Helping students become fearlessly curious through AI-powered online discussion. TIME World's Top EdTech Companies 2024
Senior Account Manager
Location
Alabama + 23 moreAll locations: Alabama | Arizona | California | Colorado | Connecticut | Florida | Hawaii | Illinois | Iowa | Kentucky | New Jersey | New York | North Carolina | Ohio | Maryland | Massachusetts | Michigan | Pennsylvania | Rhode Island | South Carolina | Texas | Virginia | Washington | Wisconsin
Posted
21 days ago
Salary
$100K - $115K / year
Seniority
Senior
Job Description
Senior Account Manager
Packback
• Manage a portfolio of 20-40 accounts across the customer lifecycle (Onboarding, Fulfillment, Renewal, Upsell). Anticipate this portfolio will include multiple key accounts, accounts with growth opportunities, and accounts with complex Deal Strategies. • Maximize customer value by guiding institutions towards full platform adoption and achieving their desired learning outcomes. • Translate data-driven insights into actionable strategies and compelling presentations, effectively aligning stakeholders with account priorities and needs. • Build and maintain strong, collaborative relationships with key stakeholders at various levels within each institution (e.g.,Superintendents, Provosts, Deans, administrators, instructional designers,etc) • Monitor customer adoption rates and collaborate with Project Leads and Key Decision Makers (KDMs) to develop strategic plans for increased platform utilization. • Plan and coordinate engaging professional development workshops and seminars to educate faculty and teachers on integrating Packback into their curriculum and leveraging instructional AI. • Communicate event goals and requirements to Curriculum Success Managers (CSMs) who will execute the training sessions. • Proactively monitor contract health scores and identify accounts at risk of churn. • Implement targeted interventions to address specific customer challenges and enhance overall satisfaction. • Serve as a subject matter expert on all Packback platform features and updates. • Maintain a deep understanding of Packback's AI-driven features and user experience enhancements. • Identify and build repeatable solutions for known problems, especially as this pertains to new systems being built. • Travel domestically up to 40% to meet with key decision-makers
Job Requirements
- 5+ years of experience in Account Management for education technology with a track record of multi-threading and building relationships with executive level stakeholders (e.g. Provosts, VPAA, etc.)
- Demonstrated success managing and growing complex enterprise accounts with multiple stakeholders with various contract lengths
- Proven track record of meeting or exceeding revenue retention and expansion goals (e.g., NRR, GRR, upsell/cross-sell targets)
- Prior experience as an educator is a plus.
- Experience partnering with a Customer Success Manager and working cross-functionally with Sales, Product, Support, and Marketing teams to drive customer outcomes.
- Strong understanding of the Higher Education landscape, including institutional decision-making structures, academic workflows, and technology adoption challenges
- Willingness to travel as required (up to 30% of time).
Benefits
- 12 weeks of paid leave for welcoming new children
- Multiple Health and Welfare Benefit Options (Medical, Dental, Vision)
- 401k plan (with employer matching)
- Flexible + Remote Work Opportunities
- Unlimited Paid Time Off (PTO)
- Employer Assistance Program (EAP)
- Calm and DoorDash subscriptions
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