InterSystems

Job Summary The Developer Support Engineer is responsible for supporting InterSystems IRIS Data Platform—an integrated platform for high-speed data processing and analytics with interoperability—as well as its related products. The Developer Support Engineer is responding to inquiries from customers using our products, organizing the issues, and working with your team and relevant departments to lead them toward resolution. This role emphasizes quality and depth of problem-solving over case volume, with a strong focus on building long-term trust with a highly technical customer base. It offers a collaborative, global environment with opportunities to work closely with engineers across overseas offices. The position requires a hands-on approach to investigating and verifying issues, rather than simply escalating them, and provides access to source code and detailed technical information to support a deeper understanding of the product. Main responsibilities include: - Handling inquiries via email, phone, and online meetings. - Carefully understanding situations and background to organize issues. - Recording and sharing response history using internal tools - Collaborating with other departments as needed. - Resolving issues in coordination with engineers from various countries - Reviewing product source code and investigating root causes when necessary - Working directly with product development engineers to resolve technical issues - Sharing information within the team and participating in process improvements - While most work is handled online (email, phone, meetings), onsite support may be required when necessary (not frequent). - Participate in extended support coverage on a rotational basis. This will require you to work occasional weekend or evening hours. This additional time would be compensated. Experience and Qualifications - 6+ years of programming experience - Enthusiasm for solving interesting problems - Experience with Unix/Linux, Windows or Cloud environments a plus - Experience with networking or storage subsystems is a plus - Strong Communication skills a must. - Experience in the IT / Software industry is valued - Customer support or help desk experience - Experience in customer interaction or coordination - Experience in the IT industry - Experience using English at work (email, conversation, etc.) - Knowledge or experience in log analysis, troubleshooting, SQL, OS command operations, or issue isolation - Ability to listen carefully and explain clearly and calmly - Comfortable with English (willing to learn through work and training) Education and Training - BS in Computer Science, Engineering or hard Science About InterSystems InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.

Overview The Marketing Coordinator supports Middle East enterprise healthcare growth by executing field programs and account-based marketing (ABM) activities that generate qualified meetings and pipeline. Reports to Marketing Manager, this role partners closely with Sales to deliver well-run engagements (events, executive roundtables, webinars) and disciplined follow-up. Specialization Field marketing execution + ABM support: Delivery of programs and account-based activities for Tier 1/2 accounts, with strong coordination across Sales, subject-matter experts (SMEs), and vendors. Responsibilities - Execute Field programs (executive roundtables, hosted forums, webinars, conferences): project plans, timelines, speaker coordination, vendor management, attendee experience, and on-the-day delivery. - Support ABM execution for named Tier 1/2 accounts (as defined by the Marketing Manager and Sales): coordinate contact list preparation, invite waves, tailored event formats, and follow-up motions with Sales. - Run follow-up operations for the programs you execute: lead capture QA, attendee lists, handoff notes, follow-up cadence coordination with Sales, and meeting scheduling support. - Create and coordinate content/design assets for field and ABM activities you own—using in-house tools and/or briefing and coordinating third-party vendors for assets such as invitations, agendas, social tiles, banners, signage, email copy, and recap posts. - Coordinate with the Digital & Marketing Ops Marketing Coordinator to ensure promotion and tracking are set up (landing pages, emails, UTMs), and provide timely inputs required for campaign builds. - Support partner/customers co-marketing execution where relevant (Go-Live, Interviews, Signing ceremonies, Kick off events and other in account support). - Maintain program documentation (checklists, runbooks, post-mortems) and propose practical improvements for future iterations. - Follow established brand, compliance, and approval processes. - Manage 3rd party events management organization and establish strong professional relationships. Qualification and experience - Minimum 2 years’ experience in B2B marketing (field/events/ABM support preferred) - Proven ability to coordinate multiple workstreams with deadlines (vendors, speakers, internal stakeholders). - Effective writing skills for invitations, event communications, and follow-up messages. - Strong stakeholders’ management and event management skills - Fluent English required; Arabic is a plus. Personal Specification - Organized, detail-oriented, and comfortable working from checklists/runbooks. - Strong communicator who builds trust with Sales and vendors. - Proactive, solution-focused, and reliable. - Commercially curious—understands that the goal is meetings/pipeline, not activity volume. - Team player with a hands-on, execution-first mindset. Education and training - Bachelor’s degree in marketing, communications, business, or related field About InterSystems InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.

