• Achieve quarterly and annual revenue targets for the region through direct sales activities and distributor performance management • Develop and execute strategic account plans for key customers in academic institutions, biotechnology companies, and pharmaceutical organizations • Identify and qualify new business opportunities, with particular emphasis on growth in the academic sector and biotech/pharma segment • Conduct product demonstrations and technical presentations to researchers, lab managers, and procurement decision-makers • Manage the full sales cycle from prospecting through contract negotiation and close • Manage relationships with regional distribution partners to ensure effective market coverage and revenue growth • Provide distributors with product training, sales tools, and technical support to maximize their effectiveness • Monitor distributor performance against agreed targets and implement improvement plans as needed • Collaborate with distributors on joint customer visits, events, and promotional activities • Ensure distributors maintain appropriate inventory levels and provide excellent customer service • Develop deep knowledge of the regional market including competitive landscape, customer needs, and buying behaviors • Represent MSD at regional conferences, tradeshows, and scientific meetings • Build a strong pipeline of opportunities through prospecting, networking, and relationship development • Provide market intelligence and customer feedback to inform product development and marketing strategies • Identify emerging trends and applications that create new opportunities for MSD's technology platforms • Build and maintain strong relationships with key opinion leaders, lab directors, and procurement decision-makers • Ensure high levels of customer satisfaction through responsive communication and problem resolution • Conduct regular business reviews with major accounts to understand their evolving needs • Coordinate with Field Applications Scientists to provide technical support for complex customer requirements • Utilize Salesforce CRM to maintain accurate records of customer interactions, opportunities, and forecasts • Work closely with Marketing, Field Applications, Technical Support, and Operations teams to ensure customer success • Provide input on regional marketing campaigns and promotional strategies • Collaborate with the China leadership team on strategic initiatives and business planning • Share best practices with other Regional Sales Managers across China

• Cultivate and develop relationships with targeted existing and potential customers to promote IFF as the preferred supplier • Offer technical and commercial solutions to customer driven projects • Identify and evaluate new market trends/opportunities and develop these opportunities in new business to grow the company’s market share within the bakery industry • Ensure prices & conditions negotiations • Develop long-term sales plans for key customers and accounts, monitor and adapt sales activities that these objectives are met in accordance with IFF’s category strategy • Actively promote the company profile at conferences, tradeshows and industry seminars

Role Description As a Contact Centre Sales Agent, you are the critical link between curiosity and conversion. You’ll serve as a trusted advisor, guiding prospective guests and travel partners through the vacation planning journey with confidence, enthusiasm, and expertise. You’ll manage inbound and outbound leads, actively engage warm prospects, and convert interest into bookings using a consultative, relationship-based sales approach. If you’re energized by closing sales, delivering standout guest experiences, and growing in a fast-paced, customer-first environment, we invite you to join our high-performing sales team. Here, sales enablement meets purpose—and your success fuels our guests’ unforgettable journeys. Key Responsibilities - Convert qualified leads into bookings by engaging with guests through phone, email, and chat using a strategic consultative sales approach. - Own your sales pipeline in Salesforce—log all activity, track follow-ups, and manage your portfolio of opportunities to closure. - Drive revenue across both B2C and B2B channels by recommending the right travel experiences based on each guest’s or advisor’s needs. - Maximize performance through disciplined lead follow-up, thoughtful discovery, and consistent outbound re-engagement. - Deliver exceptional service while achieving KPIs tied to conversion, retention, call quality, and guest satisfaction. - Stay current on product offerings, brand promotions, and travel trends to maintain expertise and credibility. - Contribute to team success by participating in enablement sessions, sharing best practices, and hitting collective goals. - Build loyalty and repeat business through personalized service and long-term relationship building. Qualifications - Goal-Oriented – You thrive in a target-driven environment and love achieving (and exceeding) quotas. - Consultative Selling – You ask smart questions, listen actively, and guide customers to the right-fit product. - CRM Fluency – You’re confident navigating Salesforce to manage leads, track activity, and drive conversions. - B2B/B2C Savvy – You understand the nuances of both guest-facing and trade-partner support. - Relationship Builder – You’re authentic, engaging, and skilled at building rapport that drives repeat business. - Team Player – You share wins, collaborate generously, and contribute to a positive sales culture. - Remote Structured Environment Readiness - You bring experience working in a highly structured, performance-driven, fully remote environment with clear expectations and accountability measures. - Schedule Flexibility - You’re adaptable and able to support a 7-day contact center operation through rotating shifts, including mornings, evenings, weekends, and occasional holidays based on business needs. - Peak Season Commitment - You’re willing to step in during high-volume periods and support overtime needs when demand increases. - Industry Commitment - You’re open to becoming TICO Certified (Travel Industry Council of Ontario) within your first 60 days of employment, with TTC covering the cost of your initial certification attempt. - Ability to start full-time if hired, on June 17, 2026. Benefits - Competitive Compensation - $19.35 CAD/hour plus performance-based incentives. - Earn More with Uncapped Incentives: Along with a base rate of $19.35/hour, this role offers uncapped performance-based incentive opportunities. High performers typically average about $10,000 in additional annual incentive earnings, with top performers earning even more. - Growth Opportunities - Access to a learning budget, professional training programs, and career advancement pathways. - Purpose-Driven Perks - Paid volunteer days and participation in sustainability-focused initiatives.

• Present and communicate company products and services to all levels of management within Independent and Franchise Dealerships live-in person; • Identify sales prospects and contact these and other accounts assigned to you; • Follow-up on new leads and referrals resulting from telephone calls for Independent and Franchise dealers; • Develop, maintain and grow current and potential dealer partners within the Independent and Franchise Dealer communities; • Constant and effective communication, via phone calls or in person, with dealer partners on current programs; • Train dealers in Western Funding including proper documentation needed for fast funding of contracts