Amerita

Role Description Amerita, Inc. is a leading provider in home Infusion therapy. We are looking for a Collection Group Leader to join our Revenue Cycle Management team as we grow to be one of the top home infusion providers in the country. The Collection Group Leader will report to the Collection Manager and work in our Centennial, CO office. The Collection Group Leader will be capable of performing and monitoring all activities related to the collection of all Accounts Receivable and denials including but not limited to: - Medicare - Medicaid - Commercial insurances - Patient balances The Collection Group Leader will: - Be the initial resource for questions from other collectors within the department. - Proactively work assigned accounts to maximize accurate and timely payment. - Work closely with collectors and management to identify and share information about trends or patterns in denials and payment activity. - Assure that the collection department maintains compliance with company policies and all applicable laws and regulations regarding billing, collections, banking, and the security of patient financial information. - Possess exceptional internal and external customer service and communication skills and promote company culture. Qualifications - High School Diploma/GED or equivalent required; some college a plus. - A minimum of one (1) year experience in medical collections with a working knowledge of managed care, commercial insurance, Medicare, and Medicaid reimbursement; home infusion experience a plus. - Working knowledge of automated billing systems; experience with CPR+ preferred. - Working knowledge and application of metric measurements, basic accounting practices, ICD-9, CPT, and HCPCS coding. - Solid Microsoft Office skills required, including Word, Excel, and Outlook. - Ability to type 40 wpm and proficiency with 10-key calculator. - Ability to independently obtain and interpret information. - Strong verbal and written communication skills. Requirements - This position does not have supervisory responsibilities. - This position does not require travel. - While performing the duties of this job, the employee is regularly required to sit and talk or hear. - The employee is frequently required to walk and use hands to finger, handle or feel. - The employee is occasionally required to stand and reach with hands and arms. - The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 30 pounds. - Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. - The noise level in the work environment is usually moderate. Benefits - DailyPay - Flexible Schedules - Competitive Pay with Shift Differentials - Health, Dental, Vision, and Life Insurance - Company-Paid Disability Insurance - Tuition Assistance & Reimbursement - Employee Discount Program - 401k Plan - Paid Time Off - Non-Retail, Closed-Door Environment Company Description Amerita, an affiliate of BrightSpring Health Services, is a specialty infusion company focused on providing complex pharmaceutical products and clinical services to patients outside of the hospital. Committed to excellent service, our vision is to combine the administrative efficiencies of a large organization with the flexibility, responsiveness, and entrepreneurial spirit of a local provider.

Role Description Are you a numbers aficionado, skillful in maximizing costs and minimizing expenses? Finance and Accounting focuses on the organization's financial management strategies and execution. If this piques your interest, read more below and apply today! Shift: Monday-Friday 8:00am-4:30pm - Reviews and researches claims in which a denial payment has been received from the payer in a timely manner - Manages and develops necessary department and executive level reporting - Identifies the root cause of the denial and addresses the denial issue with the appropriate department (Billing, Clinical Documentation, Coding) - Utilizes all appropriate systems to effectively research claims and complete steps to submit information necessary to process or appeal claims - Investigates and ensures that questions and requests for information are responded to in a timely and professional manner to ensure resolution of outstanding claims - Completes and requests adjustments to a claim, as appropriate, based on the dollar threshold of the adjustment - Reviews, works and reports all claims that have aged more than the specified grace period stipulated in policies and/or contacts - Organizes work/resources to accomplish objectives and meet deadlines - Demonstrates problem-solving skills related to denial analysis - Demonstrates the willingness and ability to work collaboratively with other key internal and external staff, both clinically and administratively to obtain necessary information to address denial management issues - Meets productivity requirements to ensure excellent service is provided to customers - Maintains compliance with established corporate and departmental policies and procedures - Maintains stable performance under pressure and handles stress in ways to maintain relationships with patients, customers and co-workers - Identifies all denial trends and provides education of steps to prevent future avoidable denials - Initiates/manages all appeals in a timely manner - Organizes the work flow to ensure that