Capio Group

• provide services, delivering ongoing maintenance, operational support, and updates for the systems maintained within the three Salesforce client organizations • ensure the successful implementation of system updates • provide operational support, optimize system performance • manage the Software Development Lifecycle (SDLC) to maintain high-quality and efficient service delivery • maintain integrations between Salesforce Orgs and external systems, ensuring seamless data flow • conduct knowledge transfer activities to equip client staff with the necessary skills and expertise for continued operational success • responsible for overseeing technical solution design, development leadership, integration strategy, and alignment with tasks and deliverables • implement updates and provide ongoing maintenance with operational support including proactive system monitoring, performance tuning, user assistance, incident response within defined SLAs, regular health checks and documentation updates for existing applications • implement system updates, including decisive bug fixes and performance optimizations • lead and manage all phases of the SDLC from requirements gathering to deployment, rigorous testing, and post-deployment support • maintain integration processes between Salesforce Orgs and external systems • implement adaptive maintenance and apply security fixes to ensure compliance with security standards • ensure all deliverables meet agreed-upon standards and best practices • conduct thorough knowledge transfer activities for client staff and its designees

• Managing all design, development, integration and implementation tasks, activities and resources. • Leading and managing all development activities and ensuring that the Solution supports the Automation System Requirements. • Managing all Program Increment tasks and activities. • Leading and managing Hybrid agile development efforts to deliver incremental Solution technical requirements, design, configuration, customization, features testing, and implementation. • Coordinating release content and efforts based on the backlog, Application Programming Interfaces (API), third-party applications and updates. • Managing risks and resolving issues that affect system performance, release scope, schedule, and quality. • Coordinating and ensuring satisfactory completion of data migration, data integration, security, testing and all other areas with the respective client staff and Leads for these areas. • Planning and managing all development and release activities. • Managing configuration management methodologies, technologies and needs. • Overseeing and ensuring that documentation of key information, such as build and release procedures, dependencies, and defect fixes are reflected and documented accurately in the appropriate Deliverables documentation.

• Lead business analysis activities supporting solution design, configuration, implementation, testing, and deployment. • Conduct stakeholder interviews, workshops, Joint Application Design (JAD) sessions, discovery meetings, and business process reviews. • Elicit, analyze, document, validate, and manage business, functional, technical, and non-functional requirements. • Collaborate with architects, developers, testers, and configuration teams to clarify requirements and resolve issues.

• Provide services to implement a cloud-based Software-as-a-Service (SaaS) licensing and compliance platform. • Responsibilities include project planning and governance, requirements elicitation and user story development, solution design, systems integration, API and interface development, data conversion and migration, configuration management, testing support, sprint execution, training and knowledge transfer, production deployment, and post-implementation support. • Facilitate Agile delivery processes and support successful execution of project activities using Agile methodologies. • Collaborate with Product Owners, Business Analysts, and stakeholders to maintain prioritized product backlogs. • Monitor Agile performance metrics and recommend process improvements.

• Provide IT Governance Support Services essential for improving the effectiveness of IT governance. • Develop standardized procedures for adaptive IT governance, ensuring consistent practices across ETS. • Develop an approach, roadmap, and connections for IT governance processes with the enterprise, Medicaid Information Technology Architecture (MITA), project, and data governance groups. • Serve as the primary contact for the team and implement procedures to support IT governance. • Lead training and community-building activities.

• provide IT Governance Support Services that are essential for improving the effectiveness of IT governance • analyze current IT governance processes to identify gaps and develop improved processes • maintain an inventory of IT governance assets and their status • collect and analyze data to support decision-making and continuous improvement • develop standardized procedures for adaptive IT governance • create and maintain an IT Governance roadmap that outlines maturity targets • establish standard practices and timelines for IT budgeting, forecasting, and fiscal planning • review current IT standards against industry best practices and relevant federal and state regulations • facilitate workgroups to adopt and implement updated IT standards • create training materials and recorded sessions on IT Governance for ETS product and delivery teams

