Role Description The Workforce Management Specialist plays a critical role in ensuring the efficient and effective operation of support teams. Their primary responsibility is focused on scheduling and real-time optimisation to meet service level agreements (SLAs) and operational goals. Additionally, the successful candidate will be required to assist in workload forecasting based on business needs, leveraging historical data and current trends to support accurate staffing plans. - Create and maintain agent schedules that align with forecasted workload, operational requirements, and employee preferences, ensuring compliance with labour laws and company policies. - Monitor real-time data, including ticket volumes, live messaging queues, and agent availability, to ensure optimal coverage and adherence to SLAs. - Proactively address staffing gaps or workload fluctuations by reallocating resources or making adjustments to assignments. - Track and report on schedule adherence, attendance, and productivity metrics. - Identify and escalate real-time issues (e.g., volume surges, system outages) to appropriate stakeholders and execute contingency plans as needed. - Recommend and implement process improvements or automation opportunities to enhance workforce management efficiency. - Assist in the development of accurate short-term and long-term workload forecasts by analysing historical data, current trends, and external factors. - Collaborate with stakeholders to translate forecasts into actionable staffing plans and schedules. - Generate and share detailed reports on team performance, operational efficiency, and adherence to KPIs. - Identify trends, bottlenecks, and areas for improvement using data insights and collaborate with teams to implement solutions. Qualifications - Proven experience in workforce management, including real-time monitoring, scheduling, and forecasting in a multi-department or multi-site environment. - Strong analytical and problem-solving skills, with the ability to interpret and act on data insights. - Experience with workforce management tools/software (e.g., NICE, Teleopti, Assembled, or similar) is preferred. - Proven ability to manage time-sensitive, high-pressure situations effectively. - Strong written and verbal communication skills, with the ability to communicate complex information clearly to stakeholders at all levels. - Fluency in English is required. - Experience working in a remote or distributed team is a plus. - A proactive approach to process improvements and a willingness to stay updated on industry best practices. Requirements - You'll report to: Senior Director, CX Strategy & Business Operations - Team: [Operations] - [Customer Experience] - Location: EMEA - Start date: As soon as possible Benefits - Work from anywhere - Flexible paid time off - Flexible working hours (we are async) - 16 weeks paid parental leave - Mental health support services - Stock options - Learning budget - Home office budget & IT equipment - Budget for local in-person social events or co-working spaces

Role Description The Workforce Management Specialist plays a critical role in ensuring the efficient and effective operation of support teams. Their primary responsibility is focused on scheduling and real-time optimisation to meet service level agreements (SLAs) and operational goals. Additionally, the successful candidate will be required to assist in workload forecasting based on business needs, leveraging historical data and current trends to support accurate staffing plans. - Create and maintain agent schedules that align with forecasted workload, operational requirements, and employee preferences, ensuring compliance with labour laws and company policies. - Monitor real-time data, including ticket volumes, live messaging queues, and agent availability, to ensure optimal coverage and adherence to SLAs. - Proactively address staffing gaps or workload fluctuations by reallocating resources or making adjustments to assignments. - Track and report on schedule adherence, attendance, and productivity metrics. - Identify and escalate real-time issues (e.g., volume surges, system outages) to appropriate stakeholders and execute contingency plans as needed. - Recommend and implement process improvements or automation opportunities to enhance workforce management efficiency. - Assist in the development of accurate short-term and long-term workload forecasts by analysing historical data, current trends, and external factors. - Collaborate with stakeholders to translate forecasts into actionable staffing plans and schedules. - Generate and share detailed reports on team performance, operational efficiency, and adherence to KPIs. - Identify trends, bottlenecks, and areas for improvement using data insights and collaborate with teams to implement solutions. Qualifications - Proven experience in workforce management, including real-time monitoring, scheduling, and forecasting in a multi-department or multi-site environment. - Strong analytical and problem-solving skills, with the ability to interpret and act on data insights. - Experience with workforce management tools/software (e.g., NICE, Teleopti, Assembled, or similar) is preferred. - Proven ability to manage time-sensitive, high-pressure situations effectively. - Strong written and verbal communication skills, with the ability to communicate complex information clearly to stakeholders at all levels. - Fluency in English is required. - Experience working in a remote or distributed team is a plus. - A proactive approach to process improvements and a willingness to stay updated on industry best practices. Requirements - You'll report to: Senior Director, CX Strategy & Business Operations - Team: [Operations] - [Customer Experience] - Location: EMEA - Start date: As soon as possible Benefits - Work from anywhere - Flexible paid time off - Flexible working hours (we are async) - 16 weeks paid parental leave - Mental health support services - Stock options - Learning budget - Home office budget & IT equipment - Budget for local in-person social events or co-working spaces

