Role Description In this role, you will work directly with customers to help them manage financial arrears by setting up fair repayment plans while ensuring compliance with relevant laws and policies. You’ll be an empathetic and professional communicator, striving to resolve issues with patience and persistence. - Engage directly with customers to negotiate repayment plans - Analyse financial situations to create tailored solutions - Ensure adherence to GDPR, FCA, and FDCPA regulations - Handle customer complaints and resolve conflicts effectively - Prioritize multiple tasks while maintaining high-quality standards - Work with internal and external teams to support customer outcomes Qualifications - Collections experience within financial services - Strong communication skills, both verbal and written - Proven ability to manage challenging customer interactions - Experience using multiple communication platforms (email, SMS, etc.) - Ability and skills to handle difficult conversations and deliver a fair customer outcome Benefits - Salary range £29,000 - £37,000 depending on experience - Private Healthcare including dental and optician services through Vitality - Worldwide travel insurance through Vitality - Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical) - Salary Sacrifice Pension Scheme up to 7% match - 28 days holiday (plus bank holidays) - Annual Learning and Wellbeing Budget - Enhanced Parental Leave - Cycle to Work Scheme - Season Ticket Loan - 6 free therapy sessions per year - Dog Friendly Offices - Free drinks and snacks in our offices Company Description Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that. Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier. - 1,000+ employees - £20bn in annual card spend - 200,000+ customers - 17,000+ Trustpilot reviews averaging 4.7 stars - We’re profitable

Role Description The Supervisor, Payer Collections is responsible for overseeing the daily operations of the revenue cycle team within the specialty pharmacy and home infusion specialty. This role ensures the accuracy, efficiency, and compliance of all collections and accounts receivable activities. The Supervisor, Payer Collections will lead a team focused on optimizing revenue and cash flow while maintaining the highest levels of patient satisfaction and compliance with industry regulations. Shift: Monday-Friday 8:00am-4:30pm Responsibilities - Team Leadership & Development: - Supervises and mentors the RCM collections staff and patient account representatives. - Conducts regular performance evaluations, provides constructive feedback, and implements development plans to enhance team skills and productivity. - Coordinates and leads team meetings to ensure alignment with company goals and objectives. - Develops and implements training programs to keep the team updated on the latest industry standards and regulatory changes. - Revenue Cycle Operations: - Oversees the entire collections process from billing to collections, and coordinates with payment posting. - Ensures timely and accurate collection efforts involving various payer types (Medicare, Medicaid, Commercial, and Private Pay). - Monitors and manages accounts receivable to minimize bad debt. - Reviews key performance indicators (KPIs) and generates reports to identify trends, areas for improvement, and opportunities for revenue enhancement. - Develops and implements strategies to optimize revenue cycle performance and cash flow, including process improvements and automation initiatives. - Monitors workload of staff; makes recommendations to management of staffing needs prior to workload becoming unmanageable and performance suffering. - Compliance & Quality Assurance: - Ensures that all billing and collections activities comply with federal, state, and payer-specific regulations. - Collaborates with the compliance team to stay informed about changes in healthcare laws and payer requirements. - Performs regular audits of collections processes to ensure accuracy and compliance. - Addresses and resolves any issues related to claims denials, underpayments, or patient disputes. - Cross-Functional Collaboration: - Works closely with clinical, finance, and IT teams to ensure seamless integration of revenue cycle processes with patient care and financial reporting. - Collaborates with the authorization and intake teams to ensure accurate and timely submission of required documentation. - Partners with the cash team to reconcile accounts receivable and ensure accurate financial reporting. - HR & Administrative Tasks: - Manages HR related tasks including timecard approvals, monitoring attendance, and managing leave requests. - Ensures timely and accurate submission of employee timecards in accordance with company policies. - Assists with onboarding new team members, ensuring they receive the necessary training and resources. - Oversees the distribution of equipment to remote and on-site team members, including coordinating shipments and maintaining inventory of company-provided equipment. - Facilitates regular communication with HR to address team-related issues and ensure compliance with policies and procedures. - Patient Experience: - Oversees patient billing inquiries and ensures a high level of customer service. - Implements strategies to improve patient satisfaction related to billing and payment processes. - Ensures that patient communications are clear, accurate, and comply with industry standards. Qualifications - Bachelor’s degree in healthcare administration, business administration, or a related field strongly preferred but not required. - Minimum of 5 years of experience in revenue cycle management, preferably within a specialty pharmacy or home infusion setting. - At least 2 years of supervisory or management experience in a similar role. - Strong knowledge of healthcare billing, coding, and reimbursement processes, including experience with Medicare, Medicaid, and commercial payers. - Proficient in revenue cycle management software and Microsoft Office Suite. - Excellent leadership, communication, and problem-solving skills. - Ability to analyze complex data, identify trends, and implement effective solutions. - Strong attention to detail and commitment to accuracy and compliance. Requirements - Occasional weekend, evening or night work if needed to ensure shift coverage. - On-call as needed basis. - While performing this position the employee will be required to frequently sit, stand, and walk. - There will be occasional reaching required as well as the ability to type on a keyboard with their fingers for extended periods. - The ability to push/pull and lift/carry between 11-20 lbs will be required. Benefits - Salary Range: USD $57,000.00 - $85,600.00 / Year

