Empathy

Role Description Empathy is transforming the way families navigate life’s most difficult times - from the loss of a loved one to other major life transitions. By combining technology with compassionate human care, we bring clarity, comfort, and peace of mind when it matters most. The Finance team at Empathy ensures smooth financial operations while maintaining compliance with company policies and regulatory requirements. The team plays a crucial role in handling payroll, benefits, and all People Ops related financial processes. In this role you will: - Assist with monthly, quarterly, and year-end close processes, including journal entries, account reconciliations, and supporting schedules. - Maintain the general ledger and ensure accuracy of financial data across departments. - Support the preparation of internal financial reports, forecasting processes, and variance analyses. - Lead US payroll processing, ensuring timely and accurate payroll runs, in coordination with our PEO and internal stakeholders. - Work closely with our PEO on all finance-related matters, including benefits reporting, payroll adjustments, and compliance. - Manage state and local tax filings and registrations where self-service is required. - Act as a finance partner to our Employer of Record (EOR) and other external providers supporting our global workforce. - Support the design, administration, and analysis of incentive compensation plans across multiple functions, including Sales, Customer Success, and other GTM teams. - Partner closely with RevOps and business stakeholders on Salesforce-related processes, data quality, reporting, and operational workflows. - Collaborate with Marketing to analyze performance metrics, campaign effectiveness, ROI, and key business KPIs. - Collaborate cross-functionally with Finance, Operations, People, Revenue, RevOps, and Marketing teams to support data-driven decision making and operational excellence. Qualifications - CPA or CPA-track candidate - Experience in a startup, high-growth, or SaaS environment - Familiarity with expense platforms or close software - Experience with international payroll or working with global EOR/PEO partners - Comfort with multi-state tax environments and evolving compliance needs Requirements The salary for this position ranges between $140,000-$170,000. This is decided based on many factors, including but not limited to: skills, qualifications, and geographic location. Benefits - Comprehensive healthcare - Comprehensive paid time off - Flexible parental leave - Premium access to the Empathy platform for bereavement care - Company-sponsored 401(k) plan with up to a 4% employer match - Competitive stock options - Annual retreats - Team lunches for our NYC office - Remote employee stipend

Role Description In this role you will: - Assist with monthly, quarterly, and year-end close processes, including journal entries, account reconciliations, and supporting schedules. - Maintain the general ledger and ensure accuracy of financial data across departments. - Support the preparation of internal financial reports, forecasting processes, and variance analyses. - Lead US payroll processing, ensuring timely and accurate payroll runs, in coordination with our PEO and internal stakeholders. - Work closely with our PEO on all finance-related matters, including benefits reporting, payroll adjustments, and compliance. - Manage state and local tax filings and registrations where self-service is required. - Act as a finance partner to our Employer of Record (EOR) and other external providers supporting our global workforce. - Support the design, administration, and analysis of incentive compensation plans across multiple functions, including Sales, Customer Success, and other GTM teams. - Partner closely with RevOps and business stakeholders on Salesforce-related processes, data quality, reporting, and operational workflows. - Collaborate with Marketing to analyze performance metrics, campaign effectiveness, ROI, and key business KPIs. - Collaborate cross-functionally with Finance, Operations, People, Revenue, RevOps, and Marketing teams to support data-driven decision making and operational excellence. Qualifications - CPA or CPA-track candidate - Experience in a startup, high-growth, or SaaS environment - Familiarity with expense platforms or close software - Experience with international payroll or working with global EOR/PEO partners - Comfort with multi-state tax environments and evolving compliance needs Requirements - The salary for this position ranges between $140,000-$170,000, based on skills, qualifications, and geographic location. - In addition to base salary, we offer stock options in the company and a competitive benefits package. Benefits - Premium healthcare - Comprehensive paid time off - Flexible parental leave - Premium access to the Empathy platform for bereavement care - Support for employees and their families - Company-sponsored 401(k) plan with up to a 4% employer match - Competitive stock options - Annual retreats and team lunches for our NYC office - Remote employee stipend

