Role Description We are looking for a Collections Specialist to join our Consensus Finance Operations team. The ideal candidate is a self-starter with great attention to detail and customer service skills. The ability to be flexible with daily responsibilities, work independently but also in a team environment is very important. - Monitoring customer account details for nonpayment, delayed payments, and other irregularities - Researching and resolving payment discrepancies - Following up on past due accounts and collecting payments, both via email and phone contacts - Developing and maintaining relationships with customers to expedite collections - Under the supervision of the collections management, negotiating payment arrangements, working with third party collections, and recommending write offs - Maintaining, reviewing, and analyzing A/R aging reports with periodic status updates with the account management team - Assisting with other tasks as assigned by collections lead or management and supporting the AR team with ad hoc projects - Answering phone calls and helping customers - Assisting with project work as necessary - Performing other duties and responsibilities as required, assigned, or requested Qualifications - 3+ years of collections experience with a high volume of accounts, this role will work with a minimum of 500 accounts - 1+ years of experience with Oracle Financials software - Intermediate Excel skills, including Lookups and Pivot Tables - Strong knowledge of billing procedures and collection techniques - Excellent customer service and problem-solving skills - Strong analytical and detail-oriented mentality - Ability to multitask in a fast-paced environment - Exceptional organizational skills with the ability to multitask and correctly prioritize - Strong verbal and written communication skills - High attention to detail Requirements - You will stand out if you also have 1+ years of experience in Salesforce Benefits - Fully remote within Ireland - No travel required - Must be able to sit for long periods, as well as handle long periods of screen time - Reliable, high speed internet required - Not eligible for sponsorship

• Provides commercial collections support to Patient Financial Services, performing duties which may include reviewing and resubmitting claims to third party payors, performing account follow-up activities, updating information on account, etc. • Participates in department meetings and provides feedback to management on how to improve department processes. • Adheres to documentation standards of the department and properly uses activity codes. Accurately enters data in fields. Maintains acceptable levels of speed and accuracy. • Effectively monitors assigned work queues and workload, ensuring resolve of accounts in a timely and accurate manner. Takes initiative on issues and/or problems by advancing them to supervisor. • Exemplifies high standards of professionalism, responsibility, accountability, and ethical behavior. • Processes incoming correspondence, based on reason code, timely and accurately. • Ensures information on the account is complete and accurate. • Adheres to payment timeline protocol and assists other team members with resolution of accounts when needed. • Demonstrates detailed knowledge of Cedars-Sinai core patient accounting systems and/or department specific systems and uses them effectively and efficiently.

• Daily monitoring of customer receivables • Regular follow-ups (email, phone) in French and English • Management of customer administrative information across multiple platforms • Professional communication with customers • Proposing improvements to collections processes

• Provide Legendary Service to all Customer inquiries (external and internal) by responding promptly and thoroughly to all requests • Respond to telephone inquiries from insurance brokers, insurance carriers and insured Customers regarding premium finance accounts • Properly document call conversation on each specific accounts • Contact clients in concerns to arrears and to make suitable repayment options to bring the loan out of delinquency • Work with our clients and brokers to understand the reason for arrears to understand clients financial situation to ensure that cure solutions are suitable for the client • Ensure notes and actions are placed on the account for each client contact • Complete appropriate recommendations for loan losses and write-off • Ensure the maintenance of arrears reports, and the prompt handling of customer correspondence and messages • Qualify and review bad debt accounts to be assigned to 3rd party collections or legal recovery • Maintain a high level of product knowledge in order to provide professional and courteous guidance to clients • Participate in working groups to share feedback on process and workflow improvements to advance the arrears management • Assist brokers with understanding and utilizing our financial products and services • Communicate internally with Sales, Service, and finance as appropriate • Request generation of manual notices in the absence of system-generated notices • Appropriately route requests for research and resolution of account transaction issues • Develop and maintain knowledge of tools used by our Customers, including our website, and available payment options • Effectively communicate the applicable features and benefits and provide training on their usage • Be knowledgeable of IPFS Premiums Best Practices and review procedural changes to ensure compliance with the organizations policies and procedures • Carry out any general task at the request of the management team that may be required by their function