Project Access

Title: Bilingual Community Program Coordinator (Bridges at North Hills) Location: Raleigh, NC Department: Programs Job Description: Project Access provides programs and services to over 27,000 children, families, and seniors living in affordable housing communities across the country. We strive to empower residents of affordable housing communities through our onsite services, aiming to create pathways for self-reliance and personal growth. Join the Project Access team and create impact in the lives of our residents. Hear from them and how their lives have changed: www.project-access.org/success-stories/ The opportunity The Community Activities & Services Coordinator designs and implements programs that enhance community life for residents of all ages. They serve as a vital link between residents and services, creating value through targeted initiatives that address community needs. This role requires an innovative, proactive individual who excels in an autonomous environment, driving positive long-term outcomes through an understanding of the communities in which they serve. What you'll do - Implement core programs and services, which include connecting, engaging, and empowering residents across four initiatives: Economic Stability, Education for Youth & Families, Health & Wellness, and Community Building. - Conduct outreach and survey resident needs through community engagement aligned with our four pillars. - Coordinate and oversee an after-school program and teen program encompassing homework assistance and educational enrichment activities. - Independently plan, prepare, and facilitate resident-facing workshops and group sessions. When external partners are unavailable, deliver core topics directly to maintain consistency and resident engagement. - Develop & maintain partnerships with local providers to deliver services and workshops. - Plan & facilitate community-building events that foster safe and meaningful relationships between community members. - Provide residents with information & referrals to access community resources and services, specifically connecting residents with nonprofit partners who deliver services within our four pillars framework. - Support food distribution needs in the community, including maintaining food bank partnerships and distribution management. - Develop and maintain strong relationships with the property management team, scheduling regular communication sessions. - Organize and conduct monthly outreach requirements including door-to-door outreach, digital/virtual outreach, and physical presence in high-traffic locations. - Recruit, select, train, and oversee volunteers and interns who support programming at the Resource Center. - Use personal automobile to acquire program supplies and donations and attend offsite meetings (mileage reimbursed at IRS rate). - Publish monthly newsletters and calendar of events. - Collect & submit program outcomes data with emphasis on social impact data collection to measure outcomes within our four pillars. - Provide input and adhere to budgets for resident service programs, including authority to utilize funds for contractors when needed. What you'll bring - Bilingual English/Spanish required - Experience in community outreach, resident services, social services, education, youth programming, multifamily housing, or a related field preferred; equivalent lived, volunteer, or community-based experience may also be considered. - Demonstrated ability to build relationships, engage residents, and conduct proactive outreach in a community-based setting. - Strong work ethic, reliability, and willingness to take initiative in a role that requires independence, follow-through, and consistent resident engagement. - Experience or comfort working with youth, families, older adults, and diverse populations. - Commitment to creating a welcoming, inclusive, and supportive environment for residents. - Bachelor’s degree in Social Work, Human Services, Education, Community Development, or a related field preferred, but not required. - Proficient with MS Office (Excel, Word, Publisher, Outlook). Basic with Adobe Acrobat, Canva, Salesforce, Concur. - The physical activity of this position includes minimal bending, walking, kneeling, reaching, and step climbing. Able to lift up to 30 pounds, which includes boxes of food for a supplemental food distribution program. Credentials/Certifications - Valid Driver’s License, clean driving record, and current automobile insurance - CPR & First Aid certified (or obtained within 90 days of hire) - Successful completion of background check The details: - This is a part-time, non-exempt position (20 hrs/wk) - Schedule: - Tuesday through Friday: 2pm – 6pm - Saturday: 10am – 2pm - Location: Bridges at North Hills Apartments, 6507-F The Lakes Drive, Raleigh, NC 27609 - Wage: $24/hr Benefits offered: - Term life insurance and an Employee Assistance Program - Safe Harbor 401(k) with 4% company match - Paid time off + 14 paid holidays Project Access, Inc. is an at-will and equal opportunity employer, committed to creating an equitable and inclusive workplace. We value diversity in all its forms and actively