denials are worked according to timely filing deadlines and conditions of payment - Communicates all denial trends and denial increases to direct supervisor in order to positively affect the volume of denials - Builds relationships with payors - Completes special projects as assigned by Supervisor/Manager Qualifications - High School Diploma required; Bachelors Degree preferred - At least three to five years of experience in revenue cycle and/or billing experience - Denial Management and/or electronic billing experience are preferred - Highly motivated individual with attention to detail in fast paced environment - Good internal/external customer communication skills required - Able to work independently and collaboratively as a team player - Systems include Excel, Power Point, Zirmed billing system Salary Range USD $18.00 - $22.00 / Hour

Role Description The Specialty Care Navigator serves as a primary point of contact for patients, referral sources, and internal pharmacy teams, helping guide patients through the specialty pharmacy care process. This role provides exceptional customer service while supporting prescription coordination, patient communication, billing inquiries, and delivery scheduling. The Specialty Care Navigator works closely with pharmacists, clinicians, and operational teams to ensure patients receive timely medications, clear communication, and coordinated support throughout their therapy. This role helps ensure a seamless patient experience while maintaining compliance with company policies and regulatory standards. Schedule: Mon - Fri Remote Responsibilities - Serve as a primary contact for patients and provider offices regarding specialty medication orders, pharmacy services, billing inquiries, and delivery scheduling. - Guide patients through the specialty pharmacy process by providing education, answering questions, and coordinating services across pharmacy teams. - Receive and process prescription orders and inquiries received via telephone, fax, email, mail, or direct patient contact. - Conduct inbound and outbound calls with patients and provider offices regarding medication orders, pharmacy services, and general inquiries. - Coordinate patient services including order scheduling, shipment communication, supply needs, and verification of patient and payment information. - Assist patients in identifying financial resources available utilizing our technology. - Provide timely responses to patient inquiries while maintaining service and quality standards. - Escalate urgent orders, shipping issues, or patient concerns to appropriate team members or departments. - Communicate patient condition changes, medication compliance concerns, or side effects to pharmacists and facilitate pharmacist counseling when appropriate. - Maintain accurate documentation of patient interactions, order updates, and call activity in appropriate systems. - Support various stages of the pharmacy order process including prescription scanning, image indexing, intake preparation, pre-QA review, and issue resolution. - Assist with special handling requirements including drug shipment notifications and adverse drug event reporting. - Ensure patient concerns, complaints, and service issues are resolved professionally and effectively. - Deliver a positive and supportive experience for both patients and referral sources. - Maintain professionalism when representing the organization in all interactions. - Adhere to company policies, procedures, and compliance requirements. - Perform additional duties and responsibilities as assigned. Qualifications - Certified Pharmacy Technician (CPhT) preferred, or equivalent healthcare experience. - Minimum two (2) years of medical, pharmacy, or healthcare-related experience. - At least one (1) year of call center or customer service experience, preferably in healthcare or specialty pharmacy. - Strong patient service and patient advocacy mindset. - Excellent verbal and written communication skills with the ability to explain information clearly to patients and providers. - Strong problem-solving and critical thinking abilities. - Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment. - Understanding of pharmacy operations, specialty medication workflows, or healthcare coordination processes. - Strong organizational skills and attention to detail. - Ability to collaborate effectively with pharmacists, clinicians, and operational teams. - Demonstrates professionalism, empathy, and integrity when working with patients. - Ability to adapt to changing priorities and operational needs. - Proficiency with computer systems, patient management platforms, and data entry. Benefits - Medical, Dental & Vision Benefits plus, HSA & FSA Savings Accounts - Supplemental Coverage – Accident, Critical Illness and Hospital Indemnity Insurance - 401(k) Retirement Plan - Company paid Life and AD&D Insurance, Short-Term and Long-Term Disability - Employee Discounts - Tuition Reimbursement - Paid Time Off & Holidays Salary Range USD $60,000.00 - $75,000.00 / Year

