Job Closed

This listing is no longer active.

Project Access

Established in 1999, Project Access is a nonprofit organization dedicated to helping low-income families break the cycle of poverty and become healthier, better

Business Development Account Manager

Location

Arizona + 2 moreAll locations: Arizona | California | Florida

Posted

81 days ago

Salary

$70.3K - $80K / year

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

Business Development Account Manager

Project Access

• Serve as primary point of contact for all existing clients, building trusted relationships that drive long-term retention • Conduct quarterly business reviews and proactively monitor account health through check-ins, surveys, and performance metrics • Identify early warning signs of potential churn and implement immediate intervention strategies to maintain 90%+ retention rates • Track client satisfaction scores, lifetime value, and engagement metrics while anticipating needs before issues escalate • Lead de-escalation and resolution of all customer service issues, acting as the client advocate and central coordination point between clients and internal departments • Establish clear issue resolution protocols with defined response times; handle day-to-day communications with urgency and professionalism • Identify systemic issues affecting multiple clients and work with leadership to implement permanent solutions • Document concerns, resolutions, and lessons learned; coordinate cross-functional teams for complex issues • Execute seamless handoffs from Business Development to program delivery teams with standardized onboarding processes • Monitor 30/60/90-day milestones to guarantee successful program launches with early wins • Identify service expansion opportunities within existing partnerships; collaborate with Director of Business Development on data-supported growth strategies • Coordinate contract renewals, COIs, and negotiations; organize client appreciation events and investor meetings • Qualify incoming leads through market research and discovery conversations; support initial discovery calls to understand deals and customer journey • Prepare detailed prospect profiles, needs assessments, and customized presentations with case studies and ROI models; draw on experience with proposal development to craft compelling, mission-aligned narratives for prospective partners • Support the preparation and coordination of partnership proposals • Maintain CRM systems and generate pipeline reports tracking conversion rates and opportunity status • Coordinate site visits for prospects and compliance reviews; facilitate reference calls and maintain database of client success stories • Research ESG investment and housing trends in target markets; analyze competitor offerings and policy changes creating new prospects • Prepare reports and dashboards on client satisfaction scores, program outcomes, ROI, and social impact metrics • Provide data-driven insights to refine client success and retention strategies. • Performs other related duties to benefit the mission of the organization

Job Requirements

  • Bachelor's Degree in Business, Marketing, Communications, or related field
  • 3–5 years in client success, account management, customer service leadership, or a related client-facing role with a proven track record in retention, relationship building, and seeing issues through to resolution
  • Experience working in or closely with nonprofit organizations, social services agencies, or community development initiatives strongly preferred
  • Experience supporting or managing projects end-to-end, including coordinating timelines, stakeholders, and deliverables in a fast-paced, mission-driven environment
  • Familiarity with ESG investing, social impact measurement, or community development preferred
  • Exceptional conflict resolution and de-escalation skills; ability to remain calm under pressure and identify at-risk accounts early
  • Exceptional written and verbal communication skills with professional presentation abilities for client-facing interactions
  • Strong analytical and problem-solving abilities; outstanding organizational skills with meticulous attention to detail
  • Ability to manage multiple priorities and stakeholders simultaneously; experience coordinating cross-functional teams
  • Natural relationship builder with high emotional intelligence and consultative approach
  • Proficiency with CRM systems (Salesforce or similar), donor management systems (Bloomerang), and project management tools (Smartsheet)
  • Advanced Microsoft Office skills (Excel, PowerPoint); experience with data visualization, reporting tools, ROI models, and financial projections
  • Valid Driver's License, clean driving record, and current automobile insurance
  • Successful completion of background check.

