Role Description This is an hourly role reporting to a Leave Success Manager, where your autonomy, curiosity, and personality will shine as you help make a real impact. A Day in the Life: - Keep leave operations moving smoothly from start to finish by completing assigned tasks efficiently and accurately. - Communicate clearly, concisely, and empathetically with employees, managers, and HR partners via approved channels. - Collect, review, and evaluate leave-related documentation, ensuring nothing falls through the cracks. - Proactively reach out to employees and HR partners to gather missing info, clarify details, meet deadlines, and resolve questions. - Maintain thorough internal and shared HR notes so teammates can quickly understand leave status and nuances. - Collaborate with Leave Specialists, Customer Success Managers, pod leads, and managers to ensure work is completed accurately and on time. Qualifications - You thrive in a fast-paced, task-oriented environment and are motivated by getting things done. - You’re highly autonomous, self-starting, and intrinsically motivated to figure things out. - You’re engaging, personable, and excited to learn and grow on the job. - You’re tech-savvy, comfortable troubleshooting, and quick to learn new systems (Mac experience a plus!). - You’re detail-oriented, organized, and can manage multiple priorities while meeting deadlines. - You can connect deeply with Instant Teams’ mission and lead with empathy and compassion. - No prior case management experience? No problem — teachable, solution-oriented candidates are highly valued. Requirements - Pay Rate: $21/hour - Start Date: Early June 2026 - Training Schedule: Monday - Friday, 8am - 5pm (MST) - Post-Training Schedule: Monday - Friday, 8am - 5pm (MST) with one hour unpaid lunch; Sunday shift required twice monthly - On weeks Sunday shift is required (4pm - 8pm MST) schedule can flex one of two ways: - Monday - Thursday (9 hour days) + Sunday - Monday - Thursday (regular shift), Friday + Sunday (half-day shifts) - Equipment is provided for this position! - Locations not eligible: - OCONUS - EU Countries - California - District of Columbia - Illinois - Montana - Rhode Island Company Description

Customer Success Partner Senior Advisor Location: Bangkok, TH, 10500 Employment Type: Regular Full Time Expected Trave: 0 - 10% Department: Consulting and Professional Services Job Description: We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. Primary Tasks and Responsibilities: - Develop and implement account strategies and consumption plans that drive customer outcomes; and thus, lead to customer confirming value and renewing their license subscriptions (remote based, digitally) - Build trusted relationships with customers in order to support value-based consumption focused activities (remote based, digitally) - Monitors SLA performance and maintain high level of customer satisfaction - Engage with Global Customer Success Centres to leverage expertise as needed throughout the customer lifecycle - Leverage data & tools to track and manage targeted adoption and consumption activities, including Relationship Assessments and Outcome Success Plans - Act as primary point of escalation for customers account issues - Overall churn mitigation and account adoption/expansion for your assigned customer portfolio - Assisting with the setup and orchestration of customer events and activities - Responsible for renewal and churn reporting for BTM APAC. Including forecasting that is regularly updated and issue resolution. Role Benefits: - Work with customers to build trust and guide them on their transformation journey. - Acquire the latest skills and deepen knowledge to apply BTM tools to successfully support cloud projects, including RISE with SAP Methodology and Clean Core. - Expand your internal network through collaboration with various departments beyond BTM for project success. - Develop the ability to contribute to an international team through communication with colleagues and superiors from SAP Global and APAC. - Solving difficult challenges requires not only the SAP perspective but also the partner perspective. Solving various challenges by leveraging both perspectives brings great satisfaction and contributes to your career growth. Requirements: - Strong customer-facing presence and relationship-building skills - Background in Customer Success Management type roles is a plus - Experience driving renewals, expansions, and up-sells of subscription-based software solutions - Understanding of enterprise architecture (EA), business process management (BPM) and/or business models, process mining and analytics, strategies, and line of business processes is a plus - Business expertise in SAP LeanIX, or similar EA tool is a plus - Ability to proactively involve customer stakeholders and related parties (internal SAP stakeholders). - Persistent at dealing with internal and external stakeholders to problem solve and secure responses. - Proactive and cooperative team player Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Successful candidates might be required to undergo a background verification with