Role Description We are seeking a wicked organized, tech-savvy, and proactive Sales Assistant to serve as the "connective tissue" between Sales, Design, and Production teams. Reporting directly to the Vice President/Sales Manager, you will be the engine that keeps the sales process moving. This is a 100% collaborative "Co-Pilot" role; you will work in direct partnership with Salespeople and Customer Service Representatives (CSRs) to ensure no detail is missed and no lead is left cold. Key Responsibilities - Monitor inbound leads, performing quick research on companies to help the team determine lead value and route them appropriately. - Take the lead on "Friendly Reminder" communications for ~500+ monthly estimates, moving customers toward a "Yes" and securing necessary deposits. - Use industry-specific tools to research promotional products, gather quotes, and present organized data (shipping, fees, quantity) for Sales approval. - Use Gemini AI to draft clear design briefs based on salesperson notes; act as the primary "nudge" for customers stalled in the proof approval phase to keep timelines on track. - Maintain heavy daily activity within the internal project management system, converting approved estimates into active orders and keeping the team synced. - Create project folders, save image assets, and organize measurements and site surveys into the CRM. - Utilize a cloud-based phone system for direct customer coordination and stay in constant sync with the internal team via video meetings and Slack. Qualifications - 3-5+ Years of Experience: Proven track record in B2B sales support, project coordination, or administrative roles within a fast-paced agency or production environment. - Comfortable placing outbound calls to U.S. clients to follow up on deposits and project approvals with a warm, professional, and persuasive demeanor. - Native-Level English: Exceptional written and verbal communication skills are non-negotiable for professional customer interactions. - Thrive in a support role where your success is tied to the success of the sales team and the speed of the production line. - High proficiency in Google Workspace (Gmail, Sheets, Docs). Experience with HubSpot, Monday.com, ClickUp, or AI tools is a significant plus. - Ability to manage dozens of moving parts simultaneously without dropping the ball on small technical specifications. Requirements - Salary: $1,500 + USD (Plus, based on experience) - Bonus Potential: Opportunities for performance-based bonuses as the role matures. - Schedule: Monday – Friday, 8:30 AM – 5:30 PM PST - Time Off: 10 days of PTO (accrued after 90 days) plus observed U.S. Federal Holidays. - Training: Comprehensive industry-specific training and mentorship from senior leadership. Eligibility Criteria - This position is only open to candidates residing in Latin American (LATAM) countries, such as: 🇦🇷 🇧🇷 🇨🇱 🇨🇴 🇨🇷 🇩🇴 🇪🇨 🇸🇻 🇬🇹 🇭🇳 🇲🇽 🇳🇮 🇵🇦 🇵🇾 🇵🇪 🇺🇾 🇻🇪 - ❌ Applications from candidates outside LATAM (including the U.S. and other regions) will not be considered. - 📄 Resumes must be submitted in English. - 🚫 Applications that do not meet these criteria will be automatically rejected.

• Lead client engagements from discovery through delivery • Run client calls, gather requirements, and guide decision-making • Translate business processes into scalable Salesforce solutions • Design data models, workflows, and system architecture • Break down solutions into clear, actionable tickets for developers • Oversee delivery execution across multiple projects • Review work to ensure quality, scalability, and alignment with best practices • Proactively identify risks and solve problems before they escalate

• Drive strategic growth within the Consumer Business Services verticals by positioning related multi-cloud offerings (Sales Cloud, Service Cloud, Commerce Cloud, Experience Cloud, Marketing Cloud, Data 360 and Agentforce) • Advise clients on Acxiom’s data management strategies to optimize Data360 and Agentforce • Lead solution strategy sessions, opportunity analysis, account discovery, proposal presentations, and statement of work (SOW) negotiations with C-level stakeholders • Collaborate with Salesforce account executives and ecosystem partners to identify and close new logo opportunities in Consumer Business Services • Develop and deliver compelling sales presentations and solution demonstrations aligned to client business and technology objectives • Manage and influence the complete sales cycle, ensuring a seamless transition from strategy through implementation • Build long-term strategic relationships within the Consumer Business Services ecosystem to support sustained growth • Work cross-functionally with Acxiom advisory, engineering, delivery and marketing teams to develop industry-specific go-to-market strategies and solution offerings • Maintain accurate pipeline forecasting and reporting aligned with company goals and sales targets • Stay informed on emerging trends in Consumer Business Services to position Acxiom as a trusted thought leader

• Lead end-to-end Salesforce project development, from solution design through build, testing, and deployment. • Define project scope, milestones, and success criteria in collaboration with business stakeholders and technical teams. • Manage the full development lifecycle across Salesforce platform products, ensuring solutions align with organizational goals and Salesforce best practices. • Oversee configuration, customization, and development activities including flows, Apex, Lightning Web Components, and declarative tooling. • Serve as the final escalation point for Salesforce-related production incidents, outages, and complex business-impacting issues. • Lead deep root-cause investigations across: Salesforce configuration and automation, Role/security model issues, Data integrity and platform performance, Integration failures and API-related disruptions. • Ensure platform uptime, stability, and operational resilience across all Salesforce functions. • Own Salesforce support operations including incident response and escalation management, problem management and recurring issue reduction, change management and release stability controls. • Lead post-incident reviews, ensuring corrective actions are implemented, tracked, and completed. • Drive improvements to monitoring, alerting, and triage workflows to reduce downtime and support load. • Establish and enforce platform governance standards across: Configuration management, Deployment controls, Environment strategy, Security and access compliance. • Ensure operational best practices for: Release coordination, Platform documentation, Audit readiness and system controls. • Promote a culture of prevention over reaction. • Lead and mentor Salesforce development engineers and administrators, setting clear expectations for ownership and execution. • Coach teams on: Technical troubleshooting discipline, Strong documentation habits, Reliable escalation and response standards. • Partner with leadership on performance development, skills growth, and platform support maturity. • Partner closely with Business and Technology stakeholders to align platform support priorities. • Translate business-impacting issues into structured operational and technical action plans. • Coordinate hotfixes, platform changes, and production releases to minimize disruption and risk. • Identify systemic platform weaknesses and lead initiatives to reduce operational risk and technical debt. • Improve runbooks, knowledge sharing, and documentation across support teams. • Evaluate tools and automation opportunities to increase efficiency and reduce manual support overhead. • Support long-term Salesforce stability while enabling scalable enhancements.