Job Summary We are currently hiring Applications Implementation Specialist with a specialty in Billing, Revenue Cycle Management and Claims to be based out of our Bangkok office. Playing a lead role in the implementation of the Trakcare solution , the Application Specialist will contribute to the successful and timely deployment of the TrakCare product by providing application knowledge and product delivery services in the functional areas of product implementation, requirements scoping, field design documentation and change request testing. The Application Specialist will become an “expert” in Billing/Healthcare Revenue Cycle Management & Claims resource for customers and will be expected to understand the customer process, assess solution best fit, and advise the customer how to best implement the standard solution as early as possible. Responsibilities - Liaise with customers in order to understand the work processes and requirements that are required to be addressed by the TrakCare application - Implement the TrakCare application in a manner that will suit the business requirements of the customer and follow the methodologies and processes of InterSystems - Conduct individual and group training, product demonstrations and workshops as required - Implement and control change management requests from client - Deliver successful application implementation phases - Be a Subject Matter Expert (SME) for TrakCare implementations - If required, work with customers to identify potential changes within the parameters of the product - Other duties may be directed by the Company from time to time Experience and Qualifications - General aptitude for solving problems and using technology to improve processes - We are particularly interested in individuals with a background in Administrative and Billing RCM or who have had General Medical training. - Understanding and experience in implementation of product solutions. Experience with implementing HIS solutions is particularly beneficial - An understanding of computer systems, software development and deployment methodology and computer networking - An ability to handle multiple tasks simultaneously and within tight time constraints - Proven ability to think laterally and come up with innovative solutions for software product implementations - The ability to make independent recommendations for successful software product implementations - Proven ability to work through problems with different customer groups achieving positive outcomes - Strong communication and presentation skills (written and verbal) - Thai and English language required. Education and Training - Relevant University Degree About InterSystems InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.

The Marketing Coordinator supports Middle East enterprise healthcare growth by executing digital campaigns and maintaining marketing operations hygiene. The role is office-based in Dubai, reports to Marketing Manager, and requires travelling to support the regional business. This role partners closely with Sales and other internal stakeholders within the context of the corporate and local marketing plans to deliver well-run campaigns and programs (e.g. LinkedIn paid and organic, email, nurture, Search Ads, SEO and AEO optimisation, supported by landing pages, webinars etc.). Uses marketing automation, supported by content creation and distribution (web, social media), with tracking (UTMs), and reporting cadence. Specialization Digital campaign execution and Marketing operations support: campaign production using templates and company standards, workflow coordination and calendar planning, basic automation with CRM checks in partnership with Sales Operations and CRM owners, with consistent performance reporting. Responsibilities - Execute digital campaign components for Middle East initiatives: landing pages, email sends, nurture steps, webinar, event promotion journeys, and LinkedIn and search Ads. - Apply and maintain tracking standards (UTMs, naming conventions, campaign documentation) using established templates; flag gaps and recommend improvements to the Marketing Manager. - Support marketing automation and CRM hygiene in partnership with Sales Operations and CRM owners: list builds, updates, basic Lead routing checks, Lead upload QA (where applicable), and ensuring campaign and program activity and responses are captured and reporting in a comprehensive and timely manner. - Coordinate the execution workflow (brief → build → launch → post-mortem) by maintaining trackers, deadlines, and dependencies. - Maintain the Middle East, India marketing calendar, tracker (for visibility and planning), ensuring timelines, owners, assets, and tracking details are up-to-date. - Create and coordinate content and design assets for digital campaign activities —using in-house tools and, or briefing and coordinating third-party vendors for assets such as email blocks, social tiles, display banners, one-pagers, webinar promo kits, and simple infographics. - Coordinate publishing and distribution of content (web, social, email programs), re-using corporate assets where possible and localizing when required. - Produce monthly performance updates by compiling agreed metrics (campaign results, funnel indicators, content performance) and summarizing insights and next actions. - Develop and execute quarterly organic content social plan for InterSystems Middle East web page and other relevant digital properties. - Maintain relevant data in operational, planning, and reporting processes and applications (e.g. project management, marketing automation, customer relationship marketing systems). - Assist with timely post marketing campaign, programs, and regular reporting and success analysis and report distribution. Qualification and experience - Minimum 2 years’ experience in digital marketing, campaign execution, marketing coordination; B2B marketing is preferred. - Hands-on experience with email marketing, landing page workflows, and basic performance reporting. - Experience in executing LinkedIn campaign manager and search engine Ads - Working knowledge of marketing automation and CRM concepts (HubSpot is preferred); not expected to be a system administrator. - Understanding of measurement basics (UTMs, funnel stages, lead source hygiene) and comfort working with data in spreadsheets/dashboards. - Fluent English required; Arabic is a plus. Personal Specification - Highly structured, detail-oriented, and quality-focused. - Comfortable with tools/systems and learning new platforms. - Analytical mindset—turns results into simple insights and recommended actions. - Strong collaborator who can coordinate dependencies and communicate clearly. - Reliable executor with a bias for action and consistent follow-through. Education and training - Bachelor’s degree in marketing, Communications, Business, Analytics, or equivalent experience About InterSystems InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.