an external vendor. AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process. Requisition ID: 453339 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The ServiceNow CRM Application Center of Excellence Specialist is a senior individual contributor responsible for the governance, design quality, and adoption of the ServiceNow CRM platform across customer deployments. ServiceNow CRM - encompassing Customer Service Management (CSM), Sales & Order Management (SOM), Field Service Management (FSM), and the industry solutions - is the organization's unified platform for delivering seamless, AI-powered experiences across the entire customer lifecycle. In this role, you will champion governance standards, contribute to solution design, and drive enablement programs that build deep platform fluency across the business. Working closely with our Product Excellence architects, you will serve as an application subject matter expert (SME), working closely with stakeholders, technical teams, and the ServiceNow partner ecosystem to ensure the platform is deployed to its full potential. KEY RESPONSIBILITIES Governance & Standards• Own and maintain CoE standards, configuration policies, and naming conventions specific to the ServiceNow CRM platform, including CSM, SOM, FSM and Industry Solution modules.• Maintain comprehensive documentation, including runbooks, configuration records, decision logs, and process guides, within the CoE knowledge repository.• Monitor the ServiceNow release calendar (quarterly upgrades) and assess the impact of new CRM capabilities on existing configurations, flagging risks and opportunities.• Contribute to the evolution of CoE governance frameworks as the ServiceNow CRM product expands - including AI Agents, Agentic workflows, and new CRM modules.• Conduct regular platform audits covering configuration integrity, user access controls, data quality, and alignment with ServiceNow best practices and upgrade readiness requirements. Architecture & Solution Design• Participate in solution design reviews for new CSM, SOM, FSM and Industry Solution requirements, ensuring proposed configurations follow low-code-first principles and adhere to CoE architectural standards.• Document integration patterns between ServiceNow CRM and adjacent systems such as ERP, CPQ, contact centre platforms, marketing automation, and identity management tools.• Evaluate incoming product enhancement requests and classify them by complexity, risk, and alignment with the ServiceNow out-of-the-box (OOB) philosophy - advocating for configuration over customization wherever possible.• Support the architecture of AI-powered workflows within ServiceNow CRM, including the design of AI Agent use cases for customer service automation, lead qualification (Tenon), and order management.• Assess technical debt from legacy customizations and contribute to rationalization roadmaps that improve upgrade velocity and platform sustainability.• Assist with scoping and onboarding of new ServiceNow CRM capabilities, including Industry Solutions, Field Service Management enhancements, Sales Playbooks, Needs Analysis workflows, and Configure-Price-Quote (CPQ) tooling. Training & Enablement• Design and deliver role-based training programs for ServiceNow CRM end users, covering agent workspaces in CSM, sales workflows in SOM, and dispatch and scheduling in FSM.• Build and maintain a CoE enablement library including quick reference guides, walkthrough videos, knowledge articles, and feature release summaries - hosted within the ServiceNow knowledge base.• Serve as a first-line subject matter expert and escalation resource for complex CRM platform questions from business users and operational teams.• Track adoption metrics, case deflection rates, and user feedback to proactively identify knowledge gaps and design targeted enablement interventions.• Lead CoE initiated programs during major releases or new module go-lives, providing hands-on coaching and issue triage for end users.• Facilitate CoE community of practice sessions, platform demo days, and release preview sessions to build CRM platform literacy across the organization. Qualifications Required• 10 years of hands-on experience administering or configuring ServiceNow, with direct exposure to Customer Service Management (CSM), Sales & Order Management (SOM), Field Service Management (FSM) and Industry Solutions.• Working knowledge of core ServiceNow platform capabilities, including Flow Designer, Business Rules, UI Policies, Catalogue Items, and Reporting.• Understanding of CRM business processes, including case management, customer lifecycle management, order-to-cash, field service dispatch workflows, and industry processes.• Experience supporting or contributing to application governance activities such as change control, audit preparation, and configuration documentation.• Strong written and verbal communication skills, with the ability to explain platform concepts clearly to non-technical stakeholders and business leaders.• Demonstrated experience delivering platform training, user guides, or enablement content in an enterprise environment. Preferred• ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist - Customer Service Management (CIS-CSM).