Role Description Sporticulture is seeking a detail-oriented and strategic Liquidation Specialist to manage the end-to-end process of liquidating excess, aged, and overstock inventory. This role is critical to recovering maximum value from surplus product while keeping our inventory lean and our operations efficient. The ideal candidate is analytical, commercially minded, and highly organized — someone who can identify the right channels, negotiate favorable terms, and execute liquidation plans with speed and precision. If you are a proactive, data-driven professional who thrives in a fast-paced environment and can turn excess inventory into recovered revenue, this is your opportunity to make a measurable impact at a growing consumer products company. Qualifications - Proven experience in liquidation, inventory management, wholesale buying/selling, or a closely related field - Strong negotiation skills with a track record of closing favorable deals - Solid analytical skills — comfortable working with data, spreadsheets, and inventory reports - Excellent organizational skills with the ability to manage multiple liquidation projects simultaneously - Strong written and verbal communication skills in English - Ability to work independently and make sound commercial decisions with minimal supervision - Experience in consumer products, licensed merchandise, retail, or e-commerce industries (preferred) - Familiarity with liquidation marketplaces and platforms (e.g., B-Stock, Direct Liquidation, BULQ, Amazon Liquidations) (preferred) - Experience working with ERP systems such as Microsoft Dynamics 365 Business Central (preferred) - Background in supply chain, procurement, or wholesale distribution (preferred) - Experience building or managing vendor/buyer relationships in a remote environment (preferred) - Knowledge of licensed sports merchandise or seasonal consumer goods (preferred) Requirements - Must be available to work within US business hours (overlap required) - Reliable high-speed internet connection and a suitable remote work setup - Proficiency in Microsoft Excel or Google Sheets for data tracking and reporting - Comfortable using project management and communication tools (e.g., Teams, Slack, Asana) - High attention to detail and a results-driven mindset - Ability to handle confidential commercial information with discretion Benefits - Competitive salary based on experience - Opportunities for growth within a dynamic and collaborative team

Role Description Hey hey Kommunikationsprofi – wir suchen dich! Ob Urlaub, Auto oder neue Möbel - smava hilft bei der Finanzierung vieler Wünsche und vermittelt als Online-Vergleichsportal Kredite zwischen Kund*in und Partnerbank. Wir machen Kredite transparent, fair und günstig. Auch du willst aktiv zur Erfüllung der Kund*innenwünsche beitragen? Unsere Kund*innen freuen sich auf deine telefonische Beratung zum Einkommensschutz. Dich erwartet eigenverantwortliches Arbeiten in einer lockeren und familiären Arbeitsatmosphäre mit flachen Hierarchien. Zur Verstärkung unseres Vertriebsteams mit knapp 40 Vertriebler*innen aus den verschiedensten Bereichen suchen wir dich in Vollzeit als: Absicherungsspezialist - Kredit im Homeoffice (w/m/d) So sieht dein Team aus: - Gemeinsam mit deinen zukünftigen Kolleg*innen berätst du unsere Kund*innen rund um das Thema Kreditabsicherung nach Kreditabschluss. - Berücksichtigung der individuellen Wünsche unserer Kund*innen. - Hohe Kundenzufriedenheit durch hohe Serviceorientierung. - Offene Kultur mit flachen Hierarchien und ein starkes Team. - Genügend Raum, um dich selbst mit einbringen zu können. Das machst du bei uns: - Expert*in für unsere Kund*innen in Bezug auf die Absicherung der vermittelten Ratenkredite. - Telefonische Beratung zu den entsprechenden Versicherungsprodukten. - Ermittlung des individuellen Bedarfs deiner Kund*innen und Unterstützung mit maßgeschneiderten Lösungen. - Hohe Kundenzufriedenheit durch hohe Serviceorientierung. - Keine Kaltakquise - alle deine Kund*innen freuen sich auf deine telefonische Beratung. - Effizienter Arbeitsalltag durch moderne Kommunikationstools und digitale Abschlussmöglichkeiten. Qualifications - Erste Erfahrungen im Vertrieb oder im Kundenkontakt (z.B. Vertrieb, Sales oder Telesales). - Serviceorientiert mit großer Leidenschaft für Kredite. - Kommunikationstalent mit offener und professioneller Art am Telefon. - Hohe Zuverlässigkeit und engagierte Arbeitsweise. - Motivation zur Weiterentwicklung und gemeinsames Durchstarten. - Idealerweise abgeschlossene kaufmännische Ausbildung. Benefits - Gehaltsmodell mit ungedeckelter Provision. - Interne Karriereprogramme, Weiterbildungsmöglichkeiten und Coaching-Angebote. - Flexibilität, zu 100% deutschlandweit im Homeoffice zu arbeiten. - Vollständig digitale Einarbeitung und unkomplizierte Zusendung des benötigten Equipments vor Jobbeginn. - 30 Tage Urlaub. - 10-Kind Krank Tage zusätzlich zum gesetzlichen Anspruch für Eltern. - Kooperationen mit Sportanbietern für körperliche und mentale Gesundheit. - Engagement für ein diverses und inklusives Umfeld. Company Description Bei smava stehen wir für Vielfalt und schaffen ein Umfeld, das eine Vielzahl von Perspektiven, Fähigkeiten und Backgrounds repräsentiert. Wir setzen uns für gleiche Beschäftigungs- und Entwicklungschancen ein, unabhängig vom Geschlecht oder der Geschlechtsidentität, Religion, Alter, sexueller Orientierung, Hautfarbe, Beeinträchtigung, Kultur oder Herkunftsland. Are you up for a successful grown-up start-up headquartered in Berlin-Friedrichshain? We are smava – the online credit comparison platform. We make loans transparent, fair and affordable! With more than 300.000 satisfied customers, we are one of the biggest FinTech companies in Germany. Become now part of our vision to shape the digital future of the consumer loan market!