seek to build a team that reflects the richness of our community. Our hiring practices are designed to identify and welcome talented individuals regardless of their race, ethnicity, cultural background, religious beliefs or practices, gender identity or expression, relationship status, age, neurotype, physical or sensory abilities, sexual orientation, military service history, or any other aspect of their identity protected by law. We believe that a diverse team leads to better ideas, more innovative solutions, and a stronger community impact. Our goal is to foster an environment where everyone can thrive and contribute their unique perspectives and skills. Project Access participates in E-Verify The pay range for this role is: 24 - 24 USD per hour (Bridges at North Hills - NC)

• Serve as primary point of contact for all existing clients, building trusted relationships that drive long-term retention • Conduct quarterly business reviews and proactively monitor account health through check-ins, surveys, and performance metrics • Identify early warning signs of potential churn and implement immediate intervention strategies to maintain 90%+ retention rates • Track client satisfaction scores, lifetime value, and engagement metrics while anticipating needs before issues escalate • Lead de-escalation and resolution of all customer service issues, acting as the client advocate and central coordination point between clients and internal departments • Establish clear issue resolution protocols with defined response times; handle day-to-day communications with urgency and professionalism • Identify systemic issues affecting multiple clients and work with leadership to implement permanent solutions • Document concerns, resolutions, and lessons learned; coordinate cross-functional teams for complex issues • Execute seamless handoffs from Business Development to program delivery teams with standardized onboarding processes • Monitor 30/60/90-day milestones to guarantee successful program launches with early wins • Identify service expansion opportunities within existing partnerships; collaborate with Director of Business Development on data-supported growth strategies • Coordinate contract renewals, COIs, and negotiations; organize client appreciation events and investor meetings • Qualify incoming leads through market research and discovery conversations; support initial discovery calls to understand deals and customer journey • Prepare detailed prospect profiles, needs assessments, and customized presentations with case studies and ROI models; draw on experience with proposal development to craft compelling, mission-aligned narratives for prospective partners • Support the preparation and coordination of partnership proposals • Maintain CRM systems and generate pipeline reports tracking conversion rates and opportunity status • Coordinate site visits for prospects and compliance reviews; facilitate reference calls and maintain database of client success stories • Research ESG investment and housing trends in target markets; analyze competitor offerings and policy changes creating new prospects • Prepare reports and dashboards on client satisfaction scores, program outcomes, ROI, and social impact metrics • Provide data-driven insights to refine client success and retention strategies. • Performs other related duties to benefit the mission of the organization

The opportunity The Fundraising Coordinator plays a key support role in advancing Project Access’s Fund Development department and assists with a broad range of development activities including donor database maintenance, gift processing and acknowledgment, mass mailing coordination, special event support, and volunteer and donor stewardship. The ideal candidate is organized, detail-oriented, and passionate about building relationships that sustain community impact. What you'll do Donor Database & Gift Processing - Maintain accurate donor records, process gifts, and ensure proper fund coding and allocation in Bloomerang - Generate acknowledgment letters, tax receipts, and stewardship communications per organizational policy - Produce regular reports on donor activity, giving histories, and fundraising progress; conduct routine audits to ensure data integrity Fund Development Support - Support the Fund Development team in meeting annual fundraising goals through coordination of appeals, mass mailings, and donor-facing communications - Research and identify prospective donors, volunteers, and community partners to grow the organization's funding base - Assist in preparing materials for grant applications, foundation reports, and corporate sponsorship proposals; enter grant awards and track deadlines in Bloomerang Event Coordination - Support fundraising event logistics including payment processing, invoice coordination with Accounting, and timely data entry of all gifts and donations - Recruit, schedule, and manage event volunteers; assist in organizing donor appreciation and cultivation events from planning through post-event follow-up - Conduct prospecting research for event sponsorships and in-kind contributions; coordinate pick-up and processing of donated