• Familiarity with ServiceNow AI and automation capabilities, including Now Assist, AI Agents, and Agentic workflow design.• Experience with ServiceNow integration patterns, including IntegrationHub, MID Server, REST/SOAP APIs, and third-party connectors.• Exposure to Agile / SAFe delivery methodologies within a platform team or CoE environment.• Knowledge of change management frameworks (e.g., Prosci/ADKAR) as applied to CRM platform rollouts.• Familiarity with contact centre integration models (CCaaS) and how they connect to ServiceNow CSM for omnichannel service delivery. COMPETENCIES & SUCCESS FACTORS• Platform depth - you know ServiceNow CRM well and stay current with the product roadmap, release notes, and emerging capabilities.• Governance mindset - you apply rigor to documentation, audit readiness, and configuration standards without slowing down delivery.• Collaborative communicator - you build trust across technical, operational, and business stakeholder groups and translate complexity into clarity.• Ownership and initiative - you identify improvement opportunities proactively and see them through without requiring close direction.• Enablement focus - you measure success not just by what you build, but by how well others can use what you've built.• Adaptability - you are comfortable operating in a platform that evolves quarterly and can rapidly assess the impact of new features on your environment. WHAT WE OFFER• A high-visibility, hands-on role at the centre of the organization's ServiceNow CRM transformation.• Exposure to the full breadth of the ServiceNow CRM suite - CSM, SOM, FSM, Industry Solutions, AI Agents, and emerging capabilities - across real enterprise use cases.• A collaborative, learning-first CoE culture that invests in platform certifications, training, and continuous development.• Competitive compensation, flexible work arrangements, and a genuine commitment to career growth.• A once-in-a-lifetime opportunity to join a dynamic, high-performing team of architects-hungry, humble, and relentlessly customer-focused-delivering exceptional outcomes together at pace. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Role Description As a Customer Success Engineer, you are the primary technical partner for our post-sale customers, sitting at the vital intersection of engineering and customer success. You will anchor the technical relationship, acting as a hands-on expert capable of debugging production issues and writing sample code, while maintaining the strategic vision necessary to guide customers through complex onboarding and long-term adoption. This role is critical to ensuring our clients derive maximum value from our solutions. You will serve as the "voice of the customer" internally and the "face of engineering" externally, taking full ownership of account health and technical trust-building in a high-visibility, high-impact environment. Key Responsibilities - Guide customers through the full onboarding and integration lifecycle, including security reviews, environment setup, and hands-on implementation support. - Design and write sample code, scripts, and reference implementations to unblock customer engineering teams and accelerate their time-to-value. - Debug customer-reported issues by identifying root causes and owning the resolution process in direct partnership with internal product teams. - Lead technical discovery sessions to translate complex customer workflows into actionable deployment plans with clear success criteria. - Monitor account health and adoption metrics, proactively identifying gaps and driving the expansion of product usage across the enterprise. - Collaborate with Sales and Account Management to support renewal strategies and participate in defect triage to represent the customer's technical perspective. Qualifications - 3+ years of experience in a Customer Success Engineering, Solutions Engineering, or Technical Account Manager role. - Strong Software Engineering Fundamentals: Ability to read, write, and reason about production code and common enterprise patterns (APIs, Webhooks, Auth, Data Pipelines). - Advanced English: Fluent written and spoken business English is mandatory. - Ownership Mindset: Proven ability to take vague technical issues and transform them into actionable defect reports or capability descriptions. - Communication Skills: Exceptional ability to translate complex technical concepts for both developer-level and executive-level audiences. - Adaptability: Comfort operating independently in ambiguous, fast-moving, and remote-first environments. Nice to Have - Experience in a SaaS environment specifically managing high-touch enterprise accounts. - Familiarity with Developer Tooling, DevOps practices, or Cloud Infrastructure (AWS/Azure/GCP). - Background in QA or IT Operations in a prior individual contributor role. - Exposure to AI-native services or AI-positive development cultures. Benefits - 100% Remote - Holidays off - Paid Time Off - Health insurance assistance - Competitive USD compensation - Growth opportunities