Role Description Are you a customer-centric leader with a passion for building high-performing teams in a fast-growing SaaS environment? We’re looking for a Customer Success Team Lead to empower a team of Account Managers to deliver exceptional client experiences, improve retention, and help our customers get the most value out of our platform. In this player-coach position, you’ll lead a team responsible for nurturing customer relationships, driving adoption, and resolving challenges before they become problems. You’ll balance people leadership with strategic account oversight, owning key customer interactions and leading process improvements to scale our customer success operations. - Provide hands-on coaching, feedback, and support to a team of SaaS Account Managers - Translate company and departmental goals into clear, actionable plans - Distribute work and manage team bandwidth across accounts and strategic initiatives - Conduct weekly 1:1s, performance check-ins, and ongoing development plans - Partner with leadership to recruit, onboard, and retain top customer success talent - Manage a small book of business to stay connected to customer needs and product usage - Serve as an escalation point for complex issues, working cross-functionally with Product, Engineering, and Support to deliver fast resolutions - Ensure proactive client touchpoints, QBRs, and health checks are consistently executed - Monitor customer health scores, adoption metrics, and feedback loops to identify risks and opportunities - Lead or contribute to internal initiatives focused on tooling, process improvement, and customer lifecycle management - Conduct call audits and review account health metrics to ensure quality and consistency - Collaborate on enablement and training efforts to keep the team informed and empowered - Deliver weekly reports summarizing escalations, trends, team KPIs, and upcoming priorities Qualifications - 3+ years in a customer success or account management role, with at least 1 year of people leadership in a SaaS environment - Experience managing escalated customer situations with a calm, solutions-oriented approach - Deep understanding of the SaaS customer journey, from onboarding through expansion and renewal - Strong communication and collaboration skills, with a history of cross-functional partnership - Familiarity with customer success platforms (e.g., Gainsight, ChurnZero), CRM tools (e.g., Salesforce, Dynamics), and analytics dashboards - Excellent organizational, time-management, and prioritization abilities - Experience managing a remote or distributed team - Background in B2B SaaS or high-velocity sales environments - Exposure to product-led growth (PLG) or CS-led expansion strategies - Building customer health score frameworks or success playbooks Requirements This role is not open to candidates located in Colorado, Connecticut, California, Maryland, Nevada, New York, Rhode Island, or Washington. Company Description LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across 12 industry verticals including powersports, marine, RV, pre-owned auto, agriculture and more. Our family of brands includes Dealer Spike, Dealer Car Search, Frazer, Net Driven, Direct Communications, Inc. (DCi), Powersports Support, Level 5, PSM Marketing, Monroney Labels, and Interact RV. We are an international company with offices located in the United States, Mexico (Juniper Data Center), Belize (Dealer Spike Belize), India and The Netherlands. Together, we are LeadVenture. LeadVenture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeadVenture complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training. LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.

• The main technical point of contact for our customers across chat, Slack, calls, and escalations • Onboarding enterprise customers hands-on, writing integration samples, debugging their code, and running POCs • Joining sales calls as the technical voice and helping close deals • Keeping a close eye on account health and getting ahead of problems before customers feel them • Reproducing and fixing integration issues yourself, testing the API, writing samples, and digging through OpenSearch logs • Building internal automation that removes the repetitive stuff: API tests, triage workflows, reports, and sales-call prep • Writing guides, runbooks, and post-mortems that people actually refer back to • Giving product real evidence on bugs, friction points, and gaps and pushing for fixes • Creating regular reports for the team to help the company move forward.

