Retired.com

• You'll lead and develop a team of 4 to 6 software engineers, owning hiring, performance management, growth conversations, and team culture. • You'll set team goals, track progress against roadmap commitments, and ship high-quality software on time. • You'll partner with product and design to prioritize engineering work in alignment with business objectives. • You'll provide technical guidance, architectural oversight, and mentorship to engineers across the team. • You'll lead system design efforts focused on scalable, secure, and cloud-native software. • You'll oversee incident management, on-call rotations, and root cause analysis for production issues. • You'll champion engineering practices that support continuous integration, automated testing, and effective deployment. • You'll manage resource allocation, project tracking, and status reporting for engineering initiatives. • Use AI tools thoughtfully to work smarter, move faster, and free up time for the work that matters most. • Look for ways to improve how we work, and bring fresh ideas to the team. • Apply sound judgment when working with sensitive or regulated information, in line with our data governance guidelines. • Share what's working — new tools, workflows, productivity wins — so the whole team gets stronger.

• Serve as the Technology organization’s internal consultant to Finance, Marketing, Sales, and Operations — advising business unit leaders on technology capabilities, system constraints, and feasibility trade-offs that affect operational strategy and technology investment decisions. • Lead the development of functional and non-functional requirements, user stories, process flows, and acceptance criteria. Evaluate conflicting stakeholder input and make recommendations on requirements scope — including recommending de-scoping of items that do not meet feasibility, priority, or business-value thresholds — and drive resolution in collaboration with stakeholders and project leadership. • Develop, maintain, and enforce the Technology organization’s requirements management standards, documentation templates, and quality review protocols; assess requirements readiness and recommend when they meet the threshold for engineering handoff. • Serve as the lead facilitator for resolving requirements disputes between business units; surface conflicting priorities, present trade-off analyses, and drive alignment — escalating to senior leadership for final resolution when stakeholders cannot reach consensus. • Provide expert recommendations to the VP of Project Management and senior business leadership on technology roadmap sequencing, build-vs-configure-vs-buy trade-offs, and resource allocation decisions affecting the technology portfolio, supporting informed decision-making by leadership and cross-functional teams. • Analyze existing systems and workflows to identify, prioritize, and recommend solutions for gaps and inefficiencies; propose investigation scope and remediation approaches to technology leadership for approval within established project parameters. • Collaborate with data and analytics teams to define the reporting, metrics, and insights needed to measure business outcomes; recommend measurement frameworks and KPI definitions for stakeholder approval. • Maintain current, traceable documentation across all active projects; accountable for requirements quality such that defects traceable to requirements gaps are a direct performance measure of this role. • Leverage AI tools to accelerate requirements development, flowchart creation, acceptance criteria authorship, and documentation — applying professional judgment to validate and refine AI-generated outputs before engineering handoff.

• Design and execute manual and automated tests for BitcoinIRA web applications, mobile platforms, and back-end services, ensuring comprehensive coverage across functional, regression, and ad-hoc testing scenarios. • Build and maintain automated test suites that run in the CI/CD pipeline -- taking test scenarios from initial manual execution through full automation in production. • Create robust test data and test scenarios that accurately represent real-world user behavior, edge cases, and business-critical workflows. • Conduct thorough root-cause analysis on all defects identified, communicating findings clearly to engineering teams and stakeholders. • Ensure the testability of software under development by engaging developers and architects early in the cycle -- surfacing test requirements and constraints before code is written, not after. • Develop a deep understanding of the company's business requirements and translate them into thorough, accurate, and maintainable test coverage. • Advocate for quality engineering practices across the team, raising the bar for how software is designed, built, and shipped. • Partner with business stakeholders to design and define use cases; provide QA and testability feedback during software architecture and design reviews. • Participate actively in use case analysis sessions and sprint planning, contributing QA perspective at every stage of the software development lifecycle.

• Manage the full lifecycle of inbound contracts and vendor agreements: conduct intake, initial review, and redlining; upload and track in the Venminder platform per established naming and workflow conventions; and maintain a contract log with executed agreements filed in SharePoint. • Perform initial review and redlining of marketing referral agreements and other partnership contracts for review and approval. • Support the vendor due diligence process end-to-end: issue and track due diligence requests, follow up on outstanding submissions, escalate unresolved items, and draft internal communications to business units regarding submission requirements and timelines. • Manage the intake, review, and response coordination for all subpoenas, including document collection, departmental liaison, coordination with outside counsel as needed, and timely submission within legal deadlines. • Review, process, and maintain Power of Attorney (POA) documentation and divorce decrees in accordance with established procedures, and escalating complex matters. • Manage beneficiary escalation cases requiring legal review, including documentation, analysis, and coordination with the operations team. • Draft, review, and manage Mutual Non-Disclosure Agreements (MNDAs), including execution tracking and secure storage per established filing and naming conventions. • Serve as the primary Legal reviewer for all marketing content prior to publication — including email campaigns, blog posts, social media, videos, disclosures, and disclaimers — ensuring content is legally accurate, compliant with applicable regulations, and free from misleading claims. Coordinate with Compliance for regulatory compliance-specific sign-off where required. • Draft, review, and finalize cease and desist (C&D) letters with manager sign-off prior to issuance; monitor and triage incoming legal correspondence. • Conduct intake and review of Registered Investment Advisor (RIA) certification submissions per established procedures; maintain records of certifications reviewed and approvals granted. • Serve as a resource for the Compliance team on legal questions, assist with ad hoc research and drafting, and coordinate with outside counsel on document requests and matter updates as directed. • Maintain organized, accurate legal records across all matter types in SharePoint, supporting the organization’s document retention protocols and ensuring all legal instruments are filed per established procedures. • Support the review and updating of client-facing account disclosures — including IRA plan agreements, fee schedules, and product-level disclosures. • Manage and prioritize incoming legal requests across shared inboxes and ticketing systems, ensuring timely triage, routing, and resolution tracking in alignment with Legal Department service standards and deadlines. • Support special projects and strategic initiatives at the direction of senior legal management, including research, documentation, cross-functional coordination, and deliverable preparation, adapting to evolving priorities with a high degree of professionalism and discretion.