Benefits

  • Health insurance
  • Dental insurance
  • Short-term disability
  • Term life insurance
  • Employee Assistance Program (EAP)
  • Vision insurance (100% employee cost)
  • Voluntary life insurance (100% employee cost)
  • Pet insurance (100% employee cost)
  • Supplemental benefits (100% employee cost)
  • Safe Harbor 401(k) with 4% company match
  • Paid time off
  • 14 paid holidays

Related Job Pages

More Account Manager Jobs

Role Description As the Senior Account Manager you will lead the team responsible for maintaining a profitable and healthy business with key customers; including but not limited to: Ulta, Ulta Mexico & Sephora Canada. You will be responsible for delivering growth through maximizing core while expanding new distribution for the Eva NYC portfolio. You will be an expert of Eva brand strategies and product portfolios to work in conjunction with their team and internal business partners to create and execute a winning 4P strategy for the customer. You will have full ownership of all levels of their sales channel P&L. Responsibilities - Own full customer account strategy (short- and long-term) to drive joint business plans, revenue, and profit growth. - Lead joint business planning, assortment strategy, promo calendars in partnership with Trade, Marketing & Finance. - Build and maintain strong retailer partnerships, negotiating terms and delivering win/win business solutions. - Lead forecasting, distribution, merchandising, and profitability to ensure healthy account performance. - Develop and present strategic sales plans, including MBRs/QBRs, with actionable insights from data analysis. - Partner cross-functionally with Trade Marketing, Supply Chain, Finance, teams to maximize execution. - Lead promotional planning, events, and sell-in strategies to maximize sales opportunities. - Monitor category and competitive trends to identify opportunities and recommend strategies for growth. - Build tools, reporting, and processes that improve forecasting, tracking, and decision-making. - Support special projects and provide ad-hoc analysis to inform leadership decisions. Qualifications - Bachelor’s Degree required. - 6+ years Sales experience. - Ulta experience highly preferred. - Highly developed sales and financial acumen, including P&L budget management. - Ability to build and maintain complex excel spreadsheets with advanced formula knowledge. - Deep understanding of syndicated data & reporting to interpret data & make actionable recommendations. - 15-20% travel. - Creative thinker + problem solver. - A hands-on self-starter with strong organizational skills who is comfortable with fast turnarounds and tight timelines with meticulous attention to detail. - Proficiency in all business programs such as Microsoft Office, Excel, Adobe, Asana. - Someone who can lead by example and encompass Eva NYC’s core values. - Excellent verbal and written communication, communicating clearly & concisely. - Remote position, able to work in the office but not mandated (Brooklyn, NY). Salary up to $120,000 DOE + bonus Ready to apply? Please click the link that will bring you to our careers page. Submit your resume and a member of our team will be in touch as soon as they have had a chance to review.

United States
$120K / year
Full TimeRemoteTeam 1,001-5,000H1B Sponsor

• Partner with assigned accounts to support achievement of annual Top-Line Sales plans on a quarterly, semi-annual, and annual basis • Collaborate with retail partners and internal teams to develop account strategies and shared plans that support Moen product success • Identify opportunities to expand relationships and increase product visibility within existing accounts • Coordinate and support marketing and promotional initiatives that help retailers effectively showcase Moen products • Build and maintain strong, trust-based relationships with account stakeholders • Partner with the Sales Director to develop and track annual sales forecasts and communicate key initiatives • Gather and share insights on market trends, competitor activity, and customer experiences through store visits, sales data, and industry networking • Support key eCommerce initiatives with assigned accounts, including retail media, online marketplace coordination, content, and brand awareness • Serve as a trusted connection between customers and internal teams, sharing insights that help shape future initiatives • Apply financial awareness to help identify opportunities that benefit both Moen and our retail partners • Share ideas for process improvements and collaborative solutions that enhance account support and operational efficiency

Argentina
$90K - $95K / year
Job Closed
Full TimeRemoteTeam 201-500Since 2001H1B No Sponsor