Title: Data Integration/Migration Consultant Location: Remote Department: Careers Job Description: Capio Group is looking for an experienced Data Integration/Migration Consultant! Full-time employee - Remote Salary: $125,000 - $135,000 About Us: Capio Group is a California-based Information Technology Consulting firm serving the public sector since 2010. We assist the Government in delivering large, complex systems and solutions. Capio Group is a small, but quickly growing firm that mixes good ideas, with great people, to achieve extraordinary results for our clients. We offer the salary and benefits of the bigger companies, with the added bonus of a flexible workplace and a great work-life balance. Scope of Work: Capio Group is looking for an experienced Data Integration/Migration Consultant to work as a part of the team to enhance the client's existing systems into a single solution by integrating a centralized database system. This integrated solution will eliminate duplicate and redundant data systems which would improve the tracking, regulation of licensing, compliance, and laboratory activities. The centralized system would streamline services for consumers, support more robust reporting, such as real-time tracking of applicant, licensee and compliance performance measures, trend analysis to inform policy development, and data-driven adjustments to business processes that increase efficiency and accountability. A centralized system would strengthen the client oversight by increasing operational efficiency, supporting evidence-based decision-making, improving customer service, and accelerating regulatory responsiveness. The Data Integration/Migration Consultant will be responsible for tasks including but not limited to: - Research, evaluate, and critique the current data policies, practices, and procedures. Engage key stakeholders from selected departments to understand their data sources and needs. - Establish a procedure to determine data requirements, assess business implications, analyze risks, evaluate feasibility, and identify short-term and long-term opportunities for improvement. - Provide a plan detailing the data flow, and tools necessary to maintain data quality standards and synchronicity with the systems. - Participate in developing plans and in data synchronization work. - Identify and execute tasks in preparation for data conversion and migration to decrease data conversion and migration issues and risks. - Work with client’s business and technical staff to continue with data profiling. - Recommend preferred ways to document and develop data cleansing methods and rules. - Coordinate and implement data cleansing rules - Collaborate with various stakeholders to achieve objectives for data management. - Document and assess the as-is data environment. - Identify, collect, and classify client data. - Organize data and create data models for all client applications. - Build a repository of data sources, data flows, data owners, data custodian, and data users. - Administer mapping of all data sources and its movement to ensure data quality. - Analyze information flow and recommend appropriate technologies to support business processes. Mandatory Experience: - Within the last ten (10) years, must have a minimum of five (5)+ years supporting data migration, conversion, and integration for complex IT systems. - Within the last ten (10) years, must have a minimum of four (4) years of relevant experience in authoring and monitoring data pipelines. - Must possess a bachelor’s or advanced degree (master's or PhD) in computer science, engineering, information systems, math or technology-related fields. Additional qualifying experience may be substituted for the required education on a year-for-year basis. A copy of the degree must be provided upon request. - Must possess a Data management or architecture certifications. May not be substituted with additional experience. A copy of the certification must be provided upon request. - Within the last ten (10) years, must have a minimum experience supporting system consolidations or legacy-to-modern platform transitions. - Within the last ten (10) years, must have a minimum one (1) year of experience with Accela Civic Platform or Accela licensing and enforcement modules. - Must be able to provide a client/user end reference contact information for each applicable project meeting the requirements upon request in the qualification form. In addition, you must be able to submit completed reference forms when requested. Each reference form must be signed by the referenced individual. The reference contact must be a representative of the company for which the project was developed and must have served in a management or supervisory role. Desirable Experience: - Within the last ten (10) years, experience with regulatory data, licensing records, enforcement actions, or compliance datasets. - Within the last ten (10) years, familiarity with data quality, validation, and audit readiness. - Possession of Cloud data certifications (Google Cloud preferred). May not be substituted with additional experience. A copy of the certification must be provided upon request. Equal Opportunity Employer: At Capio Group, our employees are our greatest asset and diversity, equity, and inclusion are at the core of who we are. Our commitment to these values is unyielding and is central to our mission and to our impact. We know that having diverse perspectives helps to generate better ideas to solve the complex problems of our diverse clients and the communities they serve.