DescriptionAbout Empathy Empathy is transforming the way families navigate life’s most difficult times - from the loss of a loved one to other major life transitions. By combining technology with compassionate human care, we bring clarity, comfort, and peace of mind when it matters most. We partner with leading employers, insurers, and financial institutions to deliver meaningful, human-centric support at scale. Today, Empathy supports over 50 million people across the US, Canada, and the UK. Backed by top-tier investors including General Catalyst, Index Ventures, Adams Street, Aleph and Entreé Capital. We've raised over $160 million to date, including a $72 million Series C, to expand our impact and scale our mission worldwide. About this role This is a rare opportunity to join a mission-driven company at the moment it enters a new market, and shape what great looks like from day one. As Empathy's first Client Success Manager in the UK, you'll own the post-sale relationship with our predominantly financial services partners end-to-end. You'll be the person our clients trust to deliver on the promise made during the sale — driving smooth launches, deep adoption, and the kind of measurable value that makes renewal a foregone conclusion. This isn't a role where you're handed a playbook and told to follow it. You'll help write it. You'll design the processes, cadences, and client experiences that will define our UK success motion — with your work directly influencing how Empathy grows across the region. This will be a hybrid role with 3 days a week in office with our team. In this role you will - Act as the primary post-sale point of contact for a portfolio of insurer and wealth management partners, building relationships that go deep into client organisations. - Lead onboarding and implementation workstreams — managing timelines, aligning stakeholders, and proactively surfacing and resolving risks before they become problems. - Drive adoption and utilisation by understanding what success truly looks like for each partner, designing the right touchpoints, and iterating based on performance data and client feedback. - Run a disciplined cadence of client engagement — weekly implementation syncs where needed, monthly and quarterly check-ins, and well-crafted QBRs and EBRs that tell a clear value story. - Build and maintain living account plans: goals, success metrics, stakeholder maps, risk signals, and renewal readiness assessments. - Use data to identify risks early and the lead the design and implementation of targeted solutions - Partner with, Product, Care, Marketing, and Sales to deliver exceptional client-facing experiences. - Help shape the UK success playbook, building the repeatable processes and frameworks that will scale as we grow. Requirements - 4+ years managing B2B or B2B2C enterprise accounts in Customer Success orAccount Management — with a track record of clients who genuinely love working with you. - Strong programme and stakeholder management skills, including experience leading complex, multi-threaded workstreams with senior client contacts. - A data-fluent mindset — comfortable digging into performance metrics and translating numbers into a clear, compelling value narrative. - Excellent communication across every format: executive presentations, client emails, internal briefs, and live conversations where it counts. - A proactive, structured working style. You don't wait to be told what to do — you anticipate, plan, and follow through. - Genuine curiosity about the financial services, insurance, or employee benefits space — prior experience in regulated industries is a strong plus. - Comfort with ambiguity and a builder's mindset. You're energised by the prospect of creating something new, not intimidated by it. Why Join Empathy - Mission that matters — every partnership you manage directly improves the experience of families navigating bereavement. - First in market — shape how Empathy shows up in the UK, with real influence over strategy, culture, and process. - Proven platform — you're not selling a concept; you're delivering something with 45 million users and a strong US track record behind it. - Close-knit, collaborative team — you'll have a clear line to leadership in both the UK and the US. - Competitive package —options, 25 days PTO, home office and co-working stipend, and annual wellbeing budget.

