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Associate Certification Program Systems Analyst
Location
United States
Posted
115 days ago
Salary
$72K - $108K / year
Seniority
Mid Level
Job Description
Associate Certification Program Systems Analyst
Guidewire Software
• Configure, publish, and maintain proctored exams, ensuring accuracy and adherence to security protocols. • Manage exam lifecycles, including versioning, refresh cycles, and form retirement, while maintaining detailed documentation and audit trails. • Produce and validate operational and performance reports, handling sensitive data with discretion. • Review and process proctoring incidents, support escalations, and ensure exam integrity through standardized protocols. • Support technical administration of exam delivery systems, proctoring platforms, and LMS integrations, including API-based workflows and access controls. • Provide tiered technical support, troubleshoot issues, and communicate solutions to both technical and non-technical stakeholders. • Contribute to exam content development, psychometric analysis, and AI-assisted exam innovation under established governance.
Job Requirements
- Demonstrated ability to embrace AI and apply it to your current role
- Bachelor’s degree or equivalent experience in Information Systems, Computer Science, Data Analytics, Educational Technology, Psychology, or a related field
- Strong problem-solving, analytical, and troubleshooting skills
- Experience with office productivity suites (Google Workspace or Microsoft Office 365)
- Familiarity with email, collaboration, and communication tools
- Working knowledge of web technologies (browsers, basic HTML/CSS, networking concepts)
- Comfort with technical systems, structured data, reporting tools, and ticketing/help desk systems
- Excellent written and verbal communication skills
- Ability to manage tasks, prioritize issues, and handle sensitive information with professionalism
- Exposure to LMS platforms, assessment tools, or proctoring systems (preferred)
- Experience with project management tools (e.g., Monday.com, JIRA) (preferred)
- Basic understanding of APIs, integrations, or SSO concepts (preferred)
- Familiarity with advanced reporting tools (Excel, SQL, dashboards, BI platforms) (preferred)
- Coursework or experience in AI, machine learning, or prompt engineering (preferred)
- Interest in psychometrics, standardized assessment, or certification programs (preferred)
Benefits
- Flexible work environment
- Health and Wellness benefits
- Paid time off programs including volunteer time off
- Market-competitive pay and incentive programs
- Continual development and internal career growth opportunities
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