Executive Assistant to Country Manager Location: Ciudad Empresarial, Huechuraba, Región Metropolitana (on-site) The Executive Assistant will provide comprehensive executive and administrative support to the Country Manager and other C-Level executives in Santiago, Chile. The position requires a highly organised, proactive, and service-oriented individual with excellent communication skills, strong business judgement, and the ability to manage multiple priorities in a fast-paced international environment. The successful candidate will play a key role in ensuring smooth day-to-day operations, managing complex schedules and executive priorities, coordinating business activities, and supporting internal and external stakeholder engagement with professionalism, discretion, and attention to detail. Key Responsibilities: - Manage dynamic calendars for the Country Manager and designated executives, including meetings, appointments, and strategic business activities. - Coordinate internal and external meetings, including agenda preparation, logistics, briefing materials, and follow-up on action items. - Act as a liaison between executives and internal/external stakeholders, ensuring effective communication and timely follow-up. - Screen, prioritise, and manage correspondence, emails, calls, and requests with a high level of professionalism and confidentiality. - Prepare presentations, reports, meeting materials, and executive documentation as required. - Coordinate domestic and international travel arrangements, including flights, accommodation, transportation, visas, itineraries, and travel documentation. - Manage travel-related changes and logistical issues efficiently and proactively. - Coordinate logistics and support for visiting executives, leadership meetings, customer meetings, and company events. - Provide support for conferences, workshops, off-site meetings, and internal corporate activities. - Take meeting minutes when required and ensure appropriate follow-up on key actions and deliverables. - Draft, proofread, and review professional communications and documentation in English and Spanish. - Maintain accurate records, filing systems, and confidential documentation with the highest level of discretion. - Support expense reporting, invoice coordination, purchase orders, and other administrative processes as required. - Collaborate closely with cross-functional teams including HR, Finance, IT, Facilities, Sales, and Regional/Global teams. - Support internal communications, operational coordination, and administrative process improvements. - Provide flexible support on ad-hoc projects and business priorities as assigned. Qualifications: - 5+ years of experience supporting senior leadership or C-Level executives in multinational or fast-paced corporate environments. - Advanced bilingual proficiency in English and Spanish, both written and spoken. - Advanced proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and collaboration tools such as Teams, Zoom, and SharePoint. - Experience coordinating complex travel arrangements, executive meetings, and corporate events. - Excellent organisational, prioritisation, and time management skills, with the ability to manage multiple responsibilities simultaneously. - Excellent interpersonal and communication skills, with the ability to interact effectively with all levels of the organisation. - Ability to work under pressure and respond effectively to changing priorities. Key Competencies: - Proactive mindset with the ability to anticipate executive and business needs. - Strong attention to detail and excellent organisational skills. - High level of professionalism, discretion, and confidentiality. - Strong problem-solving skills with a proactive and adaptable approach. - High emotional intelligence and ability to build effective working relationships across teams and organisational levels. - Strong team player with a collaborative mindset and positive approach to teamwork. - Strong cultural awareness and adaptability within international environments. Esta oferta se enmarca en la Ley N°21.015 de Inclusión Laboral de Personas con Discapacidad. InterSystems promueve la igualdad de oportunidades y la no discriminación en todos sus procesos de reclutamiento y selección, asegurando procesos inclusivos y accesibles, en conformidad con la normativa laboral vigente en Chile. About InterSystems InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.

