• Diagnose and resolve errors and malfunctions remotely using remote access tools • Prioritize, classify, and document issues in the ticketing system • Escalate and forward tickets to the appropriate support teams when unresolved • Manage and monitor tickets to meet service level agreements (SLAs) • Share knowledge and document solutions in the knowledge base

• Monitor and respond in a timely manner to ticketing queues, escalations, and emails • Escalate support requests from internal and external channels • Provide clear constructive feedback and responses to customers’ support requests • Handle difficult situations in a professional manner at all times • Appropriately prioritize competing deliverables and activities • Represent the voice of the customer within Bold Group • Contribute regularly to internal and external knowledgebase articles • Solve complicated customer issues with your technical and product expertise

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Project Title: IT incident Reduction in Manufacturing Operations - BURN IN Area. Description: Analyze recurring IT incidents within the BURN-IN manufacturing area to identify failure modes, implement permanent corrective actions and enhance system reliability. Scope: - Understand MES ecosystems and its integrations. - Understand the BURN-IN process flow and its dependencies. - Develop skills in incident investigation, root cause analysis and recommending sustainable solutions. - Study AI-driven approaches for detecting and recovering production transaction failures. Supporting Team: - IT team - Process& Equipment Engineer - Manufacturing team Deliverables: - Learn to analyze and reduce high-impact and recurring incidents to help stabilize manufacturing operations. - Implement proactive monitoring and alert mechanisms for applications and servers to notify operations before failures occur. - Create documentations/ Knowledge-based article (KBA) for any new incidents and resolutions to build organizational knowledge. Stretch goal: - Design and implement an AI-powered auto-correction mechanism to detect failures and execute corrective actions autonomously, minimizing downtime and manual intervention. Qualification: - Information Technology - Computer Engineering - Computer Science - Software Engineering Internship timeline - 6 months About Micron Technology, Inc. We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all . With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities - from the data center to the intelligent edge and across the client and mobile user experience. To learn more, please visit micron.com/careers All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. To request assistance with the application process and/or for reasonable accommodations, please contact hrsupport_my@micron.com Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards. Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron. AI alert: Candidates are encouraged to use AI tools to enhance their resume and/or application materials. However, all information provided must be accurate and reflect the candidate's true skills and experiences. Misuse of AI to fabricate or misrepresent qualifications will result in immediate disqualification. Fraud alert: Micron advises job seekers to be cautious of unsolicited job offers and to verify the authenticity of any communication claiming to be from Micron by checking the official Micron careers website in the About Micron Technology, Inc.

• Provide global leadership of the IT Support function and drive the end-to-end serviceability of the IT services and technical capabilities whilst remaining hands-on. • The IT Support Manager, working with the regional IT Support Analysts, will provide the leadership and coordination on a worldwide basis for the IT Support function, covering local and global helpdesk operations and change management. • The IT Support Manager will maintain an active partnership with regional and country-based management teams and support the regional IT Partners in their roles as liaison between the local offices and the global IT organization. • Developing and executing the firm’s IT Support strategy • Developing, publishing and governing global serviceability standards and metrics • Selecting, evaluating and approving technical standards and procedures for local office IT • Identifying, planning, and leading initiatives to continuously improve the efficiency and effectiveness of IT Support team’s operations • Accountability of all end user computing and office technology assets, stability and support of the end user computing platform and for service delivery of office, personal, and mobile technology including day-to-day operations across all locations • Delivering a high-quality global IT helpdesk service • Leading and building a diverse IT Support team, including direct line management of the local Support Analysts • Maintaining effective relationships with regional senior managers and business leaders within the business, serving as point of escalation • Performing other duties as assigned or required