Role Description We’re looking for a hands-on, execution-focused Sales Enablement Lead to help elevate our sales team into a high-performing, modern revenue engine. This is not a “strategy-only” role. This is for a builder - someone who rolls up their sleeves, implements quickly, and directly improves how our team sells every day. You will play a critical role in: - Equipping reps with cutting-edge tools - Driving adoption of best-in-class sales methodologies - Creating clarity and structure in how we sell What You’ll Own: - Tool Mastery & Force Multiplication - Drive adoption and usage of advanced sales tools (e.g., Salesloft, Clay, AI prospecting tools, data platforms) - Identify and implement new tools that materially improve rep productivity and pipeline generation - Train the team to use tools not just correctly—but strategically and effectively - Partner with RevOps to ensure tools are integrated, measured, and optimized - Sales Excellence & Methodology - Ensure the team is trained on best-in-class enterprise sales methodologies (e.g., MEDDPICC, POV-driven selling, structured deal qualification) - Either directly deliver training or bring in external experts where needed - Translate methodology into practical, day-to-day behaviors (not theory) - Reinforce best practices through ongoing coaching, sessions, and deal support - Prospecting Excellence - Build and operationalize best practices for outbound and pipeline generation - Design playbooks for: Account research, multi-threading, sequencing & outreach, new vertical penetration - Partner with sales leadership to embed prospecting as a daily discipline - Sales Content & Knowledge Management - Partner with Product Marketing to build a single source of truth for all sales materials - Organize and maintain: decks, one-pagers, case studies, talk tracks and ensure content is up-to-date, easy to find, and clearly mapped to use cases and buyer persona - Enablement Impact & Execution - Measure the effectiveness of enablement initiatives (tool adoption, performance lift, pipeline impact) - Continuously identify gaps and act quickly to address them - Work closely with RevOps and Sales Leadership to align on priorities Qualifications - 6-8+ years in Sales Enablement role - Highly hands-on—you execute, not just plan - Strong understanding of modern sales tools and workflows - Familiar with enterprise sales methodologies (MEDDPICC or similar) - Excellent communicator—you simplify complex ideas into actionable steps - Resourceful and proactive—you don’t wait for direction to fix things - Comfortable operating in a fast-paced, high-growth environment Requirements - Reps adopt new tools quickly and use them effectively - Sales conversations become more structured and higher quality - Pipeline generation improves measurably - Sales materials are clean, centralized, and actually used - Enablement becomes a true force multiplier for the sales team Benefits - Salary range: approximately $160,000-$190,000 base salary with annual variable based on goal attainment, plus equity and full benefits package - Comprehensive benefits both in and out of the office - Premium healthcare - Comprehensive paid time off - Flexible parental leave - Bereavement care includes premium access to the Empathy platform and support for employees and their families - Financial wellness with a company-sponsored 401(k) plan and up to a 4% employer match - Competitive stock options - Annual retreats and team lunches for our NYC office - Remote employee stipend

DescriptionEmpathy is transforming the way families navigate life’s most difficult times - from the loss of a loved one to other major life transitions. By combining technology with compassionate human care, we bring clarity, comfort, and peace of mind when it matters most. We partner with leading employers, insurers, and financial institutions to deliver meaningful, human-centric support at scale. Today, Empathy supports over 50 million people across the US, Canada, and the UK. Backed by top-tier investors including General Catalyst, Index Ventures, Adams Street, Aleph and Entreé Capital. We've raised over $160 million to date, including a $72 million Series C, to expand our impact and scale our mission worldwide. In this role you willOur Client Success team oversees the entire client lifecycle, working to support employers, life insurance carriers, and other organizations from implementation onwards. We are dedicated to creating an incredible client experience, demonstrating the powerful impact Empathy can have on families dealing with loss. Enterprise Client Success Manager will be resourceful and process-oriented, focusing on supporting a portfolio of highly strategic enterprise clients. - Support Empathy’s new and existing enterprise life insurance clients, ensuring they receive a best-in-class client experience - Oversee the entire client journey, including end-to-end implementation, ongoing engagement, upsells, and renewals - Provide ongoing support and communication, managing day-to-day client responsibilities, including tracking tasks and deliverables, leading client meetings, and reporting on various metrics to demonstrate the value of the Empathy product - Manage client challenges and escalations, collaborating cross-functionally with Product, Marketing, Care, and Business development as appropriate - Leverage data and analytics to expand and optimize Empathy’s impact, with a focus on achieving client KPIs Requirements - 6+ years of professional experience working with strategic/enterprise clients in either account management, client success, or consulting, preferrably within a SaaS organization - Experience overseeing the entire client lifecycle post-sale (implementation, adoption, renewals, and upsells) - Exceptional organizational skills and attention to detail - Thrive