehending various Customer Care service tools (manuals, work models, etc.) - Performing mathematical calculations including adding, subtracting, percentages, etc. Knowledge and Skills: - Telephone etiquette - Basic Computer skills - Ability to operate and navigate a laptop or PC often while using multiple applications to include the Internet, Google Maps, Email, company applications and more. Ability to toggle back and forth between applications - North American geographical relationships - Road condition reporting terminology - Strong communication skills demonstrated through the effective use of the Customer Interaction Model - Strong interpersonal skills - Strong written communications skills needed to respond in a professional manner to member/customer inquiries - Effective listening skills - Accurately enter information on a personal computer - Identify and resolve customer service issues/requests or transfer to appropriate customer advocate - Represent the Customer Care Department in a professional and positive manner - Maintain accurate records - Understand, read and reconcile payment history - Read maps and use travel related tools (i.e., directional cues) Preferred Qualifications - College level coursework in Business, Marketing, Geography or other related field and/or applicable professional/technical certification courses. Experience in: - Call center environment - minimum 6 months - Remote work - Customer service environment - Promoting ACG products and services - Identifying and responding to customer needs through cross-selling and up-selling products Work Environment - Irregular hours to include various shifts, weekends and/or holidays. - This is a remote call center position. Call Center employees work remote full-time. An exception to this would be in the case of connectivity or service level issues, in which employees would be required to report temporarily to a designated ACG facility (if located <50 miles from an office) until connectivity or service levels are restored. Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Auto Club Group visit www.aaa.com Important Note: ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.

It’s a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time Exempt/Non Exempt: Hourly Job Description: Position Description Primary Duties and Responsibilities: Responds to member/customer requests for emergency road service in a call center environment. Obtains information regarding type of service required (e.g. vehicle location, type of problem, etc.). Provides basic information regarding Emergency Road Service benefits in accordance with Customer Interaction Model. Performs geographical location spotting to determine potential service providers. Communicates with contractors to provide information regarding member location, vehicle, type of problem, etc. and obtains estimated time of arrival. Enters data into D2000 database and documents all relevant details. Notifies member of estimated time of arrival and name of contractor. May communicate with contractor if service not provided within specified time period and update member on status as necessary. Recognize, promote and process membership sales opportunities. Verifies completed status of call and closes out on system. You can make a difference by helping our members during stressful situations. Come to the rescue by: - Providing superior customer service during every member interaction. - Responding to a high volume of emergency road service requests in a call center environment. - Responding to member needs with empathy and understanding while gathering information and providing solutions to get members back on the road. - Analyzing member accounts to determine additional products and services that benefit the member. - Exceeding performance metrics by following our detailed call intake process and efficiently working through calls in a timely fashion. To prepare you for this exciting opportunity, we offer: - Full-time paid Training beginning Wednesday, May 13, 2026. - Hours during Virtual Training Monday through Friday from 10:00 am – 6:30 pm EST/9:00am - 5:30pm CST - Afternoon, evening, weekend shifts available after training (start and end times may shift slightly based on business needs, flexibility will be required to accommodate occasional schedule slides) - Voluntary overtime opportunities As a reward for your passion and commitment, we offer: - Remote Customer Service Representative will earn $19.00 per hour with shift premium for evening periods and weekends. - Performance based incentives - $250 Perfect Attendance bonus after 90-days of incident free attendance - Bi-Lingual Subsidy for bilingual skills (Must be fluent in Spanish and English) - Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include: - 401k Match - Medical - Dental - Vision - PTO - Paid Holidays - Tuition Reimbursement - Corporate Incentive Program - Complimentary AAA membership - Employee Referral Bonus - Employee recognition program This position will require that you have the following equipment for training and job performance: - High Speed Internet access with minimum speeds of 100mb - Ability to connect to a router/modem with Ethernet cable - Personal cell phone or home phone - Ability to download company apps on cell phone or tablet - Earphones/buds or headset, preferred but not required Supervisory Responsibilities: none Required Qualifications Education: - High school diploma or equivalent - Must qualify, obtain, and maintain all applicable state licenses required for selling and/or servicing Auto Club Group products Experience: - 6 months of Customer Service Experience - Providing customers service in a professional manner and de-escalating situations - Accurately inputting information into various fields using a PC keyboard - Navigating through a PC and/or automated processing system - Reading and comprehending various Customer Care service tools (manuals, work models, etc.) - Performing mathematical calculations including adding, subtracting, percentages, etc. Knowledge and Skills: - Telephone etiquette - Basic Computer skills - Ability to operate and navigate a laptop or PC often while using multiple applications to include the Internet, Google Maps, Email, company applications and more. Ability to toggle back and forth between applications - North American geographical relationships - Road condition reporting terminology - Strong communication skills demonstrated through the effective use of the Customer Interaction Model - Strong interpersonal skills - Strong written communications skills needed to respond in a professional manner to member/customer inquiries - Effective listening skills - Accurately enter information on a personal computer - Identify and resolve customer service issues/requests or transfer to appropriate customer advocate - Represent the Customer Care Department in a professional and positive manner - Maintain accurate records - Understand, read and reconcile payment history - Read maps and use travel related tools (i.e., directional cues) Preferred Qualifications - College level coursework in Business, Marketing, Geography or other related field and/or applicable professional/technical certification courses. Experience in: - Call center environment - minimum 6 months - Remote work - Customer service environment - Promoting ACG products and services - Identifying and responding to customer needs through cross-selling and up-selling products Work Environment - Irregular hours to include various shifts, weekends and/or holidays. - This is a remote call center position. Call Center employees work remote full-time. An exception to this would be in the case of connectivity or service level issues, in which employees would be required to report temporarily to a designated ACG facility (if located <50 miles from an office) until connectivity or service levels are restored. Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Auto Club Group visit www.aaa.com Important Note: ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.

