Fullsteam

• Identify and research potential leads through various channels, including social media, online research, and industry events • Conduct outbound calls, emails, and social media outreach to engage potential customers and generate interest in software solutions • Qualify leads based on defined criteria • Schedule meetings and appointments for the sales team with qualified leads • Maintain accurate and up-to-date records of all lead interactions and activities in the CRM system • Work closely with the sales and marketing teams to develop and refine lead generation strategies and campaigns • Track and report on lead generation activities and results

Role Description As an Account Executive at BridalLive, part of the Fullsteam organization, you will be a key driver of the organization's growth by specializing in new logo software and services sales. You will leverage your experience to influence sales strategy, mentor junior team members, and close complex deals with mid-market and strategic accounts. - Identify and prospect potential clients through various channels, including cold calling, email campaigns, networking events, and social media platforms. - Conduct in-depth needs analysis and discovery with prospective clients to understand their pain points and business goals. - Tailor software solution presentations and demos to address their unique requirements with a customer-centric and value-driven approach. - Build and maintain relationships with prospective clients, serving as their primary point of contact throughout the sales cycle. - Negotiate contract terms and pricing with clients, working closely with cross-functional teams to ensure compliance and mutual agreement. - Maintain an accurate record of sales activities, leads, and opportunities in the CRM system. - Develop and manage a sales pipeline to achieve monthly, quarterly, and annual targets. - Leverage sales dashboards to understand where to focus your time and activities. - Collaborate closely with internal teams, including leadership, marketing, product management, and customer success, to align strategies and ensure a seamless customer experience. - Stay informed about industry trends, competitor activities, and market developments. - Provide regular sales forecasts, reports, and updates to management, highlighting progress, challenges, and opportunities. - Serve as a mentor and role model for junior Account Executives, sharing best practices and supporting professional development within the team. Qualifications - Bachelor’s degree in Business, Marketing, Technology, or a related field preferred. - 3+ years of experience in software sales, preferably within the SMB and mid-market segments. - Willingness to travel as needed to meet clients and attend industry events. Requirements - Highly driven and self-motivated, with a hunter mentality and a passion for understanding prospects’ needs. - Ability to analyze market trends, customer data, and sales metrics to inform strategy and decision-making. - Excellent communication, negotiation, presentation, closing, and interpersonal skills. - Proficiency in negotiation and the ability to close deals effectively. - Familiarity with core business management solutions and the ability to quickly learn new products. - Ability to understand complex customer requirements and navigate complex sales cycles. - Ability to work independently, manage multiple tasks, and thrive in a fast-paced, target-driven environment. - Strong interpersonal skills with the ability to build and maintain relationships with clients and internal stakeholders. - Outstanding knowledge of Microsoft Office, experience using CRM software (Salesforce), and proficiency in sales tools and technologies. - Fast and adaptive learner who keeps up with the latest technology and market trends. - Driven by achieving and exceeding targets, with a strong focus on results. Benefits - On-Target Earnings (OTE): $102,800 to $130,000 USD, including base salary plus commission.

• Provide administrative and operational support to the sales team and sales leadership • Maintain and update CRM systems (e.g., Salesforce) to ensure data accuracy and integrity • Process sales orders, contracts, renewals, and amendments in accordance with company policies • Assist with sales reporting, dashboards, and performance metrics • Coordinate sales onboarding materials, documentation, and internal resources • Support forecasting, pipeline tracking, and territory or account assignments • Collaborate with Finance, Legal, and Operations teams on pricing, contracts, and billing processes • Manage sales documentation, templates, and internal knowledge bases • Respond to internal inquiries related to sales processes and tools • Identify opportunities to improve sales workflows and operational efficiency

• Provide first-level technical support to users through phone, email, and remote sessions, addressing issues related to client computers and software. • Diagnose, troubleshoot, and resolve technical problems; escalate complex issues when necessary. • Assist with creating and maintaining scripts in C# and SQL to generate and customize client reports. • Collaborate with the development team to report bugs and suggest usability improvements. • Document support cases, resolutions, and any scripting changes for future reference.

• Manage an assigned portfolio of customer accounts. • Conduct regular business reviews and account planning sessions. • Drive customer retention and renewal outcomes. • Identify expansion opportunities across software, payments, and related services. • Partner with Customer Success and Product teams to improve customer adoption. • Maintain accurate account plans, forecasting, and pipeline management within Salesforce. • Achieve monthly and quarterly retention and expansion targets. • Act as a trusted advisor for customers and key stakeholders. • Surface customer feedback to Product, Marketing, and Leadership teams.

• Contribute to and help mature our vulnerability management program, ensuring identified risks are remediated according to SLAs across the enterprise and business units • Identify and report known vulnerabilities across infrastructure (cloud and on-prem), applications, software, AI systems, and external attack surface • Monitor external attack surface exposures and contribute to remediation prioritization • Produce vulnerability metrics, trending reports, and risk summaries for security leadership and business unit stakeholders • Support alignment of the VM program with industry regulations and standards (PCI-DSS, SOC2, NIST CSF, ISO 27001) • Collaborate with Security, IT, and BU Engineering teams to drive effective and measurable vulnerability and risk exposure outcomes • Contribute to risk management and governance functions (e.g., risk register, key metrics, vulnerability reports) • Develop and contribute to AI-assisted HITL (Human in the Loop) automation and workflows for Proactive Security initiatives • Collaborate with and learn alongside other Proactive Security team members

