• Execute and support Microsoft 365 migrations, including mail and data transitions • Perform file server migrations to SharePoint and OneDrive, including setup and configuration • Design and deploy Microsoft Azure environments for clients • Configure and manage switches, VLANs, and VLAN routing • Implement and maintain Unifi and Fortinet firewalls, including VPNs and security policies. • Work closely with clients to deliver high-quality client projects • Collaborate with AU and PH-based teams and communicate clearly in English • Deliver excellence in a fast-paced, multi-client MSP environment

• Reporting directly to the Head of IT Audit • Develop, influence, and execute an innovative and industry leading approach to IT Audit strategy across Synchrony • Lead a team of IT Audit professionals • Drive comprehensive and dynamic Audit activities including audit universe, risk assessment, audit plan development, audit execution, MRA validation, continuous monitoring, and best practice sharing • Supervise and manage Audit Managers in the planning and execution of Technology audit engagements • Engage with India Leadership to understand emerging risk while providing risk themes and trends • Assist with continuous monitoring activities related to Technology • Oversee audit planning and execution of audits including audit scoping, setting audit objectives, defining audit test steps, performing audit fieldwork and drafting audit reports • Present audit results to various levels of internal audit leadership, as well as the business organization

• Diagnose and resolve errors and malfunctions remotely using remote access tools • Prioritize, classify, and document issues in the ticketing system • Escalate and forward tickets to the appropriate support teams when unresolved • Manage and monitor tickets to meet service level agreements (SLAs) • Share knowledge and document solutions in the knowledge base

• Monitor and respond in a timely manner to ticketing queues, escalations, and emails • Escalate support requests from internal and external channels • Provide clear constructive feedback and responses to customers’ support requests • Handle difficult situations in a professional manner at all times • Appropriately prioritize competing deliverables and activities • Represent the voice of the customer within Bold Group • Contribute regularly to internal and external knowledgebase articles • Solve complicated customer issues with your technical and product expertise