Role Description The Systems Management Specialist is responsible for the overall delivery of the System Architecture Plan and management of associated resources and activities to ensure that InterSystems software is delivered and deployed in line with project requirements. - Execute the process of designing, reviewing and installing all the InterSystems products including TrakCare patches, releases and builds on the required customer platforms in accordance with quality assurance protocols and Service Level Agreements as agreed with the customer for software release authorization and installation. - Administration and maintenance of hosted solutions and related infrastructure working with other teams or partners as required. - Provide technical support for troubleshooting and performance analysis for implementations. - Provide technical support for custom development, i.e. JavaScript, user defined functions, interfaces, reports, extracts, data migration scripts and conversions. - Support and test of TrakCare internal and external utilities, e.g. patching tool, print service, etc. - Assist Presales for any technical request such as architecture, configuration, hardware sizing, etc. - Produce technical documentation such as reference materials, installation instructions, user guides, knowledge-based articles and how-to’s. - Participate in on-site technical training and implementations activities if required. - Take on responsibility for scripting, maintenance and verification of backups. - Automation of routine activities (deployment of patches, environment replication, etc.). - Participate in the continuous improvement of the operation processes required to deliver exceptional service quality. Qualifications - Server Administration: In-depth experience in configuring, implementing and administering Linux or UNIX systems (preferred: SUSE/RedHat). - Programming and coding: ability to work directly with the source code of a system and develop solutions to improve system-level performance (strong scripting skills). - Information security: familiarity with best practices and techniques for maintaining and improving information security. - Problem-solving capabilities: ability to adopt creative skills and problem-solving techniques to solve problems or devise a new solution. - Strong troubleshooting and analytical skills. - Managed mission critical infrastructures and applications. - The candidate is also required to be available to work (when the situation requires it e.g., in case of updates of systems in use by end users) outside the usual office hours. Requirements - Experience with monitoring and alerting tools (Nagios, Zabbix, Cacti preferred). - Understanding of networking deployment and management, including load balancers solutions. - Knowledge of configuration management tools such as Ansible or Puppet. - Software development environment experience. - ITIL knowledge. Company Description InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.

InterSystems UK is seeking an energetic Sales Manager with strong healthcare solutions sales experience. Responsible for selling InterSystems data platforms products to new and existing UK healthcare customers, both Private and NHS. We are looking for a highly credible Sales Executive to secure new business and to build mutually rewarding long term relationships with our customers across the West of England and Wales. Experience of selling Data Platforms, Regional/Trust Level Integration Engines and/or AI-enabled solutions would be beneficial for this role. The Sales Manager will be tasked with managing and developing relationships with new and existing end user customers to uncover potential opportunities for our products to solve our customers problems. You will have a demonstrable track record of successfully articulating and subsequently selling solutions to senior stakeholders and decision makers. This role requires the flexibility for regular national travel. What’s in it for you? - Great Bonus Scheme - Private Medical Insurance - Optional Enhanced Pension Scheme - Perks and Savings on lifestyle activities - Nuffield Health Discounts - Gym Reimbursements (up to £600) - Plus more! Key Responsibilities - Maintain and enhance relations with existing Healthcare Data Platform customers - Discover, qualify and develop opportunities for solutions sales in the UK healthcare market - Motivate internal and external staff/resources to focus on desired business outcomes - Work with the UK Bid team to provide timely proposals to customers - Manage, escalate and resolve technical or contractual issues - Partner with Marketing teams to develop, and execute, effective prospecting strategies and campaigns to target new customers in areas where our solutions can provide value - Leverage existing customers as reference sites to support the campaign to bring in new name business - Maintain awareness of industry sector and technological advances - Collaborating with InterSystems partner organisations to support end-user requirements Experience and Qualifications - Excellent listening, written and communication skills - 7+ years software solutions sales to the UK National Health Service, with a good understanding of data challenges, interoperability and standards within the NHS - Proven ability to engage at C level and proven sales success - Ability to develop and leverage existing relationships with relevant stakeholders in NHS trusts, ICSs, Health Boards - Experience of data and integration software applications to healthcare end users - A strong team player, working with sales, clinical, and technical co-workers to put-together solutions that meet the customer needs - Strong presentation skills, with an ability to tailor the content and depth to suit a technical, business or clinical audience - A genuine interest and technical curiosity for software in the healthcare sector - Degree qualified or equivalent About InterSystems InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.

