Role Description The Workforce Management Specialist plays a critical role in ensuring the efficient and effective operation of support teams. Their primary responsibility is focused on scheduling and real-time optimisation to meet service level agreements (SLAs) and operational goals. Additionally, the successful candidate will be required to assist in workload forecasting based on business needs, leveraging historical data and current trends to support accurate staffing plans. - Create and maintain agent schedules that align with forecasted workload, operational requirements, and employee preferences, ensuring compliance with labour laws and company policies. - Monitor real-time data, including ticket volumes, live messaging queues, and agent availability, to ensure optimal coverage and adherence to SLAs. - Proactively address staffing gaps or workload fluctuations by reallocating resources or making adjustments to assignments. - Track and report on schedule adherence, attendance, and productivity metrics. - Identify and escalate real-time issues (e.g., volume surges, system outages) to appropriate stakeholders and execute contingency plans as needed. - Recommend and implement process improvements or automation opportunities to enhance workforce management efficiency. - Assist in the development of accurate short-term and long-term workload forecasts by analysing historical data, current trends, and external factors. - Collaborate with stakeholders to translate forecasts into actionable staffing plans and schedules. - Generate and share detailed reports on team performance, operational efficiency, and adherence to KPIs. - Identify trends, bottlenecks, and areas for improvement using data insights and collaborate with teams to implement solutions. Qualifications - Proven experience in workforce management, including real-time monitoring, scheduling, and forecasting in a multi-department or multi-site environment. - Strong analytical and problem-solving skills, with the ability to interpret and act on data insights. - Experience with workforce management tools/software (e.g., NICE, Teleopti, Assembled, or similar) is preferred. - Proven ability to manage time-sensitive, high-pressure situations effectively. - Strong written and verbal communication skills, with the ability to communicate complex information clearly to stakeholders at all levels. - Fluency in English is required. - Experience working in a remote or distributed team is a plus. - A proactive approach to process improvements and a willingness to stay updated on industry best practices. Requirements - You'll report to: Senior Director, CX Strategy & Business Operations - Team: [Operations] - [Customer Experience] - Location: EMEA - Start date: As soon as possible Benefits - Work from anywhere - Flexible paid time off - Flexible working hours (we are async) - 16 weeks paid parental leave - Mental health support services - Stock options - Learning budget - Home office budget & IT equipment - Budget for local in-person social events or co-working spaces

Role Description Sporticulture is seeking a detail-oriented and strategic Liquidation Specialist to manage the end-to-end process of liquidating excess, aged, and overstock inventory. This role is critical to recovering maximum value from surplus product while keeping our inventory lean and our operations efficient. The ideal candidate is analytical, commercially minded, and highly organized — someone who can identify the right channels, negotiate favorable terms, and execute liquidation plans with speed and precision. If you are a proactive, data-driven professional who thrives in a fast-paced environment and can turn excess inventory into recovered revenue, this is your opportunity to make a measurable impact at a growing consumer products company. Qualifications - Proven experience in liquidation, inventory management, wholesale buying/selling, or a closely related field - Strong negotiation skills with a track record of closing favorable deals - Solid analytical skills — comfortable working with data, spreadsheets, and inventory reports - Excellent organizational skills with the ability to manage multiple liquidation projects simultaneously - Strong written and verbal communication skills in English - Ability to work independently and make sound commercial decisions with minimal supervision - Experience in consumer products, licensed merchandise, retail, or e-commerce industries (preferred) - Familiarity with liquidation marketplaces and platforms (e.g., B-Stock, Direct Liquidation, BULQ, Amazon Liquidations) (preferred) - Experience working with ERP systems such as Microsoft Dynamics 365 Business Central (preferred) - Background in supply chain, procurement, or wholesale distribution (preferred) - Experience building or managing vendor/buyer relationships in a remote environment (preferred) - Knowledge of licensed sports merchandise or seasonal consumer goods (preferred) Requirements - Must be available to work within US business hours (overlap required) - Reliable high-speed internet connection and a suitable remote work setup - Proficiency in Microsoft Excel or Google Sheets for data tracking and reporting - Comfortable using project management and communication tools (e.g., Teams, Slack, Asana) - High attention to detail and a results-driven mindset - Ability to handle confidential commercial information with discretion Benefits - Competitive salary based on experience - Opportunities for growth within a dynamic and collaborative team

Role Description Hey hey Kommunikationsprofi – wir suchen dich! Ob Urlaub, Auto oder neue Möbel - smava hilft bei der Finanzierung vieler Wünsche und vermittelt als Online-Vergleichsportal Kredite zwischen Kund*in und Partnerbank. Wir machen Kredite transparent, fair und günstig. Auch du willst aktiv zur Erfüllung der Kund*innenwünsche beitragen? Unsere Kund*innen freuen sich auf deine telefonische Beratung zum Einkommensschutz. Dich erwartet eigenverantwortliches Arbeiten in einer lockeren und familiären Arbeitsatmosphäre mit flachen Hierarchien. Zur Verstärkung unseres Vertriebsteams mit knapp 40 Vertriebler*innen aus den verschiedensten Bereichen suchen wir dich in Vollzeit als: Absicherungsspezialist - Kredit im Homeoffice (w/m/d) So sieht dein Team aus: - Gemeinsam mit deinen zukünftigen Kolleg*innen berätst du unsere Kund*innen rund um das Thema Kreditabsicherung nach Kreditabschluss. - Berücksichtigung der individuellen Wünsche unserer Kund*innen. - Hohe Kundenzufriedenheit durch hohe Serviceorientierung. - Offene Kultur mit flachen Hierarchien und ein starkes Team. - Genügend Raum, um dich selbst mit einbringen zu können. Das machst du bei uns: - Expert*in für unsere Kund*innen in Bezug auf die Absicherung der vermittelten Ratenkredite. - Telefonische Beratung zu den entsprechenden Versicherungsprodukten. - Ermittlung des individuellen Bedarfs deiner Kund*innen und Unterstützung mit maßgeschneiderten Lösungen. - Hohe Kundenzufriedenheit durch hohe Serviceorientierung. - Keine Kaltakquise - alle deine Kund*innen freuen sich auf deine telefonische Beratung. - Effizienter Arbeitsalltag durch moderne Kommunikationstools und digitale Abschlussmöglichkeiten. Qualifications - Erste Erfahrungen im Vertrieb oder im Kundenkontakt (z.B. Vertrieb, Sales oder Telesales). - Serviceorientiert mit großer Leidenschaft für Kredite. - Kommunikationstalent mit offener und professioneller Art am Telefon. - Hohe Zuverlässigkeit und engagierte Arbeitsweise. - Motivation zur Weiterentwicklung und gemeinsames Durchstarten. - Idealerweise abgeschlossene kaufmännische Ausbildung. Benefits - Gehaltsmodell mit ungedeckelter Provision. - Interne Karriereprogramme, Weiterbildungsmöglichkeiten und Coaching-Angebote. - Flexibilität, zu 100% deutschlandweit im Homeoffice zu arbeiten. - Vollständig digitale Einarbeitung und unkomplizierte Zusendung des benötigten Equipments vor Jobbeginn. - 30 Tage Urlaub. - 10-Kind Krank Tage zusätzlich zum gesetzlichen Anspruch für Eltern. - Kooperationen mit Sportanbietern für körperliche und mentale Gesundheit. - Engagement für ein diverses und inklusives Umfeld. Company Description Bei smava stehen wir für Vielfalt und schaffen ein Umfeld, das eine Vielzahl von Perspektiven, Fähigkeiten und Backgrounds repräsentiert. Wir setzen uns für gleiche Beschäftigungs- und Entwicklungschancen ein, unabhängig vom Geschlecht oder der Geschlechtsidentität, Religion, Alter, sexueller Orientierung, Hautfarbe, Beeinträchtigung, Kultur oder Herkunftsland. Are you up for a successful grown-up start-up headquartered in Berlin-Friedrichshain? We are smava – the online credit comparison platform. We make loans transparent, fair and affordable! With more than 300.000 satisfied customers, we are one of the biggest FinTech companies in Germany. Become now part of our vision to shape the digital future of the consumer loan market!