items; maintain organized records of prospects and outreach Donor Relations & Stewardship - Serve as a warm and professional point of contact for donor inquiries, ensuring consistent and meaningful stewardship interactions - Support board member engagement, volunteer coordination, and relationship-building with donors, volunteers, government representatives, and foundation contacts - Manage post-event follow-up including thank you communications, cultivation outreach, and distribution of impact reports Administrative & Operational Support - Track fundraising deadlines, event calendars, and departmental tasks; prepare monthly CEO and donor prospecting reports to inform leadership strategy - Research and submit in-kind donation requests through online portals, written applications, and formal letters - Support development of fundraising marketing materials including campaign collateral, impact reports, and donor engagement content - Provide general administrative support to development staff; participate in staff meetings, trainings, and organizational events; perform other duties as assigned What you'll bring Required - Associate’s degree in Nonprofit Management, Communications, Business Administration, or related field; or equivalent work experience - Minimum 1–2 years of experience in a nonprofit development, fundraising, or administrative support role - Proficiency with donor management databases/CRM systems (e.g., Bloomerang, Salesforce, Raiser’s Edge, GiveSmart, or similar) - Strong organizational skills with exceptional attention to detail and accuracy in data entry - Excellent written and verbal communication skills; ability to draft professional donor correspondence - Proficiency with Microsoft Office Suite (Word, Excel, Outlook), Smartsheet and Canva (or similar design tools such as Adobe Creative Suite) - Ability to handle confidential donor and financial information with discretion - Strong interpersonal skills and a donor-centered, relationship-building approach - Ability to manage multiple priorities and meet deadlines in a fast-paced environment - Self-motivated with the ability to work both independently and collaboratively Preferred - Experience in affordable housing, social services, or community development nonprofit sectors - Familiarity with special event coordination and volunteer management - Experience with email marketing platforms (e.g., Constant Contact, Bloomerang) and social media for donor engagement - Knowledge of gift processing, IRS substantiation requirements, and fundraising compliance basics Credentials/Certifications - Valid Driver’s License, clean driving record, and current automobile insurance - Successful completion of background check The details: - This is a part-time (20 hrs/wk), non-exempt position - Schedule: Monday through Friday, 9am-1pm (PT), occasional evenings and weekends for events - Location: Remote, based in one of the following locations: - - Phoenix or Tucson, AZ - Orange County, CA - Denver, CO - Orlando or Jacksonville, FL - Atlanta, GA - Raleigh or Charlotte, NC - Wage: $24.50-$27.50/hr. Placement within the wage range is determined by a combination of factors including geographic location, experience, and qualifications. - Benefits offered: - - Term life insurance and an Employee Assistance Program - Safe Harbor 401(k) with 4% company match - Pro-rated paid time off + 14 paid holidays Project Access, Inc. is an at-will and equal opportunity employer, committed to creating an equitable and inclusive workplace. We value diversity in all its forms and actively seek to build a team that reflects the richness of our community. Our hiring practices are designed to identify and welcome talented individuals regardless of their race, ethnicity, cultural background, religious beliefs or practices, gender identity or expression, relationship status, age, neurotype, physical or sensory abilities, sexual orientation, military service history, or any other aspect of their identity protected by law. We believe that a diverse team leads to better ideas, more innovative solutions, and a stronger community impact. Our goal is to foster an environment where everyone can thrive and contribute their unique perspectives and skills. Project Access participates in E-Verify

• Provides strong leadership for Resident Services Coordinators (RSCs) • Ensures key initiatives and core services are implemented as outlined in the Program Model and contracts • Ensures staff have the resources and training necessary to lead a high-performing center • Oversees resource center budget development • Partners with other functions to enhance volunteer/internship opportunities at the centers • Assists in developing and implementing programs • Refines program performance and assesses center performance and outcomes • Leads committees and builds relationships in the region • Participates in Project Access events • Ensures RSCs adhere to safe practices and regulatory requirements • Manages coverage for centers as needed • Conducts quarterly site visits to centers • Helps staff develop annual budgets and maintain fiscal responsibility • Provides coaching, guidance, and direction for staff development