Job Title: Director of Technical Implementation, EMEA Work Location: Dubai Job Summary: The Director of Technical Implementation, EMEA is responsible for leading and transforming the regional technical delivery organization into a scalable, high-performing, and standardized function. This role centralizes technical leadership across all countries (including UKI, ME, South Africa, Italy, France and DACH), establishing a unified operating model that ensures consistent implementation quality, strong governance, and measurable delivery outcomes across InterSystems EHR and HealthShare solutions. The position drives operational efficiency through structured resource management, cross-regional collaboration, and the adoption of shared tools, reusable assets, and standardized processes. It enables the transition from country-based execution to a coordinated EMEA-wide delivery model, improving flexibility, utilization, and responsiveness to project demands. In addition, the role plays a critical part in aligning technical delivery with quality objectives, ensuring each country can meet its project targets while benefiting from regional synergies. It is also accountable for embedding AI-driven methodologies, including the evolution of ARIES, into day-to-day delivery practices to enhance predictability, quality, and decision-making. Overall, this position is key to improving customer outcomes, strengthening partner ecosystems, and building a future-ready technical implementation capability across EMEA. Key Responsibilities: - Lead and unify all Technical Implementation teams across EMEA under a single functional structure, ensuring consistent standards and execution. - Define and enforce technical implementation best practices, governance, and quality frameworks across all projects. - Maintain strong alignment with country leadership, ensuring technical delivery supports each country in achieving its annual project targets while applying regional synergies and continuous improvements. - Drive cross-country collaboration and resource optimization, enabling flexible deployment of technical expertise across the region. - Own regional technical capacity planning, forecasting, and utilization, leveraging data and AI-driven insights. - Oversee partner strategy and execution, including onboarding, performance management, and management alignment. - Embed and scale the AI-powered ARIES methodology across all technical delivery activities. - Establish and monitor KPIs related to delivery quality, efficiency, resource utilization, and partner performance. - Support country Professional Services Directors in achieving project success, while maintaining strong technical oversight. - Lead continuous improvement initiatives, including reusable assets, automation, and standardization of deliverables. - Act as a senior stakeholder in customer engagements, supporting critical projects and ensuring delivery excellence. Qualifications: - 10+ years of experience in technical delivery, implementation, or professional services leadership. - Proven track record managing large-scale, complex, multi-country implementation programs. - Strong background in healthcare IT or enterprise software implementation environments. - Deep understanding of technical architectures, integration, and data platforms. - Experience with resource management, forecasting, and operational optimization at scale. - Demonstrated ability to lead organizational transformation and drive standardization. - Strong leadership and stakeholder management skills in a matrix environment. - Experience working with partners and external delivery ecosystems. - Strategic mindset with the ability to translate vision into execution. - Ability to travel internationally 60% of the time. Education and Training: - Relevant University technical Degree - Proficiency in English Key Success Factors: - Improved delivery predictability and quality across EMEA - Increased resource utilization and cross-regional efficiency - Strong partner performance and optimization - Effective adoption of AI-driven implementation practices - Scalable and standardized technical delivery model across EMEA markets About InterSystems InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.

Join a global health tech leader transforming care delivery through smart, safe, and scalable digital solutions. About the Role We are seeking a practicing or former physician to join our Regional Product Team, bridging clinical practice and digital health innovation. This role is focused on shaping, configuring, and optimizing InterSystems EHRs – TrakCare and IntelliCare – to meet local market needs, regulatory requirements, and real-world clinical workflows. Unlike traditional clinical advisory roles, this position is deeply embedded in product development and delivery. The successful candidate will translate frontline clinical experience into functional specifications, product enhancements, and safe, effective digital workflows that improve patient care. You will collaborate closely with product managers, developers, implementation teams, and customers to ensure our solutions deliver measurable clinical value across the Middle East. What You’ll Do Product Development & Clinical Design - Translate clinical workflows and healthcare requirements into product specifications, use cases, and functional designs - Define and validate configuration of TrakCare and IntelliCare to meet regional and regulatory requirements - Participate in the design, testing, and continuous improvement of clinical features and workflows - Ensure all product changes align with clinical safety principles and best practices Clinical Expertise & Internal Enablement - Act as the clinical subject matter expert within the product team, contributing to product strategy and roadmap - Provide clinical input to development, QA, and documentation teams to ensure accuracy and usability - Support internal teams in understanding clinical workflows and healthcare delivery models - Contribute to training materials and internal knowledge sharing Customer & Market Engagement - Work closely with customers to understand real-world clinical challenges and translate them into product improvements - Gather, analyze, and prioritize