It’s a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time Exempt/Non Exempt: Hourly Job Description: Why Intern with the AAA The Auto Club Group (ACG) The ACG Internship Program aims to provide a rich, relevant, and rewarding experience for college students. Interns will have weekly touch-bases with the Internship Team and meet virtually with executives from around the organization. The goal of the program is to provide interns with the opportunity to connect, network, and grow as they work on department-specific projects. The experience is designed to enhance the skills and abilities of young professionals and identify future talent for our organization. In this position with the AAA ACG Business Technology Team, you will: - Drive business results by collaboratively developing reporting dashboards, training AI tools, and processes improvement - Broaden your knowledge and create meaningful connections by cross-collaborating among the many business lines of ACG in a wide range of marketing projects A DAY IN THE LIFE of a Business Technology Intern ACG is seeking a motivated student to join our team as a Business Technology Intern who will work with a small team to develop relevant and exciting technology projects to drive ACG forward on our various roadmaps. In this position, you will have the opportunity to: - Assist with development and implementation of AI features and functionality to support our chat and omni channel strategies - Process map back-office optimization opportunities and implement improvements through Salesforce WE ARE LOOKING FOR CANDIDATES WHO Required Qualifications: Must be: - At least a junior, fully enrolled in a bachelor’s or master’s degree program at an accredited college/university, with a minimum 3.0 GPA - Studying a field related to Software Engineering, Business Intelligence/Analytics, or Data Science - Legally authorized to work in the U.S Must have: Skills: - Strong interpersonal skills, communication skills (oral and written), organizational skills, and strong situational adaptability - Strong analytical and critical thinking skills - Strong problem-solving skills and attention to detail - Ability to work in a fast-paced, dynamic environment - Ability to multi-task and appropriately prioritize tasks to ensure timely solutions to problems that meet business line goals - Experience with PC software applications (e.g., Word, Excel, PowerPoint, Access, etc.) - Proficiency with Excel and Data Analysis Knowledge of: - Basic math calculations to accurately perform various types of transactions - Basic Salesforce capabilities Ability to: - Learn the full range ACG products, services and functions to perform the responsibilities of assigned job - Assist internal/external client(s) in response to questions, requests and resolution of problems - Gather data and prepare/track reports - Assist and/or develop reports/presentations/recommendations for management review - Communicate effectively with others in a work environment and with the public - Work independently and on teams Preferred Qualifications: - Ability to learn and adapt to corporate cultures and processes and provide own relevant and effective experience and best practices - Be comfortable in an environment where responsibilities are broadly defined, resources are limited, and collaboration is critical to success - Ability to provide good service to internal and/or external customers - Prior internship or project experience in a business analytics role - Comfortable with ambiguity and iterative problem-solving - Proficiency with Python, and C++ - Coursework, certification, or hands‑on exposure to Lean Six Sigma process improvement methodologies (Yellow Belt or higher) Supervisory Responsibilities: None Compensation and Time Commitment The Auto Club Group will provide compensation of $22.75/hour for 40 hours/week. The interns will be expected to report between the hours of 9:00am and 6:00pm (ET) Monday through Friday for the duration of the program’s twelve (12) weeks. The program will run from May 18th to August 7th, 2026. Work Environment This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy. Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Auto Club Group visit www.aaa.com Important Note: ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.