Role Description The Supervisor, Payer Collections is responsible for overseeing the daily operations of the revenue cycle team within the specialty pharmacy and home infusion specialty. This role ensures the accuracy, efficiency, and compliance of all collections and accounts receivable activities. The Supervisor, Payer Collections will lead a team focused on optimizing revenue and cash flow while maintaining the highest levels of patient satisfaction and compliance with industry regulations. Schedule: Monday - Friday / Remote Responsibilities - Team Leadership & Development: - Supervises and mentors the RCM collections staff and patient account representatives. - Conducts regular performance evaluations, provides constructive feedback, and implements development plans to enhance team skills and productivity. - Coordinates and leads team meetings to ensure alignment with company goals and objectives. - Develops and implements training programs to keep the team updated on the latest industry standards and regulatory changes. - Revenue Cycle Operations: - Oversees the entire collections process from billing to collections, and coordinates with payment posting. - Ensures timely and accurate collection efforts involving various payer types (Medicare, Medicaid, Commercial, and Private Pay). - Monitors and manages accounts receivable to minimize bad debt. - Reviews key performance indicators (KPIs) and generates reports to identify trends, areas for improvement, and opportunities for revenue enhancement. - Develops and implements strategies to optimize revenue cycle performance and cash flow, including process improvements and automation initiatives. - Monitors workload of staff; makes recommendations to management of staffing needs prior to workload becoming unmanageable and performance suffering. - Compliance & Quality Assurance: - Ensures that all billing and collections activities comply with federal, state, and payer-specific regulations. - Collaborates with the compliance team to stay informed about changes in healthcare laws and payer requirements. - Performs regular audits of collections processes to ensure accuracy and compliance. - Addresses and resolves any issues related to claims denials, underpayments, or patient disputes. - Cross-Functional Collaboration: - Works closely with clinical, finance, and IT teams to ensure seamless integration of revenue cycle processes with patient care and financial reporting. - Collaborates with the authorization and intake teams to ensure accurate and timely submission of required documentation. - Partners with the cash team to reconcile accounts receivable and ensure accurate financial reporting. - HR & Administrative Tasks: - Manages HR related tasks including timecard approvals, monitoring attendance, and managing leave requests. - Ensures timely and accurate submission of employee timecards in accordance with company policies. - Assists with onboarding new team members, ensuring they receive the necessary training and resources. - Oversees the distribution of equipment to remote and on-site team members, including coordinating shipments and maintaining inventory of company-provided equipment. - Facilitates regular communication with HR to address team-related issues and ensure compliance with policies and procedures. - Patient Experience: - Oversees patient billing inquiries and ensures a high level of customer service. - Implements strategies to improve patient satisfaction related to billing and payment processes. - Ensures that patient communications are clear, accurate, and comply with industry standards. Qualifications - Bachelor’s degree in healthcare administration, business administration, or a related field strongly preferred but not required. - Minimum of 5 years of experience in revenue cycle management, preferably within a specialty pharmacy or home infusion setting. - At least 2 years of supervisory or management experience in a similar role. - Strong knowledge of healthcare billing, coding, and reimbursement processes, including experience with Medicare, Medicaid, and commercial payers. - Proficient in revenue cycle management software and Microsoft Office Suite. - Excellent leadership, communication, and problem-solving skills. - Ability to analyze complex data, identify trends, and implement effective solutions. - Strong attention to detail and commitment to accuracy and compliance. Requirements - Occasional weekend, evening, or night work if needed to ensure shift coverage. - On-call as needed basis. - While performing this position the employee will be required to frequently sit, stand, and walk. - There will be occasional reaching required as well as the ability to type on a keyboard with their fingers for extended periods. - The ability to push/pull and lift/carry between 11-20 lbs will be required. Benefits - Medical, Dental & Vision Benefits plus, HSA & FSA Savings Accounts. - Supplemental Coverage – Accident, Critical Illness and Hospital Indemnity Insurance. - 401(k) Retirement Plan. - Company paid Life and AD&D Insurance, Short-Term and Long-Term Disability. - Employee Discounts. - Tuition Reimbursement. - Paid Time Off & Holidays. Company Description Amerita, an affiliate of BrightSpring Health Services, is a specialty infusion company focused on providing complex pharmaceutical products and clinical services to patients outside of the hospital. Committed to excellent service, our vision is to combine the administrative efficiencies of a large organization with the flexibility, responsiveness, and entrepreneurial spirit of a local provider.