in a fast-paced and ambiguous environment - Strong analytical and problem-solving skills; ability to understand data and present information to clients strategically - Tremendous interpersonal skills and communication skills; building relationships with ease and communicating effectively (verbal, written, and presentation) - Familiarity and interest in working directly with C-Suite leaders internally and within client organizations - Experience working closely with Sales, Product, and Marketing teams to drive results for clients - Bachelor’s degree Preferred qualifications - Experience at a high-growth, early-stage startup - Experience in the B2B2C vendor space or insurance/healthcare tech - Strong track record of high client satisfaction ratings and proven renewal success - Familiarity with Salesforce (or other CRM), Notion, and Slack The salary for this position is approximately $130,000-$150,000 base salary plus bonus, equity and full benefits package. The exact compensation is decided based on many factors, including but not limited to: skills, qualifications, and geographic location. To support our employees, we offer comprehensive benefits both in and out of the office. These include premium healthcare, comprehensive paid time off, and flexible parental leave. Our bereavement care includes premium access to the Empathy platform and support for employees and their families. We support financial wellness with a company-sponsored 401(k) plan and up to a 4% employer match, along with competitive stock options. With annual retreats, team lunches for our NYC office, and a remote employee stipend, we prioritize spending time together and investing in our people. We hope you will want to join our exceptional team!

DescriptionEmpathy is transforming the way families navigate life’s most difficult times - from the loss of a loved one to other major life transitions. By combining technology with compassionate human care, we bring clarity, comfort, and peace of mind when it matters most. We partner with leading employers, insurers, and financial institutions to deliver meaningful, human-centric support at scale. Today, Empathy supports over 50 million people across the US, Canada, and the UK. Backed by top-tier investors including General Catalyst, Index Ventures, Adams Street, Aleph and Entreé Capital. We've raised over $160 million to date, including a $72 million Series C, to expand our impact and scale our mission worldwide. In this role you willThe Technical Implementation Manager serves as the primary technical partner for US clients, guiding them on platform setup, integrations, and customizations. Acting as the face of technical client success in client conversations, this role closely partners with Product and Tech teams to translate client needs into feasible solutions. The Technical Implementation Manager also supports the Client Success team with reporting, process improvements, and operational guidance to optimize outcomes. - Serve as the main technical contact for US clients, providing guidance on product capabilities, integrations, and customization options. - Act as the face of technical client success during client discussions about setup, workflows, and customizations. - Partner closely with Product and Tech to ensure client needs are feasible and clearly communicated, without owning ideation or feature design. - Support Client Success team operations by providing insights from reporting, analyzing data to identify trends, and improving processes. - Educate clients and internal teams on best practices, platform functionality, APIs, integrations, and workflows. - Represent the client perspective internally to help guide Product and Tech priorities, ensuring alignment between client expectations and technical feasibility. Requirements - Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field (Master’s preferred)or equivalent experience demonstrating strong technical and analytical skills. - 5+ years in a client-facing technical role such as Solutions Architect, Technical Account Manager, Client Success Engineer, Product Specialist, or Technical Trainer / Instructional Designer - Ability to translate technical solutions into clear, actionable guidance for clients. - Strong understanding of cloud technologies, SaaS platforms, APIs, integrations, and data management frameworks. - Excellent problem-solving, communication, and stakeholder management skills. - Comfortable partnering with remote Product and Tech teams while serving US clients during US business hours - Comfort with ambiguity and a proactive approach to navigating evolving priorities Preferred Skills - Experience working with enterprise clients in high-scale, mission-critical environments. - Familiarity with frameworks such as TOGAF, ITIL, or DevOps methodologies. - Experience delivering technical presentations and guiding discussions on customization or integrations with executive and technical stakeholders. The salary for this position is approximately $145,000 base salary plus equity and full benefits package. The exact compensation is decided based on many factors, including but not limited to: skills, qualifications, and geographic location. To support our employees, we offer comprehensive benefits both in and out of the office. These include premium healthcare, comprehensive paid time off, and flexible parental leave. Our bereavement care includes premium access to the Empathy platform and support for employees and their families. We support financial wellness with a company-sponsored 401(k) plan and up to a 4% employer match, along with competitive stock options. With annual retreats, team lunches for our NYC office, and a remote employee stipend, we prioritize spending time together and investing in our people. We hope you will want to join our exceptional team!

