LeadVenture Belize

Role Description Are you a customer-centric leader with a passion for building high-performing teams in a fast-growing SaaS environment? We’re looking for a Customer Success Team Lead to empower a team of Account Managers to deliver exceptional client experiences, improve retention, and help our customers get the most value out of our platform. In this player-coach position, you’ll lead a team responsible for nurturing customer relationships, driving adoption, and resolving challenges before they become problems. You’ll balance people leadership with strategic account oversight, owning key customer interactions and leading process improvements to scale our customer success operations. - Provide hands-on coaching, feedback, and support to a team of SaaS Account Managers - Translate company and departmental goals into clear, actionable plans - Distribute work and manage team bandwidth across accounts and strategic initiatives - Conduct weekly 1:1s, performance check-ins, and ongoing development plans - Partner with leadership to recruit, onboard, and retain top customer success talent - Manage a small book of business to stay connected to customer needs and product usage - Serve as an escalation point for complex issues, working cross-functionally with Product, Engineering, and Support to deliver fast resolutions - Ensure proactive client touchpoints, QBRs, and health checks are consistently executed - Monitor customer health scores, adoption metrics, and feedback loops to identify risks and opportunities - Lead or contribute to internal initiatives focused on tooling, process improvement, and customer lifecycle management - Conduct call audits and review account health metrics to ensure quality and consistency - Collaborate on enablement and training efforts to keep the team informed and empowered - Deliver weekly reports summarizing escalations, trends, team KPIs, and upcoming priorities Qualifications - 3+ years in a customer success or account management role, with at least 1 year of people leadership in a SaaS environment - Experience managing escalated customer situations with a calm, solutions-oriented approach - Deep understanding of the SaaS customer journey, from onboarding through expansion and renewal - Strong communication and collaboration skills, with a history of cross-functional partnership - Familiarity with customer success platforms (e.g., Gainsight, ChurnZero), CRM tools (e.g., Salesforce, Dynamics), and analytics dashboards - Excellent organizational, time-management, and prioritization abilities - Experience managing a remote or distributed team - Background in B2B SaaS or high-velocity sales environments - Exposure to product-led growth (PLG) or CS-led expansion strategies - Building customer health score frameworks or success playbooks Requirements This role is not open to candidates located in Colorado, Connecticut, California, Maryland, Nevada, New York, Rhode Island, or Washington. Company Description LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across 12 industry verticals including powersports, marine, RV, pre-owned auto, agriculture and more. Our family of brands includes Dealer Spike, Dealer Car Search, Frazer, Net Driven, Direct Communications, Inc. (DCi), Powersports Support, Level 5, PSM Marketing, Monroney Labels, and Interact RV. We are an international company with offices located in the United States, Mexico (Juniper Data Center), Belize (Dealer Spike Belize), India and The Netherlands. Together, we are LeadVenture. LeadVenture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeadVenture complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training. LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.

Technical Support Specialist LeadVenture is looking for a fully remote Technical Support Specialist for our Belize location. This position will assist dealers with day-to-day software requests and helping dealers to get the most out of their software while troubleshooting any immediate issues. (Only candidates living in Belize will be considered for this position) Here is what you’ll get to do: - Provide first level technical support for customer software applications. - Sign into the email, phone, and chat queues and take calls, chats or emails as assigned and respond to customer requests in a timely and accurate manner. - Initiate, update, track and close tickets through work order system. - Complete and maintain all required paperwork, records, documents and tech support logs according to established procedures. - Recognize, document and alert the supervisor of trends in customer calls and issues. - Escalate complex issues to appropriate staff. - Basic understanding of Windows folder and registry structure - Recommend process improvements. - Manage the Phone Client to ensure calls and emails are answered promptly. Be accountable and responsible for procedures, cases and work assigned. - Maintain a backlog of no more than 15 active cases (new, in progress, waiting on customer) - Educate customers to be experts on TCS products. - Cultivate a team environment with a fun and positive attitude. You’ll thrive in this role if you have: - Associates Degree in Computer Science or related field. (Preferred) - Minimum of 2 years computer and software service experience in a fast-paced business environment. (Preferred) - Minimum of 1 years supporting customer applications via phone in technical help desk environment. - Skilled in Microsoft Office suite (Outlook, Word, Excel, CRM, etc.) - Demonstrated ability to work inter-departmentally to accomplish objectives - Ability to understand customer problems and know when to ask clarifying questions. - Ability to identify complex computer problems, analyze them, and solve them. - Ability to describe technical information in a way that a nontechnical person can understand. - Strong writing skills in preparing instructions, email and chat responses. - High capacity to learn and adapt to changing technologies and service.

