Role Description The Clinical Systems Analyst I functions as the primary support contact and expert for the clinical application. They work under the direction of the Sr. Manager to configure, build, install and support the application. Responsibilities include: - Analyzing workflows and understanding policies, procedures, and constraints of clinical or business operations. - Conducting in-depth investigation and documentation of operational specifications and application functionality. - Leading efforts to analyze and document project requirements for successful system upgrades. - Functioning as the primary contact to troubleshoot problems and questions from end-users during training, go-live, and stabilization periods. - Documenting standard operating procedures for the area of responsibility. - Designing, documenting, and executing application testing and training plans. Qualifications - Associates degree preferred or equivalent experience required. - Valid Registered Nurse or Clinical License required within the appropriate clinical field. - 3 years clinical experience preferred. - Prior operational responsibilities for system adoption troubleshooting and workflow validation required. - Strong workflow and problem-solving skills and Operations Improvement experience required. - Ability to work independently and meet deadlines with minimal supervision. - Strong organizational, problem-solving, and listening skills; attention to detail; innovative thinking; and ability to inspire others required. - Must possess a high level of customer service skills and participate as a strong, collaborative team player. - Working knowledge or experience in Microsoft Office tools and an understanding of computer system capabilities to address process requirements required. - Familiarity and/or certification in Epic is preferred. Requirements - Demonstrates extraordinary ability to perform the technical skills of the job. - Works with team members to enhance technical and analytical skills, provide support, and participate in design and code walkthroughs. - Designs, programs, and tests conversions, interfaces, reports, and other computer programs according to departmental standards. - Identifies and recommends changes in workflow, procedures, forms, and/or data to make optimal use of the new system. - Assists in resolving major design issues and presents options for resolution. - Logs, tracks, and resolves issues and changes regarding software code modifications or enhancements. - Meets with users to determine specifications of particular hardware or software needs. - Informs management of all issues impacting or will impact assigned areas. Benefits - Provides training to other IT staff and user clients as appropriate. - Coordinates interactions and activities of vendors, both on-site and off-site. - Works closely with end users to identify business needs and benefits of implementing a computing solution. Company Description To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

• Design, deploy, and maintain business-critical corporate systems and SaaS platforms. • Build and configure AI-driven workflows and automations using tools like ChatGPT, Claude, and Dust, as well as custom development where needed. • Deploy and integrate AI capabilities into internal systems such as Slack and Okta using platforms like Vercel, to automate IT operations tasks and internal support, while maintaining security, privacy, and data integrity. • Own and improve workflows, automations, and integrations across collaboration and productivity tooling. • Partner with Security and IT Operations teams to implement and enforce policies, access controls, and compliance requirements across corporate systems. • Configure and support SSO, SCIM provisioning, and identity lifecycle integrations across applications. • Serve as an escalation point for complex systems and platform issues, while contributing to the team's shared ticket queue, which can make up a significant portion of the role. • Translate business requirements into scalable and maintainable technical solutions. • Create and maintain technical documentation, standards, and operational procedures. • Drive platform governance and best practices across enterprise tooling. • Collaborate with vendors on escalations, roadmap discussions, and technical troubleshooting.

• Serve as the Technology organization’s internal consultant to Finance, Marketing, Sales, and Operations — advising business unit leaders on technology capabilities, system constraints, and feasibility trade-offs that affect operational strategy and technology investment decisions. • Lead the development of functional and non-functional requirements, user stories, process flows, and acceptance criteria. Evaluate conflicting stakeholder input and make recommendations on requirements scope — including recommending de-scoping of items that do not meet feasibility, priority, or business-value thresholds — and drive resolution in collaboration with stakeholders and project leadership. • Develop, maintain, and enforce the Technology organization’s requirements management standards, documentation templates, and quality review protocols; assess requirements readiness and recommend when they meet the threshold for engineering handoff. • Serve as the lead facilitator for resolving requirements disputes between business units; surface conflicting priorities, present trade-off analyses, and drive alignment — escalating to senior leadership for final resolution when stakeholders cannot reach consensus. • Provide expert recommendations to the VP of Project Management and senior business leadership on technology roadmap sequencing, build-vs-configure-vs-buy trade-offs, and resource allocation decisions affecting the technology portfolio, supporting informed decision-making by leadership and cross-functional teams. • Analyze existing systems and workflows to identify, prioritize, and recommend solutions for gaps and inefficiencies; propose investigation scope and remediation approaches to technology leadership for approval within established project parameters. • Collaborate with data and analytics teams to define the reporting, metrics, and insights needed to measure business outcomes; recommend measurement frameworks and KPI definitions for stakeholder approval. • Maintain current, traceable documentation across all active projects; accountable for requirements quality such that defects traceable to requirements gaps are a direct performance measure of this role. • Leverage AI tools to accelerate requirements development, flowchart creation, acceptance criteria authorship, and documentation — applying professional judgment to validate and refine AI-generated outputs before engineering handoff.

Role Description Research, design, and develop computer and network software or specialized utility programs. Duties to include: - Participate in multi-team BI/DW projects - Develop, test, and implement BI, data warehousing, and reporting applications - Provide specialized support and troubleshoot BI/DW issues - Manage daily operations of assigned systems and monitor performance - Create and maintain technical documentation - Participate in planning, change control, upgrades, and maintenance - Provide general and specialized business intelligence, data warehousing, and/or reporting-related support - Research issues, contact vendors, and use specialized skills to aid in problem remediation - Monitor and maintain uptime and performance data for related applications and automated processes - Mentor others learning essential and advanced BI and/or reporting-related skills - Create and maintain technical documentation as it relates to business intelligence, data warehousing, and/or reporting - Provide detailed reporting of all project activities Telecommuting is available from anywhere in the U.S. Qualifications - Master's degree in Information Technology, Computer Information Systems, or related field - Two (2) years of experience in the job offered or in a computer-related occupation Requirements - Two (2) years of experience in the following: - Data warehouse/business intelligence development - BI/DW architect - Large-scale data warehousing or Epic Systems Clarity - MS SQL (T-SQL, SSAS, SSRS, and SSIS) - Business Objects or Crystal Reports - BI/DW Toolsets such as Cognos, Microsoft, Oracle, Power BI or MicroStrategy Benefits - Full range of comprehensive benefits, including medical, dental, and vision - Matching 401k - Employee stock purchase plan