feedback from clinicians and healthcare organizations - Support demonstrations, workshops, and discussions with clinical stakeholders when needed - Maintain awareness of regional healthcare trends, policies, and standards Collaboration & Delivery - Collaborate with global product teams and local implementation teams to align product capabilities with market needs - Support implementation projects by validating workflows and ensuring clinical appropriateness - Contribute to documentation, testing, and release readiness activities - Assist in scoping and prioritizing enhancements and new features What You Bring Essential Skills & Experience - MD (or equivalent medical degree) with 5+ years of clinical experience with demonstrated interest or experience in digital health, clinical systems, or process improvement - Strong understanding of clinical workflows across inpatient and outpatient settings (e.g., wards, operating theatres, ICU, perioperative care, clinics) - Hands-on experience with EHR systems, including configuration, implementation, optimization, or advanced clinical use - Interest or exposure to AI applications in healthcare and clinical workflows - Strong analytical, problem-solving, and communication skills, with the ability to translate clinical needs into structured requirements and functional specifications - Familiarity with healthcare practices and regulatory environments in the Middle East - Willingness and ability to travel to customer sites (e.g., hospitals and labs) across the region Nice to Have - Experience participating in product design, clinical system configuration, or workflow optimization initiatives - Exposure to clinical decision support, analytics, or quality measures - Hands-on experience with AI tools or technologies (healthcare or non-healthcare), such as data analysis, automation, or decision support tools - Experience working with multidisciplinary product or technology teams Who You Are - Clinical credibility and ability to engage with healthcare professionals - Structured thinking and ability to break down complex clinical problems - Ability to balance clinical needs with technical and product constraints - Adaptability in a fast-paced product environment - Thrives in regulated environments where safety, precision, and compliance matter - Detail-oriented without losing sight of the big picture - Collaborative by nature, with a bias for action and learning Why Join Us? At InterSystems, your work has purpose. We develop mission-critical systems that touch millions of lives every day — and we do it in a culture that values ownership, curiosity, and continuous improvement. We offer: - A flat and fast-paced environment where your ideas matter - Global exposure and opportunities to grow - A chance to work on tech that drives real-world healthcare transformation About InterSystems InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.

Job Summary In Thailand we see high demand for InterSystems TrakCare™, a connected healthcare information system. It is a Web-based solution with unified clinical and administrative modules that are interoperable with legacy and future applications. With an Electronic Patient Record at its core, this is advanced software that brings exponential improvements to the care of every patient and to the productivity of every healthcare professional. InterSystems is the place for someone looking for a challenging IT career and access to the kind of training, expertise and development tools that only a large company can offer. Our international reach also means you have the opportunity to be part of a truly global organization of smart, technically-minded people. The InterSystems TrakCare Regional Edition team employs clinicians and healthcare IT experts who build local editions that transform healthcare organizations. Job Description Working closely with the global Product teams and local implementation teams, this role is responsible for configuring and managing the Clinical functionality of TrakCare to meet the specific requirements of a local market. Bringing together the regional requirements for clinical functionality and relevant best practice, the Product Specialist is responsible for defining the specification for regional configuration, performing the work, testing and documenting the output. Working with the Regional Edition Manager, the Product Specialist is responsible for producing high quality, well documented outputs that are used to drive implementation projects and lead the clients. Duties & Responsibilities: The duties initially assigned include, but are not limited to: - Develop use cases or product requirements and functional requirements for new functionality. Support QA, training, and documentation in understanding new functionality. - Provide business analysis of problems and new requests - Collect, synthesize and prioritize customer feedback, using a combination of live customer feedback sessions and additional feedback mechanisms - Participate in project teams with developers and other key staff to develop new functionality for the product. - Assist with scoping, planning, development and Implementation of new developments as needed. - Work closely with end users and internal staff to understand workflow processes that impact change request requirements to ensure implementation of developed changes satisfy stated needs. - Prepares and delivers product material, product presentations and demonstrations as needed to support knowledge sharing, learning, pre-sales and customer requirements. Requirements: - Clinical experience preferably as a Medical Doctor or Nursing - Experience in working with Healthcare IT, preferably having worked with a software implementation as a vendor or a customer - Experience in writing use cases, requirements, or functional documentation for healthcare applications. - Previous experience working with healthcare applications at an in depth level - University Degree in Technology, Science, Medical or Healthcare Professional Skill Requirements: - Very good problem solving and analytical skills - Excellent communication, inter-personal, multi-cultural, skills - Ability to coordinate and lead team About InterSystems InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.