• Provide global leadership of the IT Support function and drive the end-to-end serviceability of the IT services and technical capabilities whilst remaining hands-on. • The IT Support Manager, working with the regional IT Support Analysts, will provide the leadership and coordination on a worldwide basis for the IT Support function, covering local and global helpdesk operations and change management. • The IT Support Manager will maintain an active partnership with regional and country-based management teams and support the regional IT Partners in their roles as liaison between the local offices and the global IT organization. • Developing and executing the firm’s IT Support strategy • Developing, publishing and governing global serviceability standards and metrics • Selecting, evaluating and approving technical standards and procedures for local office IT • Identifying, planning, and leading initiatives to continuously improve the efficiency and effectiveness of IT Support team’s operations • Accountability of all end user computing and office technology assets, stability and support of the end user computing platform and for service delivery of office, personal, and mobile technology including day-to-day operations across all locations • Delivering a high-quality global IT helpdesk service • Leading and building a diverse IT Support team, including direct line management of the local Support Analysts • Maintaining effective relationships with regional senior managers and business leaders within the business, serving as point of escalation • Performing other duties as assigned or required

Title: IT Core Services Manager (Must Reside in Texas) Location: Texas, Remote; San Antonio, Texas Full-time Job Description and Requirements Randolph-Brooks Federal Credit Union is currently searching for an experienced and talented IT Core Services Manager to join our amazing IT Core Services team! The IT Core Services Manager will have the ability to work a hybrid schedule (remote/onsite) after a period of training (time frame may vary). Training will take place at the RBFCU Administrative Service Center: 1 Ikea-RBFCU Pkwy, Live Oak, Texas 78233. All applicants must reside within the state of Texas and have the capability of performing all of the work from their home in Texas. To successfully work from home, employees must have access to a minimum internet connection as noted by RBFCU. - Must have a reliable home internet provider and the ability to hard wire a connection directly to modem (Ethernet cable provided) - Must be able to provide a workspaces at home that is safe, suitable for work, and within a distraction free environment The IT Core Services Manager will provide advanced support for our core banking platform, FinTech applications, RPA, dev-ops systems, and lead the personnel that work with those systems. Ensure core services technology solutions meet the needs of the business and formulate IT management strategies to maintain the functionality, security and accessibility of Core services technology framework. Must be able to effectively communicate with a wide range of clients including other technical resources, business representatives, vendors, as well as executive staff. Must possess and maintain a high level of knowledge around applications and the business processes that drive them. Essential Functions and Responsibilities: - Provides overall direction to the IT Core Services Engineering team, including interviewing, hiring, training, technical instruction, and evaluating employee performance - Lead and manage the IT core services team by employing strategic planning to establish company, department, and unit goals - Independently resolves complex production issues and leads troubleshooting for core banking applications and associated applications spanning multiple applications and systems - Design, implement, and maintain core banking platform, FinTech application Services, and associated application systems - Foster a high-level design for stable core banking services and complex axillary environments that are cost efficient, meet the needs of RBFCU, shared with stakeholders, and are compliant with current security, privacy, and audit requirements - Manage vendor relationships by communicating effectively, holding vendors accountable, and cultivating a positive working relationship - Establish processes and procedures for efficiency and for solving day-to-day user problems, dr strategy, and FinTech application platform architecture. Meeting with IT Applications teams periodically to ensure activities meet the current and future business needs - Ensure that system and infrastructure redundancy is documented, capability is communicated to stakeholders, and functionality tested where appropriate - Proven ability to plan, coordinate support and prioritize work and future requirements with excellent organizational skills and the ability to work independently and manage multiple tasks - Achieve availability across the enterprise by creating and maintaining an innovative and stable technology environment, ensuring that business needs are met, issues are resolved in an expedient manner, and root cause is identified - All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice) Requirements: - Bachelor’s degree in Computer Science, Management Information Systems or related field. In lieu of bachelor’s degree, two years of work-related experience will equal one year of college - Minimum of 3 years’ job-related experience - Minimum of 5 years server support experience - Experience working in the financial industry Skills, Certifications, or Licensing: - Knowledge of server software packages and operating systems - Knowledge of programming language including PLSQL - Skill in installing hardware, software, and solutions - Skill in performing diagnostic system tests - Skill in high level troubleshooting and analytical problem solving - Top level knowledge of all enterprise applications, as well as Oracle - Comprehensive knowledge and experience in maintenance and administration of financial core system environment and associated systems - Ability to communicate effectively, both verbally and in writing - Ability to establish and maintain working relationships with RBFCU employees All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

