Zip logo
Zip

Zip is the world's leading intake-to-procure solution: one place for employees to initiate a purchase or vendor request

Customer Success Manager – Technical Account Management

Account ManagerSalesFull TimeRemoteSeniorTeam 201-500Since 2020H1B SponsorCompany SiteLinkedIn

Location

Australia

Posted

22 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expEnglishERPServiceNow

Job Description

Customer Success Manager – Technical Account Management

Zip

• Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis. • Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip’s platform and procurement best practices. • Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams. • Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty. • Manage customer health based on data-driven adoption metrics. • Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations. • Train and empower customers to be product specialists to become increasingly self-sufficient for their organization. • Partner with Sales to manage renewals to achieve target NRR. • Continuously improve Customer Success assets and processes. We’re an early stage company, we want people who are excited to build and motivated to up-level the status quo!

Job Requirements

  • 5+ years relevant work experience working in customer-facing customer success, account management or strategic consulting organization. B2B SaaS experience in a high-paced environment is a benefit.
  • Procurement experience (procurement, sourcing, or vendor management background) and / or familiarity with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday etc.), CLM, GRC, JIRA, ServiceNow workflow management tools
  • Excellent interpersonal skills and ability establish quick rapport and trust with customers
  • Strong project management skills to manage a dynamic customer portfolio.
  • Creative problem solver while being attentive to details
  • Business process-oriented and ability to think about workflow efficiency (e.g. diagrams, conditionally based logic, etc.)
  • Proactive team player that is able to identify process gaps and willing to jump in and help wherever needed (company, team, self mentality)

Benefits

  • 📈 Start-up equity
  • 🚠 Team building events
  • 🌴 Flexible PTO
  • 💻 Apple equipment plus home office budget

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