It’s a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time Exempt/Non Exempt: Salary Job Description: This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy. The Digital Readiness & Workforce Capability Consultant drives adoption and time-to-value for priority digital and workflow changes by translating tool rollouts into practical workforce enablement and sustained usage. The role partners with IT and internal portfolio owners to assess readiness, define role-based capability needs, and build scalable enablement and reinforcement that reduces friction for employees and managers. This position focuses on making changes usable in day-to-day work through manager guidance, job aids, targeted reinforcement, and adoption measurement rather than one-time training coordination. The Consultant primarily supports internal delivery teams and stakeholders, with selective leader engagement to align expectations, remove barriers, and reinforce adoption in priority segments. Key Responsibilities include: - Build adoption strategies for priority digital and workflow changes, including target populations, capability needs, manager enablement approach, and reinforcement plan. - Conduct readiness and adoption diagnostics using feedback, workflow mapping, and available usage/adoption signals to identify barriers and prioritize interventions. - Develop scalable enablement assets tied to real workflows, such as job aids, manager talking points, office hours structures, and practical implementation guidance. - Partner with IT and change stakeholders to align workforce enablement plans with rollout timelines, communications, and support models. - Define and monitor adoption measures and leading indicators; provide recommendations to scale, adjust, or pause approaches based on evidence. - Support pilots and staged rollouts by structuring learning capture, surfacing friction points, and improving approaches before broader deployment. - Coordinate with Culture & Experience and Leader Effectiveness partners to ensure communications, leader routines, and reinforcement are aligned and usable. Supervisory Responsibilities: None How you will benefit: - A competitive annual salary between $105,000 - $140,000 with annual bonus potential based on performance - ACG offers excellent and comprehensive benefits packages, including: - Medical, dental and vision benefits - 401k Match - Paid parental leave and adoption assistance - Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays - Paid volunteer day annually - Tuition assistance program, professional certification reimbursement program and other professional development opportunities - AAA Membership - Discounts, perks, and rewards and much more II. Required Qualifications (these are the minimum requirements to qualify) Education (include minimum education and any licensing/certifications): - Bachelor’s degree in Human Resources, Learning, Business, Information Systems, Organizational Development, or a related field required. Experience: - 6 years of experience in digital adoption, workforce enablement, change management, learning strategy, or related work. - Responsibility for translating enterprise or functional changes into practical, role‑based enablement that drives sustained usage. - Assessing workforce readiness, designing scalable enablement and manager guidance tied to real workflows, and using adoption signals or feedback to refine approaches over time. Knowledge of: - Digital adoption and workforce enablement principles, including how new tools and workflows are integrated into day‑to‑day employee and manager work. - Organizational change and readiness concepts, including common sources of adoption friction during technology or workflow changes. - Cross‑functional operating models across IT, HR, and business teams and how these groups collaborate during enterprise or functional rollouts. - Adoption measurement approaches, including the use of leading indicators, qualitative feedback, and reinforcement mechanisms. - Effective communication and facilitation practices that support clarity, usability, and action. Skills & Ability: - Translating tool and workflow changes into practical, role‑based enablement and manager‑ready guidance that drives sustained usage. - Building strong stakeholder partnerships and influencing without formal authority across IT, HR, and business teams. - Designing and applying measurable adoption and reinforcement approaches, using leading indicators and feedback loops to refine strategies over time. - Facilitating conversations and communicating complex concepts with a focus on clarity, usability, and actionable outcomes, particularly for managers and operational teams. - Diagnosing workflow friction and recommending targeted, practical interventions that improve time‑to‑value for employees and the organization. III. Preferred Qualifications - Experience partnering with IT or technology delivery teams on adoption planning and rollout support preferred. - Experience supporting distributed and/or frontline populations preferred. IV. Work Environment This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy. Important Note: The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodation will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Auto Club Group visit www.aaa.com Important Note: ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.