• Execute Relationship Cadence: Maintain a consistent and proactive communication schedule with assigned state regulatory boards and agencies. Invest time to understand local missions and constraints. • Tactical Solution Mapping: Translate CE Broker’s capabilities into specific outcomes tied to agency efficiency and public protection. Deliver business cases and proposals that address the immediate needs of board staff and leadership. • Manage Opportunities Through the Lifecycle: Advance opportunities using a consultative approach. Create momentum by aligning our implementation timelines with agency deadlines and strategic plans. • Regulatory Knowledge Application: Maintain an up-to-date understanding of state licensing frameworks and continuing education (CE) compliance for your assigned territories and professions. • Pipeline Coordination: Maintain a healthy and accurate pipeline by proactively surfacing new opportunities within existing or prospective accounts. Leverage industry trends to identify where Propelus can solve emerging compliance gaps. • Cross-Functional Collaboration: Partner closely with internal Product, Implementation, and Customer Success teams to ensure a seamless transition from contract signature to "go-live." • Operational Discipline: Maintain accurate visibility into opportunities via CRM (Salesforce). Bring structure to forecasting and follow-through to ensure no stakeholder request is left unanswered.

United States
$135K - $165K / year
InterSystems logo

Director of Technical Implementation, EMEA

InterSystems

InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide.

Account Manager81 days ago
Full TimeRemoteTeam 2,407Since 1978

Job Title: Director of Technical Implementation, EMEA Work Location: Dubai Job Summary: The Director of Technical Implementation, EMEA is responsible for leading and transforming the regional technical delivery organization into a scalable, high-performing, and standardized function. This role centralizes technical leadership across all countries (including UKI, ME, South Africa, Italy, France and DACH), establishing a unified operating model that ensures consistent implementation quality, strong governance, and measurable delivery outcomes across InterSystems EHR and HealthShare solutions. The position drives operational efficiency through structured resource management, cross-regional collaboration, and the adoption of shared tools, reusable assets, and standardized processes. It enables the transition from country-based execution to a coordinated EMEA-wide delivery model, improving flexibility, utilization, and responsiveness to project demands. In addition, the role plays a critical part in aligning technical delivery with quality objectives, ensuring each country can meet its project targets while benefiting from regional synergies. It is also accountable for embedding AI-driven methodologies, including the evolution of ARIES, into day-to-day delivery practices to enhance predictability, quality, and decision-making. Overall, this position is key to improving customer outcomes, strengthening partner ecosystems, and building a future-ready technical implementation capability across EMEA. Key Responsibilities: - Lead and unify all Technical Implementation teams across EMEA under a single functional structure, ensuring consistent standards and execution. - Define and enforce technical implementation best practices, governance, and quality frameworks across all projects. - Maintain strong alignment with country leadership, ensuring technical delivery supports each country in achieving its annual project targets while applying regional synergies and continuous improvements. - Drive cross-country collaboration and resource optimization, enabling flexible deployment of technical expertise across the region. - Own regional technical capacity planning, forecasting, and utilization, leveraging data and AI-driven insights. - Oversee partner strategy and execution, including onboarding, performance management, and management alignment. - Embed and scale the AI-powered ARIES methodology across all technical delivery activities. - Establish and monitor KPIs related to delivery quality, efficiency, resource utilization, and partner performance. - Support country Professional Services Directors in achieving project success, while maintaining strong technical oversight. - Lead continuous improvement initiatives, including reusable assets, automation, and standardization of deliverables. - Act as a senior stakeholder in customer engagements, supporting critical projects and ensuring delivery excellence. Qualifications: - 10+ years of experience in technical delivery, implementation, or professional services leadership. - Proven track record managing large-scale, complex, multi-country implementation programs. - Strong background in healthcare IT or enterprise software implementation environments. - Deep understanding of technical architectures, integration, and data platforms. - Experience with resource management, forecasting, and operational optimization at scale. - Demonstrated ability to lead organizational transformation and drive standardization. - Strong leadership and stakeholder management skills in a matrix environment. - Experience working with partners and external delivery ecosystems. - Strategic mindset with the ability to translate vision into execution. - Ability to travel internationally 60% of the time. Education and Training: - Relevant University technical Degree - Proficiency in English Key Success Factors: - Improved delivery predictability and quality across EMEA - Increased resource utilization and cross-regional efficiency - Strong partner performance and optimization - Effective adoption of AI-driven implementation practices - Scalable and standardized technical delivery model across EMEA markets About InterSystems InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.

United Arab Emirates