MESO SCALE DIAGNOSTICS, LLC.

Role Description The Distinguished Software Engineer is responsible for conceptualizing and leading the overall design enhancement, integration, testing, release and life cycle support of present and future MSD software products. This role is a primary guide for ensuring all teams deliver simple technical solutions to complex problems with forethought and proper abstractions and modularity for long-term code lifespan. - Responsible for guiding and mentoring various teams in the design, development and testing of software for use with and in MSD’s products. - Provide expertise to the design of appropriate cloud, UI, architectural, database and instrument controls for company software products. - Oversee as well as conduct modeling of behaviors, object hierarchies, database structures and systems. - Present and participate in peer reviews of code and designs as required. - Focus on the constant innovation, refinement and optimization of our software development processes, practices, and tools. - Focus on the constant innovation, improvement, and optimization in the technical stack used in the software, as well as the technical stack on which the software is deployed. - Develop and implement standard operating procedures (SOPs) as needed. - Responsible for conceptualizing future software directions for MSD and future-proofing the technical solutions. - Specific duties may vary depending upon departmental requirements. Qualifications - A minimum of Bachelor’s degree in Computer Science or related field is required, Master’s degree preferred. - Minimum 20 years of experience in a software engineering environment with demonstrated leadership responsibilities. - Experience with Agile software management in a lead role. Requirements - Advanced knowledge of best software processes/practices related to the software development life cycle. - Experience with the full stack of client and web applications, from UI through database and devops development. - Expert knowledge of Java as well as one or more other object oriented or scripting languages, as well as relational databases. Java and JavaFX, SQL, JavaScript and frameworks like React/Angular, Html and CSS are highly desired. - Experience with cloud based deployments and operations. AWS desired. - Advanced knowledge of build tools/automated build systems and installation software desired: Jenkins/TeamCity/CodeBuild, etc. - Strong logical problem solving abilities and demonstrated ability to understand large software code bases and recognize areas for improvement and extension as required. - Aptitude for and track record of architecting new solutions, decomposing complex problems into simplified steps with proper abstractions and modularity for long-term code lifespan. - Demonstrated ability to understand large existing software code bases and recognize areas for improvement and extension as required. - The ability to provide guidance, mentoring and training to colleagues. - Demonstrated propensity to be creative, collaborative, proactive, and self-motivated in the execution and completion of assigned accountabilities. - Excellent oral, written communication and interpersonal skills. - Excellent organizational, planning, and time management skills with the ability to manage multiple and often changing priorities and issues of varying complexity, while meeting time-sensitive deadlines and deliverables. - Ability to work independently, as an effective team member and with all levels of the company. Benefits - Comprehensive benefits package to support employees' well-being and financial security. - Medical, dental, and vision coverage, along with prescription benefits. - 401(k) plan with company matching. - Flexible spending accounts. - Company-paid short- and long-term disability insurance. - Group life and accidental death and dismemberment insurance. - Paid vacation, paid sick leave, paid holidays, and paid parental leave. - Employee assistance program. - Voluntary perks including fitness club membership contribution, pet insurance, identity theft protection, home and auto insurance discounts, and optional supplemental life insurance.

• Responsible for designing, developing and testing software for use in external facing software products. • Work with team lead in designing appropriate UI, architectural, database and instrument controls for company’s software products. • Model behaviors, object hierarchies, and database structure. • Conduct unit testing, verification and debugging of systems and troubleshoot to determine any issues and communicate appropriate solutions. • As required, present and participate in peer reviews of code and designs. • Responsible for the extension of existing systems for new capabilities. • As needed, develop and implement standard operating procedures (SOPs).

• Lead, coach, and develop a team of regional FAS managers and Field Application Scientists across North America and selected distribution networks • Serve as hiring manager for FAS roles, driving recruitment, onboarding, and retention of top talent • Establish clear performance expectations, KPIs, and career development plans for team members • Foster a culture of accountability, collaboration, and continuous improvement • Define and implement FAS strategy aligned with commercial goals, ensuring measurable impact on revenue growth and customer satisfaction • Set clear, achievable objectives that balance technical excellence with business outcomes • Partner closely with Sales, Marketing, Product Management, Field Service, Technical Support, and Customer Support teams to ensure alignment • Ensure that the FAS team effectively captures and relays voice-of-customer to internal stakeholders • Act as the senior escalation point for complex scientific and technical challenges • Maintain deep expertise in MSD products, software, and applications to guide the team and support customer engagements • Participate in key customer meetings and troubleshooting sessions as needed • Define and track KPIs related to FAS effectiveness • Use data-driven insights to optimize team performance and resource allocation

