Project Access

• Serve as primary point of contact for all existing clients, building trusted relationships that drive long-term retention • Conduct quarterly business reviews and proactively monitor account health through check-ins, surveys, and performance metrics • Identify early warning signs of potential churn and implement immediate intervention strategies to maintain 90%+ retention rates • Track client satisfaction scores, lifetime value, and engagement metrics while anticipating needs before issues escalate • Lead de-escalation and resolution of all customer service issues, acting as the client advocate and central coordination point between clients and internal departments • Establish clear issue resolution protocols with defined response times; handle day-to-day communications with urgency and professionalism • Identify systemic issues affecting multiple clients and work with leadership to implement permanent solutions • Document concerns, resolutions, and lessons learned; coordinate cross-functional teams for complex issues • Execute seamless handoffs from Business Development to program delivery teams with standardized onboarding processes • Monitor 30/60/90-day milestones to guarantee successful program launches with early wins • Identify service expansion opportunities within existing partnerships; collaborate with Director of Business Development on data-supported growth strategies • Coordinate contract renewals, COIs, and negotiations; organize client appreciation events and investor meetings • Qualify incoming leads through market research and discovery conversations; support initial discovery calls to understand deals and customer journey • Prepare detailed prospect profiles, needs assessments, and customized presentations with case studies and ROI models; draw on experience with proposal development to craft compelling, mission-aligned narratives for prospective partners • Support the preparation and coordination of partnership proposals • Maintain CRM systems and generate pipeline reports tracking conversion rates and opportunity status • Coordinate site visits for prospects and compliance reviews; facilitate reference calls and maintain database of client success stories • Research ESG investment and housing trends in target markets; analyze competitor offerings and policy changes creating new prospects • Prepare reports and dashboards on client satisfaction scores, program outcomes, ROI, and social impact metrics • Provide data-driven insights to refine client success and retention strategies. • Performs other related duties to benefit the mission of the organization

The opportunity The Fundraising Coordinator plays a key support role in advancing Project Access’s Fund Development department and assists with a broad range of development activities including donor database maintenance, gift processing and acknowledgment, mass mailing coordination, special event support, and volunteer and donor stewardship. The ideal candidate is organized, detail-oriented, and passionate about building relationships that sustain community impact. What you'll do Donor Database & Gift Processing - Maintain accurate donor records, process gifts, and ensure proper fund coding and allocation in Bloomerang - Generate acknowledgment letters, tax receipts, and stewardship communications per organizational policy - Produce regular reports on donor activity, giving histories, and fundraising progress; conduct routine audits to ensure data integrity Fund Development Support - Support the Fund Development team in meeting annual fundraising goals through coordination of appeals, mass mailings, and donor-facing communications - Research and identify prospective donors, volunteers, and community partners to grow the organization's funding base - Assist in preparing materials for grant applications, foundation reports, and corporate sponsorship proposals; enter grant awards and track deadlines in Bloomerang Event Coordination - Support fundraising event logistics including payment processing, invoice coordination with Accounting, and timely data entry of all gifts and donations - Recruit, schedule, and manage event volunteers; assist in organizing donor appreciation and cultivation events from planning through post-event follow-up - Conduct prospecting research for event sponsorships and in-kind contributions; coordinate pick-up and processing of donated items; maintain organized records of prospects and outreach Donor Relations & Stewardship - Serve as a warm and professional point of contact for donor inquiries, ensuring consistent and meaningful stewardship interactions - Support board member engagement, volunteer coordination, and relationship-building with donors, volunteers, government representatives, and foundation contacts - Manage post-event follow-up including thank you communications, cultivation outreach, and distribution of impact reports Administrative & Operational Support - Track fundraising deadlines, event calendars, and departmental tasks; prepare monthly CEO and donor prospecting reports to inform leadership strategy - Research and submit in-kind donation requests through online portals, written applications, and formal letters - Support development of fundraising marketing materials including campaign collateral, impact reports, and donor engagement content - Provide general administrative support to development staff; participate in staff meetings, trainings, and organizational events; perform other duties as assigned What you'll bring Required - Associate’s degree in Nonprofit Management, Communications, Business Administration, or related field; or equivalent work experience - Minimum 1–2 years of experience in a nonprofit development, fundraising, or administrative support role - Proficiency with donor management databases/CRM systems (e.g., Bloomerang, Salesforce, Raiser’s Edge, GiveSmart, or similar) - Strong organizational skills with exceptional attention to detail and accuracy in data entry - Excellent written and verbal communication skills; ability to draft professional donor correspondence - Proficiency with Microsoft Office Suite (Word, Excel, Outlook), Smartsheet and Canva (or similar design tools such as Adobe Creative Suite) - Ability to handle confidential donor and financial information with discretion - Strong interpersonal skills and a donor-centered, relationship-building approach - Ability to manage multiple priorities and meet deadlines in a fast-paced environment - Self-motivated with the ability to work both independently and collaboratively Preferred - Experience in affordable housing, social services, or community development nonprofit sectors - Familiarity with special event coordination and volunteer management - Experience with email marketing platforms (e.g., Constant Contact, Bloomerang) and social media for donor engagement - Knowledge of gift processing, IRS substantiation requirements, and fundraising compliance basics Credentials/Certifications - Valid Driver’s License, clean driving record, and current automobile insurance - Successful completion of background check The details: - This is a part-time (20 hrs/wk), non-exempt position - Schedule: Monday through Friday, 9am-1pm (PT), occasional evenings and weekends for events - Location: Remote, based in one of the following locations: - - Phoenix or Tucson, AZ - Orange County, CA - Denver, CO - Orlando or Jacksonville, FL - Atlanta, GA - Raleigh or Charlotte, NC - Wage: $24.50-$27.50/hr. Placement within the wage range is determined by a combination of factors including geographic location, experience, and qualifications. - Benefits offered: - - Term life insurance and an Employee Assistance Program - Safe Harbor 401(k) with 4% company match - Pro-rated paid time off + 14 paid holidays Project Access, Inc. is an at-will and equal opportunity employer, committed to creating an equitable and inclusive workplace. We value diversity in all its forms and actively seek to build a team that reflects the richness of our community. Our hiring practices are designed to identify and welcome talented individuals regardless of their race, ethnicity, cultural background, religious beliefs or practices, gender identity or expression, relationship status, age, neurotype, physical or sensory abilities, sexual orientation, military service history, or any other aspect of their identity protected by law. We believe that a diverse team leads to better ideas, more innovative solutions, and a stronger community impact. Our goal is to foster an environment where everyone can thrive and contribute their unique perspectives and skills. Project Access participates in E-Verify

• Provides strong leadership for Resident Services Coordinators (RSCs) • Ensures key initiatives and core services are implemented as outlined in the Program Model and contracts • Ensures staff have the resources and training necessary to lead a high-performing center • Oversees resource center budget development • Partners with other functions to enhance volunteer/internship opportunities at the centers • Assists in developing and implementing programs • Refines program performance and assesses center performance and outcomes • Leads committees and builds relationships in the region • Participates in Project Access events • Ensures RSCs adhere to safe practices and regulatory requirements • Manages coverage for centers as needed • Conducts quarterly site visits to centers • Helps staff develop annual budgets and maintain fiscal responsibility • Provides coaching, guidance, and direction for staff development