Role Description Reporting to the Reimbursement Compliance Project Manager of the RCM Team, the Claims Escalation Specialist/Team oversees stakeholder and executive relationships by providing responses to escalated payer issues identified by our Regulators, RCM Specialist and Executives. The Specialist will ensure the department maximizes tracking, performance, and responses associated with claim escalations and payer issues to lower the risk for customer dissatisfaction and overall AR impact. The Specialist will aid in proactive communications to key stakeholders internally and externally. This role is expected to provide organized tracking expertise as well as build internal and external relationships to deliver on process and performance improvements. Responsibilities - Creates, manages, and maintains project escalation reporting to both internal/external stakeholders and regulatory agencies. - Delivers user-friendly reimbursement solutions that will drive accuracy and standardization. - Maintains a process of proactive communication to customers external and internal stakeholders on receipt of project escalation, expected response time, and final resolution as required. - Provides analysis on root cause issues, support initiatives and process improvements. - Assists in creating and building Standard Operating Procedures/Amerita Best Practices and training plan(s) to ensure sustainability and control compliance. - Supports and attends regulatory discussions as required. - Develops and maintains relationships with internal/external stakeholders and regulatory external stakeholders. - Investigates, analyzes, resolves, and responds to escalated complaints filed by internal and external customers, Stakeholders, Executives, state and local government officials, commissions, regulators, elected officials, Media, Small Claims and Better Business Bureau. - Promotes and implements procedural best practice through structured quality assurance across all the team(s) to ensure all working practices are compliant with medical policies and regulatory requirements. - Emergency and storm role commitment; this is a special assignment that comes into play during storms and other emergencies when the company needs to restore power or respond to other issues affecting customer service. Qualifications - Associates Degree in Accounting, Business, or Finance is a plus. - Home infusion experience is a plus. - Exposure to CMS/Industry Standard regulatory requirements. - Three years of experience, or an equivalent combination of education and experience on a year-for-year basis, is required. - A demonstrated ability to guide and manage cross-functional and team projects, absorb information, develop creative/practical solutions, and achieve desired results in an operational environment is required. - Excellent analytical, organizational, and time management skills with the ability to manage a diverse range of projects simultaneously. - Consistency in delivering on commitments, ownership of the results, exhibiting high standards of integrity while engaging, empowering, and driving accountability to effectively deliver results. - Knowledge and understanding of Medicare, Medicaid, and Commercial policies, processes, systems, pricelists, general practices and how to apply them effectively. - Knowledge and understanding of customer systems within a regulated environment. Additional Job Information The company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both. Assigned work location may change. In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction and coordination of work among direct reports and co-workers. Salary Range USD $21.00 - $26.00 / Hour

Role Description Using a balance of account management and direct telephone outreach, the primary responsibility of the Regional Account Manager (inside sales) position will be to develop and manage a designated territory with the goal of providing education and care coordination to prescribers for all Amerita products and services. This position acts as a single point of contact by assisting the prescriber in evaluating referrals and performing care coordination to ensure service level requirements are met. In most cases this responsibility is carried out in coordination with a mirrored outside sales representative. The targeted customers are physicians, NPs, PAs, nursing staff, office managers, administrative and pharmacy staff within prescriber offices settings. Applicants should reside in, or commutable distance to Phoenix, AZ. Schedule: Monday - Friday / Remote Responsibilities - Seeks out opportunities for prescriber experience process improvement and collaborates with Pharmacy OPS and outside sales to achieve prescriber experience improvement and sales goals. - Achieves designated call expectations for assigned prescribers with a focus on top targets, key influencers, and pipeline leads. - Responsible for identifying, ranking, prospecting, and developing key specialty practices and business relationships in neurology, immunology, and GI accounts within targeted regional territory. - Assists with sales escalations and communicates routinely with field sales representative partner about details impacting prescriber or patient experience. - Supports education