Customer Success Team Lead Are you a customer-centric leader with a passion for building high-performing teams in a fast-growing SaaS environment? We’re looking for a Customer Success Team Lead to empower a team of Account Managers to deliver exceptional client experiences, improve retention, and help our customers get the most value out of our platform. In this player-coach position, you’ll lead a team responsible for nurturing customer relationships, driving adoption, and resolving challenges before they become problems. You’ll balance people leadership with strategic account oversight, owning key customer interactions and leading process improvements to scale our customer success operations. Here is more of what you’ll get to do: - Provide hands-on coaching, feedback, and support to a team of SaaS Account Managers - Translate company and departmental goals into clear, actionable plans - Distribute work and manage team bandwidth across accounts and strategic initiatives - Conduct weekly 1:1s, performance check-ins, and ongoing development plans - Partner with leadership to recruit, onboard, and retain top customer success talent - Manage a small book of business to stay connected to customer needs and product usage - Serve as an escalation point for complex issues, working cross-functionally with Product, Engineering, and Support to deliver fast resolutions - Ensure proactive client touchpoints, QBRs, and health checks are consistently executed - Monitor customer health scores, adoption metrics, and feedback loops to identify risks and opportunities - Lead or contribute to internal initiatives focused on tooling, process improvement, and customer lifecycle management - Conduct call audits and review account health metrics to ensure quality and consistency - Collaborate on enablement and training efforts to keep the team informed and empowered - Deliver weekly reports summarizing escalations, trends, team KPIs, and upcoming priorities You’ll thrive in this role if you have: - 3+ years in a customer success or account management role, with at least 1 year of people leadership in a SaaS environment - Experience managing escalated customer situations with a calm, solutions-oriented approach - Deep understanding of the SaaS customer journey, from onboarding through expansion and renewal - Strong communication and collaboration skills, with a history of cross-functional partnership - Familiarity with customer success platforms (e.g., Gainsight, ChurnZero), CRM tools (e.g., Salesforce, Dynamics), and analytics dashboards - Excellent organizational, time-management, and prioritization abilities - Experience managing a remote or distributed team - Background in B2B SaaS or high-velocity sales environments - Exposure to product-led growth (PLG) or CS-led expansion strategies - Building customer health score frameworks or success playbooks Does this position sound like something you would enjoy and be successful at, but you’re not sure you have the exact qualifications to be considered? While our job descriptions are an outline for the type of candidate we’re looking for, it is not a checklist. We encourage you to apply! This role is not open to candidates located in Colorado, Connecticut, California, Maryland, Nevada, New York, Rhode Island, or Washington. Who we are: LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across 12 industry verticals including powersports, marine, RV, pre-owned auto, agriculture and more. Our family of brands includes Dealer Spike, Dealer Car Search, Frazer, Net Driven, Direct Communications, Inc. (DCi), Powersports Support, Level 5, PSM Marketing, Monroney Labels, and Interact RV. We are an international company with offices located in the United States, Mexico (Juniper Data Center), Belize (Dealer Spike Belize), India and The Netherlands. Together, we are LeadVenture. LeadVenture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeadVenture complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training. LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.

Customer Success Team Lead Are you a customer-centric leader with a passion for building high-performing teams in a fast-growing SaaS environment? We’re looking for a Customer Success Team Lead to empower a team of Account Managers to deliver exceptional client experiences, improve retention, and help our customers get the most value out of our platform. In this player-coach position, you’ll lead a team responsible for nurturing customer relationships, driving adoption, and resolving challenges before they become problems. You’ll balance people leadership with strategic account oversight, owning key customer interactions and leading process improvements to scale our customer success operations. Here is more of what you’ll get to do: - Provide hands-on coaching, feedback, and support to a team of SaaS Account Managers - Translate company and departmental goals into clear, actionable plans - Distribute work and manage team bandwidth across accounts and strategic initiatives - Conduct weekly 1:1s, performance check-ins, and ongoing development plans - Partner with leadership to recruit, onboard, and retain top customer success talent - Manage a small book of business to stay connected to customer needs and product usage - Serve as an escalation point for complex issues, working cross-functionally with Product, Engineering, and Support to deliver fast resolutions - Ensure proactive client touchpoints, QBRs, and health checks are consistently executed - Monitor customer health scores, adoption metrics, and feedback loops to identify risks and opportunities - Lead or contribute to internal initiatives focused on tooling, process improvement, and customer lifecycle management - Conduct call audits and review account health metrics to ensure quality and consistency - Collaborate on enablement and training efforts to keep the team informed and empowered - Deliver weekly reports summarizing escalations, trends, team KPIs, and upcoming priorities You’ll thrive in this role if you have: - 3+ years in a customer success or account management role, with at least 1 year of people leadership in a SaaS environment - Experience managing escalated customer situations with a calm, solutions-oriented approach - Deep understanding of the SaaS customer journey, from onboarding through expansion and renewal - Strong communication and collaboration skills, with a history of cross-functional partnership - Familiarity with customer success platforms (e.g., Gainsight, ChurnZero), CRM tools (e.g., Salesforce, Dynamics), and analytics dashboards - Excellent organizational, time-management, and prioritization abilities - Experience managing a remote or distributed team - Background in B2B SaaS or high-velocity sales environments - Exposure to product-led growth (PLG) or CS-led expansion strategies - Building customer health score frameworks or success playbooks Does this position sound like something you would enjoy and be successful at, but you’re not sure you have the exact qualifications to be considered? While our job descriptions are an outline for the type of candidate we’re looking for, it is not a checklist. We encourage you to apply! This role is not open to candidates located in Colorado, Connecticut, California, Maryland, Nevada, New York, Rhode Island, or Washington. Who we are: LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across 12 industry verticals including powersports, marine, RV, pre-owned auto, agriculture and more. Our family of brands includes Dealer Spike, Dealer Car Search, Frazer, Net Driven, Direct Communications, Inc. (DCi), Powersports Support, Level 5, PSM Marketing, Monroney Labels, and Interact RV. We are an international company with offices located in the United States, Mexico (Juniper Data Center), Belize (Dealer Spike Belize), India and The Netherlands. Together, we are LeadVenture. LeadVenture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeadVenture complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training. LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.