• Review and analyze delinquent accounts to determine the best course of action for resolution. • Contact clients via phone and email to discuss their accounts and provide solutions for repayment and long term goals. • Negotiate repayment plans with clients in a professional and empathetic manner. • Document all interactions and agreements with clients in the company’s system accurately and promptly. • Conduct skip tracing activities to locate hard-to-reach or unresponsive customers using various investigative tools and techniques. • Monitor accounts to ensure compliance with agreed-upon payment plans. • Collaborate with internal departments, such as Customer Service and Special Handling, to resolve complex account issues. • Maintain up-to-date knowledge of company policies, procedures, and regulatory requirements related to account resolution. • Provide excellent customer service and support to clients throughout the resolution process. • Identify and escalate unresolved issues to the Operations Manager when necessary. • Participate in team meetings and training sessions to stay informed about industry trends and updates.

Role Description We are looking for a Collections Specialist to join our Consensus Finance Operations team. The ideal candidate is a self-starter with great attention to detail and customer service skills. The ability to be flexible with daily responsibilities, work independently but also in a team environment is very important. - Monitoring customer account details for nonpayment, delayed payments, and other irregularities - Researching and resolving payment discrepancies - Following up on past due accounts and collecting payments, both via email and phone contacts - Developing and maintaining relationships with customers to expedite collections - Under the supervision of the collections management, negotiating payment arrangements, working with third party collections, and recommending write offs - Maintaining, reviewing, and analyzing A/R aging reports with periodic status updates with the account management team - Assisting with other tasks as assigned by collections lead or management and supporting the AR team with ad hoc projects - Answering phone calls and helping customers - Assisting with project work as necessary - Performing other duties and responsibilities as required, assigned, or requested Qualifications - 3+ years of collections experience with a high volume of accounts, this role will work with a minimum of 500 accounts - 1+ years of experience with Oracle Financials software - Intermediate Excel skills, including Lookups and Pivot Tables - Strong knowledge of billing procedures and collection techniques - Excellent customer service and problem-solving skills - Strong analytical and detail-oriented mentality - Ability to multitask in a fast-paced environment - Exceptional organizational skills with the ability to multitask and correctly prioritize - Strong verbal and written communication skills - High attention to detail Requirements - You will stand out if you also have 1+ years of experience in Salesforce Benefits - Fully remote within Ireland - No travel required - Must be able to sit for long periods, as well as handle long periods of screen time - Reliable, high speed internet required - Not eligible for sponsorship