• Supporting and maintaining efficient and effective data collection and reporting processes    • Carrying out vigorous testing and quality assurance to ensure any improvements to existing systems or new systems produce accurate information to a high quality.  • Using Azure DevOps to build and deploy code to different environments.   • Managing ad hoc data requests to support stakeholder needs • Actively investigating ways of utilising the Azure stack and Databricks platforms to present data in clear, concise, and innovative ways and using this knowledge to benefit both internal and external stakeholders.  • Working closely with Business Analysts and Data Engineers to develop innovative data solutions. • Using the Service Now ITSM tool to manage tickets, service requests, incidents and problems to a timely conclusion. • Complying with Data Protection Act and security and confidentiality rules.   • Keeping abreast of appropriate industry and technological developments and applying to LI’s technical capability.  • You may be required to undertake other duties assigned by your line manager as appropriate

• Designs, develops documents, tests, and debugs new and existing software systems and applications. • Transforms business requirements into system definitions and clear solutions. • Communicates using flowcharts, data flow diagrams and unified data language. • Serves as a technical expert on development projects. • Participates in full development life cycle including requirements analysis and design. • Understands various software architecture and implementation methods. • Identifies gaps in system/requirements software development model. • Creates technical specifications based on conceptual design and stated business requirements. • Supports maintains and documents software functionality. • Analyzes codes to find causes of errors and revises programs. • Participates in code reviews and software design meetings. • Examines user needs to determine technical requirements. • Consults with end-users to prototype, refine, test, and debug programs. • Conducts tasks and assignments as directed. • Works under minimal supervision with the ability to make independent judgments, as required. • Performs other duties as assigned. • Complies with all policies and standards.

• Intervenir sur les instruments des sites clients de l’ensemble de sa zone géographique d’affectation • Réaliser l’installation, l’optimisation, l’entretien et le dépannage des instruments • Partager les règles de bonne utilisation avec les utilisateurs • Garantir un niveau optimal de fonctionnement des équipements • Planifier son activité et donner de la visibilité sur son planning à sa hiérarchie • Réaliser la maintenance des instruments et les mises à jour logicielles et matérielles • Appliquer les protocoles de maintenance et de qualification • Documenter systématiquement chaque intervention • Former les clients et leur fournir le rapport d'intervention • Gérer le stock de matériel nécessaire aux interventions • Animer les formations techniques internes et/ou externes sur les instruments

• Troubleshoot Customer Concerns via omnichannel formats • Assist customers with Do It with Me set up • Guide users through diagnostic and troubleshooting processes • Collaborate with team members to research and resolve problems • Create new accounts in Alarm.com by following established guidelines • Maintain knowledge of technology innovations and trends