It’s a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time Exempt/Non Exempt: Hourly Job Description: Why Intern with the AAA The Auto Club Group (ACG)  The ACG Internship Program aims to provide a rich, relevant, and rewarding experience for college students. Interns will have weekly touch-bases with the Internship Team and meet virtually with executives from around the organization. The goal of the program is to provide interns with the opportunity to connect, network, and grow as they work on department-specific projects. The experience is designed to enhance the skills and abilities of young professionals and identify future talent for our organization.   ACG is making a large investment in AI in 2026 and is building the internal infrastructure needed to turn that investment into real workforce impact. A critical component of that effort is the AI Champion Network—a volunteer peer-to-peer network designed to help employees across the organization adopt AI tools effectively, responsibly, and in ways that fit their day-to-day work. In this position with the AAA ACG People & Experience Strategy Team, you will:  - Work directly with the People & Experience Strategy team to design, launch, and operationalize the AI Champion Network from the ground up - Contribute to enterprise transformation and strengthen your program management and change enablement skills A DAY IN THE LIFE of an AI Champion Network Intern  ACG is seeking a motivated student to join our team as an AI Champion Network Intern who will work with a small team to co-create program frameworks, toolkits, onboarding materials, and use-case resources that help employees adopt AI effectively and responsibly. The work requires organizational thinking, strong communication, and the ability to turn ambiguous ideas into structured, usable deliverables. In this position, you will have the opportunity to:  - Draft the AI Champion Network program charter, including purpose, operating principles, roles and responsibilities, governance structure, and success measures - Create Champion onboarding materials: welcome guides, orientation decks, role expectations, and a “first 30 days” roadmap - Coordinate across HR, IT, and business unit stakeholders to align on program scope, tool boundaries, and approved use cases - Design a measurement framework for the network, including leading indicators (champion activity, use-case submissions, participation rates) and lagging indicators (adoption trends, employee sentiment) WE ARE LOOKING FOR CANDIDATES WHO  Required Qualifications:   Must be:  - At least a junior, fully enrolled in a bachelor’s or master’s degree program at an accredited college/university, with a minimum 3.0 GPA   - Studying a field related to Industrial-Organizational Psychology, Organizational Development, Human Resources, Business Administration, Communications, or Behavioral Science - Legally authorized to work in the U.S  Must have:   Skills:  - Strong interpersonal skills, communication skills (oral and written), organizational skills, and strong situational adaptability   - Strong analytical and critical thinking skills  - Strong problem-solving skills and attention to detail  - Ability to work in a fast-paced, dynamic environment  - Ability to multi-task and appropriately prioritize to ensure timely solutions to problems - Experience using Microsoft 365 tools (Teams, SharePoint, Word, Excel, PowerPoint)   Knowledge of:  - Basic math calculations to accurately perform various types of transactions  - Organizational behavior and human factors shaping technology adoption at work - Basic concepts relating to generative AI tools and their use in workplace settings (hands-on familiarity is a plus; deep technical knowledge is not required) - Stakeholder analysis and communication planning fundamentals - Basic program or project management concepts, including how to scope work, set milestones, and manage dependencies - Basic product/project management topics including stakeholder analysis, adoption frameworks (e.g., HEART, ADKAR), or experience running related workshops Ability to:  - Learn the full range ACG products, services and functions to perform the responsibilities of assigned job  - Develop clear, professional written deliverables (guides, decks, frameworks, playbooks) independently with minimal editing required - Facilitate or support meetings, workshops, or working sessions with cross-functional participants - Gather qualitative and quantitative data, synthesize findings, and present meaningful insights to leadership - Work effectively in a remote environment, independently and on teams - Collaborate across functions and seniority levels Preferred Qualifications:   - Ability to learn and adapt to corporate cultures and processes and provide own relevant and effective experience and best practices  - Comfort with working in an environment where responsibilities are broadly defined, resources are limited, and collaboration is critical to success  - Ability to provide good service to internal and/or external customers  - Personal experience experimenting with AI tools (ChatGPT, Microsoft Copilot, etc.) in an academic or professional context and an ability to articulate practical use cases - Experience designing or supporting an employee program, learning initiative, community of practice, or similar volunteer/ambassador network - Coursework or applied experience in training design, instructional content development, or adult learning principles - Exposure to people analytics, or survey/listening tools (e.g., Culture Amp, Qualtrics, Glint) - Familiarity using SharePoint or OneDrive for content organization and knowledge management Supervisory Responsibilities:   None  Compensation and Time Commitment    The Auto Club Group will provide compensation of $19.50/hour for 40 hours/week. The interns will be expected to report during core hours Monday through Friday for the duration of the program’s twelve (12) weeks. The program will run from May 18th to August 7th, 2026.  Work Environment   This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy. Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Auto Club Group visit www.aaa.com Important Note: ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.