This is more than onboarding—it’s the moment where trust is built, momentum is created, and the client journey takes shape. As an Onboarding Associate, you will serve as a critical early touchpoint for new clients, guiding them from application through account setup to funding readiness. Your focus is to keep clients moving forward, reduce friction, and ensure a seamless transition to our Incoming Transfers team. What you'll do Own the Application to Funding Journey - Guide clients from application through setup to funding readiness - Ensure all requirements are complete and clients are prepared for handoff Drive Progress & Reduce Drop-Off - Proactively manage your pipeline and follow up to keep clients moving - Identify and remove blockers that slow progress toward funding Deliver Clear, Confident Communication - Simplify complex steps into clear next actions - Build client confidence through timely, professional interactions Ensure Accuracy & Readiness - Review documentation for completeness and compliance - Maintain accurate records in CRM and internal systems - Ensure all onboarding steps align with internal policies and regulatory requirements Enable a Seamless Handoff - Prepare clients for transition to Incoming Transfers - Partner cross-functionally to ensure continuity and no rework A day in the life: You start your day by reviewing your onboarding pipeline—quickly identifying where you can drive progress. You follow up with clients who haven’t completed key steps, clarify what’s needed, and remove friction to keep them moving. Client follow-up may include, but is not limited to, phone calls, emails, chat, video calls, and any other communication channels currently in use or adopted in the future. You review submitted documents, resolve issues early, and ensure everything is accurate and complete. Throughout the day, you maintain momentum—answering questions, sending targeted follow-ups, and guiding clients toward funding readiness. You prepare clients for handoff—confirming all requirements are met and ensuring a smooth transition to the next team. Your focus is simple: drive progress, reduce friction, and ensure every client is ready for funding. You’ll succeed in this role if you: - Take full ownership of moving clients from application to funding readiness - Stay proactive and persistent in driving progress - Communicate clearly and confidently with clients - Balance speed and accuracy - Identify and resolve issues before they become blockers - Stay organized and manage multiple clients effectively Qualifications Required: - 1–2+ years in a client-facing or service-oriented role - Strong written and verbal communication skills - Comfortable using CRM systems and internal tools - Strong organization and attention to detail Preferred: - Experience in financial services, onboarding, or account setup - Familiarity with IRAs or similar financial products $22 - $28 an hour Why This Role Matters This role directly impacts: - Application completion rates - Time to funding readiness - Client confidence early in the journey - Seamless handoffs to the next stage Your ability to move clients efficiently to funding is a key driver of growth. What You Can Expect From Us - A fast-paced, client-focused environment - Clear expectations and support - A collaborative, improvement-driven team - The opportunity to directly impact client conversion and experience

Position Summary The Data Engineer supports the design, development, and maintenance of scalable data infrastructure that enables efficient data collection, transformation, storage, and access across the organization. This role works closely with data engineers, analysts, and cross-functional stakeholders to build reliable data pipelines and support data-driven decision making. The Data Engineer I contributes to the implementation of modern data engineering solutions and helps ensure data quality, performance, and scalability within a fast-paced fintech or cryptocurrency environment. Essential Duties & Responsibilities - Design, develop, and maintain scalable data pipelines that support ingestion, transformation, and storage of structured and unstructured data. - Build and maintain data ingestion processes from multiple sources including APIs, third-party platforms, and internal systems. - Collaborate with data engineers, analysts, and product teams to understand data requirements and deliver reliable data solutions. - Monitor, optimize, and troubleshoot existing data pipelines to ensure performance, reliability, and data accuracy. - Develop and maintain documentation for data schemas, pipeline architecture, and data engineering processes. - Perform data profiling and exploratory data analysis to support data modeling and engineering initiatives. - Contribute to the implementation of data governance, security, and compliance practices in alignment with company policies and regulatory requirements. - Support continuous improvement of data infrastructure by identifying opportunities to enhance scalability, efficiency, and maintainability. Required Qualifications - Master’s degree in Computer Science, Engineering, Data Science, Information Systems, or a related technical field. - 4 years of experience in data engineering, data analytics, software engineering, or a related technical role (internships or academic projects may be considered). - Experience with relational databases and strong proficiency in SQL. - Proficiency in at least one programming language commonly used in data engineering, such as Python, Java, or Scala. - Understanding of data warehousing concepts and ETL/ELT pipeline development. - Familiarity with cloud-based platforms such as AWS, Google Cloud Platform, or Azure. - Exposure to distributed data processing tools such as Apache Spark, Kafka, or Airflow is a plus.

• Respond to inbound client inquiries via phone, email, and live chat in a professional and timely manner • Provide accurate guidance on account services, including self-directed IRAs, Checkbook LLCs and Trusts, and cryptocurrency (as applicable) • Assist clients with transactions throughout the IRA account lifecycle • Troubleshoot and resolve client issues, escalating complex matters to the appropriate internal teams • Maintain up-to-date knowledge of company products, account types, and investment options • Accurately document all client interactions and updates in the CRM system • Monitor assigned queues to meet established service level expectations • Support routine account maintenance, technical questions, and general client needs • Stay current on industry regulations and compliance requirements related to self-directed IRAs • Collaborate with cross-functional teams to ensure a seamless client experience • Participate in team meetings, 1:1s, reviews, and ongoing training • Contribute to team success by supporting additional tasks as needed