Role Description This is an hourly role reporting to a Leave Success Manager, where your autonomy, curiosity, and personality will shine as you help make a real impact. A Day in the Life: - Keep leave operations moving smoothly from start to finish by completing assigned tasks efficiently and accurately. - Communicate clearly, concisely, and empathetically with employees, managers, and HR partners via approved channels. - Collect, review, and evaluate leave-related documentation, ensuring nothing falls through the cracks. - Proactively reach out to employees and HR partners to gather missing info, clarify details, meet deadlines, and resolve questions. - Maintain thorough internal and shared HR notes so teammates can quickly understand leave status and nuances. - Collaborate with Leave Specialists, Customer Success Managers, pod leads, and managers to ensure work is completed accurately and on time. Qualifications - You thrive in a fast-paced, task-oriented environment and are motivated by getting things done. - You’re highly autonomous, self-starting, and intrinsically motivated to figure things out. - You’re engaging, personable, and excited to learn and grow on the job. - You’re tech-savvy, comfortable troubleshooting, and quick to learn new systems (Mac experience a plus!). - You’re detail-oriented, organized, and can manage multiple priorities while meeting deadlines. - You can connect deeply with Instant Teams’ mission and lead with empathy and compassion. - No prior case management experience? No problem — teachable, solution-oriented candidates are highly valued. Requirements - Pay Rate: $21/hour - Start Date: Early June 2026 - Training Schedule: Monday - Friday, 8am - 5pm (MST) - Post-Training Schedule: Monday - Friday, 8am - 5pm (MST) with one hour unpaid lunch; Sunday shift required twice monthly - On weeks Sunday shift is required (4pm - 8pm MST) schedule can flex one of two ways: - Monday - Thursday (9 hour days) + Sunday - Monday - Thursday (regular shift), Friday + Sunday (half-day shifts) - Equipment is provided for this position! - Locations not eligible: - OCONUS - EU Countries - California - District of Columbia - Illinois - Montana - Rhode Island Company Description

Customer Success Partner Senior Advisor Location: Bangkok, TH, 10500 Employment Type: Regular Full Time Expected Trave: 0 - 10% Department: Consulting and Professional Services Job Description: We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. Primary Tasks and Responsibilities: - Develop and implement account strategies and consumption plans that drive customer outcomes; and thus, lead to customer confirming value and renewing their license subscriptions (remote based, digitally) - Build trusted relationships with customers in order to support value-based consumption focused activities (remote based, digitally) - Monitors SLA performance and maintain high level of customer satisfaction - Engage with Global Customer Success Centres to leverage expertise as needed throughout the customer lifecycle - Leverage data & tools to track and manage targeted adoption and consumption activities, including Relationship Assessments and Outcome Success Plans - Act as primary point of escalation for customers account issues - Overall churn mitigation and account adoption/expansion for your assigned customer portfolio - Assisting with the setup and orchestration of customer events and activities - Responsible for renewal and churn reporting for BTM APAC. Including forecasting that is regularly updated and issue resolution. Role Benefits: - Work with customers to build trust and guide them on their transformation journey. - Acquire the latest skills and deepen knowledge to apply BTM tools to successfully support cloud projects, including RISE with SAP Methodology and Clean Core. - Expand your internal network through collaboration with various departments beyond BTM for project success. - Develop the ability to contribute to an international team through communication with colleagues and superiors from SAP Global and APAC. - Solving difficult challenges requires not only the SAP perspective but also the partner perspective. Solving various challenges by leveraging both perspectives brings great satisfaction and contributes to your career growth. Requirements: - Strong customer-facing presence and relationship-building skills - Background in Customer Success Management type roles is a plus - Experience driving renewals, expansions, and up-sells of subscription-based software solutions - Understanding of enterprise architecture (EA), business process management (BPM) and/or business models, process mining and analytics, strategies, and line of business processes is a plus - Business expertise in SAP LeanIX, or similar EA tool is a plus - Ability to proactively involve customer stakeholders and related parties (internal SAP stakeholders). - Persistent at dealing with internal and external stakeholders to problem solve and secure responses. - Proactive and cooperative team player Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Successful candidates might be required to undergo a background verification with an external vendor. AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process. Requisition ID: 453339 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid