Job Closed
This listing is no longer active.
Operations Support Supervisor
Location
United States
Posted
77 days ago
Salary
$24 - $30 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Operations Support Supervisor
EnterSource
Role Description The Operations Support Supervisor provides leadership and guidance to the Operations Support team, ensuring smooth daily operations, task delegation, and workflow management while supporting EnterSource products and services to customers, company affiliates, and company team members in a manner that aligns with the company culture, mission, vision, values, virtues, policies, and procedures while meeting safety and quality standards and delivering a top-level customer experience. The Operations Support Supervisor serves as the bridge between the Operations Support Coordinators and Supervisors, offering training, support, and problem resolution. Someone in this role will be expected to demonstrate skills such as attention to detail, willingness to learn, complete new tasks as needs change, a sense of urgency during peak volume times throughout the day, and an ability to prioritize workloads. - Oversee the daily activities of Operations Support Coordinators. - Assign and monitor workloads, ensuring timely completion of tasks. - Provide training, mentorship, and performance feedback to the team. - Serve as the escalation point for complex scheduling, customer, or field issues. - Ensure consistency in data entry, documentation standards, and communication protocols. - Collaborate with project managers, field supervisors, and other departments to align operational activities. - Maintain an understanding of Google Workspace applications. - Support the Supervisor with reporting, tracking KPIs, and continuous process improvement initiatives. - Assist with developing and updating standard operating procedures and process documentation. - Contribute to assignments and/or projects as they come up and as the business changes. Qualifications - Excellent customer service and written, verbal, and interpersonal communication skills. - Strong leadership, organizational, and decision-making abilities. - Possess telephone and email etiquette skills. - Ability to read and understand procedures, written documentation, and training materials. - Demonstrate respect for others, high ethical standards, and a strong work ethic emphasizing team commitment. - Strong organizational and time management skills. - Follow-through and the ability to multi-task and meet deadlines. - Ability to work under pressure and respond with urgency. - Ability to work independently and willing to research and suggest creative solutions. - Adapt to change and have the ability to prioritize. - Ability to learn quickly and grasp new instructions easily. - Strong computer navigation skills and knowledge of Google Workspace applications or Microsoft Office equivalent. - Ability to type 50 WPM. - Operate effectively in a dynamic and rapidly changing technology environment, paying close attention to details. - Maintain accurate records and reporting. - Maintain 811 certification credentials and understanding of laws and regulations that require contacting 811 before digging work starts on any project. - Ability to report to and operate out of an assigned office location or remotely based on company needs. - Willing to work flexible hours, including weekends, holidays, and overtime as needed. Work Environment The physical demands and work environment described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. This job operates in a professional office environment. It routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. It is largely a sedentary role with some walking and close vision requirements. The noise level in this work environment is usually moderate to quiet. The employee is regularly scheduled to work 40 hours a week and can be scheduled any day of the week, Monday through Sunday, 365 days a year, including holidays.
Related Guides
Related Categories
Related Job Pages
More Operations Jobs
• Serve as a Subject Matter Expert (SME) and strategic advisor to leadership, owning long-term strategic roadmaps • Partner with VPs and Directors to translate complex market shifts into actionable, scalable business programs • Advise cross-functional leadership spanning Support, Product, Finance, and CX to surface systemic opportunities • Design and institutionalize the global Customer Support business rhythm • Govern self-service dashboards and automated reporting ecosystems • Analyze the end-to-end customer experience to move beyond tactical reporting • Champion best-in-class operational models • Partner with Finance and Workforce Management (WFM) to align staffing, demand, and ROI projections • Evaluate, responsibly adopt, and scale next-generation technical tools and AI solutions
• Own end-to-end execution across SSP partner platforms, including submitting domains for approval, generating and validating placement IDs, and configuring inventory settings • Act as a primary point of contact for SSPs and demand partners to support onboarding, troubleshooting, and ongoing optimizations. Proactively follow up on requests, escalate issues when needed, and maintain strong working relationships to ensure timely responses • Implement and maintain advertiser and category blocklists across SSPs based on publisher requirements, brand safety guidelines, and performance insight • Investigate discrepancies in bidder performance, including CPM, win rate, and fill rate fluctuations. Partner with internal teams and external SSPs to diagnose issues (e.g., bid density, timeout settings, deal configurations) and implement data-driven solutions to improve yield • Extract, consolidate, and analyze performance data across multiple SSP dashboards. Translate raw data into actionable insights, identifying trends, anomalies, and optimization opportunities • Manage and audit ads.txt files across publisher properties to ensure all authorized sellers are accurately represented, remove outdated entries, and ensure compliance with industry standards • Conduct recurring audits of site and partner setups to identify gaps in demand coverage, misconfigurations, or underperforming integrations • Monitor changes in the programmatic ecosystem (e.g., privacy regulations, signal loss, new SSP capabilities). Translate industry developments into actionable recommendations that improve performance, scalability, and compliance • Build and maintain clear, standardized documentation for operational workflows, partner requirements, and troubleshooting playbooks
• Own the internal pricing administration process, including price list updates for new products and ongoing maintenance, contract price loading, and pricing validation across systems. • Manage pricing data within Salesforce, NetSuite, and pricing tools, ensuring consistency and accuracy. • Support review and approval of special pricing requests and discount structures in accordance with sales team pricing approval matrix. • Maintain internal pricing tables and discount frameworks used by Sales and Finance. • Monitor pricing discrepancies and resolve issues with Sales, Sales Operations, Customer Service, Business Intelligence, and Finance teams. • Drive the pricing contract lifecycle process, including rebate and contract verification, amendments, and updates across Enable, Salesforce, and NetSuite. • Act as liaison between Sales, Sales Operations and Accounts Receivable to ensure accurate rebate calculations and timely payments. • Validate rebate eligibility, track rebate accruals, and assist with reconciliation processes. • Maintain contract membership data (e.g., hospital systems, GPO participation). • Coordinate contract pricing updates with internal stakeholders. • Own the validation and distribution of customer-facing reports, including utilization reports, rebate reports, and contract performance summaries. • Ensure data accuracy between internal systems and customer reporting outputs. • Investigate discrepancies between internal sales data and customer-submitted utilization reports. • Work with Sales and Finance to resolve customer reporting questions and audit requests. • Collaborate with Sales Operations and Business Intelligence to build a pricing and contract dashboard for Sales leadership visibility. • Provide analytics on pricing performance, Rebate/discount trends and contract utilization. • Deliver data-driven insights to Sales leadership to inform pricing decisions and contract negotiations. • Monitor pricing KPIs and communicate findings to commercial leadership. • Serve as the commercial operations project manager leading the implementation of a quoting (CPQ or other) platform within Salesforce. • Define and translate business requirements for pricing rules, approval workflows, contract price logic, and quoting processes. • Support testing, rollout, and adoption of quoting tools. • Work with internal teams and consultants to improve quote-to-cash workflow efficiency. • Develop standard operating procedures (SOPs) for pricing and contract administration. • Identify opportunities to streamline pricing workflows and reduce manual processes. • Improve visibility and governance around pricing approvals and contract compliance.
• Support the full transcript production lifecycle—from pre-production preparation through post-production delivery • Prepare rough drafts, organize source data, and ensure that certified transcripts and supporting documents are complete, accurate, and delivered on time • Work closely with Transcription and Deposition Operations teams to keep production workflows efficient and reliable