• Achieve quarterly and annual revenue targets for the region through direct sales activities and distributor performance management • Develop and execute strategic account plans for key customers in academic institutions, biotechnology companies, and pharmaceutical organizations • Identify and qualify new business opportunities, with particular emphasis on growth in the academic sector and biotech/pharma segment • Conduct product demonstrations and technical presentations to researchers, lab managers, and procurement decision-makers • Manage the full sales cycle from prospecting through contract negotiation and close • Manage relationships with regional distribution partners to ensure effective market coverage and revenue growth • Provide distributors with product training, sales tools, and technical support to maximize their effectiveness • Monitor distributor performance against agreed targets and implement improvement plans as needed • Collaborate with distributors on joint customer visits, events, and promotional activities • Ensure distributors maintain appropriate inventory levels and provide excellent customer service • Develop deep knowledge of the regional market including competitive landscape, customer needs, and buying behaviors • Represent MSD at regional conferences, tradeshows, and scientific meetings • Build a strong pipeline of opportunities through prospecting, networking, and relationship development • Provide market intelligence and customer feedback to inform product development and marketing strategies • Identify emerging trends and applications that create new opportunities for MSD's technology platforms • Build and maintain strong relationships with key opinion leaders, lab directors, and procurement decision-makers • Ensure high levels of customer satisfaction through responsive communication and problem resolution • Conduct regular business reviews with major accounts to understand their evolving needs • Coordinate with Field Applications Scientists to provide technical support for complex customer requirements • Utilize Salesforce CRM to maintain accurate records of customer interactions, opportunities, and forecasts • Work closely with Marketing, Field Applications, Technical Support, and Operations teams to ensure customer success • Provide input on regional marketing campaigns and promotional strategies • Collaborate with the China leadership team on strategic initiatives and business planning • Share best practices with other Regional Sales Managers across China

Role Description The National Key Accounts Manager will be responsible for managing and expanding MSD's most strategic accounts across China, focusing on major contract research organizations (CROs), large pharmaceutical companies, and key service providers. - Own and manage relationships with approximately 20 of MSD's largest national accounts. - Achieve quarterly and annual revenue targets through direct sales to key accounts. - Develop comprehensive strategic account plans that identify growth opportunities, competitive threats, and relationship-building initiatives. - Conduct regular business reviews with key stakeholders to understand their evolving needs, research pipelines, and strategic priorities. - Position MSD as a strategic partner by understanding customers' business models, competitive pressures, and growth objectives. - Identify and pursue expansion opportunities within existing accounts across multiple departments, divisions, and geographic locations. - Drive revenue growth through both increased utilization of existing MSD platforms and adoption of new products and applications. - Manage complex sales cycles involving multiple stakeholders and decision-makers within large organizations. - Develop and present customized value propositions that align MSD's capabilities with customer business needs. - Navigate procurement processes and negotiate pricing, terms, and service agreements. - Maintain accurate forecasting and pipeline management using Salesforce CRM. - Collaborate with Regional Sales Managers when key accounts have activities or locations within specific regions. - Serve as a trusted technical advisor to key accounts, leveraging deep understanding of immunoassay technologies, biomarker analysis, and research workflows. - Understand customer applications and research objectives to recommend appropriate MSD solutions. - Coordinate with Field Applications Scientists to provide technical demonstrations, method development support, and troubleshooting. - Stay current on emerging trends in drug development, biomarker research, and CRO service offerings to identify new application areas. - Provide customer feedback to product management and R&D teams to inform future product development. - Work closely with MSD's national distributor to coordinate logistics, order fulfillment, and customer service for key accounts. - Collaborate with regional distributors as needed to support key account activities in specific territories. - Ensure seamless customer experience by managing the intersection of direct sales relationships and distributor logistics. - Provide distributors with account intelligence and strategic context to optimize their support. - Partner with Regional Sales Managers to ensure coordinated coverage and avoid conflicts on account ownership. - Work closely with Marketing to develop account-specific campaigns, case studies, and promotional materials. - Collaborate with Field Applications, Technical Support, and Customer Service teams to ensure exceptional customer experience. - Provide market intelligence on competitive activity, customer trends, and industry developments. - Participate in strategic planning and contribute insights on key account trends and opportunities. - Build strong relationships with key decision-makers, influencers, and technical staff within target accounts. - Represent MSD at industry conferences, tradeshows, and customer-hosted events. - Conduct regular face-to-face meetings with key accounts across China, requiring significant national travel. - Maintain high visibility and accessibility with strategic customers. - Identify and cultivate relationships with emerging accounts that may become strategic in the future. Qualifications - Bachelor's degree in life sciences, biotechnology, or related field required. - Advanced degree (MS, PhD) strongly preferred. - Five to ten years of successful sales experience in the life sciences industry. - Demonstrated experience in key account management or strategic sales. - Experience working with CROs, pharmaceutical companies, or similar organizations in drug development ecosystem. - Experience coordinating with distributors or channel partners. Requirements - Proven track record of managing large, complex accounts and achieving significant revenue targets. - Background selling both capital equipment and consumable products. - Demonstrated ability to build and maintain executive-level relationships. - Strong technical understanding of life sciences research workflows, particularly in drug development and biomarker research. - Deep familiarity with immunoassays, biomarker analysis, proteomics, or related technologies. - Ability to understand complex customer applications and translate them into solution recommendations. - Capability to engage in detailed technical discussions with scientists and technical staff. - Exceptional relationship-building skills with ability to establish credibility and trust with sophisticated customers. - Strategic thinking and ability to develop long-term account growth strategies. - Strong business acumen and understanding of customer business models and economics. - Excellent presentation and communication skills for diverse audiences. - Consultative selling approach with ability to uncover customer needs and develop tailored solutions. - Strong negotiation skills and commercial acumen. - Self-motivated with ability to work independently and manage complex, multi-stakeholder sales processes. - Excellent organizational skills and attention to detail. - Proficiency with CRM systems (Salesforce experience preferred). - Analytical mindset with ability to use data to drive account strategies. - Excellent verbal and written communication skills in English. - Ability to travel extensively that can include overnight stays and working outside normal business hours as needed. Physical Demands - This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about a home office. Work Environment - This position is performed in a home office environment. - This position requires extensive travel (up to 60 to 70% of the time).