Title: Business Analyst Location: Remote USA Full-time Department: Careers Job Description: Capio Group is looking for an experienced Business Analyst! Full-time employee - Remote Salary: $120,000 - $130,000 About Us: Capio Group is a California-based Information Technology Consulting firm serving the public sector since 2010. We assist the Government in delivering large, complex systems and solutions. Capio Group is a small, but quickly growing firm that mixes good ideas, with great people, to achieve extraordinary results for our clients. We offer the salary and benefits of the bigger companies, with the added bonus of a flexible workplace and a great work-life balance. Scope of Work: Capio Group is looking for an experienced Business Analyst to work as a part of the team to enhance the client's existing systems into a single solution by integrating a centralized database system. This integrated solution will eliminate duplicate and redundant data systems which would improve the tracking, regulation of licensing, compliance, and laboratory activities. The centralized system would streamline services for consumers, support more robust reporting, such as real-time tracking of applicant, licensee and compliance performance measures, trend analysis to inform policy development, and data-driven adjustments to business processes that increase efficiency and accountability. A centralized system would strengthen the client oversight by increasing operational efficiency, supporting evidence-based decision-making, improving customer service, and accelerating regulatory responsiveness. The Business Analyst will be responsible for tasks including but not limited to: - Define business requirements, including functional and technical. - To conduct system Impact Analysis a Gap analysis of the existing systems and recommend alternative new solutions - Requirements Analysis: Review and refine the system requirements documented in the initial phase, incorporating feedback from stakeholders. - Evaluate different technology options and platforms for replacing systems, considering factors such as cost, performance, scalability, security, and vendor support. - Alternative Analysis: Based on the gap analysis of the existing systems, client management will select the appropriate direction for the alternative technology platforms. - Alternatives Analysis Report: An analysis of the assessment and gap analysis findings and identification of alternative solutions with pros and cons for the client decision making. - Collaborate with client programs to streamline business processes. - Clearly understand and define stakeholders. - Create a stakeholder communication/engagement plan. - Analyzing and documenting requirements during the PAL (stages 2-4) process. - Assuming full responsibility and accountability for project documentation to meet the requirements of all stages of the PAL (stages 2-4) process. - Conducting reviews of PAL documentation with client stakeholders. Escalate scope creep and requirement changes through the PAL (stages 2-4). - Obtaining California Department of Technology (CDT) approval of documentation through all stages of the PAL(stages 2-4) process. - Conduct/Participate in all meetings according to the Business Solutions Analyst Standards expectations (These meetings include Scrum ceremonies, JAD sessions, Document Review sessions, etc.) - Review deliverables with internal and external stakeholders based on the stakeholder engagement plan. - Identify and establish the scope and parameters of detailed requirements analysis on a business-by-business case basis to define IT business impact, outcome criteria, and metrics. - Ability to Create epics from the high-level requirements, subsequent features, User Stories, and Acceptance Criteria - Develop and utilize standard templates for the most complex IT systems to write requirement specifications accurately and concisely. - Developing a data conversion and migration plan, assisting with the development of the project risk register, and performing a technical complexity assessment and governance plan. - Performing analysis and evaluation of the existing as-is data in preparation for data clean up and migration to the new system. Mandatory Experience: - Within the last ten (10) years, must have a minimum of five (5) years of FTE experience applying analytical processes on IT projects. - Within the last ten (10) years, at least three (3) years of applying analytical processes on IT projects experience must have been in business systems analysis and design. - Must possess a bachelor’s degree. Additional qualifying experience may be substituted for the required education on a year-for-year basis. A copy of the degree must be provided upon request. - Must possess a valid Certified Business Analysis Professional (CBAP) certification from the International Institute of Business Analysis (IIBA) or Equivalent certification, which will be verified. The certification is required and may not be substituted with additional experience. A copy of the certification must be provided upon request. - Within the last ten (10) years, must have a minimum two (2) years of experience supporting California Department of Technology Project Approval Lifecycle (CDT PAL) Stage 2–4 projects and large system implementations. - Within the last ten (10) years, must have a minimum two (2) years of experience preparing documentation for CDT Stage Gate Reviews. - Within the last ten (10) years, must have a minimum one (1) year of experience with Accela Civic Platform or Accela licensing and enforcement modules. - Must be able to provide a client/user end reference contact information for each applicable project meeting the requirements upon request in the qualification form. In addition, you must be able to submit completed reference forms when requested. Each reference form must be signed by the referenced individual. The reference contact must be a representative of the company for which the project was developed and must have served in a management or supervisory role. Desirable Experience: - Within the last ten (10) years, familiarity with licensing, compliance, and enforcement workflows (strong preference for similar platforms to Accela). - Within the last ten (10) years, strong vendor coordination skills, especially in multi-vendor or System Integrator (SI) environments. - Within the last ten (10) years, experience with Agile and hybrid delivery (Scrum, SAFe, or Agile-Waterfall blends) - Possession of PMI Agile Certified Practitioner (PMI-ACP), or equivalent Agile certifications. A copy of the certification must be provided upon request and may not be substituted with additional experience. Equal Opportunity Employer: At Capio Group, our employees are our greatest asset and diversity, equity, and inclusion are at the core of who we are. Our commitment to these values is unyielding and is central to our mission and to our impact. We know that having diverse perspectives helps to generate better ideas to solve the complex problems of our diverse clients and the communities they serve.

• Provide product management support services and manage the account • Assist with product strategy, development, and the achievement of strategic goals for enhancements and improvements to client programs while ensuring compliance with regulations and framework requirements • Oversee the development and lifecycle of a product from conceptualization through iterative development and launch • Ensure alignment with business goals and customer needs • Conduct strategic and market analysis as well as cross-functional collaboration • Act as a bridge between various teams, translating customer feedback and market insights into actionable plans to drive product success • Oversee and advise on product development within the client product portfolio • Lead the identification and articulation of client business program objectives and key results (OKRs) • Develop and manage product vision, product Roadmap, and serve as the content authority for acceptance criteria for product features • Establish quantifiable and qualitatively measurable product performance measures • Contribute to understanding of product management processes with project staff and stakeholders • Work collaboratively with vendors and state staff on team assignments • Participate in the client Product Manager Community of Practice

• Conduct AS-Is and To-Be analysis for the process impacted by the implementation • Create and document OCM plan or strategy for the project • Assess project readiness for implementation and facilitate readiness communication • Conduct ADKAR assessment and develop remediation plans • Define OCM sponsorship and leadership roles and implement KPIs • Update Project’s Communication Management Plan and Strategy • Identify and train the client’s change agents needed for the project • Analyze persona-based needs and training requirements for the project teams • Develop a continuous improvement roadmap and establish reinforcement strategies