and delivery of key messages and product presentations within initiatives (i.e. Selling our Success communication, drug launches, Medicare changes, etc.) designed to ensure territory meets performance requirements. - Responsible for forwarding calls pertaining to clinical information and questions (i.e., dosing directions, adverse events, counseling, etc.) to Staff Pharmacists. - Documents and meticulously makes notations in each patient’s profile and/or CRM regarding every update and aspect of a customer’s/physician’s care or needs. - Uses discretion and independent judgment in handling customer complaints received, while documenting and forwarding to appropriate administrative staff. - Obtains and manages prescriber communication preferences. - Nurtures and manages prescriber relationships to improve loyalty, and retention. - Utilizes RAMConnect Tool to ensure all account prescriptions are processed quickly and efficiently throughout the workflow process. - Assists operations staff and prescriber offices with prior authorizations by following up on outstanding issues and assisting with coordination and communication. - Ensure that prescription renewal requests are communicated in a timely manner to ensure continuity of care when applicable. - Works collaboratively with sales to achieve monthly, quarterly, and annual sales goals. Qualifications - Associate degree or equivalent program from a two-year college or technical school, or certificate program in pharmacy and/or healthcare. - Bachelor’s Degree desired. - 2+ years’ healthcare or customer service experience preferred. Familiar with specialty providers, clinic, and hospital communities desired. - Team player willing to accept and promote organizational goals and function with minimal supervision. - Ability to respond to common inquiries or complaints from customers, employees, or senior management. - Self-motivated and results driven. - Highly effective in working objectively with a diverse group of people and must demonstrate communication, organizational, administrative and office skills. - Maintain HIPAA patient confidentiality. - Familiarity with general pharmacy terminology, brand, and generic names of medications preferred. - Understanding drug reimbursement, Managed Care Medical Specialty and PBM drug benefits. - Exceptional probing and consultative communication skills. - Proficient in data entry, verbal skills, computer skills and the ability to learn the department’s software system including CRM. - Percentage of Travel: 0-25% - To perform this role will require frequently sitting, and typing on a keyboard with fingers, and occasionally standing, walking, bending, reaching, climbing (stairs/ladders), kneeling, crouching, and stooping. The physical requirements will be the ability to push/pull and lift/carry 1-10 lbs. Benefits - Medical, Dental & Vision Benefits plus, HSA & FSA Savings Accounts. - Supplemental Coverage – Accident, Critical Illness and Hospital Indemnity Insurance. - 401(k) Retirement Plan. - Company paid Life and AD&D Insurance, Short-Term and Long-Term Disability. - Employee Discounts. - Tuition Reimbursement. - Paid Time Off & Holidays. Company Description Amerita, an affiliate of BrightSpring Health Services, is a specialty infusion company focused on providing complex pharmaceutical products and clinical services to patients outside of the hospital. Committed to excellent service, our vision is to combine the administrative efficiencies of a large organization with the flexibility, responsiveness, and entrepreneurial spirit of a local provider. For more information, please visit www.ameritaiv.com. Follow us on Facebook, LinkedIn, and X. Salary Range USD $65,000.00 - $76,000.00 / Year

Role Description Using a balance of account management and direct telephone outreach, the primary responsibility of the Regional Account Manager (inside sales) position will be to develop and manage a designated territory with the goal of providing education and care coordination to prescribers for all Amerita products and services. This position acts as a single point of contact by assisting the prescriber in evaluating referrals and performing care coordination to ensure service level requirements are met. In most cases this responsibility is carried out in coordination with a mirrored outside sales representative. The targeted customers are physicians, NPs, PAs, nursing staff, office managers, administrative and pharmacy staff within prescriber offices settings. Applicants should reside in, or commutable distance to Totowa, NJ. Schedule: Monday - Friday / Remote Responsibilities - Seeks out opportunities for prescriber experience process improvement and collaborates with Pharmacy OPS and outside sales to achieve prescriber experience improvement and sales goals. - Achieves designated call expectations for assigned prescribers with a focus on top targets, key influencers, and pipeline leads. - Responsible for identifying, ranking, prospecting, and developing key specialty practices and business relationships in neurology, immunology, and GI accounts within targeted regional territory. - Assists with sales escalations and communicates routinely with field sales representative partner about details impacting prescriber or patient