Role Description LeadVenture is looking for a fully remote Technical Support Specialist for our Belize location. This position will assist dealers with day-to-day software requests and help dealers to get the most out of their software while troubleshooting any immediate issues. (Only candidates living in Belize will be considered for this position) - Provide first level technical support for customer software applications. - Sign into the email, phone, and chat queues and take calls, chats, or emails as assigned and respond to customer requests in a timely and accurate manner. - Initiate, update, track, and close tickets through work order system. - Complete and maintain all required paperwork, records, documents, and tech support logs according to established procedures. - Recognize, document, and alert the supervisor of trends in customer calls and issues. - Escalate complex issues to appropriate staff. - Basic understanding of Windows folder and registry structure. - Recommend process improvements. - Manage the Phone Client to ensure calls and emails are answered promptly. - Be accountable and responsible for procedures, cases, and work assigned. - Maintain a backlog of no more than 15 active cases (new, in progress, waiting on customer). - Educate customers to be experts on TCS products. - Cultivate a team environment with a fun and positive attitude. Qualifications - Associates Degree in Computer Science or related field. (Preferred) - Minimum of 2 years computer and software service experience in a fast-paced business environment. (Preferred) - Minimum of 1 year supporting customer applications via phone in a technical help desk environment. - Skilled in Microsoft Office suite (Outlook, Word, Excel, CRM, etc.). - Demonstrated ability to work inter-departmentally to accomplish objectives. - Ability to understand customer problems and know when to ask clarifying questions. - Ability to identify complex computer problems, analyze them, and solve them. - Ability to describe technical information in a way that a nontechnical person can understand. - Strong writing skills in preparing instructions, email, and chat responses. - High capacity to learn and adapt to changing technologies and service.

Role Description As an Integration Specialist, you will play a vital role in setting up and managing inventory data imports and exports for our dealership clients. You’ll work directly with customers, third-party providers, and internal stakeholders to ensure seamless data connections. This highly detail-oriented position requires strong communication, problem-solving skills, and technical aptitude. Above all, you are a customer-first professional who thrives in a fast-paced and constantly evolving environment. Key Responsibilities - Set up, map, and parse dealer inventory files from third-party sources. - Communicate clearly and professionally with clients and third parties via email and phone. - Serve as the primary point of contact for client data feed issues and ensure timely, thorough follow-up. - Track case progress using a CRM system and maintain accurate documentation. - Troubleshoot and resolve import/export feed issues, ensuring minimal client disruption. - Confirm client satisfaction before resolving each request. - Collaborate cross-functionally with internal teams and external partners. - Manage and resolve first-level escalations and ensure client concerns are addressed appropriately. - Meet or exceed departmental KPIs and service level expectations. Qualifications - 2+ years of customer service or technical support experience. - Exposure to SQL and relational databases; ability to write and interpret simple queries. - Strong general technical aptitude and troubleshooting skills. - Excellent verbal and written communication abilities. - Ability to explain technical concepts to non-technical users with patience and clarity. - Professional and articulate phone presence. - Comfortable working independently and as part of a team in a dynamic environment. Preferred Qualifications - Associate degree in computer science, information technology, or a related field. - Experience using Microsoft SQL Server Management Studio (SSMS). - Proficiency in the Microsoft Office Suite, especially Excel and Outlook. - Familiarity with API/technical documentation and data mapping. - CRM system experience (e.g., Salesforce, HubSpot, or similar). - Strong organizational skills and the ability to manage shifting priorities and interruptions. You’ll Thrive in This Role If You... - Enjoy solving technical problems and developing creative solutions. - Communicate confidently with both technical and non-technical audiences. - Comfortable working across teams and balancing multiple tasks. - Take pride in delivering excellent customer service with urgency and empathy. - Adapt quickly to change and value continuous learning.