• Serve as primary point of contact for all existing clients, building trusted relationships that drive long-term retention • Conduct quarterly business reviews and proactively monitor account health through check-ins, surveys, and performance metrics • Identify early warning signs of potential churn and implement immediate intervention strategies to maintain 90%+ retention rates • Track client satisfaction scores, lifetime value, and engagement metrics while anticipating needs before issues escalate • Lead de-escalation and resolution of all customer service issues, acting as the client advocate and central coordination point between clients and internal departments • Establish clear issue resolution protocols with defined response times; handle day-to-day communications with urgency and professionalism • Identify systemic issues affecting multiple clients and work with leadership to implement permanent solutions • Document concerns, resolutions, and lessons learned; coordinate cross-functional teams for complex issues • Execute seamless handoffs from Business Development to program delivery teams with standardized onboarding processes • Monitor 30/60/90-day milestones to guarantee successful program launches with early wins • Identify service expansion opportunities within existing partnerships; collaborate with Director of Business Development on data-supported growth strategies • Coordinate contract renewals, COIs, and negotiations; organize client appreciation events and investor meetings • Qualify incoming leads through market research and discovery conversations; support initial discovery calls to understand deals and customer journey • Prepare detailed prospect profiles, needs assessments, and customized presentations with case studies and ROI models; draw on experience with proposal development to craft compelling, mission-aligned narratives for prospective partners • Support the preparation and coordination of partnership proposals • Maintain CRM systems and generate pipeline reports tracking conversion rates and opportunity status • Coordinate site visits for prospects and compliance reviews; facilitate reference calls and maintain database of client success stories • Research ESG investment and housing trends in target markets; analyze competitor offerings and policy changes creating new prospects • Prepare reports and dashboards on client satisfaction scores, program outcomes, ROI, and social impact metrics • Provide data-driven insights to refine client success and retention strategies. • Performs other related duties to benefit the mission of the organization

Role Description As the Senior Account Manager you will lead the team responsible for maintaining a profitable and healthy business with key customers; including but not limited to: Ulta, Ulta Mexico & Sephora Canada. You will be responsible for delivering growth through maximizing core while expanding new distribution for the Eva NYC portfolio. You will be an expert of Eva brand strategies and product portfolios to work in conjunction with their team and internal business partners to create and execute a winning 4P strategy for the customer. You will have full ownership of all levels of their sales channel P&L. Responsibilities - Own full customer account strategy (short- and long-term) to drive joint business plans, revenue, and profit growth. - Lead joint business planning, assortment strategy, promo calendars in partnership with Trade, Marketing & Finance. - Build and maintain strong retailer partnerships, negotiating terms and delivering win/win business solutions. - Lead forecasting, distribution, merchandising, and profitability to ensure healthy account performance. - Develop and present strategic sales plans, including MBRs/QBRs, with actionable insights from data analysis. - Partner cross-functionally with Trade Marketing, Supply Chain, Finance, teams to maximize execution. - Lead promotional planning, events, and sell-in strategies to maximize sales opportunities. - Monitor category and competitive trends to identify opportunities and recommend strategies for growth. - Build tools, reporting, and processes that improve forecasting, tracking, and decision-making. - Support special projects and provide ad-hoc analysis to inform leadership decisions. Qualifications - Bachelor’s Degree required. - 6+ years Sales experience. - Ulta experience highly preferred. - Highly developed sales and financial acumen, including P&L budget management. - Ability to build and maintain complex excel spreadsheets with advanced formula knowledge. - Deep understanding of syndicated data & reporting to interpret data & make actionable recommendations. - 15-20% travel. - Creative thinker + problem solver. - A hands-on self-starter with strong organizational skills who is comfortable with fast turnarounds and tight timelines with meticulous attention to detail. - Proficiency in all business programs such as Microsoft Office, Excel, Adobe, Asana. - Someone who can lead by example and encompass Eva NYC’s core values. - Excellent verbal and written communication, communicating clearly & concisely. - Remote position, able to work in the office but not mandated (Brooklyn, NY). Salary up to $120,000 DOE + bonus Ready to apply? Please click the link that will bring you to our careers page. Submit your resume and a member of our team will be in touch as soon as they have had a chance to review.

• Partner with assigned accounts to support achievement of annual Top-Line Sales plans on a quarterly, semi-annual, and annual basis • Collaborate with retail partners and internal teams to develop account strategies and shared plans that support Moen product success • Identify opportunities to expand relationships and increase product visibility within existing accounts • Coordinate and support marketing and promotional initiatives that help retailers effectively showcase Moen products • Build and maintain strong, trust-based relationships with account stakeholders • Partner with the Sales Director to develop and track annual sales forecasts and communicate key initiatives • Gather and share insights on market trends, competitor activity, and customer experiences through store visits, sales data, and industry networking • Support key eCommerce initiatives with assigned accounts, including retail media, online marketplace coordination, content, and brand awareness • Serve as a trusted connection between customers and internal teams, sharing insights that help shape future initiatives • Apply financial awareness to help identify opportunities that benefit both Moen and our retail partners • Share ideas for process improvements and collaborative solutions that enhance account support and operational efficiency

• Execute Relationship Cadence: Maintain a consistent and proactive communication schedule with assigned state regulatory boards and agencies. Invest time to understand local missions and constraints. • Tactical Solution Mapping: Translate CE Broker’s capabilities into specific outcomes tied to agency efficiency and public protection. Deliver business cases and proposals that address the immediate needs of board staff and leadership. • Manage Opportunities Through the Lifecycle: Advance opportunities using a consultative approach. Create momentum by aligning our implementation timelines with agency deadlines and strategic plans. • Regulatory Knowledge Application: Maintain an up-to-date understanding of state licensing frameworks and continuing education (CE) compliance for your assigned territories and professions. • Pipeline Coordination: Maintain a healthy and accurate pipeline by proactively surfacing new opportunities within existing or prospective accounts. Leverage industry trends to identify where Propelus can solve emerging compliance gaps. • Cross-Functional Collaboration: Partner closely with internal Product, Implementation, and Customer Success teams to ensure a seamless transition from contract signature to "go-live." • Operational Discipline: Maintain accurate visibility into opportunities via CRM (Salesforce). Bring structure to forecasting and follow-through to ensure no stakeholder request is left unanswered.