experience. - Supports education and delivery of key messages and product presentations within initiatives (i.e. Selling our Success communication, drug launches, Medicare changes, etc.) designed to ensure territory meets performance requirements. - Responsible for forwarding calls pertaining to clinical information and questions (i.e., dosing directions, adverse events, counseling, etc.) to Staff Pharmacists. - Documents and meticulously makes notations in each patient’s profile and/or CRM regarding every update and aspect of a customer’s/physician’s care or needs. - Uses discretion and independent judgment in handling customer complaints received, while documenting and forwarding to appropriate administrative staff. - Obtains and manages prescriber communication preferences. - Nurtures and manages prescriber relationships to improve loyalty, and retention. - Utilizes RAMConnect Tool to ensure all account prescriptions are processed quickly and efficiently throughout the workflow process. - Assists operations staff and prescriber offices with prior authorizations by following up on outstanding issues and assisting with coordination and communication. - Ensure that prescription renewal requests are communicated in a timely manner to ensure continuity of care when applicable. - Works collaboratively with sales to achieve monthly, quarterly, and annual sales goals. Qualifications - Associate degree or equivalent program from a two-year college or technical school, or certificate program in pharmacy and/or healthcare. - Bachelor’s Degree desired. - 2+ years’ healthcare or customer service experience preferred. Familiar with specialty providers, clinic, and hospital communities desired. - Team player willing to accept and promote organizational goals and function with minimal supervision. - Ability to respond to common inquiries or complaints from customers, employees, or senior management. - Self-motivated and results driven. - Highly effective in working objectively with a diverse group of people and must demonstrate communication, organizational, administrative and office skills. - Maintain HIPAA patient confidentiality. - Familiarity with general pharmacy terminology, brand, and generic names of medications preferred. - Understanding drug reimbursement, Managed Care Medical Specialty and PBM drug benefits. - Exceptional probing and consultative communication skills. - Proficient in data entry, verbal skills, computer skills and the ability to learn the department’s software system including CRM. - Percentage of Travel: 0-25% - Physical requirements will be the ability to push/pull and lift/carry 1-10 lbs. Benefits - Medical, Dental & Vision Benefits plus, HSA & FSA Savings Accounts. - Supplemental Coverage – Accident, Critical Illness and Hospital Indemnity Insurance. - 401(k) Retirement Plan. - Company paid Life and AD&D Insurance, Short-Term and Long-Term Disability. - Employee Discounts. - Tuition Reimbursement. - Paid Time Off & Holidays. Company Description Amerita, an affiliate of BrightSpring Health Services, is a specialty infusion company focused on providing complex pharmaceutical products and clinical services to patients outside of the hospital. Committed to excellent service, our vision is to combine the administrative efficiencies of a large organization with the flexibility, responsiveness, and entrepreneurial spirit of a local provider. For more information, please visit www.ameritaiv.com . Follow us on Facebook, LinkedIn, and X. Salary Range USD $65,000.00 - $76,000.00 / Year

Role Description The Specialty Care Navigator serves as a primary point of contact for patients, referral sources, and internal pharmacy teams, helping guide patients through the specialty pharmacy care process. This role provides exceptional customer service while supporting prescription coordination, patient communication, billing inquiries, and delivery scheduling. The Specialty Care Navigator works closely with pharmacists, clinicians, and operational teams to ensure patients receive timely medications, clear communication, and coordinated support throughout their therapy. This role helps ensure a seamless patient experience while maintaining compliance with company policies and regulatory standards. Schedule: Mon - Fri Remote Responsibilities - Serve as a primary contact for patients and provider offices regarding specialty medication orders, pharmacy services, billing inquiries, and delivery scheduling. - Guide patients through the specialty pharmacy process by providing education, answering questions, and coordinating services across pharmacy teams. - Receive and process prescription orders and inquiries received via telephone, fax, email, mail, or direct patient contact. - Conduct inbound and outbound calls with patients and provider offices regarding medication orders, pharmacy services, and general inquiries. - Coordinate patient services including order scheduling, shipment communication, supply needs, and verification of patient and payment information. - Assist patients in identifying financial resources available utilizing our technology. - Provide timely responses to patient inquiries while maintaining service and quality standards. - Escalate urgent orders, shipping issues, or patient