• Provide first-level technical support for POS systems via phone, email, or chat • Troubleshoot and resolve issues related to POS software, hardware, and network connectivity • Guide users through step-by-step solutions in a clear and professional manner • Escalate complex or unresolved issues to higher-level support teams when necessary • Document all customer interactions, issues, and resolutions in the ticketing system • Maintain a high level of customer satisfaction through effective communication and problem-solving

Role Description The IT Asset Management Specialist is an individual contributor responsible for maintaining accurate asset visibility, driving device recovery, and ensuring reliable device lifecycle operations that support smooth onboarding and day-to-day productivity across Cyera. Responsibilities - Asset visibility and control - Maintain an accurate, current view of the device fleet across the company. - Ensure devices have clear, consistent lifecycle statuses (for example: in stock, assigned, in transit, recovery pending, lost/stolen, returned). - Identify gaps or inconsistencies and drive resolution through clear tracking and follow-through. - Device recovery and returns - Own the process for recovering outstanding devices from employees, hubs, and vendors. - Run structured outreach and follow-ups until items are returned or formally dispositioned. - Keep recovery tracking current and share progress updates with relevant stakeholders. - Asset history and data integrity - Ensure device records remain complete and accurate across systems. - Investigate mismatches and resolve duplicates, missing history, or unclear ownership. - Maintain documentation of processes and exceptions to reduce repeated manual work. - Onboarding device readiness - Support laptop deployments to ensure new hires receive equipment on time. - Coordinate readiness for upcoming hires and flag risks early. - Help maintain a repeatable, reliable onboarding flow with minimal escalations. - Stakeholder communication - Provide consistent status updates to IT leadership and cross-functional partners (for example: People and Recruiting). - Communicate blockers early, close loops on open items, and ensure handoffs are clear. - Collaborate closely with the global IT team and contribute to operational improvements. Success Indicators - Stakeholders can understand asset status quickly without chasing for updates. - Outstanding recovery items trend down over time, with clear ownership and documented outcomes. - Onboarding device delivery is reliable, with minimal last-minute escalations. - Asset data remains clean and trustworthy, reducing rework and manual investigations. Qualifications - Experience in IT operations, endpoint lifecycle, or IT asset management. - Strong ownership and follow-through. Comfortable driving ambiguous issues to closure. - Strong written communication and the ability to maintain clear trackers and updates. - Ability to collaborate across time zones and work effectively with remote stakeholders. - Hands-on familiarity with: - ABM (Apple Business Manager) - Windows Autopilot - Okta - Jamf - Intune Preferred Qualifications - Experience coordinating with hardware vendors, shipping/returns processes, and internal service workflows. Compensation Information - Compensation Range: $100,000-$125,000. - This compensation range represents Cyera’s good faith and reasonable estimate of the range of possible compensation for this role at the time of posting. - The final salary for this position will be determined in Cyera’s sole discretion, consistent with applicable law, and based on a variety of factors, including but not limited to the employee’s work experience, skills, and qualifications for the role, as well as the needs of Cyera’s business and other operational considerations. - This role may be eligible for potential merit increases based on factors such as individual or company performance, time in role, and other discretionary factors. Benefits - Ability to work remotely, with office setup reimbursement - Competitive salary - Unlimited PTO - Paid holidays and sick time - Health, vision, and dental insurance - Life, short and long-term disability insurance