• Design, deploy, and maintain business-critical corporate systems and SaaS platforms. • Build and configure AI-driven workflows and automations using tools like ChatGPT, Claude, and Dust, as well as custom development where needed. • Deploy and integrate AI capabilities into internal systems such as Slack and Okta using platforms like Vercel, to automate IT operations tasks and internal support, while maintaining security, privacy, and data integrity. • Own and improve workflows, automations, and integrations across collaboration and productivity tooling. • Partner with Security and IT Operations teams to implement and enforce policies, access controls, and compliance requirements across corporate systems. • Configure and support SSO, SCIM provisioning, and identity lifecycle integrations across applications. • Serve as an escalation point for complex systems and platform issues, while contributing to the team's shared ticket queue, which can make up a significant portion of the role. • Translate business requirements into scalable and maintainable technical solutions. • Create and maintain technical documentation, standards, and operational procedures. • Drive platform governance and best practices across enterprise tooling. • Collaborate with vendors on escalations, roadmap discussions, and technical troubleshooting.

• Serve as the Technology organization’s internal consultant to Finance, Marketing, Sales, and Operations — advising business unit leaders on technology capabilities, system constraints, and feasibility trade-offs that affect operational strategy and technology investment decisions. • Lead the development of functional and non-functional requirements, user stories, process flows, and acceptance criteria. Evaluate conflicting stakeholder input and make recommendations on requirements scope — including recommending de-scoping of items that do not meet feasibility, priority, or business-value thresholds — and drive resolution in collaboration with stakeholders and project leadership. • Develop, maintain, and enforce the Technology organization’s requirements management standards, documentation templates, and quality review protocols; assess requirements readiness and recommend when they meet the threshold for engineering handoff. • Serve as the lead facilitator for resolving requirements disputes between business units; surface conflicting priorities, present trade-off analyses, and drive alignment — escalating to senior leadership for final resolution when stakeholders cannot reach consensus. • Provide expert recommendations to the VP of Project Management and senior business leadership on technology roadmap sequencing, build-vs-configure-vs-buy trade-offs, and resource allocation decisions affecting the technology portfolio, supporting informed decision-making by leadership and cross-functional teams. • Analyze existing systems and workflows to identify, prioritize, and recommend solutions for gaps and inefficiencies; propose investigation scope and remediation approaches to technology leadership for approval within established project parameters. • Collaborate with data and analytics teams to define the reporting, metrics, and insights needed to measure business outcomes; recommend measurement frameworks and KPI definitions for stakeholder approval. • Maintain current, traceable documentation across all active projects; accountable for requirements quality such that defects traceable to requirements gaps are a direct performance measure of this role. • Leverage AI tools to accelerate requirements development, flowchart creation, acceptance criteria authorship, and documentation — applying professional judgment to validate and refine AI-generated outputs before engineering handoff.

Role Description Research, design, and develop computer and network software or specialized utility programs. Duties to include: - Participate in multi-team BI/DW projects - Develop, test, and implement BI, data warehousing, and reporting applications - Provide specialized support and troubleshoot BI/DW issues - Manage daily operations of assigned systems and monitor performance - Create and maintain technical documentation - Participate in planning, change control, upgrades, and maintenance - Provide general and specialized business intelligence, data warehousing, and/or reporting-related support - Research issues, contact vendors, and use specialized skills to aid in problem remediation - Monitor and maintain uptime and performance data for related applications and automated processes - Mentor others learning essential and advanced BI and/or reporting-related skills - Create and maintain technical documentation as it relates to business intelligence, data warehousing, and/or reporting - Provide detailed reporting of all project activities Telecommuting is available from anywhere in the U.S. Qualifications - Master's degree in Information Technology, Computer Information Systems, or related field - Two (2) years of experience in the job offered or in a computer-related occupation Requirements - Two (2) years of experience in the following: - Data warehouse/business intelligence development - BI/DW architect - Large-scale data warehousing or Epic Systems Clarity - MS SQL (T-SQL, SSAS, SSRS, and SSIS) - Business Objects or Crystal Reports - BI/DW Toolsets such as Cognos, Microsoft, Oracle, Power BI or MicroStrategy Benefits - Full range of comprehensive benefits, including medical, dental, and vision - Matching 401k - Employee stock purchase plan

• Design, build, and maintain automations and workflows across Salesforce and the broader GTM tech stack • Develop custom Salesforce solutions using Apex, flows, and advanced platform functionality • Build and maintain integrations across CRM, marketing automation, sales engagement, enrichment, and revenue platforms • Create AI-powered workflows, prompt frameworks, and automation solutions leveraging modern AI tools and APIs • Support end-to-end GTM processes across lead management, opportunity management, onboarding, customer success, and renewals • Partner with stakeholders to gather requirements, troubleshoot issues, and deliver scalable technical solutions • Work within Jira ticketing and project workflows to execute enhancements, resolve bugs, and support larger initiatives • Optimize workflows and system architecture to improve operational efficiency, data integrity, and reporting accuracy • Build and support automation using tools such as Clay, Zapier, n8n, and similar orchestration platforms • Maintain documentation, governance standards, and scalable processes across systems and integrations • Support reporting, dashboards, and data visibility initiatives across GTM and Revenue Operations • Continuously evaluate new AI capabilities, automation tools, and process improvements that enhance business performance