concerns to appropriate team members or departments. - Communicate patient condition changes, medication compliance concerns, or side effects to pharmacists and facilitate pharmacist counseling when appropriate. - Maintain accurate documentation of patient interactions, order updates, and call activity in appropriate systems. - Support various stages of the pharmacy order process including prescription scanning, image indexing, intake preparation, pre-QA review, and issue resolution. - Assist with special handling requirements including drug shipment notifications and adverse drug event reporting. - Ensure patient concerns, complaints, and service issues are resolved professionally and effectively. - Deliver a positive and supportive experience for both patients and referral sources. - Maintain professionalism when representing the organization in all interactions. - Adhere to company policies, procedures, and compliance requirements. - Perform additional duties and responsibilities as assigned. Qualifications - Certified Pharmacy Technician (CPhT) preferred, or equivalent healthcare experience. - Minimum two (2) years of medical, pharmacy, or healthcare-related experience. - At least one (1) year of call center or customer service experience, preferably in healthcare or specialty pharmacy. - Strong patient service and patient advocacy mindset. - Excellent verbal and written communication skills with the ability to explain information clearly to patients and providers. - Strong problem-solving and critical thinking abilities. - Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment. - Understanding of pharmacy operations, specialty medication workflows, or healthcare coordination processes. - Strong organizational skills and attention to detail. - Ability to collaborate effectively with pharmacists, clinicians, and operational teams. - Demonstrates professionalism, empathy, and integrity when working with patients. - Ability to adapt to changing priorities and operational needs. - Proficiency with computer systems, patient management platforms, and data entry. Benefits - Medical, Dental & Vision Benefits plus, HSA & FSA Savings Accounts - Supplemental Coverage – Accident, Critical Illness and Hospital Indemnity Insurance - 401(k) Retirement Plan - Company paid Life and AD&D Insurance, Short-Term and Long-Term Disability - Employee Discounts - Tuition Reimbursement - Paid Time Off & Holidays Salary Range USD $60,000.00 - $75,000.00 / Year Location : Special Notice This position is subject to a level 2 background screening. For more information on the Florida state background screening process and standards, please access and review the Care Provider Background Screening Clearinghouse.

Role Description The Application Support Analyst is responsible for the support, configuration, and ongoing optimization of clinical and pharmacy application functionality used within the Home Infusion business. This role serves as an IT liaison between clinical, pharmacy, and operational stakeholders and third-party application vendors. The analyst ensures system stability, supports new functionality, and partners with end-user subject matter experts (SMEs) to deliver reliable, compliant, and efficient clinical application solutions. The analyst will also work closely with data engineers and Power BI developers to resolve data quality issues. Responsibilities - Provides day-to-day application support for the organization’s Home Infusion clinical and pharmacy systems, CPR+ or CareTend experience strongly preferred. - Administers, configures, and maintains third-party clinical and pharmacy applications to support business and patient care workflows. - Troubleshoots application issues, performs root-cause analysis, and coordinates resolution with vendors, internal IT teams, and end-users. - Manages application upgrades, patches, and releases, including impact analysis, test planning, execution, and post-release validation. - Partners with clinical, pharmacy, and operational SMEs to gather requirements, evaluate new functionality, and support application enhancements and customizations. - Acts as a liaison between the business and vendors to review system capabilities, request enhancements, and track issue resolution. - Supports system integrations and data flows between clinical/pharmacy applications and other enterprise systems. - Develops and maintains application documentation, including configuration details, support procedures, and release notes. - Participates in change management activities to ensure smooth adoption of new features and system updates. - Identifies and investigates data quality issues, partnering with technical teams to resolve discrepancies and improve data reliability. - Ensures applications are supported in alignment with regulatory, compliance, and security requirements relevant to pharmacy and clinical operations. Qualifications - Bachelor’s degree in Information Systems, Healthcare Informatics, Pharmacy, Nursing, or an equivalent education and work experience. - 3–6 years of experience supporting healthcare, clinical, or pharmacy applications in an IT application support or analyst role. - Hands-on experience supporting third-party/vendor-hosted applications, including system