DescriptionAbout Empathy Empathy is transforming the way families navigate life’s most difficult times - from the loss of a loved one to other major life transitions. By combining technology with compassionate human care, we bring clarity, comfort, and peace of mind when it matters most. We partner with leading employers, insurers, and financial institutions to deliver meaningful, human-centric support at scale. Today, Empathy supports over 50 million people across the US, Canada, and the UK. Backed by top-tier investors including General Catalyst, Index Ventures, Adams Street, Aleph and Entreé Capital. We've raised over $160 million to date, including a $72 million Series C, to expand our impact and scale our mission worldwide. In this role you willAbout the Team The Distribution Operations Manager is a strategic, central role supporting Empathy’s entire North American Distribution organization. This role drives operational excellence, scalable training, and cross-functional coordination to ensure the Distribution team is equipped to effectively engage advisors, support partners, and accelerate adoption of Empathy-enabled solutions. Rather than supporting individual territories, this role operates as a hub across Distribution, building repeatable processes, standardized training programs, and consistent communication frameworks that elevate performance across all partners, carriers, and advisor segments. You will collaborate closely with Distribution Leadership, External Wholesalers, Client Success, Field Marketing, and Business Development to ensure alignment, visibility, and execution at scale. This role reports to the VP, Account Partnerships & Distribution. Key Responsibilities Distribution Operations & Coordination - Serve as a central operational partner to the Distribution organization, ensuring consistency in workflows, communication, and execution across all regions and partners. - Support execution of national distribution priorities, partner initiatives, and go-to-market strategies. - Establish and maintain communication rhythms to ensure visibility into activities, priorities, and performance across the team. - Help drive KPIs, activity standards, and success metrics across Distribution, including outreach, follow-up SLAs, reporting accuracy, advisor engagement, and partner activation. - Ensure all advisor and partner interactions adhere to regulatory standards and internal guidelines. Training & Enablement (Core Focus) - Design and implement a scalable training framework for distribution partners (agents/advisors) across all tiers. - Lead new partner launch training, including national webinars for newly onboarded carriers and their advisor networks. - Deliver ongoing training programs, including quarterly updates tailored to Tier 2 and Tier 3 audiences. - Partner with Distribution Leadership to identify training gaps and continuously evolve content and delivery methods. - Support high-volume demo demand by building scalable solutions (e.g., centralized demos, self-serve resources, or group sessions). - Manage and respond to inbound training-related requests, including: - 6–10 weekly demo requests via HubSpot - Inbound calls and emails from partner advisors (e.g., carrier-driven support expectations) - Maintain expert-level knowledge of Empathy’s solutions and their integration with carrier products to effectively educate advisors. CRM, Reporting & Insights - Maintain high-quality CRM data (Salesforce preferred), ensuring accurate capture of advisor interactions, training activity, and partner engagement. - Build and manage dashboards, KPI tracking, and reporting to provide visibility into Distribution performance. - Develop targeted outreach and training cadences using CRM and sales enablement tools. - Track advisor adoption, engagement, and beneficiary activation trends; translate insights into actionable recommendations. Demo & Advisor Support Infrastructure - Create and manage a centralized demo and advisor support system to handle inbound demand efficiently. - Develop scalable resources (e.g., recorded demos, training libraries, FAQs) to reduce manual lift on the Distribution team. - Ensure timely follow-up and high-quality advisor experiences across all inbound channels. Event & Training Program Coordination - Coordinate logistics and execution for national webinars, training sessions, CE events, and partner-facing programs. - Partner with Field Marketing to