• Own the ongoing Silverware relationship with assigned customers and be responsible for retention, and growth of our customers by understanding their business needs and helping them succeed. • Build a trusting relationship and hold a strategic advisor position with each assigned customer and drive continued value of our products and services. • Work with customers to understand their short- and long-term goals with our products and assist where needed, also discussing future growth opportunities together. • Evaluate and identify opportunities for sales add-ons, integrations, new products and assist with facilitating implementation when required. • Advocate customer enhancements, bugs and escalations and help customers find solutions to their unique scenarios. • Inform and educate customers on new Silverware initiatives, product releases along with short- and long-term development roadmaps. • Identify and track any risks associated to your customers and make action plans to ensure all risks are mitigated in a timely manner as agreed upon by the customer. • Track customer Helpdesk Tickets and identify trends related to configuration issues, training opportunities or providing root cause analysis. • Partner with the Sales team to increase customers’ footprint and future value (up-sell and cross-sell) through product adoption and customer satisfaction. • Gauge customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements. • Work within a Scrum environment in collaboration with our Development, Quality Assurance and Business Analysts • Be assigned as Project Manager on new products, enhancements and integrations. • Assist and provide recommendations regarding Minimum Qualifications.

Role Description Provide exceptional and friendly customer service to a diverse customer base via email, phone, and online meetings. Learn software through formal and informal training and self-study to gain system expertise to best support customers. Work with the team to cover all shifts as needed. Primary Responsibilities - Field customer support requests via online customer support software and provides technical expertise in answering requests. - Answer incoming calls from customers and potential customers, explaining the proper use of the software and its capabilities. - Troubleshoot customer challenges using systematic and methodical troubleshooting processes. - Utilize online meeting software to conduct meetings with customers and/or fellow employees to enhance customer support and internal training. - Exhibit professionalism in interacting with customers, potential customers, and fellow employees. - Utilize excellent verbal and written communication. - Continuously seek out information and understand that learning is an essential and continuous part of the job. Qualifications - Strong customer service orientation with a friendly, patient, and professional demeanor. - Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users. - Active listening and empathy when engaging with customers. - Systematic and methodical troubleshooting ability, using logical processes to diagnose and resolve issues. - Strong organizational and time management skills; able to handle multiple support requests efficiently. - Adaptability and flexibility to work varied shifts and adjust to evolving business needs. - Team collaboration skills—comfortable working with peers and leadership to resolve customer challenges. - Ability to learn complex software systems quickly through training, documentation, and self-study. - Proficiency with online meeting and collaboration tools (e.g., Zoom, Teams, or equivalent). - Attention to detail with a focus on accuracy and completeness in case documentation. Requirements - Minimum of 1+ year experience in a Customer Support role. - Ability to present information and solutions to challenges in an organized, professional, and understandable fashion, in both writing and verbal fashion. - Able to maintain professionalism and friendliness to customers and fellow employees. - Be self-motivated and fanatical about customer support. - Have a passion for helping small/medium businesses succeed, always searching for ways to best meet their needs. - Exhibit understanding of troubleshooting methodologies to solve customer’s challenges. - Be able to receive training on software and related systems and use such training to support the customer base. - Can research established shared resources and self-learn. - Confident to reach out to more experienced staff for help. - Experience in QuickBooks, accounting, and inventory management software preferred but not required. - Have a suitable office setting for telecommuting. Benefits - Pay range: $15.11 - $23.56 per hour. Company Description Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries.

• Become an expert on the Commerce7 platform • Become an expert in direct-to-consumer (DTC) operations and sales • Cold calling to build your pipeline alongside inbound and BDR driven opportunities • Educate and guide prospects through the consideration phase of the buyer’s journey • Act as a consultant to help prospects achieve their DTC goals and close new business • Schedule and lead calls, meetings, and demos to answer questions and provide guidance • Serve as a brand enthusiast for Commerce7’s product suite • Meet and exceed monthly sales quotas • Build relationships with prospects and internal stakeholders to grow new business • Collaborate with marketing and technology teams to execute and evolve sales strategy as products are enhanced or launched • Maintain clean and clear CRM hygiene

• Lead end-to-end engineering execution across WebRezPro • Ensure predictable, high-quality delivery aligned with product roadmaps and business priorities • Partner closely with Product, Design, and QA to drive speed, quality, and measurable customer impact • Align engineering initiatives with growth objectives, including new customer acquisition, expansion revenue, payments attachment, and customer retention • Accelerate development through the adoption of AI-assisted engineering practices, including code generation, testing automation, and release optimization • Establish and uphold standards for code quality, system performance, scalability, and security • Implement best practices for automated testing, observability, incident response, and operational readiness • Drive platform modernization and technical debt reduction across the portfolio • Deploy AI-enabled tools and workflows to increase developer productivity and reduce development cycle time • Foster a culture of craftsmanship, ownership, and continuous improvement supported by data and automation • Own and evolve Pod & Sprint operating frameworks to optimize collaboration, planning, and delivery cadence • Standardize engineering practices across multiple business units • Continuously evaluate team structure, capacity, and workflows to improve efficiency and throughput • Directly manage engineer and software analyst team and develop them as strong people and delivery leaders • Build and scale high-performing engineering teams across WebRezPro • Drive recruiting, onboarding, retention, and performance management • Establish training and expectations around effective use of AI tools to elevate individual and team productivity • Serve as a technical thought partner to Product and Business Unit leaders across Fullsteam Hospitality.