It’s a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time Exempt/Non Exempt: Salary Job Description: This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy. Manager, Culture & Experience - The Auto Club Group What you will do: Reports to: Director & above The Manager, Culture & Experience, is a player-coach leader responsible for building and operating ACG’s culture and employee experience mechanisms as a cohesive system that leaders and employees can reliably use. The role integrates culture communications, recognition, employee listening follow-through, and frontline experience activation into an aligned portfolio with clear standards, consistent operating rhythms, and practical tools designed for adoption in both corporate and non-desk environments. This leader is accountable for execution quality and coordination across the culture ecosystem, ensuring initiatives are connected, usable, and reinforced over time rather than delivered as disconnected programs. The Manager partners closely with the Transformation & Enablement team and other HR functions to align culture work to enterprise priorities and measurable outcomes, while developing and coaching team members and strengthening stakeholder confidence in the function’s effectiveness. In the first 6–12 months, success looks like a simplified and integrated set of culture mechanisms and leader tools, measurable improvement in follow-through within priority segments, and a repeatable operating rhythm that reduces noise and increases adoption. Key Responsibilities include: - Lead the Culture & Experience portfolio, translating enterprise priorities into a sequenced plan of mechanisms, campaigns, and leader-ready tools with clear ownership and timelines. - Establish and maintain operating rhythms and standards across culture workstreams, including intake, prioritization, execution, reinforcement, and continuous improvement. - Integrate recognition, listening follow-through, communications, and frontline activation so mechanisms reinforce one another and do not compete for attention. - Ensure culture tools and communications are usable in branch and frontline environments by adapting delivery methods and materials for non-desk realities. - Oversee execution quality for assigned programs and campaigns, including scope clarity, stakeholder alignment, and cross-functional coordination. - Partner with Transformation & Enablement to embed culture mechanisms into changing efforts and ensure reinforcement after launch. - Define and manage adoption indicators and feedback loops for culture mechanisms; drive iteration based on participation, usability, and follow-through signals. - Coach and develop specialists, setting expectations for quality, responsiveness, and practical leader support. - Identify and resolve operational bottlenecks, handoff issues, and scope creep that reduce the effectiveness of culture initiatives. Supervisory Responsibilities: Leads team of professionals. Ensure adherence to corporate and Human Resource policies and procedures. How you will benefit: - A competitive annual salary between $120,000 - $149,000 with annual bonus potential based on performance - ACG offers excellent and comprehensive benefits packages, including: - Medical, dental and vision benefits - 401k Match - Paid parental leave and adoption assistance - Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays - Paid volunteer day annually - Tuition assistance program, professional certification reimbursement program and other professional development opportunities - AAA Membership - Discounts, perks, and rewards and much more II. Required Qualifications (these are the minimum requirements to qualify) Education (include minimum education and any licensing/certifications): - Bachelor’s degree in Human Resources, Business, Communications, Organizational Development, or a related field required. Experience: - 8 years of experience in employee experience, culture, engagement programs, internal communications, or related work - Demonstrated experience leading or managing integrated culture or employee experience initiatives, including translating enterprise priorities into coordinated programs, mechanisms, or leader tools rather than standalone activities. - Experience operating in complex, matrixed environments, partnering across HR functions (e.g., Transformation & Enablement, Communications, Talent, or Operations) to align work, manage dependencies, and ensure sustained follow‑through. - Proven experience designing and executing programs for frontline and non‑desk populations, with an understanding of branch, field, or distributed work environments and the constraints that affect communication, adoption, and reinforcement. - Using data, feedback, and adoption metrics to assess effectiveness, identify gaps in follow‑through, and refine tools, messaging, or approaches over time. Knowledge of: - Employee experience, culture, engagement, recognition, and listening programs and how they operate as an integrated system - Understanding of how culture mechanisms align to enterprise priorities, transformation efforts, and measurable organizational outcomes. - Frontline and branch environments, including constraints that impact communication, tool usability, and experience activation. - Prioritization, sequencing, ownership, and coordination required to manage multiple culture initiatives effectively. - Adoption indicators, feedback loops, and data used to evaluate effectiveness and guide improvement. Skills & Ability: - Ability to lead an integrated portfolio with strong prioritization, execution discipline, and stakeholder alignment. - Strong written and verbal communication skills, including the ability to create leader-ready tools and simplify complex work. - Ability to design for adoption, reinforce usage over time, and improve mechanisms using feedback and data. - Strong partnership skills across HR and business leaders, with the ability to influence without relying on formal authority. - Ability to establish clear standards and operating rhythms that improve consistency and reduce rework. - Establishing operating rhythms, managing handoffs, resolving bottlenecks, and ensuring consistent execution and reinforcement across initiatives. - Coaching and developing professionals, setting clear expectations for quality, responsiveness, and practical leader support. - Ability to use adoption metrics and feedback to improve effectiveness and clearly communicate complex information to leaders and frontline audiences. III. Preferred Qualifications - 2 years of people leadership or team lead experience strongly preferred. - Experience designing and scaling programs across distributed and frontline environments preferred. IV. Work Environment This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy. However, the position spends a varying amount of time traveling to meet with branch management and agents, which involves exposure to road hazards and temperature extremes during travel. Important Note: The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodation will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Auto Club Group visit www.aaa.com Important Note: ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.