administration, configuration, troubleshooting, and vendor coordination. - Experience working with clinical and/or pharmacy workflows; Home Infusion experience strongly preferred. - Strong knowledge of clinical and/or pharmacy application support practices, including administration, configuration, troubleshooting, and ongoing maintenance. - Working knowledge of pharmacy and clinical operations, with the ability to understand and support Home Infusion workflows. - Ability to analyze application issues, identify root causes, and coordinate resolution across vendors, internal IT teams, and business SMEs. - Experience supporting application release management activities, including impact assessment, test planning, execution, and post-release validation. - Ability to translate clinical and operational requirements into technical solutions and system configurations. - Percentage of Travel: 0-20% - Driving Position: No - Physical requirements include frequently sitting and typing on a keyboard, and occasionally standing, walking, bending, reaching, climbing (stairs/ladders), kneeling, crouching, and stooping. The ability to push/pull and lift/carry 1-10 lbs is required. Benefits - Medical, Dental & Vision Benefits plus, HSA & FSA Savings Accounts. - Supplemental Coverage – Accident, Critical Illness and Hospital Indemnity Insurance. - 401(k) Retirement Plan. - Company paid Life and AD&D Insurance, Short-Term and Long-Term Disability. - Employee Discounts. - Tuition Reimbursement. - Paid Time Off & Holidays. Company Description Amerita, an affiliate of BrightSpring Health Services, is a specialty infusion company focused on providing complex pharmaceutical products and clinical services to patients outside of the hospital. Committed to excellent service, our vision is to combine the administrative efficiencies of a large organization with the flexibility, responsiveness, and entrepreneurial spirit of a local provider. For more information, please visit www.ameritaiv.com . Follow us on Facebook, LinkedIn, and X. Salary Range USD $75,000.00 - $95,000.00 / Year

Role Description The Specialty Admission Coordinator is responsible for managing specialty medication referrals from receipt through insurance clearance to ensure timely and accurate patient access to therapy. This role serves as the key point of contact for benefit investigation, prior authorization, coordination with internal stakeholders (pharmacy and nursing staff) and financial counseling with patients. The coordinator plays a critical role in ensuring referrals meet payer requirements and in facilitating seamless communication between patients, providers, pharmacy staff and the sales team. Shift: Monday-Friday 8:30am-5:30pm EST Responsibilities - Owns and manages the specialty referral from initial intake through insurance approval - Conducts timely and accurate benefit investigation, verifying both medical and pharmacy benefits - Identifies and confirms coverage criteria, co-pays, deductibles and prior authorization requirements - Prepares and submits prior authorization requests to appropriate payers - Maintains clear, timely communication with pharmacy teams, sales representatives and prescribers regarding the status of each referral and any outstanding information - Coordinates and delivers financial counseling to patients, including explanation of out-of-pocket costs, financial assistance options and next steps - Ensures all documentation complies with payer and regulatory requirements - Updates referral records in real-time within computer system - Collaborates with patient services and RCM teams to support a smooth transition to fulfillment - Tracks and reports referral statuses, turnaround times and resolution outcomes to support process improvement Supervisory Responsibility: No Qualifications - High school diploma or GED required; Associate’s or Bachelor’s degree preferred - Minimum of 2 years of experience in a healthcare, specialty pharmacy, or insurance verification role - Experience working with specialty medications, including benefit verification and prior authorization processes - Experience in patient-facing roles is a plus, especially involving financial or benefit discussion - Familiarity with payer portals - Strong understanding of commercial, Medicare, and Medicaid insurance plans - Proven track record of communicating effectively with internal and external stakeholders - Desired: Experience in Microsoft BI, Outlook, Word, and PowerPoint Requirements - Percentage of Travel: 0-25% - To perform this role will require constant sitting and typing on a keyboard with fingers, and occasional standing, and walking - The physical requirements will be the ability to push/pull and lift/carry 1-10 lbs Company Description Amerita, an affiliate of BrightSpring Health Services, is a specialty infusion company focused on providing complex pharmaceutical products and clinical services to patients outside of the hospital. Committed to excellent service, our vision is to combine the administrative efficiencies of a large organization with the flexibility, responsiveness, and entrepreneurial spirit of a local provider. For more information, please visit www.ameritaiv.com . Follow us on Facebook, LinkedIn, and X. Salary Range USD $22.00 - $29.00 / Hour