Title: Imaging Resource Specialist I Location: Norwood United States Job Description: HYBRID IN MA Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Responsible for ensuring that imaging/radiology patients are accurately scheduled for their tests and registered into the practice management system. The scheduling responsibilities include conducting patient safety assessments, determining appropriate appointment length, and providing patient testing instructions. delivers excellent customer service and support to patients, clinicians, and technologists, with primary responsibility for answering phones, scheduling and managing appointments including appropriate follow-up appointments, and conducting outreach calls on behalf of the radiology department. Able to work independently by demonstrating a high level of competence in all support roles. Works to improve radiology clinical and clerical operations through coordination of contact between technologists, patients and referrals. Schedule: FT, 40 hours. Monday - Friday, 9am - 5:30pm Location: Training is 100% onsite for approximately the first 60 days. Once training is completed, will have options to work a hybrid schedule or fully remote (if hybrid, schedule will be confirmed by manager). When working / training onsite, will either be at 1177 Boston Providence Hwy Norwood, MA or 420 Libbey Parkway Weymouth, MA If you reside near Norwood, MA, you'll enjoy the flexibility of a hybrid-remote position* as you take on some tough challenges. Primary Responsibilities: - Answers multi-queue phone lines to schedule and confirm patient appointments - Schedules imaging appointments, determines appropriate appointment length, and reviews necessary pre-test preparation with patient - Interviews patients or representatives using communication skills effectively and professionally to complete MRI and CT safety assessments. Identifies cases for high-risk clinical review - Reviews lab results prior to CT imaging exams and places lab orders when not yet available, informing patients of such requirements prior to their visits - Informs patients of copayment and remaining deductible amounts prior to their appointments - Demonstrates a high level of competency when handling difficult phone calls and dealing with complex issues - Manages referral work queue (WQ) lists and outreaches patients to schedule imaging studies by utilizing standard department authorization and outreach protocols/guidelines - Completes all WQ outreach protocols, ensuring that proper referral statuses are utilized and that referrals are closed out properly upon completion of outreaches in order to maintain WQs clean and up-to-date - Remains current on participating insurer requirements and procedures. Explains insurance issues to patients and help them understand the referral networks. Maintains knowledge of reference base for referral authorizations - Reviews referral information from clinicians for pertinent information regarding imaging/radiology tests and procedures - Verifies that insurance information is accurate and up-to-date and contacts central registration to update insurance information as necessary - Conducts thorough chart research to eliminate duplicate referral requests and maintain imaging WQ up-to-date - Keeps patient and provider informed of status of all referrals (approved, pending or denied) - Manages imaging orders received from Non-Atrius Providers by entering orders into the Atrius EPIC system and ensuring that all necessary prior authorization information is present. Follows up with referring to the provider's office to obtain missing information when necessary - Researches questions/concerns from patients regarding bills and determines if issue is related to the referral process. Assists in resolving billing and denied referral matters as they relate to the referral process. Refers patients to appropriate staff (e.g., patient account representatives) for billing issues related to insurance benefits and services covered under the benefits plan - Acts as a resource on referral related issues - Trains and orients new staff as needed. May also be involved in interviewing and onboarding of new staff - Demonstrates proficiency with RIS, EPIC and CADENCE - Performs functions of a Radiology Aide I - Accesses only the minimum necessary protected health information (PHI) for the performance of job duties. Actively protects the confidentiality and privacy of all protected health information they access in all its forms (written, verbal, and electronic, etc.) taking reasonable precautions to prohibit unauthorized access. Complies with all Atrius Health and departmental privacy policies, procedures and protocols. Follows HIPAA privacy guidelines without deviation when handling protected health information - Works in a normal office environment with frequent interruptions - Performs other duties as assigned What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: - Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays - Medical Plan options along with participation in a Health Spending Account or a Health Saving account - Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage - 401(k) Savings Plan, Employee Stock Purchase Plan - Education Reimbursement - Employee Discounts - Employee Assistance Program - Employee Referral Bonus Program - Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - High School Diploma/GED - 1+ years of customer service or healthcare experience - Intermediate level of proficiency with Microsoft Office products, etc. Preferred Qualifications: - Prior experience in a medical/clinical setting - Previous experience in a job requiring the ability to multi-task and prioritize activities - Previous call center experience Soft Skills: - Familiarity with medical terminology - Strong interpersonal, customer service, time management, computer and organizational skills - Familiarity with EPIC or aptitude to master - Works in a busy medical/clinical office environment with constant contact with patients and clinicians and frequent interruptions - All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #YELLOW