• Collaborate with partners within the country regarding successful engagement, launches, and enablement up to and including the delivery of sales, product, and support training as required • Collaborate closely with the Sales Director of Mexico to align the plan and execution of Alliances with the go-to-market strategy to drive accelerated growth • Coordinate with Alliances Solutions Architects on technical enablement for partners • Develop a technical enablement strategy that supports the channel sales growth strategy for the territory • Support/facilitate engagement between CrowdStrike and Partners’ sales and technical teams • Strategize/coordinate with field marketing on the design and execution of marketing programs/events/campaigns to create interest and awareness among partners’ customers • Develop a business plan outlining how target revenues and objectives for the year will be achieved, including quarterly business reviews • Proactively maintain ongoing knowledge of industry, territory, existing and target channel partner accounts, & competitive landscape • Maintain thorough knowledge of CrowdStrike products, sales strategies/objectives, value proposition, and competition • Ability to travel up to 50%

• Address all users' practical and emotional needs fluidly and expertly via phone, live chat, email, and other communication channels. • Act as a product expert who connects Users to Empathy specific tools and resources. • Demonstrate excellent written and verbal communication using the Empathy ‘voice.’ • Excel in organization, documentation, and time management to meet SLA requirements. • Work as a team player across different functions and quickly assist with tasks when asked. • Provide an exceptional User experience with a focus on empathy, compassion, and investment in the User’s journey. • Complete all onboarding and ongoing training in a timely manner and provide feedback on training to ensure the team is continually improving the way information is shared. • Surfacing any gaps or opportunities for professional development training that can benefit you or the larger team in providing an exceptional user experience. • Relay User insights and identify knowledge gaps to support product development. • Share reliable resources with service providers and state/government agencies. • Follow guidelines to escalate issues to the appropriate team member and operate with caution and care while working with sensitive User data. • Assist users in navigating the logistical complexities of life’s most challenging moments. • Utilize critical thinking and problem-solving abilities to resolve User challenges. • Create personalized Care Plans for Managed Care Users. • Take on short-term projects as needed and defined by team leadership.

Requisition Number: 2352064 Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. We're making a solid connection between exceptional patient care and outstanding career opportunities. The result is a culture of performance that's driving the health care industry forward. As a Telephonic Case Manager RN with Optum, you'll support a diverse member population with education, advocacy, and connections to the resources they need to feel better and get well. Instead of seeing a handful of patients each day, your work may affect millions for years to come. Ready for a new path? Apply today! Hours are Monday through Friday within normal business hours with 1 night a week until 6PM Primary Responsibilities: - Make outbound calls to assess members' current health status - Identify gaps or barriers in treatment plans - Provide patient education to assist with self-management - Interact with Medical Directors on challenging cases - Coordinate care for members - Make referrals to outside sources - Coordinate services as needed (home health, DME, etc.) - Educate members on disease processes - Encourage members to make healthy lifestyle changes - Document and track findings - Make Welcome Home calls to ensure that discharged member receive the necessary services and resources You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - Current unrestricted Compact License - Ability to obtain CCM certification within 18 months of employment or currently a Certified Case Manager (CCM) - Ability to present member case stories to consultants twice a year either onsite in Arizona or virtually - 3+ years of experience as a Registered Nurse in a hospital setting, acute care, direct care experience or experience as a telephonic Case Manager for an insurance company - Ability to navigate a Windows environment, utilize Outlook, and the ability to create, edit, save and send documents utilizing Microsoft Word - Private home office and access to high-speed Internet (Fiber Optic/Cable) Preferred Qualifications: - Bachelor's Degree - Certified Case Manager (CCM) - Case management experience - Disease management experience - Discharge planning experience - Background in managed care - Based in the Phoenix, Arizona area; and be able to come to the local office for meetings as needed, based on the needs of the business *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits re subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 to $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

• Develop and maintain strong relationships with multiple billing teams while monitoring performance against key operational and AR metrics • Analyze daily, weekly, and monthly revenue cycle performance data to identify trends, denials, rejections, and opportunities for process improvement • Coordinate resolution of claims processing, billing issues, escalated patient concerns, and problem accounts across the revenue cycle • Lead and support process improvement initiatives, leveraging technology and innovation to improve billing operations and collections performance • Provide leadership, coaching, and performance management to direct reports while fostering collaboration, accountability, and team engagement