ensure alignment on materials and messaging (without owning content creation). - Track attendance, engagement, and outcomes to inform future programming. Cross-Functional Collaboration - Act as a liaison across Distribution, Client Success, Marketing, and Business Development to ensure seamless partner and advisor experiences. - Support alignment between partner needs, field feedback, and internal priorities. Operational & Administrative Support - Support budget tracking, training program logistics, and operational processes tied to Distribution initiatives. - Assist in preparing presentations, training materials, and reporting summaries for leadership and partners. RequirementsWhat We’re Looking For - 3+ years of experience in sales operations, training & enablement, internal wholesaling, or distribution support within insurance or financial services. - Proven experience designing and delivering scalable training programs for advisors, agents, or sales teams. - Strong understanding of carrier distribution models, advisor workflows, and product integration. - Experience managing high-volume inbound requests (demos, calls, email) with a focus on scalability and efficiency. - Proficiency in CRM systems (Salesforce preferred) and building dashboards, reporting, and outreach campaigns. - Strong project management skills with the ability to manage multiple initiatives simultaneously. - Excellent communication and presentation skills, with confidence training both small groups and large audiences. - Highly organized, detail-oriented, and proactive in a fast-paced environment. - Collaborative mindset with a focus on enabling team-wide success. - Proficiency in Excel/Google Sheets, PowerPoint/Keynote, and communication tools (Zoom, Slack, etc.). - Passion for operational excellence, process improvement, and mission-driven work. - Based in NYC and able to work from our W 22nd street office 3 days per week The salary for this position ranges between $100,000 - $120,000 which includes base salary and variable components. This is decided based on many factors, including but not limited to: skills, qualifications, and geographic location. In addition to base salary, we are proud to offer stock options in the company and a competitive benefits package. To support our employees, we offer comprehensive benefits both in and out of the office. These include premium healthcare, comprehensive paid time off, and flexible parental leave. Our bereavement care includes premium access to the Empathy platform and support for employees and their families. We support financial wellness with a company-sponsored 401(k) plan and up to a 4% employer match, along with competitive stock options. With annual retreats, team lunches for our NYC office, and a remote employee stipend, we prioritize spending time together and investing in our people. We hope you will want to join our exceptional team!

• Address all users' practical and emotional needs fluidly and expertly via phone, live chat, email, and other communication channels. • Act as a product expert who connects Users to Empathy specific tools and resources. • Demonstrate excellent written and verbal communication using the Empathy ‘voice.’ • Excel in organization, documentation, and time management to meet SLA requirements. • Work as a team player across different functions and quickly assist with tasks when asked. • Provide an exceptional User experience with a focus on empathy, compassion, and investment in the User’s journey. • Complete all onboarding and ongoing training in a timely manner and provide feedback on training to ensure the team is continually improving the way information is shared. • Surfacing any gaps or opportunities for professional development training that can benefit you or the larger team in providing an exceptional user experience. • Relay User insights and identify knowledge gaps to support product development. • Share reliable resources with service providers and state/government agencies. • Follow guidelines to escalate issues to the appropriate team member and operate with caution and care while working with sensitive User data. • Assist users in navigating the logistical complexities of life’s most challenging moments. • Utilize critical thinking and problem-solving abilities to resolve User challenges. • Create personalized Care Plans for Managed Care Users. • Take on short-term projects as needed and defined by team leadership.

