• Navigate complex employee situations with sound judgment, ensuring outcomes are fair, timely, and compliant with applicable laws and regulations. • Support managers in building high-performing teams through guidance on goal-setting, coaching, performance conversations, and development planning. • Build trusted relationships across the organization, serving as a knowledgeable resource on people matters including employee relations, compensation guidance, and career growth. • Collaborate with leaders across functions to support workforce planning efforts, including headcount forecasting and partnership with Talent Acquisition on hiring execution. • Support processes around career planning, learning and development, and overall performance management in coordination with the CPO. • Cultivate a positive, engaging work environment that reflects Defense Unicorns’ values. • Lead and continuously improve HR operational processes across the full employee lifecycle, onboarding, offboarding, promotions, transfers, leaves, and everything in between. • Manage employee data in Rippling with an obsession for accuracy and data integrity across hires, transfers, promotions, and terminations. • Partner with the team to enhance the onboarding process end-to-end, from recruiter handoff through pre-employment screenings, I-9 verification, orientation, and onboarding survey. • Support leave administration from preparation through return, in coordination with People Ops, Payroll, and Finance. • Support employees and managers on HR questions across the full employee lifecycle, escalating complex matters appropriately. • Ensure HR practices comply with applicable federal, state, and international employment laws; maintain audit-ready documentation and employee records. • Partner with Legal, Finance, and Security to support compliance initiatives, audits, and tracking of compliance training. • Identify inefficiencies and implement scalable, standardized processes and workflows across HR functions, globally and domestically. • Develop, document, and maintain HR SOPs, policies, and internal knowledge bases (Notion, Rippling, and beyond). • Drive HR operational excellence through automation, system enhancements, and best practices, refining processes to be scalable and AI-ready. • Actively identify and implement AI-powered tools and workflows to automate repetitive tasks, surface insights faster, and improve the overall employee experience. • Ensure data integrity, accuracy, and reporting consistency across HR systems (HRIS, ATS) in partnership with the broader People Ops team. • Lead and execute People Ops projects including process redesigns and cross-functional initiatives, owning timelines, stakeholders, and deliverables. • Partner with People Ops leadership to prioritize and drive strategic people initiatives; track and report on progress, risks, and outcomes. • Manage programs across the People Ops team, anything from vendor management to build new workflows to meet emerging business needs. • Create, implement, and own operational people initiatives such as internal transfer processes, triage workflows, and HRIS process improvements. • Optimize performance management processes, including HRIS cycles and compensation planning support. • Analyze HR metrics, including turnover, headcount, engagement, time-to-hire, to identify trends and drive data-informed decisions. • Build and maintain dashboards and reporting to support business decisions; provide ad hoc insights to the CPO and leadership. • Dive into People data to answer questions from the business and proactively surface stories the data is telling. • Provide monthly reporting to People Ops and department leaders on workforce updates and program outcomes.

• Design modern learning and development offerings for employees and leaders • Support leaders professionally in the development of their team members • Translate development needs from departments into appropriate measures • Advise defined business and central departments on development, leadership and team topics • Analyze development needs and prioritize them together with relevant stakeholders • Derive suitable measures • Contribute to the L&D strategy and develop the L&D portfolio in a needs-oriented and effective way • Plan, organize and evaluate training programs in collaboration with internal and external partners • Deliver smaller trainings, workshops or learning impulses yourself when needed • Contribute to digital solutions, reports and workflows to further develop L&D processes.

Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customersto provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. #LI-Hybrid Job Description Are you passionate about People Operations and ready to join a dynamic team in a transformative environment? Join us as a Senior People Operations Specialist in EMEA, where you'll contribute to shaping the future of our HR processes and systems. With a focus on innovation, collaboration, and growth, this role offers the opportunity to make a real impact within a company that embraces AI and cutting-edge solutions. Key Responsibilities: - Serve as a key People Operations partner for the EMEA region, providing proactive and consultative end‑to‑end support to employees, managers, and internal stakeholders across the employee lifecycle, HR systems, policy interpretation, benefits, and local compliance, in alignment with global standards and a positive employee experience. - Act as a subject‑matter expert and hands‑on contributor for the implementation, enhancement, and ongoing optimisation of core People systems (primarily Workday), including configuration, testing, documentation, training delivery, and adoption support. - Contribute to the design and delivery of new People Team programs and initiatives, supporting change management and stakeholder engagement across EMEA. - Identify opportunities for automation and process improvement, independently driving initiatives that streamline workflows, reduce manual effort, and improve accuracy and efficiency. - Collaborate closely with regional and global People Team partners to ensure consistent practices, knowledge sharing, and continuous improvement across People Operations. Key Projects and Targets: - Implementation and further phases of Workday. - Exploring AI opportunities for process improvement. - Supporting transformational initiatives for the People Team Qualifications - 5-7 years of experience in a similar role within People Operations. - Strong expertise in Workday or similar HRIS systems. - Passion for People Operations and a proactive, team-oriented mindset. - Analytical thinking and a drive for continuous improvement. - Multilingual skills and knowledge of European labor laws are highly desirable. - Background in benefits management is a plus. - Flexible and adaptable to a dynamic work environment. - Excellent communication and collaboration skills. Additional Information We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers' IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees 'Nexthinkers' and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.

• Own recurring workforce and headcount reporting • Refresh executive dashboards and workforce summaries • Clean and validate employee data across systems • Build Excel reports using pivots, lookups, and formulas • Support policy rollouts and HR process improvements • Use AI tools to speed analysis and documentation • Identify reporting gaps and recommend improvements