• Responsible for designing, developing and testing software for use in external facing software products. • Work with team lead in designing appropriate UI, architectural, database and instrument controls for company’s software products. • Model behaviors, object hierarchies, and database structure. • Conduct unit testing, verification and debugging of systems and troubleshoot to determine any issues and communicate appropriate solutions. • As required, present and participate in peer reviews of code and designs. • Responsible for the extension of existing systems for new capabilities. • As needed, act as lead for sprints for development of one or more software modules.

• Develop, and execute product line strategy • Define the product strategy and roadmap that aligns with the company goals and market opportunities; • Balance product line innovation with operational excellence; • Build business cases for new product offerings and product portfolio expansion. • Monitor product performance, market trends, and customer needs to identify growth opportunities. • Partner with field-based commercial teams (account managers, field applications scientists, and scientific affairs directors) to capture feedback from pharma, biotech, and academic customers. • Gather market insights from conferences, publications and key opinion leaders. • Conduct and synthesize voice of customer research to inform product strategy, product requirements, and customer journey • Partner with R&D to defined product requirements, specification, and performance metrics • Define product positioning, pricing, and differentiation within the multiplexed immunoassay and proteomics market • Support marketing collateral and training materials to support product launches; • Accountable for the commercial success of assigned product line responsibilities. • Define and analyze KPIs to monitor product line performance for continual improvements and lifecycle management • Perform competitive product analysis; • Develop tactics for addressing direct and/or indirect product competition; • Monitor competitor strategies and adjust positioning accordingly • Work with Assay Development, Quality and Operations to drive successful product development programs; • Work with Global Sales Management to identify, develop and execute specific tactical marketing and training programs; • Work with Sales, Scientific Support, Customer Service and Finance to develop and manage processes to improve marketing effectiveness and customer loyalty. • Provide mentorship and guidance to other Product Managers • Assist team members in development of product messaging, market sizing, financial forecasts, pricing and other areas of marketing expertise.

• Lead our technical writing team • Produce high-quality, customer-facing scientific content • Support marketing efforts with engaging, informative materials • Oversee and mentor a team of technical writers • Lead the creation of high-quality scientific documentation, including user manuals, product specifications, and case studies • Collaborate with marketing team to develop content that promotes our products • Establish and maintain quality standards for all written materials • Collaborate with cross-functional teams to gather information • Develop and implement best practices for technical writing processes • Identify training needs and provide opportunities for professional growth within the team

• Responsible for product management and commercialization of MSD products • Evaluation of industry/customer trends and defining customer needs • Development of detailed product requirements for future products • Collaboration with cross-functional teams for product vision and strategy • Full lifecycle management of the product line including forecasting, pricing, and transitions to new product offerings • Monitor product performance, market trends, and customer needs to identify growth opportunities • Partner with R&D to define product requirements and specifications • Support marketing collateral and training materials for product launches • Monitor the competitive environment for products and product lines • Cross-functional collaboration with Assay Development, Quality and Operations

• Provides strategic leadership and ownership of MSD’s enterprise application ecosystem • Drives business capability improvements, operational efficiency, and scalable digital solutions that support MSD’s manufacturing, commercial, and service segments • Serves as a critical bridge between business stakeholders and technology delivery • Leads a team that transforms business requirements into durable system solutions aligned with organizational growth objectives • Leads enterprise systems roadmap development, partnering with business owners to identify capability gaps • Prioritizes initiatives and drives continuous improvement in business processes through platform optimization • Performs project leadership and management of all phases of solutions development and implementation • Ensures staff results by communicating job expectations; planning, monitoring, and appraising job results • Builds and develops a high-performing enterprise systems team through strategic recruiting, structured onboarding, mentoring, and deliberate growth planning • Works with cross-functional teams in the design and implementation of information technology • Ensures that Enterprise System users are thoroughly trained on best practices • Monitors the enterprise systems landscape and brings forward-looking recommendations