DescriptionAbout Empathy Empathy is on a mission to help families through life’s most challenging moments. Our award-winning product, powered by tech and driven by purpose, provides peace of mind by guiding families through all the tedious and time-consuming tasks associated with loss. With a combination of tech and human support, we enable families to focus on what truly matters and support them through the emotions that follow. Our team is passionate, empathetic, and dedicated to providing world-class solutions to families in need. We work collaboratively to identify pain points and design elegant solutions that empower and support our users. In this role you willWe're looking for a hands-on, execution-focused Sales Strategy and Operations Lead to serve as the operational backbone of our commercial organization. This is an individual contributor role reporting directly to the Director of Revenue Operations. This role is for an experienced builder who has stood up sales operations infrastructure from scratch and knows what good looks like at scale. Someone who rolls up their sleeves, ships fast, and works shoulder-to-shoulder with Sales and cross-functional partners every day. You will be the trusted operational partner to our sales leaders and you will own the forecasting, planning, and reporting layer that leadership uses to run the business. You will also work very closely with the GTM cross-functional team including Marketing, Finance, and CS. You will play a critical role in: - Partnering with Sales Leadership as their primary operations counterpart - Owning forecasting, pipeline, and the reporting layer that powers executive decisions - Designing the territory, quota, and capacity models that shape how we grow - Turning Salesforce into a true system of action for the field What You'll Own: Sales Partnership - Serve as the day-to-day strategic and analytical right hand to frontline sales leaders, embedded in their pipeline reviews, forecast calls, and planning cycles - Translate sales leadership priorities into crisp, executable workflows for the field - Bring the data and the point of view that help sales leaders make faster, sharper decisions Forecasting & Pipeline - Drive pipeline hygiene through clear stage exit criteria, definitions, and automated enforcement in Salesforce and Sweep through direct partnership with Sales Leadership and RevOps, - Build leading-indicator reporting so the team sees trouble early instead of at quarter end - Tighten forecast accuracy quarter over quarter by tracking forecast vs. actuals, identifying patterns in miss categories, and refining methodology based on what the data shows - Run the weekly forecasting cadence across all GTM channels, including deal inspection, roll-ups, and commentary for executive review Planning & GTM Design - Partner with the Director of Revenue Operations on annual and quarterly planning, including territory design, quota setting, segmentation, and capacity modeling - Run diagnostic analyses on win rates, sales cycle, ASP, and channel performance, and turn findings into clear recommendations for leadership Systems & Tooling - Serve as the primary point of contact for our GTM tech stack, including Salesforce, HubSpot, Sweep, and Gong. Responsibilities include day-to-day administration, building and maintaining workflows and reporting, and triaging field requests. - Build and maintain the core reporting layer covering pipeline health, conversion rates, rep productivity, and forecast accuracy - Analyze sales and pipeline data to surface actionable insights, identify trends, and deliver recommendations that help leadership prioritize strategies and execution - - Partner with Enablement to operationalize process changes so field adoption sticks RequirementsWho You Are - 4 to 6 years in Sales Operations, Revenue Operations, or Sales Strategy at a high-growth B2B SaaS company, or Consulting / Investment Banking - A proven partner to sales leadership, with a track record of building trust and influence with frontline commercial teams - Highly hands-on. You execute, not just plan - Deep Salesforce expertise, including reporting, workflows, and declarative automation - Strong analytical chops with fluency in spreadsheets and BI tools - Excellent communicator who can translate data into a point of view senior leaders can act on - Resourceful and proactive, with a bias toward shaping the business instead of firefighting - Comfortable operating in a fast-paced, high-growth environment where you are building from scratch, educating stakeholders on new processes, and driving transformation across teams without established playbooks - Strong preference for bachelor's degree in Business Administration, Finance, Economics, Accounting, Marketing, or a related business discipline. This role requires strong foundational knowledge in business analysis, financial modeling, and commercial operations. Preferred Qualifications - MBA or other relevant advanced degree - Experience with Clay, Salesloft, Tableau, and Clari - Experience supporting a multi-channel GTM motion (direct, channel, partner) - Familiarity with formal sales methodologies and qualification frameworks The salary for this position is approximately $150,000-$170,000, plus equity and full benefits package. The exact compensation is decided based on many factors, including but not limited to: skills, qualifications, and geographic location. To support our employees, we offer comprehensive benefits both in and out of the office. These include premium healthcare, comprehensive paid time off, and flexible parental leave. Our bereavement care includes premium access to the Empathy platform and support for employees and their families. We support financial wellness with a company-sponsored 401(k) plan and up to a 4% employer match, along with competitive stock options. With annual retreats, team lunches for our NYC office, and a remote employee stipend, we prioritize spending time together and investing in our people. We hope you will want to join our exceptional team!

DescriptionAbout Empathy Empathy is on a mission to help families through life’s most challenging moments. Our award-winning product, powered by tech and driven by purpose, provides peace of mind by guiding families through all the tedious and time-consuming tasks associated with loss. With a combination of tech and human support, we enable families to focus on what truly matters and support them through the emotions that follow. Our team is passionate, empathetic, and dedicated to providing world-class solutions to families in need. We work collaboratively to identify pain points and design elegant solutions that empower and support our users. In this role you willWe’re looking for a hands-on, execution-focused Sales Enablement Lead to help elevate our sales team into a high-performing, modern revenue engine. This is not a “strategy-only” role. This is for a builder - someone who rolls up their sleeves, implements quickly, and directly improves how our team sells every day. You will play a critical role in: - Equipping reps with cutting-edge tools - Driving adoption of best-in-class sales methodologies - Creating clarity and structure in how we sell What You’ll Own: Tool Mastery & Force Multiplication - Drive adoption and usage of advanced sales tools (e.g., Salesloft, Clay, AI prospecting tools, data platforms) - Identify and implement new tools that materially improve rep productivity and pipeline generation - Train the team to use tools not just correctly—but strategically and effectively - Partner with RevOps to ensure tools are integrated, measured, and optimize Sales Excellence & Methodology - Ensure the team is trained on best-in-class enterprise sales methodologies (e.g., MEDDPICC, POV-driven selling, structured deal qualification) - Either directly deliver training or bring in external experts where needed - Translate methodology into practical, day-to-day behaviors (not theory) - Reinforce best practices through ongoing coaching, sessions, and deal support Prospecting Excellence - Build and operationalize best practices for outbound and pipeline generation - Design playbooks for: Account research, multi-threading, sequencing & outreach, new vertical penetration - Partner with sales leadership to embed prospecting as a daily discipline Sales Content & Knowledge Management - Partner with Product Marketing to build a single source of truth for all sales materials - Organize and maintain: decks, one-pagers, case studies, talk tracks and ensure content is up-to-date, easy to find, and clearly mapped to use cases and buyer persona Enablement Impact & Execution - Measure the effectiveness of enablement initiatives (tool adoption, performance lift, pipeline impact) - Continuously identify gaps and act quickly to address them - Work closely with RevOps and Sales Leadership to align on priorities RequirementsWho You Are - 3–6+ years in Sales Enablement, Sales, or a related GTM role - Highly hands-on—you execute, not just plan - Strong understanding of modern sales tools and workflows - Familiar with enterprise sales methodologies (MEDDPICC or similar) - Excellent communicator—you simplify complex ideas into actionable steps - Resourceful and proactive—you don’t wait for direction to fix things - Comfortable operating in a fast-paced, high-growth environment What “Great” Looks Like in This Role - Reps adopt new tools quickly and use them effectively - Sales conversations become more structured and higher quality - Pipeline generation improves measurably - Sales materials are clean, centralized, and actually used - Enablement becomes a true force multiplier for the sales team More Info The salary for this position is approximately $160,000-$175,000 base salary with annual variable based on goal attainment, plus equity and full benefits package. The exact compensation is decided based on many factors, including but not limited to: skills, qualifications, and geographic location. To support our employees, we offer comprehensive benefits both in and out of the office. These include premium healthcare, comprehensive paid time off, and flexible parental leave. Our bereavement care includes premium access to the Empathy platform and support for employees and their families. We support financial wellness with a company-sponsored 401(k) plan and up to a 4% employer match, along with competitive stock options. With annual retreats, team lunches for our NYC office, and a remote employee stipend, we prioritize spending time together and investing in our people. We hope you will want to join our exceptional team